Volkswagen dealerships near me (Crystal Lake, IL)

Fox Valley knew how far we drove to be there, and was very helpful and informative and had the truck ready for viewing and test drive. Our salesman Andrew was very nice and had the Carfax and maintenance records already printed out. They were very transparent about the truck. We were very happy with our experience at Fox Valley. We hope other people have had the same treatment.

Out of touch, overpriced unreasonable, not a pleasure to deal with the marketed vehicle is 8 to 10 grand over there similar vehicle sales in the last four months

I’m 45 years old, I can honestly say I’ve never had a WORSE experience than buying a car here. I called the day before because I was traveling a far distance and explained that to Jack the salesman, he proceeded to give no care so when I show up the next morning I find out the car isn’t even prepared, they haven’t even serviced it/ gone through it .After waiting 2 hours I finally get drive a filthy car with bald tires. Then come to find out, they already accepted money down on a car but they did zero intake or paperwork on it. They dropped the price because of horrible and unsafe tires or I could get the crappiest tires they have put on. I won’t lie, I bought the vehicle, in the end, I’m a mechanic, I did my checks of it, they lowered the prices but sold it to me on empty so I had to scramble to find a gas station with only a few miles gas in the tank. I DON’T RECOMMEND BUYING HERE. They are an awful company. I’ve bought 12 vehicles in my life. They are by far the worst of the 12.

Amazing to key points (:

Very cordial

Staff kept me informed and did a good job communicating.

I like that the salesman did not try to pressure me at all,

The staff was very friendly and helpful

VW was offering a very attractive lease terms and the dealership had one of the qualifying cars in stock. I explained what I was looking for and the dealership honored the lease deal as advertised. I know that shouldn't be shocking, but it was extremely refreshing to not be pressed for every penny they could get out of me. This is the 5th VW I have owned and this was by far the smoothest dealer experience.

Friendly, polite and very helpful.