Toyota dealerships near me (Waterloo, NY)

Jovan was fantastic. He made the car buying experience very pleasant.

Spent more time than anticipated for closing deal with used cars being sold out of one building with financing and closing deal in another building

Was told the car was getting detailed. Would it be called back when done being detailed and that I was pre-approved got no call back whatsoever and then car got sold

I texted with someone at the call center who set up an appointment to see the car I was interested in. When I arrived at the dealership the car had already been sold and they confirmed that they had told the woman whom I was texting with that it was sold. She still went ahead and set up the appointment. Very frustrating. 2 stars because the man at the dealership was still great and very apologetic, but I will avoid West Herr dealerships because of this experience.