Toyota dealerships near me (Shelton, CT)

Staff was very responsive. Ultimately the car was not what I was looking for.

Called and emailed for two days to make appointment. No response Went to dealership on Saturday and car had just sold when I arrived Terrible communication

The staff helpfulness and professionalism exceeded my expectations.

One of the worst experiences I’ve ever had with a sales person. We were buying from out of state, we started with Josh, when we would ask questions, there would be an extreme delay in answering we constantly felt pushed aside. Multiple times he said he would call us back and never did, he the completely stopped responding. Weekend passed and we got a call from Sean, another salesman, and again said he would call back and would never receive a call back. At one point I called back after waiting all day and he answered the phone “hey bro”. Very poor representation and communication from the dealership. Zero professionalism. We were ready to purchase this vehicle even had shipping arranged since we were out of state. And we were completely ghosted without an explanation. We ended up purchasing from another dealership who was actually interested in selling. Most shocking experience, I would never recommend empire Toyota of Huntington to anybody who is wanting a genuine experience.

Sales manager was helpful and straight forward