Toyota dealerships near me (Rockford, IL)

If I could give Brian Bemis Toyota of DeKalb Illinois six stars I would! Summary: Very empathetic staff who go above and beyond to provide personal and genuine customer service. Sean Mulhern and Kyle Domineck provided some of the best customer service I’ve ever experienced all my years of buying cars new and used.

Very helpful

answered all questions, no pressure.

I received a phone call from this dealership about RAV4 Limited 2023. She stated they got one just arrived (gas model) and a hybrid (bout 2 weeks out) that I can placed a deposit. We agreed on the price, I asked if they are doing MSRP for both vehicles and she said yes. She sent over 2 invoices and we made an appointment that same day. I arrived at the dealership and specifically asked for her. They said she don’t work here, she only does internet sales. I had to sit down with another sales person and had to explain why I am here and what I’m here to see. Already wasted my time because everything was said over the phone and I was not aware I’ll be speaking to somebody else. After all that explanation, now they said the vehicle I am here to see (the gas model) is not ready. They said 1-2 hours. What am I suppose to do for 1-2 hours. They offered to show me a used RAV4 lol. The sales manager finally said, if I want the hybrid I have to pay $4995 on top of msrp. Pauly Toyota suck.

If you send them a message they will definitely respond. You will get 10 different responses from 5 different people, none of which are in communication with each other. Couldn’t get some simple pictures sent to me. Sold the car as I was about to go look at it so never made it in person. Overall feeling I got wasn’t great.

Nice people and profitional