Toyota dealerships near me (Detroit, MI)

We ultimately bought the vehicle, but the overall experience was disappointing. We discovered a cracked windshield when we arrived that had not been disclosed to us beforehand. We were told the dealership was unaware of it, which was difficult to understand considering the vehicle should have been inspected before being offered for sale. The negotiation process was not very helpful, and after reaching an agreement, we sat for hours waiting to complete the paperwork. The payment process was also poorly handled. They would not accept a personal check, sent us to a bank we could not possibly reach before closing, and then could not clearly tell us whether we could pay by credit card. We are happy with the vehicle, but the buying process was unnecessarily frustrating and could have been handled much better. The young man who finalized our paperwork, though was very pleasant and helpful.

No actual person ever contacted me despite me reaching out to them numerous times. Total waste of my time.

Said they would send me the carfax over message, spam call multiple, told repeatedly to send carfax prior to test drive, ignore me and plead to schedule an appointment. Waste of time.

Frankie did a wonderful job, making the buying and trade in process easy.