Dealerships near me (River Grove, IL)

Very nice family own business.

My Salesman Marc Jones was very helpful & Sales Manager Sam was So Accommodating with helping getting the vehicle after getting new tires installed. Highly Recommend this Dealership 5 Stars ⭐️ ⭐️⭐️⭐️

Helpful

Sales representative was very polite, Communication was very good, the sale representative wasn't pushing to sale me the vehicle. Wich I appreciate very much during my shopping experience

Alex in sales was amazing! Send me a video of the car before coming in so I knew it was in good condition. When I got there the car was cleaned up and looked great. Numbers were quick and painless! Would recommend to anyone!

Everything went great. Until we asked to see the Carfax report, the sales person got a little sketchy then. Wow, we are trying to read through it. He kept trying to have a conversation with us. On the last page, it said that the car failed the emissions test last year and was never retested. When we asked to see the codes to figure out why. He said that none of their service employees could figure out what the code meant and refused to show it to us. When we kept pushing to see the code, he went to get a service manager. But brought back the general manager instead. Who then told us how much money he spent on marketing, and how this car was such a great deal and tried talking us into buying it. We asked if we could see the code or if not can we bring in our mechanic. He said no to both. Then we walked away

I'll preface this by saying I've submitted a complaint to BBB and it has been accepted - awaiting a response from the dealership. I had been in contact with this dealership for a few days, we agreed on a price and set an appointment to come purchase the vehicle. After they instructed me to get a certified check from my bank, I get back from getting it for the amount agreed upon and I get a call saying that they had sold the car out from under me. They claimed that it's "first come first served." This was NEVER communicated to me. Had I known that, I might have made other arrangements to drive the three hours sooner for this vehicle. I would assume when you agree to a price and set a specification appointment and am told "We will be eagerly awaiting your arrival Saturday at 9am!" then there is at least an agreement to hold, especially since the appointment was for tomorrow morning, right when they open. Very poor way to treat people, let alone customers.

Great car,great staff

Don't waste your time with this dealer. I attempted to purchase a vehicle online. I emailed twice to check availability, & was informed it was after the 2nd email. I then called the dealership to ask about their online buying process, when the clueless guy finally answered the phone he had no idea how it worked. I've bought 4 cars online previously, it's fairly straightforward so I went back online, clicked the "Start Purchasing" button, & got a "Congratulations, you're on your way to purchasing this car" & I would get a call back in 24 hours to finalize. After 48 hours, as you can guess, no call back. I then called twice more, no answer. This place is a joke, maybe in person it's better but I certainly wouldn't take the chance.