Mercedes-Benz dealerships near me (Pinole, CA)

Good communication

I sent a message through CarGurus and received two generic responses which I replied to and received no response. I called the dealership and asked if the car was available and if the price listed on CarGurus was accurate. I was told yes to both questions. The next day I visited the dealership and test drove the car. I wanted to pay cash for the car with no trade-in and I declined their extended warranty offer. They gave me a price that was several thousand dollars more than the price I confirmed with them the day before and had been listed on CarGurus. I was told if I wanted that lower price I would have had to come in the day I called. This was a complete waste of my time. For the next week I continued to receive generic emails from this dealership asking me to come take a look at the car as if I hadn't already seen the car.

I didn’t buy a car because the car went from 7800 to over $10,000. That’s ridiculous and I was gonna pay cash for the car. He wasn’t trying to sell a car. He’s trying to rip me off.

Melanie was great! Appreciated the experience so much I want to only purchase a vehicle here.

I want to shout out Mark, Kevin, and Jimmy. These three gentlemen made my experience phenomenal. This was the first time I have purchased a car, and they ensured it went smoothly. Mark had excellent communication skills, consistently kept me in the loop, and was also assisting in my best interest. Kevin has great energy and reassured me of many of my anxieties about my big purchase. Jimmy helped finalize the sale and made me feel comfortable. Walked in with a smile and walked out with a bigger one. Definitely know who to return to, come my next venture.

Salesman was very rude on the phone. Never gave me a chance to even consider purchase. He wanted 1/2 down that's ridiculous for a used car.

Great customer service

We ended up buying a similar car from them. It was a 2 1/2 hour car ride from our house to the dealership but well worth it. The staff was very helpful and knowledgeable about the cars, they were friendly and efficient. They made the whole process quick and easy. Would definitely buy from this dealership again for our next purchase. We absolutely love the car.

The sales staff were very friendly and enthusiastic.

Clemente stayed in contact through the whole process, Great customer service