Kia dealerships near me (Washington, DC)

1000% don’t recommend. This review is for my experience with the sales representative Evans, whom I dealt with regarding a used BMW X5M. As someone experienced in automotive transactions, I find the few instances of lack of professionalism encountered here unacceptable AFTER I notified I will not be moving forward with this deal. After politely declining a vehicle upon not being able to reach a deal which I was able to justify, I received a text message containing inappropriate and desperate suggestions. These included a request to sell my current vehicle via a third party and travel to Virginia to complete a deal, followed by a proposal to accept significant negative equity while paying a $5,000 premium over the asking price. Guess they thought they found an easy ticket. It is clear my business was not valued, but rather viewed as an opportunity for an unethical transaction on a vehicle exceeding $100,000. I have since declined their offers politely and will be going elsewhere

Excellent customer service. Knowledgeable sales people. Ourisman KIA of Bethesda is top shelf !!

Staff was very nice. Car was inside and pulled out for me to see. Made an offer but did not purchase.

Seamless transaction. Alex and Carlos was very helpful and pleasant to deal with.

Good service

The Ourisman Kia team is fantastic, from the General Manager, Zaid, the Financial Officer Fkoyd and especially James Tragesser. James took time from the road test to explaining all of the features of the car. My experience was amazing. This is a great team at Ourisman Kia Fairfax.

They provided all the info we needed in order to make an informed decision on the vehicle we’d eventually choose. They were great.

Good talk

It was not clear that I was talking with an AI agent for 2 days prior to my visit. When I arrived at the dealership I asked for "Lisa" - the person who I had been communicating with and scheduled my visit. At no point was I informed that I was meeting with someone else. When I asked for her upon arriving, the first associate laughed and misleadingly said "Lisa is working remotely today". Seeing that I was confused a second salesperson let me know she's just AI. He also said they avoid being transparent about that so that is why his colleague said she's "working remotely". The one salesperson was rude and just said "well all of the dealerships are doing that now".... That's not good customer service and enough to frustrate any customer. The guy came off condescending at times and had an a little bit of an attitude. He, in so many words said he won't be there much longer so I guess he didn't care to put in much effort. Basically, I won't be returning or recommending this dealership.