Kia dealerships near me (Washington, DC)

Paid $40,000 for a 2022 Toyota Highlander with 17000 miles. I bought the car and then discovered the front floor mats were missing - floor covered with thin plastic. Only one key FOB. Roof mounted radio cover is missing. Satellite radio doesn't work. Passenger side mirror is broken. The car was on their lot for 2 1/2 months. You would think that they would have done a lot more to get it ready to sell. The salesmen ghosted me. A lesson learned about buying a used car from a dealer with poor reviews.

Excellent customer service. Knowledgeable sales people. Ourisman KIA of Bethesda is top shelf !!

Staff was very nice. Car was inside and pulled out for me to see. Made an offer but did not purchase.

Seamless transaction. Alex and Carlos was very helpful and pleasant to deal with.

Would recommend

The Ourisman Kia team is fantastic, from the General Manager, Zaid, the Financial Officer Fkoyd and especially James Tragesser. James took time from the road test to explaining all of the features of the car. My experience was amazing. This is a great team at Ourisman Kia Fairfax.

They provided all the info we needed in order to make an informed decision on the vehicle we’d eventually choose. They were great.

Good talk

It was not clear that I was talking with an AI agent for 2 days prior to my visit. When I arrived at the dealership I asked for "Lisa" - the person who I had been communicating with and scheduled my visit. At no point was I informed that I was meeting with someone else. When I asked for her upon arriving, the first associate laughed and misleadingly said "Lisa is working remotely today". Seeing that I was confused a second salesperson let me know she's just AI. He also said they avoid being transparent about that so that is why his colleague said she's "working remotely". The one salesperson was rude and just said "well all of the dealerships are doing that now".... That's not good customer service and enough to frustrate any customer. The guy came off condescending at times and had an a little bit of an attitude. He, in so many words said he won't be there much longer so I guess he didn't care to put in much effort. Basically, I won't be returning or recommending this dealership.