Kia Dealers Houston, TX

"I did get a general response via email right away, but direct questions were never addressed. There response was come on in for a test drive. Not paying attention to the distance factor. I need direct answers to direct questions as I was 1,000 miles away."

"Provide prompt update in regard to the vehicle and the status of it being sold"

"I have bought a lot of cars over the years and this was hands down the worst car dealership I have ever been to. The car I drove 2 hrs to look at and verified was there before I left wasn't as described. (Not automatic) the price they gave me in writing they wouldn't honor. The first salesman said they would but another guy said no. FYI: the mandatory package for paint protectant and wheel locks is $4000. They put it on every car. Seriously. They promise a $25 gift card for coming and test driving. I turned in the "coupon" and shockingly they never sent gift card. Not even after I emailed about it. The manager was condescending and rude when I voiced my dissatisfaction over their deceptive business practices. Ended up getting a car from Tejas Toyota and had a great experience."

"Not too responsive to my questions. They had an error on their MAP. Wrong part of town.. wrong. Did not understand why I was emailing them. We have to drive up their and hand them our check books to get any attention."

"I spoke to someone there in the morning and made arrangements to come by in the evening to look at the car, I called around 3 pm (to verify we were coming as we were driving 2 1/2 hours to see it) and the salesman informed me that the car was put on a truck at 1 pm that day for auction. I was pretty frustrated as I had called earlier and they knew I was coming. "

"This dealer had listed 2 Nissan Mirano SV's on their lot. We called twice to be certain that they were SV's and not the base model 'S'. We were driving 55 minutes from Katy and we didn't want to make that drive if they were not what we were looking for. Once we arrived, he showed us the 2 cars-- labeled as 'SV' but both were 'S' - selling for an SV price. I asked him why there was no label of SV on the back and he said maybe that year didn't do that. After telling him a few times that these were not 'SV's, he kept saying they were. We left and drove 50 minutes back to Houston/Katy."

"Was always sent the same email asking if was my correct email address. salesman never asked what auto was I looking for, and after so many emails I forgot and lost interest."