Ford Dealers near Richmond, VA

"Very friendly and great service"

"Professional "

"Very responsive and friendly."

"Truck listed was not for sale. It was going to auction. Why was it listed??? It must be a Dealer thing?"

"Great buying experience and great customer service! I had one issue with the truck and they fixed it promptly. Excellent job!"

"They were willing to work with me"

"Lisa very nice and helpful. Have bought somewhere else but will come back to Lisa in the future. "

"Bait and switch. I verified price and availability of vehicle, made an appointment, showed up on time and was lied to numerous times. Timiara was not even there for the appointment she had set with me an hour before, then began the fiasco of walking and driving the lots looking for the vehicle with Marlon. He had the key and was trying to get the car to Beep without success. He then lied and said the car was sold as I drove down from Richmond, but I said how is that possible when you checked the system after I got here AND you still had a key to it! He changed his story and said another dealership had picked it up. I asked which one and he said he didn't know. I demanded the manager, and he was not troubled by the lies. He further said the vehicle they verified was being available for $17K was really over $20k and that it was somehow my fault according to their website disclaimer saying it is the customer's sole responsibility to ensure price and availability - which I did via email and phone before leaving work to drive down from Richmond. The customer service was terrible, manager from TV commercials was unapologetic for their horrible lapses and deceptive practices just to get customers in the door for a bait and switch. The dealership itself was large, showroom as nice and clean as any I've seen. I strongly caution anyone against dealing with the blatant lies this dealership apparently condones."

"very good experience, good service"

"Very polite and did not pressure us."