Richmond Ford West

10751 W Broad St
Glen Allen, VA 23060

Sales: (804) 409-4302

Service: (804) 273-1580

Today 9:00am - 8:00pm
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2015 Ram 1500 Tradesman Used Cars in Glen Allen, VA 23060

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2015 Ford Explorer XLT Used Cars in Glen Allen, VA 23060

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2014 GMC Sierra 1500 SLT Crew Cab 4WD Used Cars in Glen Allen, VA 23060

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2005 Dodge Ram 1500 SLT Quad Cab SB Used Cars in Glen Allen, VA 23060

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2014 Ford Focus SE Hatchback Used Cars in Glen Allen, VA 23060

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2014 Chrysler Town & Country Touring Used Cars in Glen Allen, VA 23060

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2013 Toyota Highlander Limited AWD Used Cars in Glen Allen, VA 23060

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Mileage: 89,514

Location: Glen Allen, VA 23060

Average time on market: 26 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Classic Silver Metallic Description: Used 2013 Toyota Highlander Limited AWD for sale - $20,985, 89,514 miles with Navigation System, Leather Seats, Sunroof/Moonroof
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2013 Lincoln MKS AWD Used Cars in Glen Allen, VA 23060

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CarGurus IMV of $17,557

Price: $14,665

Mileage: 70,723

Location: Glen Allen, VA 23060

Average time on market: 46 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Tuxedo Black Metallic Description: Used 2013 Lincoln MKS AWD for sale - $14,665, 70,723 miles with Backup Camera, Sunroof/Moonroof, Aluminum Wheels
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2013 Toyota Tundra Grade Double Cab 4.6L 4WD Used Cars in Glen Allen, VA 23060

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2017 Ford Escape SE Used Cars in Glen Allen, VA 23060

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CarGurus IMV of $21,551

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Mileage: 2,043

Location: Glen Allen, VA 23060

Average time on market: 45 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Shadow Black Description: Used 2017 Ford Escape SE for sale - $19,741, 2,043 miles with Alloy Wheels
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2013 Ford Escape SE Used Cars in Glen Allen, VA 23060

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CarGurus IMV of $14,155

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Mileage: 39,346

Location: Glen Allen, VA 23060

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2014 Ram 1500 SLT Crew Cab LB 4WD Used Cars in Glen Allen, VA 23060

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Average time on market: 40 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Western Brown Description: Used 2014 Ram 1500 SLT Crew Cab LB 4WD for sale - $24,780, 66,206 miles with Bluetooth
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2014 GMC Sierra 1500 SLE Double Cab 4WD Used Cars in Glen Allen, VA 23060

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2015 Ford Explorer XLT 4WD Used Cars in Glen Allen, VA 23060

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CarGurus IMV of $26,064

Price: $24,877

Mileage: 52,860

Location: Glen Allen, VA 23060

Average time on market: 40 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Caribou Metallic Description: Used 2015 Ford Explorer XLT 4WD for sale - $24,877, 52,860 miles with Sunroof/Moonroof, Remote Start, Comfort Package, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 21, 2017
PrinceOfRice
They were quick in their response and provided a lot of information on the truck.
Is this review helpful? Yes | No

Response from Richmond Ford West:

Thanks for reaching out to our dealership and taking the time to leave feedback. It's our goal to provide quality assistance so we're glad to read your review. Your comments will be shared with our team and we look forward to speaking with you in the future.
Sep 24, 2017
First, the car was at another lot and they were going to transport the car the Richmond lot. I was suppose to test drive this car. Come to find out they had sold the car on the other lot prior to me test driving it and they never contacted me to inform me that the car was sold prior to my appointment. If i did not reach out to them and check on the car myself, I would have made an trip to the dealership for no reason.
Is this review helpful? Yes | No

Response from Richmond Ford West:

It's our goal to provide an outstanding experience for our guests and it's clear to us that this was not accomplished. Our team will review your feedback and take advantage of this opportunity to improve. Please don't hesitate to let us know if there's anything we can do to earn your business back.
Aug 16, 2017
stellefsen
They were very helpful in finding just what I wanted.
Is this review helpful? Yes | No

Response from Richmond Ford West:

One of our main goals is to make every customer feel like family and we're pleased to hear that you enjoyed your time with our team. We also appreciate you giving us the opportunity to assist in finding the best vehicle for you! Thanks for the review and we hope to see you back soon.
Jul 30, 2017
Guru96D63
It was good experience- no photo of vehicle just traded so not their fault- if paint was decent price probably wasn't bad.
Is this review helpful? Yes | No

Response from Richmond Ford West:

Congratulations on your new vehicle! We appreciate you taking the time to leave such a high rating and we will certainly use your feedback to improve our practices in the future. Please give us a call or email if there's anything else we can do!
Jun 4, 2017
Rat34340
Graet
Is this review helpful? Yes | No

Response from Richmond Ford West:

Thank you for providing such a stellar review of your recent trip to our dealership. We're glad to hear you had a great visit! We hope to see you again in the future!
Apr 24, 2017
Great purchase Jeep low miles great price! Thanks
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Richmond Ford West:

Thanks so much for your business and review, Rene. We're glad to have been able to assist in your search for a vehicle. Congratulations on your Jeep and please don't hesitate to let us know if we can assist in any way.
Mar 26, 2017
JuliePatton
I purchased my car from this dealer. Great people. Very through and professional.
Is this review helpful? Yes | No

Response from Richmond Ford West:

Thanks so much for providing feedback here on CarGurus! We appreciate your business and taking the time to leave a review. Don't hesitate to let us know if there's anything else we can do!
Jan 16, 2017
I called ahead and made an appointment to see the car. They confirmed the appointment and said the car would be ready. When I got there, they told me the car was at the other location. I was upset, but they assured me that they would have the car there in 30 minutes. 30 minutes later they told me the car was spoken for. I left the dealership very upset and gave the manager a piece of my mind. By the time I got home they contacted me and said they felt terrible, and was able to get the car from their other location. The salesman drove it to my house, and we did the deal. I don't know for sure what happened, but I do know that they went above and beyond to make it right.
4 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Richmond Ford West:

Troy, we're so sorry for the initial mixup. Thank you for your patience and understanding through that confusion. Enjoy your vehicle and don't hesitate to let us know if there's anything else we can do!
Nov 6, 2016
Everyone was great to work with and very friendly. I would definitely recommend them and hope to buy from them again.
Is this review helpful? Yes | No

Response from Richmond Ford West:

Thank you for taking the time to provide feedback on your visit, Jimmy! We're so glad to read you had such a great experience with our team. Your recommendation means a lot and we hope to see you back in the future!
Sep 26, 2016
Tremendous experience. Dealer actually responded within about sixty seconds. We made an apt to see the Mustang the next morning and bought the vehicle at a really good price. Overall, a very good experience. We won't hesitate to go to this dealership again.
Is this review helpful? Yes | No

Response from Richmond Ford West:

Elizabeth, thanks so much for taking the time to review your recent visit to our dealership. We're so pleased to read we could assist in your search for a vehicle! Please let us know if there's anything else we can do.
Jul 7, 2016
Fantastic dealership!!!
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 21, 2016
I have never had an experience at a car dealership like I had at this one. The salesman was slow, no energy....the sales manager (numbers guy) was a complete idiot and very insulting. Just because we didn't want to settle the deal same day they grabbed paperwork they had given us out of our hands and we had to hear a speech about, the salesman doesn't make any money unless he sells cars and the sales manager (ex Haley Toyota sales manager) would not give us the rate or how he came to the numbers he did. Stated he was a church man, hard working blah, blah, blah. I would never recommend this dealership to anyone.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Richmond Ford West:

Pamela, we’re sorry you were not pleased with your experience. Our sales staff is constantly undergoing new training to make sure we represent the business and the values we stand for correctly. It does not sound like your experience was indicative of this and we will be sure to discuss it with the team. Thank you for taking the time to inform us.
Apr 16, 2016
Very quick response letting me know the vehicle had sold. Professional and courteous. Seems like a good one to deal with on here. Thanks!!
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Richmond Ford West:

Thanks so much for your feedback, Sean. We're thrilled you found our team both professional and courteous. We appreciate your positive review!
Apr 11, 2016
Too much pressure for the Sale !
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Mar 25, 2016
Good
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 17, 2016
Nice
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 16, 2015
I didn't buy there. Didn't go there. They were helpful on phone.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Read 4 old reviews
Jul 4, 2015
The vehicle was already sold, that evening.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 20, 2014
responsive and informative
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 26, 2013
The whole staff was very helpful, courteous and respectful of our time constraints.
Is this review helpful? Yes | No
Jul 4, 2013
Vehicle had 5-6k more miles than advertised, but the guy's were great
Is this review helpful? Yes | No

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