Ford Dealers near Providence, RI

"Fast response. Very informative."

"Online sales person texted everyday asking if there was anything they could do for us."

"Answered all my questions in a timely manner."

"Horrible, awful, disappointing, upsetting. I had found a vehicle on line at First Ford in Fall River MA. After my initial contact, I was contacted immediately, via email. I expressed interest in this one particular vehicle. The next day, Michelle called me from First Ford to set an appointment to see the vehicle. We agreed on a time and day. In the ensuing 4 days prior to my scheduled appointment, I was contacted by Michelle via e-mail or phone call to remind me of my appointment. Sometimes twice in one day. Michelle was well aware that I was driving 90 miles to see the vehicle. In total, 180 miles round trip. With much enthusiasm, I drove to First Ford, arriving about 10 minutes early. To my surprise, the vehicle I was coming to see, was just pulling in, right next to me. Michelle had allowed someone to test drive the vehicle, minutes before my appointment. When I walked into the showroom, I asked for Michelle, per her instructions. After waiting 5 minutes, she came out to greet me, or so I had thought. She was actually greeting the people returning from the test drive. She barely acknowledged me and receded behind closed doors asap. At this time, I realized that my time spent driving there was probably for nothing. I asked a salesperson in the lobby if he could find out about the vehicle I came to see. He mulled around a bit, disappeared, came back and asked if he could show me something else. I point blank asked if the vehicle I was interested in was sold and he said he didn't know. I was forced to wait 20 minutes until the salesman sheepishly came out and said the car was sold. It is apparent to me, that Michelle and First Ford are profit driven, and not motivated at all by good customer service. I was most disappointed by Michelle's unprofessional attitude. When I initially showed interest in a vehicle, she was all gung ho about helping me. Once she screwed me and sold the vehicle that I was coming to see (and would have purchased, Title in hand on trade in) she wanted nothing to do with me. I will never have anything to do with a dealership that displays such little regard for customers or the poor impression that they make. "

"Great experience. Dan and Rich made process of buying super easy.Highly recommended ! "

"Prompt reply. Courteous and provided all information."

"Quick to respond and super nice people"

"I did not buy the truck but they were honest and polite "

"Chris was wonderful! Knowledgeable and friendly, not pushy at all. Good experience! "