Imperial Ford

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Internet Approved, Blue Oval Certified

8 Uxbridge Rd, Mendon, MA 01756

Sales: (800) 526-2886

Service: (888) 299-0372

Today 9:00am - 9:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
May 18, 2017
Donald Davis
Excellent service
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Apr 20, 2017
Great experience with Ali at Imperial Ford in Mendon. We set up a time to meet, car was ready to go when we got there. After we test drove, the negotiations went quickly, smoothly and were not pushy at all. Would recommend them to anyone.
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Apr 10, 2017
Fair, thorough, no pressure
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Apr 5, 2017
quick and easy Very polite to deal with.
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Feb 27, 2017
HangonII
good experience.
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Feb 25, 2017
Quick response, courteous
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Jan 12, 2017
Car was as described. Salesman Maaz was very friendly and great to deal with . Everyone I came in contact with was very friendly and extremely helpful. Will gladly refer friends and family to Imperial !
1 of 1 people found this review helpful.
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Jan 3, 2017
Sales person Ali, had the car prepared when we arrived and was very pleasant to work with. Unfortunately we did not make a deal because there was a clause in the ad that required us to have a trade in to get the car for the advertised price, otherwise there was an additional charge $1000. While admittedly I did not see read this, neither Ali nor the sales manager were willing to negotiate this added cost while we were there so we left and went car shopping at other dealerships. The next afternoon, the sales manager called and I expressed my position to him, shortly after that, Ali called and asked if we could still make a deal if he could get the $1000 removed, but it was too late, I had already went to another dealer and purchased a different car. I was ready to sign the deal at the $17,955, they should have never let us walk out the door, poor decision on their part, All in all, they were very responsive and attentive, their facility is very impressive, and I would recommend them to other folks, and perhaps even purchase a car from them in the future, but they blew this deal.
3 of 3 people found this review helpful.
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Dec 29, 2016
Mike Peters what's my salesman it was great never pushed me never tried to make deals just showed me cars and look after my interest . it was the most comfortable experience I've had purchasing a vehicle from a dealer. Everyone at Imperial Ford showed tremendous professionalism. It was greatly appreciated
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Dec 10, 2016
Great communication. No pressure . Mr. Dos Santos very good to deal with. Thank you
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Nov 10, 2016
Very Prompt, Courteous back and forth, Car was not on lot long, because of great below market pricing
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Nov 6, 2016
online only, good response times
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Nov 6, 2016
Excellent friendly no hassle service. Bought the vehicle!
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Nov 1, 2016
sbcoates
5
responded promptly
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Oct 27, 2016
Very professional
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Sep 16, 2016
Very professional and great to work with.
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Sep 8, 2016
The price was rated as a fair price by Car Guru. After some discussion back and forth I purchased the car.
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Sep 7, 2016
kimmyr
Dealer did contact me. I live in Virginia and I was told that dealing with the Virginia DMV was very difficult, that I would have to come up, buy the car and then leave it there for 2-4 weeks while VA processed the sale so unfortunately had to move on. It's a shame because it was the exact car I wanted.
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Jul 14, 2016
Professional and prompt
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Jul 14, 2016
Good experience
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Jul 12, 2016
Very good. Helpful in getting fifth wheel setup. Paper work was a long process. Salesman Justin kept me informed with the status and pickup time. Expect add ons like extended warranty and tire hazard warranty.
1 of 1 people found this review helpful.
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Jul 9, 2016
Did not do anything more than talk about a sale that I can not do because of being out of state.
1 of 1 people found this review helpful.
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Jun 6, 2016
good
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May 5, 2016
This dealer was very helpful in allowing me to test-drive two of their vehicles but I found something that I liked better and I have recently made a purchase.
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Read 13 old reviews
Apr 1, 2015
hmola
Not flexible
1 of 1 people found this review helpful.
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Feb 11, 2014
Unsuccessful trade negotiation. Counter offer?
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Feb 9, 2014
Can make more for customers.
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Feb 5, 2014
Very friendly and worked very hard to try and set me up with the right car, but unfortunately they did not have a car that had my exact specifications.
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Sep 10, 2013
Found a car I was interested on CarGurus and it was at Imperial Ford, Mendon MA. Quite a distance from where I live but price was right. Travelled to see the car and met Doug Hood who answered all my question and as it turned out grew up in the same city as me. Like the dealership and the way it gives back to the community. I bought the 2012 Ford Escape and I'm pleased with it and the way the sale was handled from beginning to end. Would definitely recommend this dealership.
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Jun 4, 2013
Dealer contacted me several times, they were right on top of it. With my time contrainsts I wasn't able to get there and they did not want to budge on price.
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Apr 28, 2013
really was not happy at all would not refer anyone to Imperial! Went in on Sunday after being there for two hours on Saturday going thru everything, when I went back the next day with ALL intentions of buying the car we had discussed the day before, had my tital, check and registration in hand BUT because MY salesman was not there from the day before, I was handed OFF by the second salesman who also talked to me on Saturday with my original salesman,to another salesman who knew NOTHING about me or the car I had picked and started the process all over again! His question to me was if you wanted the car and liked the price (as I got yet another price from him) better the day before "why didn"t I buy it"!! I took my tital, registration and check and left with a VERY BAD taste in my mouth. This is a big purchase and considering that I am older this is NOT something that I am going to just jump right into. They did contact me to apologize and said they would get me in the car for the orignal price we had agreed on but I told them really not interested in doing business with them. That should have already been settled when I went back on Sunday with the intention of buying the car!
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Mar 9, 2013
Not to bad / They are dealers trying to make money, But they did treat me fare..
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Jan 12, 2013
Salesman good. Attentive to all of my questions. Got it done for me.
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Sep 30, 2012
I heard from two representatives from Imperial Ford. I am now, deciding on the best way to close the deal through a credit union, bank, or what. I am also concerned what my car (2001 Lincoln Continental ) will bring for a trade-in. In short, with what association I have had with Imperial Ford, has been a very positive one. Thanks! B.W. D.
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Aug 7, 2012
Sales staff wants to make the buyer happy but stand quiet when the mgr comes into deal - no give at this place so bought elsewhere.
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Jun 15, 2012
Great to deal with harry and shawn.
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Feb 17, 2012
Excellent, knowledgeable sales staff. We actually purchased a 2012 Ford Edge from them. Great purchase experience.
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