Dodge Dealers Houston, TX

"The staff was actually very nice. I had a trade-in and did leave with a pre-owned vehicle, but when I got home I discovered there was an issue with the sunroof. The following day I discovered there was a problem with the touch screen radio/navigation screen. There is also some type of shortage in the key when I pop the back automatic trunk. Several times the trunk got stuck. When I contacted the dealership I was told it would take a few days to get the vehicle back in for service. They offered to pay my deductible for getting the work done...which makes me very nervous for any other "hidden" issues the vehicle has which you wouldn't be able to tell unless you're in it a little longer than a test drive. Also, if I had not purchased the extra warranty...I feel like I would have been out of luck. I was told that I could not reverse the trade since my paperwork had already been submitted (in a matter of 2-3 days). In this regard, I feel like the customer service aspect is poor. I have been accustomed to swift response of service regarding issues which were not in my realm of control. I still have to wait over the weekend to see about when I can get the vehicle in for service. My time is very valuable and due to all of the extra time and effort I have already put and will still need to put into getting this issue resolved, in retrospect, I would have gone to another dealership. "

"Diego helped me he's a cool guy. thanks for your help. "

"great response and followup"

"Friendly and professional."

"Everyone is super at this dealership. Pending a purchase now as I type."

"Nice staff. Try their best to meet your financing needs. Tacked on $399 in coupons I didn't want and a $3600 warranty when car was still under manufacturers warranty. Both the same."

"Martin was very helpful, however, I purchased closer to home. "

"This place is terrible. I had contacted this dealership and was told i would be contacted shortly about the details for the car by Caitlin. She had assured me someone by the name of Will wouls get in touch with me. He never did. I never got a phone call or anything. I was told again by caitlin he would be in touch with me soon, again, after a few emails later. Caitlin was responsive and actually treated me like a customer. Will however, emailed me for the FIRST TIME just to tell me the car had been sold. Qoute "Dear Austin, we are sorry to inform you that the car you were interested in has been sold. Please let us know if theres anything else in our inventory you like" when HE is supposed to be the internet manager. I take it the one who put the ad up? Yet he could not even contact a buyer until its already been sold? Terrible service and very dissapointed. Ive already had multiple dealers message me over the same year and car model in less than 2 days while searching. So clearly this should not have been a problem if people knew how to do their jobs right. But thats just my two cents. "

"Told me they had a car they did not have !!! Wasted an hour drive !!! Checked the ad a couple of days and they still have the wrong car listed !!"

"Great Experience! From the minute I walked in the team at Ron Carter in Alvin was very friendly, professional and knowledgeable. I came in for an almost new Jeep Cherokee I found online. The appointment set up was easy, the negotiation smooth and in my favor and the paper work/buying process very efficient and easy. I like to point out that especially the sales man Cole Zayas did a great job in guiding me through the whole process. Thanks also to manager Santos Cabrera, who made the deal happen for me. Still can't believe that buying this car was so much fun and a great experience. Thanks again to everybody involved!"

"Great experience. Best deal. Good honest people. We bought it and will def go here first for our next vehicle. We got a veteran discount and the best possible deal anyone could give us. No pressure and no games. Andre was the best and the general manager gave us the veteran's discount. It was a great discount too. Love the truck!"

"Lied about mileage this car has over 90,000 miles on it"

"They called me said they needed business. An hour later I showed up. Truck had been sold days ago. Tried to get me on The Highest Interest possible. Heard same story from people in tomball. Avoid this place. "

"Very bad service ,3 days to response email or phone call ,price that shown is fake they ask for usd 2000 increment on published price "

"They called to tell me it sold"

"Poor performance on sales representative and managers. They have no idea how to treat a customer and neglected the ability to do any deal."

"Dealer raised price $1,500 after we agreed on $13,500. Dealer told me Wells Fargo had a fee of $1,495. I called wells Fargo and spoke to a rep because i knew what they told me was bogus. My friend at wells Fargo dealer services told me they had nothing on me in the system. I then took someone with perfect credit and they said its still a $1,495 fee. I also offered to put up to 6k down to get the so called fee waived. These guys tell you to give good reviews and they will take $300 off the price. These guys want all the money for the cars they are selling. I've been trying to buy a car from them for over 2 weeks with no follow up calls or nothing. They only want to sell cars to people with bad credit and that are in need. You have better financing options going with a larger dealer. These guys gets two thumbs down. "

"I was contacted quickly. I just chose another car."