River Oaks Chrysler Jeep Dodge Ram

4807 Kirby Drive
Houston, TX 77098

Sales: (832) 280-4036

Service: (855) 225-1738

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All reviewers have been verified to have contacted this dealer – Learn More
Sep 16, 2017
They are nice go out of there way to help.
Is this review helpful? Yes | No
Sep 11, 2017
Guru6B5J
Email I was interested in 2008 X3 but no email reply. Got there & found out already sold. Wish they could at least email me so I didn't have to drive all the way there!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 4, 2017
Three stars. Not willing to make a deal over the phone before I took the trip from fort worth to the dealership.
Is this review helpful? Yes | No
Sep 2, 2017
GuruQ1K2
Dealer responded right away
Is this review helpful? Yes | No
Aug 16, 2017
Guru93VGY
Great communication. Didn't buy yet from anyone, but if I do find the right vehicle, i will buy from here. Aloha.
Is this review helpful? Yes | No
May 15, 2017
This place is terrible. I had contacted this dealership and was told i would be contacted shortly about the details for the car by Caitlin. She had assured me someone by the name of Will wouls get in touch with me. He never did. I never got a phone call or anything. I was told again by caitlin he would be in touch with me soon, again, after a few emails later. Caitlin was responsive and actually treated me like a customer. Will however, emailed me for the FIRST TIME just to tell me the car had been sold. Qoute "Dear Austin, we are sorry to inform you that the car you were interested in has been sold. Please let us know if theres anything else in our inventory you like" when HE is supposed to be the internet manager. I take it the one who put the ad up? Yet he could not even contact a buyer until its already been sold? Terrible service and very dissapointed. Ive already had multiple dealers message me over the same year and car model in less than 2 days while searching. So clearly this should not have been a problem if people knew how to do their jobs right. But thats just my two cents.
9 of 10 people found this review helpful.
Is this helpful? Yes | No
May 5, 2017
Awesome experience
1 of 3 people found this review helpful.
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Mar 21, 2017
It was a great experience. The staff were very cordial and helped me out in buying the car.
0 of 2 people found this review helpful.
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Dec 25, 2016
had to send more than one email Salesman texted bavk when i asked if president ce was negotiable he said no and that was the end of the conversation Webt with a different dealer
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Sep 30, 2016
he call me after I had gone online and looked at this van
1 of 3 people found this review helpful.
Is this helpful? Yes | No
Sep 18, 2016
Contact me like clockwork great dealer .
2 of 4 people found this review helpful.
Is this helpful? Yes | No
Sep 2, 2016
Still dealing
0 of 2 people found this review helpful.
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Jul 7, 2016
Asked for more information and received immediately. The car was not listed accurately on cargurus though.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 20, 2016
handmouth
5
Saw on Car Guru that River Oaks Chrysler on Kirby had a Dodge Challenger Scat pack/shaker vehicle listed for 38,888.88. I called and arraigned for a test drive. When I arrived I was informed the sales man I had spoke with had gone to lunch. Ok, so another guy helps me. We go look at the car and it's beautiful. We start it and sit inside of it. So, finally I ask. Can we take it for a test drive? Sales guy oh, yea let me see if I can find the keys to the jeep blocking it in. So, after a while he comes out with the keys and moves the jeep. We take the car for a drive but in this part of town it's bumper to bumper traffic and the sales guy has no suggestion as to where we can go to really open the car up. So, back to the dealership. We go inside and I ask what is there best price on the car. They won't negotiate and say the listed price is what they want. I leave. I call on monday and make a offer of 36k. I'm told no they will only come down 200 dollars. I tell the sales guy I have my own financing. He suggest I come in after work and see if they can beat my interest rate. I go to the dealer after work they run the numbers and they get the same rate. The finance guy is ready to close the deal and ask me for my down payment of 8k. I tell him I wasn't ready to close the deal and I had no brought my check book nor the site draft from my bank. Ok, then lets start the paper work he said's. I'm like wait a minute I feel like I'm getting the hustle here. I thank him and the sales person and tell them I need to think about this. 511 a month is a lot of money. I leave and then call back on wednesday. I tell the sales guy I want the car. He said the boss decided when I walked out the deal was dead and they raised the price 1600. I'm confused. So, sales guy has some guy named Pete call me. Pete never identifies himself as to who he is or his title. I explain to pete I would like to buy the car and he lets me know they decided the car was worth more then it was advertised for, and have decided to relist the car for 1600 more then the previous price. I ask about my deal and he saids the deal was dead when I wouldn't sign the paper work on monday night. I explained I wanted to think about it, but he could care less. So, these guys would rather loose a sale and let the car sit over 1600 dollars. Then friday rolls around and I get a call from pete. I call him back, but he never tags me back. Strangest experience I have ever had with trying to buy a car. I'm 51 and have owned many cars. Only thing I can figure is this dealership doesn't like it when you want to negotiate on the price. If your not willing to give them full sticker on their cars then they don't want to have anything to do with you. Real strange group there at River Oaks. Also, the dealership is very run down looking. The used car sales offices look horrible. The place looks like a real dump inside and is in need of a make over or at least some fresh paint. I was thinking how little they think of their customers to have them sitting on beat up ratty chairs while negotiating a 40k purchase. Stay away from these guys. Something is really wrong with this dealership. I will never step foot in River Oaks dodge again and I will tell everyone I know about my experience with them.
29 of 30 people found this review helpful.
Is this helpful? Yes | No
Jan 12, 2016
Got email response.
1 of 5 people found this review helpful.
Is this helpful? Yes | No
Dec 13, 2015
Greatest vehicle buying experience I've ever had! !
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Dec 5, 2015
kwhammer
quick response, and eager to help.
1 of 4 people found this review helpful.
Is this helpful? Yes | No
Nov 16, 2015
Fast respond.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Oct 28, 2015
Helpful salesman
2 of 4 people found this review helpful.
Is this helpful? Yes | No
Oct 27, 2015
great communicators
1 of 4 people found this review helpful.
Is this helpful? Yes | No
Oct 22, 2015
Responsive, great price but already sold
1 of 2 people found this review helpful.
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Read 14 old reviews
Aug 18, 2015
Stopped responding to my emails. I had a co signer ready to sign with me and was going to purchase.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 27, 2015
Dont have the vehicles that are posted
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 21, 2015
They were awesome. The helfmans run a first class outfit
1 of 2 people found this review helpful.
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Dec 11, 2014
Awesome experience. Would refer every one
1 of 2 people found this review helpful.
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Nov 21, 2014
Did communicate back to us.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Nov 20, 2014
they did respond did a good job at answering my questions
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Nov 15, 2014
k9mom
They were slow in contacting me but at least they tried.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Sep 13, 2014
CBS
Helpful, friendly and professional staff. If I had not found a car I liked better at another dealer, I would have bought one from this dealership.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Sep 12, 2014
Great
1 of 2 people found this review helpful.
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Mar 24, 2014
offered at a higher price
0 of 2 people found this review helpful.
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Apr 30, 2013
great frackin deal from these guys...
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 25, 2013
Dealer we t the extra mile to insure a good experience
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Aug 2, 2012
Call back promptly professional. Good price great staff honesty
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Mar 21, 2012
Very helpful!
1 of 2 people found this review helpful.
Is this helpful? Yes | No

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