Chevrolet Dealers Austin, TX

"Great"

"Good sales people and took an interest in my needs. Tried to find the truck I wanted."

"I ALWAYS ask for responses via email because I don't want to spend a lot of time on the phone talking business over a vehicle I haven't seen and so that I can document responses and information to keep everything straight. This dealer couldn't call me fast enough. Ignored my request for email response. Failing to follow a simple request from a form is a good indicator of the experience I should expect were I to have dealt with this Dealership."

"I've never been to the dealership, I have look over and over on their website."

"Unprofessional and disorganized is the only way to describe the used sales department. I sent an inquiry thru Car Gurus about a car that was listed online and was contacted the next day about it Aug 29. On Aug 30 I made an appointment to inspect the car, test drive it and negotiate an offer. Me and a sales manager couldn't come to an agreed price so I left and told him to call me when they were ready to sale it. On Aug 31 I received a call from sales manager Mario explaining that they wanted my business and he seemed sincere that they were ready to make me a good offer. I agreed that the offer was acceptable and had him start the paperwork because my wife is pregnant and didn't want to be sitting around for hours in an uncomfortable chair. We set an appointment for 6pm, at 5pm I received a call from Zuly to verify that we would arrive on time which we did despite Austin traffic. We were seated in an office at 6pm and left there waiting, by 6:30pm no one had come by the office so I sent a text to Zuly and Mario to find out what the holdup was, I got no response. A different sales manager showed up and explained to me that they had received a down payment on the car 4 days ago! At this point I had wasted about 8 hours on a car that was not even for sale but only one sales manager knew the secret? I was pretty angry, the manager explained he was a military guy and wanted to make it up by filling my gas tank. Unacceptable, he wasn't part of my military where attention to detail was drilled into you with blood, sweat, and tears. Had there been some form of organization everyone would have known that car was sold. After leaving I checked my email and Steven had sent me a message seeing if I would be available tomorrow to check out the car. REALLY!!!! I've purchased a lot of cars but have never encountered a place this disorganized, military sales manager you need to clean up house and get your sales systems squared away."

"Awesome people"

"experiences was terrible with the sales guy never again will I go back! Lack of customer service and rude!"