BMW dealerships near me (Diamond Bar, CA)

They were OK

I acquired about a car although I live out of state. Zury willingly assisted me, even though in the end I couldn't purchase the vehicle. He was polite and very helpful. He facetimed me so I could see the vehicle live. I was told I couldn't purchase the vehicle unless I resided in CA or had a CA address. But he took to the time to find an affiliate dealership on the east coast so that I could possibly get the vehicle shipped through a partner dealership. Unfortunately, this situation did not work out to my advantage. I want to thank Zury for all his help, thank you.

Dealership responded right away unfortunately the car still being advertised had been sold already

It was fast easy and nice!!

Fast response and exceptional customer service

Wallid in sale department was always available for any questions.

Val was very helpful.

Very good the response was fast and accurate.

Totally misled by the entire team. Was informed later the vehicle has no air conditioning and would be sold as is. No courtesy to inform buyers beforehand during the purchase process when they knew upon arrival the vehicle didn’t have air conditioning. Up until that point Donte was informative but didn’t take into account wasting customers time.

Vehicle was super clean and Certified. Bill took pride in owning the end-to-end Customer Experience. My wife knew right away that she wanted to purchase the vehicle. It was really a test to see if Bill might talk himself out of a sell. However, his overall knowledge of the vehicle and technical capabilities was so impressive we did not even ask for additional discounts on purchase. Loved the feel of the dealership. We were told that it was independently owned and not part of a franchise. You could tell based on how the employees operated. Everyone seemed as though they had "skin-in-the-game". They also placed a bow on every purchase and parked it in garage for photo-ops. That's a great final touch and makes the entire process worth the wait. Appreciate the folks over at Sterling BMW!