Kia Forte nuevos en venta en Washington, DC

Dealer had a good price, but their customer service sucked. Took over 3 weeks to finalize the sale. I had to contact them at every stage to get the deal done. I would then go 5-7 days without hearing from them again. I would then have to call them again to push the next step through. They were always very quick after I called, but otherwise their follow through sucked. Not sure if the good price was worth it or not.

I bought this pick up truck and had a great experience !! My salesman Christian Punlay was very transparent and honest about everything, after buying the truck I had a minor issue and the sales manager Hores helped out when I needed and took care of me !! I really recommend this dealer you guys are the best !!

Extremely nice and helpful for someone purchasing a vehicle from far away

Run like a shady used car dealership. Salesman didn’t know what was on the lot. Drove over an hour to see a vehicle that I was told would be prepped and ready to go. Vehicle was dirty when we got there and had trash inside. Had false info posted on this website. Said vehicle had only 1 owner to find out it had 4. Tires were in very bad shape with 2 damaged but was told they would only replace the tires with increase of $2000 on the price.

Great Experience

They were great and kept in constant touch. However, I have postponed a decision on a new auto for the foreseeable future based on economic trends in the market, l will reignite my search sometime later but will keep Car Gurus as part of any new search. Thank you for keeping in touch.

Great customer service and I got the car I wanted. In love

The Sales Manger asked what he could for me to purchase the vehicle that days. I gave him a price for 60 months financing. He came back and said we had a deal. When we were completing the paperwork it turned out to be 75 months. When I pointed this out and said this was not what we agreed to, he had a temper tantrum and told us to leave the dealership.

i asked for a price to buy the car, all i received was ads i never asked for.

Angela was fantastic. No pressure and she new her stuff. I didn’t purchase this vehicle, but she was able to help me buy the car that best fit my needs

I found a 2020 Kia Soul LX with manual transmission listed on Cargurus. It was at Dulles Kia and the advertised price was $13,667. That sounded great, so I sent off a message to via Cargurus to Dulles Kia asking what the out the door price would be (tax, etc.) for me. So when Dulles Kia emailed me back, they only provided me the exact same info listed on Cargurus, totally ignored my request for the out the door price.

Collin was very prompt and attentive to my request.

The car we wanted was listed with amenities that were not on the car. We also waited a long time to be waited on. Buying the car was ok after all of that.

Management are very helpful and professional.

Car was sold and still showing available for purchase for a week.

They were exceptional. Was only interested in information. Nothing purchased. .loo

Not a good experience. Where has impeccable customer service gone???!!! I asked to meet halfway; gave the dealership Sales Rep all my info. I was told finance would contact me, and 4 days later, I am still waiting!

Great customer service

Great customer service. No pressure and good buying experience.

Love the truck. Sean was great and had the vehicle detailed before departing. Finance Dept was fast and the Manager Dale worked with my trades and exceeded expectations. Would buy again from Sean!

Koons dealership had plenty of cars to choose from and their staff were very helpful to find the right car for you. They are a very busy dealership and it was very exciting to see so many cars rolling off the lot.I didn't buy the 2018 model I was interested in, but I found a 2017 model that I did buy. I would go back again.

Nice car. Pleasant people; however, I requested the “out the door” price over the phone, stressing I’d be driving 90 minutes one-way so please provide me with your best price and I’d decide if it’s worth driving there. When I arrived the next day, the out the door price was now $800.00+ more. I left without the car.

Poor service, and forget about requesting an in home test drive as it states all over their own website. I was given the run around and then told to apply for financing, run my credit, or just buy the car in order to get a test drive.

I had a great experience

Helped me out. Took a video. Quick response.

Tyler W. is a great salesman. He scheduled me an appointment and when I arrived was able to answer all my questions. Definitely recommend going to Koons m! Ask for Tyler

Dealership using Bait and Hook sales tactics. Drove 4 hours 1 way to buy the car listed and price somehow was 10,000 dollars more than advertised. Then they tried to sell me a less equipped model. Save your time and shop somewhere else, they are crooks.

Good

Responded quickly

They told me that to come look at a truck that was sold days earlier. They knew I was traveling multiple hours to come look at it, and didn't have the courtesy to tell me so that I didn't travel all that way for it. They do not do their DD or keep up with inventory well. Just know that they cars that they post on here, may already be sold. Their tactic is to just get you to their dealership and try to sell you something else. It is terrible business. Laughable really.

Super

They were very polite, but neglected to mention that the truck had a significand scratch along side of the bed. When I asked to consider that in the price they said they would patch it up & I should be expecting such damages since I'm looking for a used vehicle. Not a very professional response. I have since found another used truck in excellent condition.

Very courteous, informative and willing to do whatever it takes to accommodate me to earn my business.

Horrible communication. Very nice vehicles on the lot. However, if you do not have exemplified credit they will not bother with you or have the common courtesy to contact you with results.

Requested to be contacted via email, but was called 3 times,at inconvenient times. The carfax indicated that the car had been in a crash,which was not indicated by the dealership.

Very responsive wanted to provide the best deal possible

Everything was very good except for financing trying a few add on tricks.

Great customer service from John Sasso!

Super great experience from looking to purchase.

Prompt professional response, just waiting on car to be back from inspection

Excellent response

Great dealership. Welling to work with me and very helpful