Toyota Sunnyvale

Express Lube, New Owner Events, Rent A Car, Presidents Award, Parts
Center,
Toyota Certified Used Vehicles, Toyota Tire Center

898 W El Camino Real
Sunnyvale, CA 94087

Mapa e indicaciones

Ventas: (408) 872-8213

Servicio: (408) 831-0022

Hoy 8:30 AM - 9:00 PM (Cerrado ahora)
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Historial del vehículo

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https://static.cargurus.com/images/forsale/2019/12/05/06/35/2015_mazda_mazda5-pic-2958394198745296930-152x114.jpeg

2015 Mazda MAZDA5 Touring Used Cars in Sunnyvale, CA 94087

Gran descuento
$2,070 POR DEBAJO
VIM de CarGurus de $13,561

Precio: $11,491

Millaje: 68,653

Ubicación: Sunnyvale, CA 94087

Usados certificados: No Transmisión: Automática Color: Jet Black Mica Descripción: 2015 Mazda MAZDA5 Touring usados en venta - $11,491, 68,653 millas con Bluetooth, Rines de Aluminio
https://static.cargurus.com/images/forsale/2019/10/18/08/35/2016_jeep_cherokee-pic-2707117108232622825-152x114.jpeg

2016 Jeep Cherokee Sport FWD Used Cars in Sunnyvale, CA 94087

Gran descuento
$1,552 POR DEBAJO
VIM de CarGurus de $14,846

Precio: $13,294

Millaje: 49,135

Ubicación: Sunnyvale, CA 94087

Tiempo promedio en el mercado: 28 días Usados certificados: No Transmisión: Automática Color: Billet Silver Metallic Clearcoat Descripción: 2016 Jeep Cherokee Sport FWD usados en venta - $13,294, 49,135 millas con Rines de Acero, Bluetooth, Cámara de Retroceso, Paquete de Orden Rápida
https://static.cargurus.com/images/forsale/2019/10/19/09/05/2007_jaguar_xk-series-pic-3825674737941731228-152x114.jpeg

2007 Jaguar XK-Series XKR Coupe RWD Used Cars in Sunnyvale, CA 94087

Gran descuento
$2,969 POR DEBAJO
VIM de CarGurus de $22,463

Precio: $19,494

Millaje: 35,449

Ubicación: Sunnyvale, CA 94087

Usados certificados: No Transmisión: Automática Color: Frost Blue Descripción: 2007 Jaguar XK-Series XKR Coupe RWD usados en venta - $19,494, 35,449 millas con Bluetooth, Asientos de cuero, Rines de Aluminio, Sist. de navegación, Velocidad automática adaptable
https://static.cargurus.com/images/forsale/2019/10/08/16/08/2016_mini_countryman-pic-7191075473012483813-152x114.jpeg

2016 MINI Countryman S FWD Used Cars in Sunnyvale, CA 94087

Buen descuento
$1,473 POR DEBAJO
VIM de CarGurus de $17,767

Precio: $16,294

Millaje: 32,636

Ubicación: Sunnyvale, CA 94087

Tiempo promedio en el mercado: 41 días Usados certificados: No Transmisión: Automática Color: Cosmic Blue Metallic Descripción: 2016 MINI Countryman S FWD usados en venta - $16,294, 32,636 millas con Bluetooth, Rines de Aluminio
https://static.cargurus.com/images/forsale/2019/10/15/08/36/2018_toyota_c-hr-pic-6862234466312887037-152x114.jpeg

2018 Toyota C-HR XLE Used Cars in Sunnyvale, CA 94087

Buen descuento
$1,359 POR DEBAJO
VIM de CarGurus de $18,733

Precio: $17,374

Millaje: 36,810

Ubicación: Sunnyvale, CA 94087

Tiempo promedio en el mercado: 38 días Usados certificados:Transmisión: Transmisión variable continua Color: Magnetic Gray Metallic Descripción: 2018 Toyota C-HR XLE usados en venta - $17,374, 36,810 millas con Bluetooth, Cámara de Retroceso, Rines de Aluminio, Velocidad automática adaptable
https://static.cargurus.com/images/forsale/2019/10/12/16/39/2018_toyota_avalon-pic-6780801255623647266-152x114.jpeg

2018 Toyota Avalon Limited Used Cars in Sunnyvale, CA 94087

Buen descuento
$1,596 POR DEBAJO
VIM de CarGurus de $26,190

Precio: $24,594

Millaje: 43,671

Ubicación: Sunnyvale, CA 94087

Tiempo promedio en el mercado: 29 días Usados certificados:Transmisión: Automática Color: Blizzard Pearl Descripción: 2018 Toyota Avalon Limited usados en venta - $24,594, 43,671 millas con Asientos de cuero, Escotilla, Sist. de navegación, Velocidad automática adaptable, Rines Cromados, Bluetooth, Cámara de Retroceso
https://static.cargurus.com/images/forsale/2019/11/06/09/37/2017_volkswagen_jetta-pic-3716883808993075697-152x114.jpeg

2017 Volkswagen Jetta 2.0T GLI FWD Used Cars in Sunnyvale, CA 94087

Buen descuento
$962 POR DEBAJO
VIM de CarGurus de $17,954

Precio: $16,992

Millaje: 40,336

Ubicación: Sunnyvale, CA 94087

Tiempo promedio en el mercado: 38 días Usados certificados: No Transmisión: Automática Color: Pure White Descripción: 2017 Volkswagen Jetta 2.0T GLI FWD usados en venta - $16,992, 40,336 millas con Bluetooth, Cámara de Retroceso, Escotilla, Rines de Aluminio, Sist. de navegación
https://static.cargurus.com/images/forsale/2019/10/18/08/35/2017_hyundai_accent-pic-8977318176103574741-152x114.jpeg

2017 Hyundai Accent SE Sedan FWD Used Cars in Sunnyvale, CA 94087

Buen descuento
$997 POR DEBAJO
VIM de CarGurus de $11,791

Precio: $10,794

Millaje: 30,215

Ubicación: Sunnyvale, CA 94087

Tiempo promedio en el mercado: 42 días Usados certificados: No Transmisión: Automática Color: Triathlon Gray Metallic Descripción: 2017 Hyundai Accent SE Sedan FWD usados en venta - $10,794, 30,215 millas con Rines de Acero
https://static.cargurus.com/images/forsale/2019/10/16/08/27/2018_toyota_c-hr-pic-7816478331063953859-152x114.jpeg

2018 Toyota C-HR XLE Used Cars in Sunnyvale, CA 94087

Buen descuento
$1,050 POR DEBAJO
VIM de CarGurus de $20,044

Precio: $18,994

Millaje: 15,703

Ubicación: Sunnyvale, CA 94087

Tiempo promedio en el mercado: 38 días Usados certificados:Transmisión: Transmisión variable continua Color: Silver Knockout Metallic Descripción: 2018 Toyota C-HR XLE usados en venta - $18,994, 15,703 millas con Bluetooth, Cámara de Retroceso, Rines de Aluminio, Velocidad automática adaptable
https://static.cargurus.com/images/forsale/2019/11/02/09/31/2014_jeep_patriot-pic-1798692402810775983-152x114.jpeg

2014 Jeep Patriot Sport Used Cars in Sunnyvale, CA 94087

Buen descuento
$1,037 POR DEBAJO
VIM de CarGurus de $10,029

Precio: $8,992

Millaje: 71,073

Ubicación: Sunnyvale, CA 94087

Tiempo promedio en el mercado: 24 días Usados certificados: No Transmisión: Automática Color: Granite Crystal Metallic Clearcoat Descripción: 2014 Jeep Patriot Sport usados en venta - $8,992, 71,073 millas con Rines de Acero, Paquete de Orden Rápida
https://static.cargurus.com/images/forsale/2019/09/27/11/19/2016_toyota_highlander-pic-5476630207487578721-152x114.jpeg

2016 Toyota Highlander LE Plus Used Cars in Sunnyvale, CA 94087

Buen descuento
$1,014 POR DEBAJO
VIM de CarGurus de $25,908

Precio: $24,894

Millaje: 32,826

Ubicación: Sunnyvale, CA 94087

Tiempo promedio en el mercado: 31 días Usados certificados:Transmisión: Automática Color: Ooh La La Rouge Mica Descripción: 2016 Toyota Highlander LE Plus usados en venta - $24,894, 32,826 millas con Bluetooth, Cámara de Retroceso, Rines de Aluminio
https://static.cargurus.com/images/forsale/2019/09/25/22/06/2016_toyota_highlander-pic-7775493589140404518-152x114.jpeg

2016 Toyota Highlander XLE Used Cars in Sunnyvale, CA 94087

Buen descuento
$1,142 POR DEBAJO
VIM de CarGurus de $29,136

Precio: $27,994

Millaje: 26,324

Ubicación: Sunnyvale, CA 94087

Tiempo promedio en el mercado: 32 días Usados certificados:Transmisión: Automática Color: Predawn Gray Mica Descripción: 2016 Toyota Highlander XLE usados en venta - $27,994, 26,324 millas con Bluetooth, Asientos de cuero, Cámara de Retroceso, Escotilla, Rines de Aluminio, Sist. de navegación
https://static.cargurus.com/images/forsale/2019/12/11/06/31/2007_audi_a6-pic-7701267330888746387-152x114.jpeg

2007 Audi A6 3.2 quattro Avant Wagon AWD Used Cars in Sunnyvale, CA 94087

Buen descuento
$856 POR DEBAJO
VIM de CarGurus de $6,848

Precio: $5,992

Millaje: 129,074

Ubicación: Sunnyvale, CA 94087

Usados certificados: No Transmisión: Automática Color: Night Blue Pearl Descripción: 2007 Audi A6 3.2 quattro Avant Wagon AWD usados en venta - $5,992, 129,074 millas con Bluetooth, Asientos de cuero, Escotilla, Rines de Aluminio
https://static.cargurus.com/images/forsale/2019/11/06/09/37/2013_ford_focus-pic-4350534508732589435-152x114.jpeg

2013 Ford Focus Titanium Used Cars in Sunnyvale, CA 94087

Buen descuento
$682 POR DEBAJO
VIM de CarGurus de $8,674

Precio: $7,992

Millaje: 92,173

Ubicación: Sunnyvale, CA 94087

Tiempo promedio en el mercado: 20 días Usados certificados: No Transmisión: Automática Color: Ingot Silver Metallic Descripción: 2013 Ford Focus Titanium usados en venta - $7,992, 92,173 millas con Bluetooth, Asientos de cuero, Cámara de Retroceso, Rines de Aluminio, Encendido Remoto, Sist. de navegación
https://static.cargurus.com/images/forsale/2019/11/13/08/52/2014_volkswagen_passat-pic-8120692799424187485-152x114.jpeg

2014 Volkswagen Passat SE Used Cars in Sunnyvale, CA 94087

Buen descuento
$644 POR DEBAJO
VIM de CarGurus de $9,436

Precio: $8,792

Millaje: 85,087

Ubicación: Sunnyvale, CA 94087

Tiempo promedio en el mercado: 26 días Usados certificados: No Transmisión: Automática Color: Opera Red Metallic Descripción: 2014 Volkswagen Passat SE usados en venta - $8,792, 85,087 millas con Bluetooth, Cámara de Retroceso, Rines de Aluminio
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Se ha verificado que todos los evaluadores se han contactado con este concesionario – Más información
oct 16, 2019
Jessica has been very willing to help and has been consistent in her contact
Respuesta del concesionario actual:
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us.  We look forward to seeing you back again in the future. Take care!

Best,
Anthony Vu General Sales Manager anthonyvu@toyotasunnyvale.com408-916-8685
sep 22, 2019
GuruHGFKL
The salesman drove the car to me
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
We are happy to read that everything went smoothly for you! Thank you, Anthony Vu
General Sales Manager
anthonyvu@toyotasunnyvale.com
sep 18, 2019
miqsimmons
Great communication, easy process on buying my first car.
Respuesta del concesionario actual:
Thanks for the nice review and congratulations on your new vehicle! Regards, Anthony Vu
General Sales Manager
anthonyvu@toyotasunnyvale.com
408-916-8685
ago 5, 2019
GuruHNX15
Very helpful!
Respuesta del concesionario actual:
Thank you for the kind words! I'm very happy to see the team was able to take such great care of you.

Regards,

Kevin Pang- General Sales Manager- kevinpang@toyotasunnyvale.com
abr 10, 2019
Tried getting my best price, actual human texted me. Ended up purchasing closer to home tho
Respuesta del concesionario actual:
Hello Omar, I appreciate you reaching out to us and although it's unfortunate we weren't able to make a deal this time around, I hope that we can work with you in the future.

Regards, Kevin Pang- General Sales Manager- kevinpang@toyotasunnyvale.com
mar 28, 2019
excellent service and sales help
Respuesta del concesionario actual:
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Regards, Kevin Pang- General Sales Manager- kevinpang@toyotasunnyvale.com
mar 27, 2019
Dealer is very nice
Respuesta del concesionario actual:
We are so happy that everything went well for you, Kunjin! Regards, Kevin Pang- General Sales Manager- kevinpang@toyotasunnyvale.com
mar 16, 2019
Helpful friendly staff!
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you so much for the wonderful compliment, George.

Kind regards,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
mar 6, 2019
GuruBNGHG
The condition of the used car I bought from Toyota Sunnyvale was misrepresented. My mechanic found a potentially dangerous broken part, among other issues, and the “19 point inspection and service” promised/promoted, had not been done. Had I not taken the car to be inspected the potential for a breakdown, or worse, accident, was eminent. While Toyota Sunnyvale was quick to reimburse me the money I spent on repairs, I received no apology, and the time (2 days & rental car expenses) and frustration this caused me was totally unnecessary. Unfortunately expecting honesty in today’s climate seems foolish, but, full disclosure and honesty are what I hoped for... that’s not what I got from Toyota Sunnyvale. I gave them 3 stars because they reimbursed me immediately without question (should have paid for the rental), the actual purchase process went very smoothly, and the staff were friendly and polite.
3 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon.

Sincerely,
Jonathan Latchford | jonathanlatchford@toyotasunnyvale.com
feb 15, 2019
Truck did not have the options I was looking for very helpful
Respuesta del concesionario actual:
We appreciate you reaching out to us with your review, Robert, and I hope that we have the chance to work with you in the future!

Best,
Kevin Pang- General Sales Manager- kevinpang@toyotasunnyvale.com
feb 14, 2019
GuruCX5LY
Good experience with the sales and financing team.
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for sharing your feedback. I’m very happy to hear of your positive experience with our sales and financing team.

Kind regards,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
ene 24, 2019
Radiah Thompson
Vehicle no longer available. Salesman responded very promptly!
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Radiah, thank you for leaving us with this review and for your feedback! We work hard to ensure our customers have a wonderful experience. We hope we can work with you in the future!

Best,

Kevin Pang- General Sales Manager- kevinpang@toyotasunnyvale.com
ene 13, 2019
Had financing thru capital one was in and out in 1 hour Thank you Bart and Mo.
Respuesta del concesionario actual:
We’re delighted to hear of your positive experience at our dealership, Peter. It was our pleasure doing business with you.

Best regards,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
dic 2, 2018
Sunnyvale Toyota was extremely helpful in trying to get me into a new Tundra Platinum. I have previously bought two vehicles from this dealership, a new Camry and a new Land Cruiser, although they are located in another city and a good 45 minute drive from where I live. My experiences here have always been positive, no excessive sales pressure, just straightforward answers to my questions and a genuine effort to help me make a good decision on the right vehicle at a fair price. I would recommend Bobby, George and Martin in new car sales at this dealership.
Respuesta del concesionario actual:
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

Bill Benak, billbenak@toyotasunnyvale.com
nov 19, 2018
BWford18
5
Great Customer Service. Would purchase again from them.
oct 30, 2018
Even though the car was out of my price range, the salesman was very nice and professional!
Respuesta del concesionario actual:
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again!

Bill Benak, billbenak@toyotasunnyvale.com

oct 23, 2018
Excellent customer service! Thank you
Respuesta del concesionario actual:
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

Bill Benak, billbenak@toyotasunnyvale.com
oct 21, 2018
Responded quickly but I purchased another car from a friend.
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for the feedback, Rebecca. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns.

Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
sep 30, 2018
GuruWMTX8
Very good
Respuesta del concesionario actual:
We are glad to see that our team satisfied your automotive needs. We appreciate your positive feedback.

Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
ago 7, 2018
John is a great guy to deal with. He is very friendly and honest. My wife did not decide to buy the car but we will come back again.Thanks John.
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

Bill Benak, billbenak@toyotasunnyvale.com
ago 4, 2018
The personnel are very helpful and accommodating especially Mr James Tran. It was a pleasant visit. I bought the C-HR XLE Premium. Mr James Tran is very Helpul wit the transaction.
Respuesta del concesionario actual:
Thanks for the wonderful review, Enrique. Anytime our customers let us know that they had a very pleasant purchasing experience it brings us great joy. Once again, we appreciate your business and we hope you enjoy your C-HR XLE Premium.

Best regards,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
jul 31, 2018
dimdimchychyissyissy12345
Very nice
Respuesta del concesionario actual:
Thank you for writing this fantastic review.  It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us.

Bill Benak, billbenak@toyotasunnyvale.com
jun 20, 2018
Was able to buy this car, it was exactly what I wanted. unfortunately, the salesperson had told me the car would be 'detailed and have a full tank of gas.' The car was 'detailed' after I arrived on Saturday, and took about 30 minutes. 30 minutes to detail a car???? Um... it wasn't even CLEAN, had to wipe down the doors myself. Vacuumed, windows cleaned, that's it. No gas in the tank, it was on fumes and a tail light was out! Shabby.
4 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for sharing your feedback, Lynette. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you.

Regards,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
jun 17, 2018
spockk
Very vague with info...couldn't find car on lot
Respuesta del concesionario actual:
We're very sorry to hear you feel this way and we would like to speak with you further to learn more about your experience. Please email me with a phone number or email address so we can discuss your issues personally.

Regards,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
jun 16, 2018
Ramona Chavez
Great staff, super friendly and worked with me even when I was making it difficult.
Respuesta del concesionario actual:
Thank you for your kind review, Ramona. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. Oh, and don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.”

Warm regards,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
may 10, 2018
Dealer responded promptly. But I am not ready to buy yet.
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for sharing your feedback, Loc. Always feel free to call or stop by if there is anything else we can do to help you. Also, don't forget that every vehicle purchased from Toyota Sunnyvale comes with a complimentary 119-point inspection once per year as part of our "10-Point Value Guarantee."

Best regards,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
mar 25, 2018
Sent me the info I required. Also follow-up call about the car being sold a couple days later.
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for taking the time to provide this feedback, Russ. Always feel free to call or stop by if there is anything else we can do to help you.

Kind regards,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
mar 24, 2018
Salesman called back and said the truck was there. Made the appointment to drive up to test drive. Came up there, the salesman busy with another customer. Waited for him and found out the truck was not there. He said the dealer whole sale the truck, I wasted my time for nothing. Very upset.
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:

Thank you for alerting us of this issue, Minh.  I would like to apologize for your experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement.  I would like to assure you that we never intend to do anything to upset our customers, however, if you are willing to contact us at your convenience, we would be more than happy to further discuss the issue and move forward in a positive direction.

Regards,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
 Más ...
feb 13, 2018
I made an appointment to see the vehicle a week prior. I called and checked up on it the day before the appointment to make sure there was still a set appointment to view it, they said to come in that they have it ready. The morning of the appointment I called and left a message twice with my name and number to verify the appointment, no answer. Silly me I drove about 2 hours to come check out the car for the girl that made the appointment to tell me "oh I saw the car this morning, it shows on the computer that it was sent out for a saftey inspection today." Overall a terrible experience, I would never recommend.
7 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for sharing your experience with us, Dean. We strive to ensure an excellent experience and we want to learn more about what took place. Please let me know if you want to discuss this personally.

Regards,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
ene 25, 2018
CameronR19
Great response time and excellent customer service
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for this great review! Please let us know if there's anything else we can do for you.
Regards,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
ene 12, 2018
Guru5Y8LY
Awesome thanks
0 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thanks for the positive review. It was our pleasure doing business with you. Don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.”

Kind regards,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
Leer 102 evaluaciones anteriores
dic 7, 2017
GuruZ9XB8
Great customer service. Ask for John. Bought the car!
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if you need anything or have any questions about your car. Oh, and don’t forget to take advantage of our complimentary, 119-point inspection we offer as part of our “10-Point Value Guarantee.”

Best, Diana Kennedy | dianakennedy@toyotasunnyvale.com
dic 6, 2017
great lots of info liked salesman
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
We appreciate the kind words, John. Please reach out to us if you have any questions or concerns. Don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.”

Best regards,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
dic 3, 2017
Excellent service from Jordan at Toyota Sunnyvale. We bought this truck that night!
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Hi Sui, and thank you for this great review. I will certainly pass on your feedback to Jordan as he will be happy to hear it. We hope you are enjoying your Truck, and please don't forget to take advantage of the complimentary 119-point inspection we offer to all of our customers once a year as part of our "10-Point Value Guarantee."

Best regards,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
nov 28, 2017
Very good service
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Miguel, Thank you so much for taking the time to share your kind words about your experience at Toyota Sunnyvale. If you have any automotive needs in the future, please let us know. Please take advantage of our complimentary scheduled shuttle service – another fantastic benefit of our “10-Point Value Guarantee.”

Best regards,
James Austin | jamesaustin@toyotasunnyvale.com
nov 21, 2017
Went back an forth from text to email. Didnt answer calls. Finally when all said an done I emailed an asked when would be a good time to see car. No reply after that. No reply to tell me car was just sold. Very terrible customer service. Would not recommend.
3 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for reaching out to us, your concerns are taken very seriously. We know our customers’ time is valuable and we’ll take this as an area where we can improve moving forward.
nov 19, 2017
Super good
0 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thanks for the great review. Please come visit us if you need anything else, be it service or sales. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.”

Warm regards,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
oct 27, 2017
Meet Bhagde
I kept getting canned emails from Socrates, but no response to my specific questions.
3 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
We appreciate you taking the time to leave us this review. I am disappointed in your low rating of our dealership and I would appreciate the opportunity to address your concerns. Please contact me at your earliest convenience so that I can further understand the situation and we can move forward in a more positive direction.

Sincerely,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager

oct 20, 2017
Very good service
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for this excellent review, Dean. We're glad that we could provide you with a positive experience. If you need anything else for your vehicle, please let us know. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee”.

Sincerely,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
oct 15, 2017
mtmason
Had to go back three times to ultimately close the deal. Each time I was there there was nobody from the 'finance department' to process the paper work. After waiting 45 mins the first time I left and returned the next morning at 9am to be told that it would be after 10-30 before someone from finance could process me. On the third attempt on a Saturday morning I was finally processed after a 30 min+ wait. Not very respectful of my time at all.
6 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
We are truly sorry to hear of your recent experience. We can assure you this is an isolated incident and not how we intend to conduct business. We appreciate that you took the time to bring this to our attention, and we truly hope to work with you to find a resolution. If you would be open to contacting me at your earliest convenience, I would appreciate the opportunity to further discuss your situation.

Sincerely,
Diana Kennedy | dianakennedy@toyotasunnyvale.com
oct 6, 2017
Dealer called,confirmed the car was there and said they would have it pulled up. We headed that way, 30 minutes into the drive they called and said the car was sent to a whole sale auction. Very disappointing
9 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Karyn, I am sorry to hear about your experience with our dealership. I can assure you that it was not our intention to disappoint or frustrate you. I would appreciate the opportunity to speak with you regarding this matter so I can better understand the issue at hand and we can work toward a resolution. Please contact me at your earliest convenience.

Sincerely,
Diana Kennedy | dianakennedy@toyotasunnyvale.com


oct 5, 2017
Basically a waste of time. Cheesy used car dealer tricks and excuses. The guy actually tried to get me to believe that a check engine light could be caused by getting the car washed. Unbelievable. Hopefully I lost my afternoon so you don't have to. Take your business elsewhere.
12 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Benjamin, We are very sorry to hear about your experience. Please know it is never our goal to mislead our customers. If there is anything else that we can do to help address the situation and demonstrate the value we place upon providing exceptional customer service, please do not hesitate to contact me directly.

Sincerely,
James Austin | jamesaustin@toyotasunnyvale.com
sep 30, 2017
I had an appointment to see this car. We drove over an hour and a half on a Friday night to get there at 7:30. When we arrived, the salesperson was searching the lot and couldn't find the car. It turned out an employee had driven another customer home in the car I drove out there to go see. The salesman Raj said, well they're not coming back tonight. He did absolutely nothing to make it right, no apologies, Nothing! At that point, my temper had flared, I had made arrangements for my kids to be babysat, I work for Social Services and had a long week, and I was ready to buy that car. Needless to say, we left, and I got an even better deal the next day at another dealership, and a better car. Because I already had my financial ducks in a row, once I selected the car at the other dealership, I was in and out in 1 1/2 hours. Don't judge a book by its cover, I had money, and I was ready to buy! I've told all of my family and friends to stay away from Sunnyvale Toyota! That was just bad customer service. They had the audacity to text me the following Monday asking if I'm still interested in a car and that they promised the car would be there and the trip not wasted. They were a day late and a dollar short! Shame on them for not making it right that night!
18 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for taking the time to share your feedback regarding your recent experience, Gizelle. We want each customer to be completely satisfied upon visiting us, and the impression you received is unacceptable. If you would like to discuss your experience with us further, please contact me directly. I look forward to hearing from you and regaining your trust in our business.
  
Sincerely,
Diana Kennedy | dianakennedy@toyotasunnyvale.com
sep 21, 2017
Eblondie1903
They were awesome. I didnt end up getting the car i went for but found a different car to buy
0 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
We love hearing from our customers so thank you for taking the time write this glowing feedback. It's wonderful to hear that our team was able to provide you with an awesome experience. Thank you and if you have any questions about your vehicle, please feel free to contact us. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee”.

Sincerely,
Diana Kennedy | dianakennedy@toyotasunnyvale.com
sep 16, 2017
Where do I start? First, the color that I wanted wasn't available even though it was in the listing. At first they were nice and would smile a lot but boy what a hassle to purchase it. They wanted me to buy the GAP insurance and I told them I didn't want that insurance, as splendid as it sounded I didn't want it. They made us wait 3 hours until we could close a deal. And then they kept bringing in another and another person. It was the insurance guy who actually helped us and he was the one who closed the deal not the people in finance. It's just not worth the hassle. If I hadn't asked for my day and if it wasn't 100 miles away from home, I would have just shopped anywhere else. Really bad experience. Would not recommend to anyone I like, would however, someone who I don't like.
12 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Carisim, Our goal is to make every experience worthy of 5-stars and I'm disappointed your visit did not meet those expectations. I would appreciate the opportunity to speak with you to learn about what happened during your visit. Would you mind emailing me at
dianakennedy@toyotasunnyvale.com with your preferred contact information?

Sincerely,
Diana Kennedy | dianakennedy@toyotasunnyvale.com
sep 14, 2017
Fast response, excellent service!!!
0 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thanks for the kind words, Hayssam. It’s reassuring to know our team was able to provide you with the customer service we know you deserve. We appreciate your business and look forward to servicing your future automotive needs. Be sure to take advantage of the yearly complimentary 119-point inspection that we offer to all our customers as part of our “10-Point Value Guarantee”.

Regards,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
sep 12, 2017
Great experience!
0 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Morgan, It was great working with you and we love knowing that you had a great experience. Please don't hesitate to contact us if there's anything else you need for your vehicle, and don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee”.

Regards,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
sep 3, 2017
americanlimousine888
I'm highly recommend to everyone to Toyota Sunnyvale. Excellent customer services and fast processed. Specially (Rey Castillo) He is awesome. Please looking for him you did not disappoint. Thank you so much Sir (Rey Castillo)
3 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for writing about your visit with us. I am happy to hear that Rey was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any automotive inquiries or concerns.  Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee”.

Sincerely,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
ago 29, 2017
I was able to make an appointment. I drove 2 hours to test drive a car. One of the dealers walked me out to see it, nice. Then he told me they had no keys to the car, What! Not good business.
9 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
We do apologize for the unpleasant experience during your last visit and that the situation was magnified due to the long distance you traveled. I can assure you that it was not our intention to disappoint or frustrate you. I would appreciate the opportunity to speak with you regarding this matter so I can better understand the issue at hand and we can work toward a resolution. Please contact me at your earliest convenience.

Sincerely,
Diana Kennedy | dianakennedy@toyotasunnyvale.com
ago 23, 2017
Responded back with a great price for the the car I wanted.
2 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Debbie, It is great to know we were able to respond to your inquiry in a timely manner. We look forward to seeing you and assisting you with your vehicle needs. Don’t forget about the complimentary 119-point inspection we offer once a year to all our customers as part of our “10-Point Value Guarantee”.

Sincerely,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
ago 19, 2017
I drove to the lot and car was not there. It was not supposed to come in for a month or so. This was not disclosed on the internet/car gurus. Waste of my time
10 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:

Mo, I'm sorry to hear about your experience. Our customers’ time is valuable to us, and I am disappointed to hear your recent visit wasn't as timely as you would have hoped. Please contact me at your earliest convenience so we can discuss this further.

Sincerely,
Diana Kennedy | dianakennedy@toyotasunnyvale.com
jul 30, 2017
They were great and very helpful
2 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for this amazing review, Joe. We really appreciate your business. Be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our “10-Point Value Guarantee.”

Best regards,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
jul 25, 2017
John Ewell was very responsive with calls, texts, emails. True professional!
2 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for taking the time out of your day to share your experience, Scott. We believe in professional customer service and I'm glad that John made such a great impression on you. If you need anything else for your vehicle, please let us know. Also, be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our “10-Point Value Guarantee”.

Regards,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
jul 18, 2017
Communicated well
0 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for your feedback, Don. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Don’t forget to take advantage of our complimentary scheduled shuttle service that we provide as part of our “10-Point Value Guarantee.”

Kind regards,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager

jul 16, 2017
Quick response
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for this amazing review, Kevin. We really appreciate your business. Don’t forget to take advantage of our complimentary scheduled shuttle service that we provide as part of our “10-Point Value Guarantee.”


Sincerely,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
jul 6, 2017
Excellent experience, John give us full clear information according to what we needed. The place is great. We bought the car
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for taking the time to submit this awesome feedback, Luis. Hearing that you received excellent experience from John is always encouraging and reassures us of our commitment to our customers. We hope that you will enjoy your new purchase and we look forward to hopefully doing business with you again in the future. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that came with your vehicle as part of our “10-Point Value Guarantee.”

Sincerely,
Diana Kennedy | dianakennedy@toyotasunnyvale.com
jul 2, 2017
Guru9ZSZZ
They answered my questions and were not annoying
0 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for this excellent review! Please come back and see us if we can assist you with anything else. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that came with your vehicle as part of our “10-Point Value Guarantee.”

Sincerely,
Diana Kennedy | dianakennedy@toyotasunnyvale.com
jul 1, 2017
Great staff. Professional and courteous. Needed to drive away with only one key to our 2016 Toyota. :( Which resulted in driving back to dealership for another key after we had moved 3 hours away. Not cool.
2 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for sharing your experience with us, Lauren. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.

Sincerely,
Diana Kennedy | dianakennedy@toyotasunnyvale.com
jun 20, 2017
earthwern
Smooth professional transaction.
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
We appreciate you for letting others know about your experience at Toyota Sunnyvale. If you ever need anything in the future, please don't hesitate to let us know. Also, don’t forget that we offer a complimentary, scheduled shuttle service to all of our service customers as part of our “10-Point Value Guarantee.”

Sincerely,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
jun 19, 2017
excellent! and friendly response t
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for this great review! I'm glad to hear that our team provided you with excellent service.  Also, don’t forget that we offer a complimentary, scheduled shuttle service to all of our service customers as part of our “10-Point Value Guarantee.”

Sincerely,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
jun 18, 2017
6UCB046
It has been good, I feel that the dealer Rey is listening to me and doing his best to accommodate my desires.
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for this great review. We're excited to hear that Rey took care of you. He is a great asset and we appreciate all he does. Don’t forget that we provide a complimentary, scheduled shuttle service as part of our “10-Point Value Guarantee” if you ever bring in your vehicle for servicing.

Sincerely,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
jun 15, 2017
The people there are very courteous and want to help you.
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Ralph, Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Also, don’t forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee."

Sincerely,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
may 14, 2017
Ryan was very helpful.
0 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for your outstanding review, Yves. I'm very happy to hear that Ryan was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you. Please let us know if there's anything else we can do for you. Also, don’t forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee."

Sincerely,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
may 14, 2017
Dealer replied by email quickly and was very patient and helpful during my purchase.
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for your business and this review, Dennis. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.”

Sincerely,
Diana Kennedy | dianakennedy@toyotasunnyvale.com
may 13, 2017
cccrisss
Dealt with me instantly in email and service was outstanding,purchased my 10 subaru wrx and love it thanx to sunnyvale and the team members
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for your review and for choosing our dealership. I'm happy that you enjoyed your purchase experience and I'm looking forward to having you again in the future. Until then, don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee.”

Sincerely,
Diana Kennedy | dianakennedy@toyotasunnyvale.com
may 8, 2017
Good dealer, very prompt response. Shipping was only reason I didn't buy.
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Yusef, Thank you for the nice feedback. Please let us know if we can help you with anything else automotive-related. Don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.”

Sincerely,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
abr 4, 2017
Rapid contact. Priced as advertised. Easy to do business. Bought the car!
2 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thanks for this great feedback, John! We're glad to hear that our team provided you with quick and professional service. If you have any questions please feel free to reach out to us at any time. Also, don’t forget that we provide a complimentary, scheduled shuttle whenever you bring in your car for servicing as part of our “10-Point Value Guarantee.”
Sincerely,
Diana Kennedy | dianakennedy@toyotasunnyvale.com
mar 28, 2017
The person who first contacted me did not understand what I was trying to say and hung up on me without saying goodbye. Also, the person I did get in contact with(who was very helpful and professional) informed me that that particular car was already gone and likely had not been updated in the system
4 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for taking the time to share your feedback with us, Suzanne. I am disappointed to hear about the frustrations you experienced when trying to get in contact with our team. If you would like to discuss your experience further please feel free to reach out to me directly.
Sincerely,
Diana Kennedy | dianakennedy@toyotasunnyvale.com
mar 1, 2017
Professional,knowledgeable and helpful
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
We're glad to hear that our team provided you with professional and knowledgeable service, Will! Please feel free to reach out to us at any time if we can help you with anything else. Also, don’t forget that we provide a complimentary, scheduled shuttle whenever you bring in your car for servicing as part of our “10-Point Value Guarantee.”

Sincerely,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
feb 28, 2017
The dealership contacted me
0 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
We're glad to hear that our team reached out to you in a timely manner Dale! Please let us know if there's anything else we can do to help you.  Also, don’t forget that we provide a complimentary, scheduled shuttle whenever you bring in your car for servicing as part of our “10-Point Value Guarantee.”

Sincerely,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
feb 20, 2017
John was very nice
0 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thanks for this awesome review! Please let us know if there's anything else we can do for you.  Also, don’t forget that we provide a complimentary, scheduled shuttle whenever you bring in your car for servicing as part of our “10-Point Value Guarantee.”

Sincerely,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
feb 5, 2017
Nica_12
Good
0 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
We appreciate your review, Nica. Thank you for choosing Toyota Sunnyvale for your vehicle needs. Also, don’t forget that we provide a complimentary, scheduled shuttle whenever you bring in your car for servicing as part of our “10-Point Value Guarantee.”

Sincerely,
Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
dic 5, 2016
mrsvanjr
Excellent customer service! Very fast response to my inquiry, we were able to see the car right away. James W was very helpful and made us feel welcome during our first visit. Even though that car was not exactly what we wanted, he spent time to understand our needs and followed up with me later with other options that matched what we wanted. We were connected with the wonderful JuneMarie who was also great to work with and helped us get exactly what we wanted! The experience was very good. They even have a kids play area and super comfortable waiting area. I highly recommend this dealership!
2 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that James and JuneMarie were able to meet your needs. At Toyota Sunnyvale, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.”

Sincerely,
Diana Kennedy | dianakennedy@toyotasunnyvale.com
nov 19, 2016
Lizdmca
Really understanding, and had a lot of extras to offer with purchase
0 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them. We understand that buying a car is an important decision and we are honored that you chose Toyota Sunnyvale. Please feel free to contact us if you have any questions on your new purchase. Also, don’t forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our “10-Point Value Guarantee.”

Sincerely,
Diana Kennedy | dianakennedy@toyotasunnyvale.com
nov 11, 2016
very friendly.. and quickly responce to my questions
0 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thanks for your perfect review, Mariane. We're glad to hear that our team was friendly and quick. We strive to provide excellent customer service, and we're glad that this was the case for you. Please let us know if there's anything else we can do for you. Also, don’t forget that we provide a complimentary, scheduled shuttle whenever you bring in your car for servicing as part of our “10-Point Value Guarantee.”

Sincerely,
Diana Kennedy- GSM- dianakennedy@toyotasunnyvale.com;  408-245-6640
nov 5, 2016
They were great! Super friendly, no b/s very honest and fair when it came to pricing. All of the dealers in my area priced their cars way over MSRP, so I drove 2 hours away to Sunnyvale and got a great deal, I would definitely come back here for future business.
0 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Melissa, Thank you for the wonderful review and for traveling to Toyota Sunnyvale from quite a distance to do your business. We will continue to offer the best car buying experience to each and every customer we come in contact with. Thank you again for your kind words and business. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that came with your vehicle as part of our “10-Point Value Guarantee.”

Sincerely,
Diana Kennedy- GSM- dianakennedy@toyotasunnyvale.com;  408-245-6640
nov 3, 2016
soquel_d
5
Although we did not purchase the vehicle from Toyota of Sunnyvale, it was not from lack of enthusiasm on their part. I contacted Toyota of Sunnyvale through the CarGurus web site. I received a response from James Woolston in short amount of time. James was courteous, friendly and willing to help. Toyota of Sunnyvale is over 30 miles from where we live. We purchased a vehicle from a private party that was located nearby which is the only reason we did not follow-through with Toyota of Sunnyvale.
0 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for your review. We're glad to have James on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.”

Sincerely,
Diana Kennedy- GSM- dianakennedy@toyotasunnyvale.com;  408-245-6640
oct 31, 2016
thienooi
5
Dealer responded professionally and provided all requested information. I did not subsequently purchase from the dealer. Dealer did not ask 'when I was going to come in'.
0 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for the excellent review. It is great to know that our team was able to provide you with professional and knowledgeable service. If you have any automotive needs in the future, please let us know. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.”

Sincerely,
Diana Kennedy- GSM- dianakennedy@toyotasunnyvale.com;  408-245-6640
oct 24, 2016
would not provide info on price
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
We are very sorry to hear about your recent experience with us, Junous. Customer care is our number one concern, and we would never want a guest to feel as if we did not provide them with enough options and information. We would like to discuss this matter further with you, please contact me at your earliest convenience.


Sincerely,
Diana Kennedy- GSM- dianakennedy@toyotasunnyvale.com;  408-245-6640
oct 5, 2016
After driving an hour to the dealership the salesperson called my cell to tell me she was off work knowing I was on my way there. When I finally did get someone to show me the car,the check Engine light was on and there is damage of paint chipped away,scuffs on the rims and holes in the roof. After all that to be told by management we can't sell you this car because the check engine light is on. This was last weekend and yet it is for sale on cargurus.com!!! Buyer beware
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for alerting us of this issue, Katrina. Our top priority is delivering 100% customer satisfaction and we are very sorry to hear about your experience. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business.


Sincerely,
Diana Kennedy- GSM- dianakennedy@toyotasunnyvale.com;  408-245-6640
sep 27, 2016
Responded to my email. The car had been sold
0 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for writing this review, Linda. Let us know if we can help with anything else. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.”


Sincerely,
Diana Kennedy- GSM- dianakennedy@toyotasunnyvale.com;  408-245-6640
ago 29, 2016
Slow and unresponsive. Eric never called back. I bought elsewhere
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for your feedback, John. Our customers are our top priority and it’s discouraging to hear about your recent experience. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We look forward to hearing from you.
Sincerely,
Diana Kennedy- GSM- dianakennedy@toyotasunnyvale.com;  408-245-6640
ago 11, 2016
Lorenzo showed us all his inventory from what we were looking for. Great sales person.
0 persona/s le/s resultó útil este Evaluación.
ago 9, 2016
Said is very helpful. Found the truck I was interested. Financing was quick and no problem. Very positive experience. I will recommend this place.
0 persona/s le/s resultó útil este Evaluación.
ago 1, 2016
Good
0 persona/s le/s resultó útil este Evaluación.
jul 14, 2016
Jps922
Excellent experience, very honest sales staff worked very hard to find the right car. I worked with Flora- she was excellent and I would highly recommend her. She spent several hours with me to find the exact car for me including searching other dealers inventory and cars in transit,
0 persona/s le/s resultó útil este Evaluación.
jul 14, 2016
They respond quick
0 persona/s le/s resultó útil este Evaluación.
jul 11, 2016
Dealer had great communication
0 persona/s le/s resultó útil este Evaluación.
may 25, 2016
This was a great experience. Just the specs I wanted and a good price and great trade-in. Flora my salesperson was responsive and helpful, as were Daniel in finance. Jorge answered a lot of questions on the day we picked up- great team, they worked together well. I recommend them!
0 persona/s le/s resultó útil este Evaluación.
may 6, 2016
Called and said they would keep us posted if a vehicle meeting our needs comes in.
0 persona/s le/s resultó útil este Evaluación.
may 3, 2016
Car was sold after being told it was in the shop. I am very unhappy with the lack of customer service from Jordan.
1 persona/s le/s resultó útil este Evaluación.
abr 12, 2016
Called back next day good service
0 persona/s le/s resultó útil este Evaluación.
abr 11, 2016
Followed up via email.
0 persona/s le/s resultó útil este Evaluación.
mar 6, 2016
Great response and very helpful
feb 13, 2016
Fevzi Karavelioglu
Went to this dealer to buy a Prius V. But the sales person had no clue about the product he was selling. I could not get straight answer to my questions.
0 persona/s le/s resultó útil este Evaluación.
feb 9, 2016
Dealer responded, I found a car already
0 persona/s le/s resultó útil este Evaluación.
ene 21, 2016
jazib
Though I may not be purchasing from them I feel Ryan has been very helpful.
0 persona/s le/s resultó útil este Evaluación.
ene 4, 2016
Service was impeccable. The vehicle was in great condition and our trade-in negotiation was swift and fair. Very happy with the people, Diana Muñoz and Jordan Soltabani, for their kindness and overall great experience.
0 persona/s le/s resultó útil este Evaluación.
dic 29, 2015
The great seller
0 persona/s le/s resultó útil este Evaluación.
dic 17, 2015
Dan is very professional, helpful and knows his products.Persuasive not pushy. A pleasure to deal with.
dic 14, 2015
very basic responded and not more than normal.
1 persona/s le/s resultó útil este Evaluación.
nov 30, 2015
Nice people
0 persona/s le/s resultó útil este Evaluación.
jul 21, 2015
Wouldn't deal or lower asking price.
jun 16, 2015
Reid's Grimaldo ist the bomb
abr 22, 2015
we feel like we got a great deal on our low mileage sienna xle.very little time spent on trade value. saleslady was very nice,no pressure.we recommend sunnyvale toyota.
Respuesta del concesionario actual:
Thank you so much for taking the time to write this review, Robert. It helps us to know that we are meeting the needs of our customers. We are glad that our staff was able to provide you a positive experience. Feel free to contact us if you have any questions about your vehicle. Also, do not forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our 10-Point Value Guarantee.

Sincerely,
Bill Benak - General Sales Manager
billbenak@toyotasunnyvale.com | 888-402-3667
abr 9, 2015
Good man ,he tried to help me and I thank him for that.
Respuesta del concesionario actual:
Thank you for sharing your feedback, Valerie. It is wonderful to hear that our staff was helpful during your visit. Please feel free to call or stop by if there is anything else we can do to help you with regards to your vehicle. Do not forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our 10-Point Value Guarantee.

Sincerely,
Bill Benak - General Sales Manager
billbenak@toyotasunnyvale.com | 888-402-3667
mar 22, 2015
Great service
mar 10, 2015
Good. It took a little longer than I thought a cash sale should take but everyone was very nice
Respuesta del concesionario actual:
Ranae, thank you for taking time out to share your experience. I am pleased to read that your overall experience at Toyota Sunnyvale was a positive one. If you'd like to further discuss your visit in greater detail, then don't hesitate to contact us. Also, do not forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our 10-Point Value Guarantee. Sincerely, Ross Ludwig- Used Vehicle General Sales Manager, rossludwig@toyotasunnyvale.com
feb 6, 2015
They were very quick to respond. The sales rep was nice and knowledgeable. And most remarkable; friendly.
Respuesta del concesionario actual:
Anna, thank you for sharing your feedback regarding your recent sales visit. At Toyota Sunnyvale, we willing go the extra mile to ensure full customer satisfaction. We're grateful to have achieved this with you. Also, do not forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our 10-Point Value Guarantee. Sincerely,
Bill Benak - General Sales Manager
billbenak@toyotasunnyvale.com | 888-402-3667
ene 25, 2015
Fast response
Respuesta del concesionario actual:
Camille, we appreciate your positive review and star-rating. Our staff at Toyota Sunnyvale looks forward to serving you in your next visit. Until then, do not forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our 10-Point Value Guarantee.

Sincerely,
Bill Benak - General Sales Manager
billbenak@toyotasunnyvale.com | 888-402-3667
ene 23, 2015
Didnt like how the sales representative was talking to me didnt make me want to buy a car from them.
dic 17, 2014
They are really serious with their slogan. I got a used Toyota Sienna, and it is really a good deal. I'm very satisfied with the car I got, it fits what I was looking for mileage and the price.
nov 26, 2014
nov 6, 2014
Ave_Maria
dealer was very promptly sending an email
sep 15, 2014
I did ask , "price negotiable"? the internet manager answer was NO next day I checked out my favorite car was $500.00 cheeper than yesterday... when I asked why, he try to push me into an other car.......this guy rip off.................................
sep 9, 2014
G odd customer service .
sep 4, 2014
Good experience
ago 12, 2014
jamesDeRoche
Al Mokhtari was very helpful.
jun 19, 2014
Zenia is very friendly
mar 1, 2014
csinsay
Purchased vehicle with this dealer. Responded to me quickly. Competitive pricing. Good customer service. Working with me to resolve any issues. Overall great experience.
dic 9, 2013
Dealership worked with me to get the best trade in value on our old car as well as terrific financing on our new car loan!
oct 9, 2013
All staff were very helfull in helping me and my family find our right car and to the salesman that help me ( NESTOR CID) excellent performance in sales.. Costumer satisfaction scale from 1-10 would be 12. Thank you sunnyvale toyota for making it happen.
jul 20, 2013
The dealer had a good deal posted on a Toyota highlander. Then when I got the car fax, the mileage did not match (off by 30%), and the way the numbers were written it was not just a transposition. When I asked them what was going on, via email I got no further responses. I think Car Gurus should audit these guys to see if it is a standard practice so their cars hit the top of the list. It is not the first time I have had this type of experience with them.
mar 21, 2013
Good help...
ene 3, 2013
Responded but not our best bidder.
oct 20, 2012
Slimy, Scheisty, bait and switch
ago 13, 2012
friendly and respectful.
jul 10, 2012
Responsive.
abr 9, 2012
Car needed a couple 1000 dollars worth of work. after the car was checked out by a mechanic the dealer said we only fix things on expensive cars and we only do a minimum inspection even know they ever ties
mar 8, 2012
mobtanker13
Becareful of these characters. They sold me a BMW Z4 that they knew had been in a wreck but didnt show on the CARFAX. There was lots of front end damage that was found. I took the car back and was refunded my money
ene 21, 2012
Good follow up!
may 11, 2011
Car was overpriced to start with according to CarGuru and the dealer was not willing to negotiate much at all on the price so I did not purchase a car from them.
mar 7, 2011
We loved it here. This is where we bought our car, the one we saw on CarGurus. They are low pressure. They went out of their way to be friendly and helpful. I am going back this week to look for a car for my son.

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