Rod Hatfield Chrysler Dodge Jeep Ram

They wouldn't finance a car for me, even though I had 4,000 dollars for a down payment. I understand that they can get a 19 year old, with rich parents to cosign for them to buy the car, but I have a credit score of 751. Sometimes in this life, people just need others to trust in them, and they'll show out for you. Other times, you'll most certainly be let down. In this situation, I have worked extremely hard to increase my credit score, after being screwed on my last car- deal gone wrong, just to be turned down anyway. At least the salesman was polite when tearing me down some more.

They worked hard to get me approved on this truck. I will tell everyone to go see them for there next vehicle purchase.

Jordan was very rude and frustrated with me because I didn't understand their pricing. After several calls and blatant rude behavior, I realized he never stated a price. He kept referring to "the online price" which I thought was the price shown by CarGurus. He was actually referring to the price shown PLUS $1,000 if you don't finance and PLUS $1,000 if you don't have a trade in. This made me look closer at other vehicles and dealers methods of pricing. I noted a few other dealerships have additional fees related to financing, but none as high as RHCDJ and none had additional pricing due to no trade in. I've also found other dealerships to be straight forward about pricing when I called and also didn't feel the need to be rude about it.

Jacob was great to deal with

I will tell my friends about this place

Acted like a con artist. They want to increase the price if your not trading a vehicle in or making a cash purchase.

They were helpful truck sold before I could get there

Very fast service.

Dealer reached out initially, but no follow-up

Dealer responded quickly

The dealer upped the price of the vehicle by 2000 dollars by pointing out in the fine print of the add that they charge 1000 dollars for financing and 1000 dollars for a trade in neither of which I intended to exercise as an option. I would never do business with these people as they are guilty of bait and switch practices that should never be part of an internet presentation of goods for sale.

Very helpful

I ended up buying this car from them. EVERYONE was exceptionally nice and willing to work with me on everything. I didn’t want to drive all the way out if I couldn’t get the car, so they worked with me over the phone to work out all the details! Great experience!

They had friendly sales personnel who are willing to help answer any question.

Friendly. Contacted me the same day. Very helpful.

They will sign you up for smartpaymentplan, and tell you that you will save money by paying every two weeks and so on, but lead you to think you are doing this through the financial company. Put what happens is this is a third party company that has nothing to do with Chrysler capital or other banks, it only takes the money from your account and they mail a check for you at a very large fee. Now, they do not explain any of this to you at dealership, it way for them to make more money. For example, for me the extra fee was going to be almost $47.00 per month, and they charge a $399.00 fee also to make your payments for you. In the long run I would have been out $1,666.80 for this fee in 3 years, I can only image for people that financial for 5 or more years, now understand this has nothing to do with you interested rate for your loan that is fee for this third party company only. When you financial a person is more then able to make payments for themselves.

I was a little reluctant to deal here because of some of the reviews. But, my experience here was very good. Everyone was very friendly especially salesman named Barry and my salesman Casey was beyond friendly. I was happy with the way I was treated and the deal I got.

They didn't called back I had to call them back plus the vehicle was sold anyway

emailed me quick

Will not return to this dealership. The salesman told me the advertised price I saw on line included $1,000 credit for a trade-in & a $1,000 credit for financing and since I was going to pay cash I couldn’t get the car for the online price. I had to pay $2,000 extra because I had cash. Ridiculous. Did not buy a car from them and I won’t.

Dealer responded in a timely manner

Wouldn’t answer my question by email. Wanted to call me. I ask them to answer my question. If interested I’ll call. They did not reply. Poor customer service!!!

Called back when he said he would and was very polite.

We drove over an hour to go to the lot to look at a vehicle listed on CarGurus and their website. I called and confirmed that car and price earlier that day as well as the day before and made sure the price was correct online. Once we got there and looked at the car they gave a contract with a monthly payment that did not list a total cost and when we asked the total price we found out that the price on the contract was $4,000 higher than what I had confirmed earlier. They reported that there were website errors and that it was not their fault and would not honor the price that was on their website or even meet in the middle. I would not recommend this dealership to anyone.

Was told to call on monday the get financing department started on the charger they had. Called on monday was told car sold on Saturday. Had someone call on Tuesday they was told was still available. Call back and was gave a let me check into it anwser ill call you back. Never heard from them again. Al was the used cars supervisor i dealt with.

Called asking them if I could come and look at a car. A salesman answered the phone and said he would be there when we got there. When we pulled up, there was no one there and the salesman never called back. Will never recommend this dealership to anyone and will tell everyone the terrible service we received there.

I contacted dealership 3 times prior to someone informing me of the listed price of the vehicle.

They were more than exceptional with customer care. If I could buy a car every year with a dealer it would be them (Lee and the Buckeye). :).

Dealership e-mailed me out the door price with 0% financing I bought the vechicle.

Car had somehow disappeared overnight or early morning, looked at another car but would not work with us on cash price. Left without purchase. Would not recommend.

Didn't have what we wanted.

They advertise low rates for their cars then charge $530 documentation fee!! What a rip off, I am glad the dealers in my area are not that deceptive.

These people are super! They actually listen to what you want, and do their best to complyat a very affordable price! I could not be happier at how well I was treated!

Dealer responded via e-mail within 24 hours. Never talked to dealership. I decided to buy closer to home.

Very easy to work with.

they were ok