Rod Hatfield Chrysler Dodge Jeep Ram

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1447 W Lexington Ave
Winchester, KY 40391

Sales: (859) 745-4424

Service: (888) 432-7294

Closed Today (Sun)
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 11, 2017
Dealer responded in a timely manner
1 of 1 people found this review helpful.
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Nov 23, 2017
Wouldn’t answer my question by email. Wanted to call me. I ask them to answer my question. If interested I’ll call. They did not reply. Poor customer service!!!
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Nov 5, 2017
Called back when he said he would and was very polite.
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May 27, 2017
We drove over an hour to go to the lot to look at a vehicle listed on CarGurus and their website. I called and confirmed that car and price earlier that day as well as the day before and made sure the price was correct online. Once we got there and looked at the car they gave a contract with a monthly payment that did not list a total cost and when we asked the total price we found out that the price on the contract was $4,000 higher than what I had confirmed earlier. They reported that there were website errors and that it was not their fault and would not honor the price that was on their website or even meet in the middle. I would not recommend this dealership to anyone.
11 of 11 people found this review helpful.
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May 23, 2017
Was told to call on monday the get financing department started on the charger they had. Called on monday was told car sold on Saturday. Had someone call on Tuesday they was told was still available. Call back and was gave a let me check into it anwser ill call you back. Never heard from them again. Al was the used cars supervisor i dealt with.
7 of 7 people found this review helpful.
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Oct 18, 2016
Called asking them if I could come and look at a car. A salesman answered the phone and said he would be there when we got there. When we pulled up, there was no one there and the salesman never called back. Will never recommend this dealership to anyone and will tell everyone the terrible service we received there.
9 of 9 people found this review helpful.
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Sep 17, 2016
I contacted dealership 3 times prior to someone informing me of the listed price of the vehicle.
6 of 6 people found this review helpful.
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Jun 5, 2016
They were more than exceptional with customer care. If I could buy a car every year with a dealer it would be them (Lee and the Buckeye). :).
1 of 4 people found this review helpful.
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Jun 2, 2016
Dealership e-mailed me out the door price with 0% financing I bought the vechicle.
2 of 4 people found this review helpful.
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Response from current dealership owner:
We enjoyed getting you a great deal...Don't forget to tell all your family and friends to come get a great deal as well...
Read 7 old reviews
Oct 21, 2015
Car had somehow disappeared overnight or early morning, looked at another car but would not work with us on cash price. Left without purchase. Would not recommend.
4 of 4 people found this review helpful.
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Feb 13, 2015
Didn't have what we wanted.
0 of 1 people found this review helpful.
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Sep 17, 2014
They advertise low rates for their cars then charge $530 documentation fee!! What a rip off, I am glad the dealers in my area are not that deceptive.
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Aug 25, 2014
These people are super! They actually listen to what you want, and do their best to complyat a very affordable price! I could not be happier at how well I was treated!
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Jun 22, 2014
Dealer responded via e-mail within 24 hours. Never talked to dealership. I decided to buy closer to home.
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May 20, 2014
Very easy to work with.
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Mar 25, 2013
they were ok
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