Orland Toyota

Friendly

Profisional and helpfull with evey thing and every way.strongly recommend dealing with them

Even though I’m in no hurry to purchase, the dealer did a great job of contacting me and answered all my questions.

I told them that was exactly what I wanted and I have the money in my hand and was going to hop on a plane and come get it and they wouldn’t pick me up at the airport which they said was only 16 miles away. The general manager said get a Uber ! Really? Spend 40,000 dollars on a car and they can’t drive it to the airport to get ya . With service like that I wouldn’t buy an oil change from them !

Horrible experience, these guys add extra charges as accessories, I was ready to purchase the vehicle and they told me that every dealer was doing it, I asked what were those charges and they told me that it was all the fees from what was done to it went they got the car. Customers need to look at the total charges and not the monthly payments as for my opinion they are double dipping, making money on the price of the car and trying to make more on hidden charges. They let me walk away as when all I was asking was the detail on 2k in extra charges as accessories.

quick response

Tim Perros at Orland Toyota was awesome to work with! He sold us our Toyota Highlander and was straight forward throughout the entire process.

The dealer has been prompt in contacting me and really helpful at the dealership. No complaints, great customer service. My only wish was for them to have a little more flexibility on the pricing, but the service was really stellar.

Great service

I had a good experience at this dealership. I worked with Luis Nolasco. I found their prices to be a bit higher than other dealerships I visited and they were not as flexible on pricing as some other dealerships.

Still deciding and great service and communication

Fast response

Was treated poorly. They raise the price on the car, had outrageous title fee, and some fake accessories charge that was ridiculous. They were over charging almost $1488 more for a car.

Did not buy from them as they didn’t end up having the vehicle we were looking for. But they contacted me almost immediately when I asked them about vehicle

Kinda pushy didn’t think I was knowledgeable because of my age (21) overall very nice though and car was okay.

Great job

I worked with Ty Martin and he made it worth the experience. He worked with me. I really appreciated his service.

Good customer service

Great deal, great experience.

Cool

Very professional sales woman providing thorough truck information.

Worked with me on prices and all together bought this amazing car.

Carolyn was great got back to me in a timely fashion and notified me when the vehicle was no longer available. Looking forward to dealing with her again

let me know that vehicle was no longer avaliable,in a timely manner

John answered all our questions. The truck was ready to go when set arrived to pick it up. Orland Toyota's staff is very friendly and professional. Highly recommend!!

Ty was awesome to deal with and the buying process was easy!

Satisfied with the purchase process and the overall transparency of the deal

After a week of dealing with Orland Toyota used cars about a Lexus, they would not meet my reasonable price request one day. That same day the car was listed for what I was asking for and I was never informed. The very next business day I drove to their dealership, which was a 200 mile drive, only to see the car was a piece of junk! There was an upholstery rip, road rash on all 4 tires, paint bubbling on the hood, chips in the paint and an obviously ruined gasket attached to the underside of the hood, and they told me this car was perfect! I have never been more disappointed with a dealer in my life! Totally unprofessional and misrepresents the condition of their vehicles. I recommend never doing business with them, I know I never will!

I had an appointment and drove 100 miles to get there , I ended up waiting 3 hours just to have another customer come in and drive the vehicle that I thought I was trying to buy, I ended up walking out of the place, I don't do business like that

I asked for pictures, dealership agreed to send them once the vehicle was serviced, I call to get pictures again and was told the vehicle was sold.

Sales person was friendly, but not very knowledgeable about the car. The management was very friendly and helpful. Ulimately the management was the reason for my car purchase.

Very bad I went into buy an advertized van and they upped the price 6,000 dollars. The manager said it was a mistake and they had 24 hours to change it.

Pam was helpful. We couldn't make a deal. Car was falsely adverstised as having a moonroof, which it didn't.

Our sales person was Frank he was good,our Camry runs great!

Good

Swift response and aggressive pricing. I am hoping that they will beat others in pricing.

Besides been told something different about the car warranty that wasn't true we ended up getting a great car.

First car we looked at and took for a test drive, then purchased. Highly recommend John Bingham and Orland Toyota.

Salesperson was great. They were honest and friendly. We bought the car we came to look at.

Great

Very well treated

They were quick to respond, I just have off Sundays and their closed.

Fast and helpful

Quick response very nice on the phone. I will purchase this automobile

They follow up quickly and throughly and are very attentive!

They responded promptly but the vehicle had been sold. They were willing to assist with anything else they could do so even though it didn't work out, they were good to deal with.

I inquired about a specific Toyota Rav4 Limited via email. They replied and said that they did in fact still have it. I also called and spoke to an agent who verified the vehicle was still there and told them I would be there the following morning to see it. When I went there I was told the vehicle was sold. I thought they were kidding with me because I had previously called and explained to them I do not get many days off and my time off was precious. I waited outside in the lot for at least 10 minutes while they searched for the car. The salesman finally asked me if I knew the stock number. I did, I pulled it up online off the ad for the car. He told me that yes it had been sold the day before. They then tried to sell me a lower trim level vehicle. I was clear that I have been searching for that specific vehicle and trim level. Could not help but feel like they just wanted to get me in there to try to sell me some sort of vehicle. Hard to shake the underhanded car dealer tactics. Very disappointed.

The online sales person was quick and responsive but when I went to the dealership to look at the vehicle, it had damage and the sales guy wasn't flexible to negotiate. And based upon the follow up emails, it is obvious that their internet sales people don't talk with the sales people

I had a very good experience at this dealership and would return to buy a car from them.

Great communication! Dealer has responded to my inquiry!

Without going into too much detail, we had agreed upon the price for a used Lexus and as we were finalizing the formal paperwork and switching plates the salesman mentioned the engine light was on. I asked what the problem was and he said he didn't know and all the servicemen had gone home for the evening. I told him that was fine and to call me in the morning with either the code that triggered the engine light or tell me what the issue was and that presuming it was nothing major I would drive down the following night and complete the paperwork and give him a check. Hearing nothing, I called my salesman the next morning and followed up with an email shortly thereafter. The salesman left me a message around 2pm saying the vehicle had been sold. No calls, no nothing from the dealership. And they wonder why car salesmen get such a bad reputation. With all the other options available, I would never recommend Orland Toyota. Very unprofessional in my opinion.

Salesman was rude and didn't know the vehicles state when it was brought in. Told him bout the scratches on the inside and outside and he stated that he had not seen them before.... Leads me to believe that they don't check their products before selling them. They also conducted an oil change (so they say) and never reset the oil gauge in the car. Unbelievable

Friendly staff

Brought tundra from dealer, excellent

Al was a good straight forward guy

They responded well.

fantastic communication

very cordial,friendly .took longer than i thought ,but they were busy.overall experience,A

Great price. Friendly dealership.

Would not budge on the price. And after that I kept getting spam automated emails asking how my visit to the dealer was but I had never been to the dealer.

Should not have a vehicle on the internet that is already sold and not show it as sold.

They called to tell me there were no photos bc it was being detailed. I stopped by and it was on the lot. Not a good beginning. Not interested.

Very honest

fair...not overly impressed with entire group..at all... a bunch of sales people milling around..and our sales rep..not very strong skills regarding the car we were looking at... and i personally thought for a 2013 the car was in terrible shape and not taken care of..

The dealer did respond promptly to my online request for information about the used car I was interested in. We did reach a deal, also online, as I live about 100 miles from them. However, I will not purchase a vehicle prior to taking it to my favorite mechanic for a full inspection, regardless of how much I am reassured that the dealer's certified mechanics performed a full inspection. If you have a trusted mechanic that you've used for years, and you want them to inspect a vehicle, Orland requires you to bring them to the vehicle. Unfortunately, my mechanic cannot do this, so I had to drop the deal. It's also unfortunate that some dealerships insist on this rigid policy, because there are a lot of dealerships out there that will even let you have the vehicle up to 24 hours when they know they have a deal in the bag. Orland insists that taking the car off the lot, even for a few hours, takes it off the market for other potential buyers. Well, they lost this sale because the one who really wanted to buy it couldn't get the peace of mind they needed to seal the deal. This crappy policy that Orland adheres to ended up ruining what probably would have been an equitable deal for both parties, and left me with a bad experience instead of a good one. Caveat Emptor.

Needless to say, get everything in writing! Overall, good outcome-- got my car, they did a good job financing with a competitive interest rate.

quick response, too far away

They were friendly, but unfortunately vehicle already sold. They tried finding me similar vehicle, but was not the right color. I would do business with them in the future.

After talking to internet consultant, I was connected to sales manager who told me that the car of my interest is not for me and I should look for another one some place else. I was not sure what to think about his approach but for sure I would never buy from this place!!!!!!!!!!!!!!!!!!!

Easy overall