Antwerpen Nissan

A complete joke of a dealership. They have cars sitting for 190 plus days of not selling & they want to charge over msrp. The car market has changed and this dealership is getting left behind. I would never buy a car from this parking lot dealership

The sales reps contacted me and were professional but the vehicle had already been sold.

Never received an answer to what's your best price on this vehicle but did receive numerous emails. Even after asking again I just kept getting emails like it was the first time they contacted me. I said I was no longer interested an opted-out of future emails twice. Then I was contacted again.

Avoid this dealership! They will ty to rip you off. I contact them about a 2010 Buick LaCrosse CXS FWD they have listed for 9,995 with 83,932. Once reviewing the car information and Carfax, I found out the car has an open recall . A rear toe link fracture may reduce the ability to control the vehicle, increasing the risk of a crash. It''s noted Dealers will replace rear suspension toe links and adjuster fasteners. Currently is has not been done. I asked about the recall issue, and he jumped the price up to 14,995 then actually told me the price was change to fix the issue. You think I am going to pay to repair a open RECALL issue that should be fixed for free. They will up the prices on cars once they notice it's getting a lot of reviews . Just awful

Horrible experience. After being in contact with them all week for a 4 PM appointment on Friday, 8/26, I drove 35 miles to the dealership in Clarksville, MD. When I got there before 4 PM, I was told that they just sold the vehicle . That was terrible customer service. They had no decency to let me know before I drive all the way there that they sold the vehicle. I will never do business with this dealership ever. The way they treated me is wrong. The ownership must know about this because it gave their dealership a bad name. I will not advise anyone that I know to do business with this dealership.

This dealer uses bait and switch tactics. The price of the car ( 2008 mazda 3) is shown on CarGurus as $4,995. I called and since I was going to be driving 2.5 hrs to get there I asked about the price they said, they couldn't tell me I would have to talk to the manager when I get there. So I waited a day and had the wife call them, the price they gave her was $8,000. Really? Then why post it for $4,995 on car the app. Nothing but liars, stay away.

Our experience had been wonderful. Treyton is great. He explained everything very well and helped us make the right choice. He made the whole procedure very easy.

Nice cars

Dealer was very responsive. And very honest.

They responded very quickly. Unfortunately, after giving the vehicle a second look online I found it wasn’t exactly what I was looking for. They were more than helpful. I will definitely continue to monitor their inventory.

The car was advertised for 28,627. But when I got to the dealer and waited for a few hours, the price was almost 35,000 after a 4,000 rebate. They claim the internet price was for college grads.

Car was waiting for me when I got there...and my wife really like the 2020 versa our first brand new car...and Q was very helpful and knowledgeable about the vehicle

Very good

Yes Ms. Caroline was very helpful. She even followed up a day after by tex. Unfortunately due to my crazy work schedule I was unable to meet up with her. I’m hoping by the end of the week the car I’m interested in is still available and we’re able to get this deal done.

The experience was great ! I bought the car !

responded quick

It was great experience. The vehicle was ready when we arrived to test drive it. Mohammed, our sales advisor, was knowledgeable and kind. The financial advisor, Greg, was also great!

The dealership contacted me the next day and was very friendly and accommodating. Our saleswoman was new but found out answers for our questions. I have had several follow up calls with them and all were handled very well! The only disappointment for me was that the listing had a remote start for the car and there was not one. They said they would put one on for me if I paid for it. Overall everything else was satisfactory.

They called me right away When I entered my app online

They are selling a new 2017 for the same price as new 2018. Values for the new 2017 are less than 30k, understand you have to make a profit. Come On Man

Great dealership. Good experience

My experience was awesome they got me approved in less than 1hour I drove out with my car

Dealer responded quickly and was very courteous

People are nice. Whach out for hidden fees and charges over and above their internet Price. They wants you to pay for hefty reconditioning fees ($1650) plus Dealer Added options ($1600) even on used cars that they have not done anything on it. And yes, there is a dealer processing charge ($300) which you can't get away. Internet price is just to lure you to dealership and then real higher prices starts.

Have not been at dealership yet but have receive a few calls and texts. Everyone has been very helpful.

The dealer replied to me right away and I will stop by when I get time

Was contacted promptly by the dealer. Negotiated a price over the course of a few days. Wanted to make sure I had the deal worked out since it was an hour drive, but they had the specific vehicle and color I was looking for. Showed up and sales person made the process quick and easy at the agreed upon price, not a penny more.

Even after reading all negative reviews online, paid a visit to dealership on a Sunday and got to test drive the vehicle and chatted with 2 different salesman and got a few follow up emails from them.

Very timely response

Terrible experience. I visited dealership. I was interested in a vehicle. The vehicle went into service and the salesperson togonever called me back. I went elsewhere and purchases a vehicle.

DON'T DO IT! RECONSIDER! Listen before you make that good drive to Clarksville, DON'T. Read the reviews! The BAIT and Switch is REAL. Long story short I went to look at a vehicle that was priced for $20,716 and had been sitting for 100 days at the dealership. Test drive went great. I really liked the car. Sit down to negotiate or attempt to negotiate, and the sales person brings a write up with RIDICULOUS add on's and Fees: Xzilon vehicle protection. re-conditioning, wheel locks, Nitrogen YOU NAME IT! The car bottom line "Out the door price" skyrocketed to $24,000. Hilarious! I asked if all these extra fees could be waived and that was a hard NO. That was the final "best" offer therefore, I left the car and it shall remain sitting on the lot. It is a for real bait and switch and had I known they were going to hit me with the OKIE DOKE I would've gone to Fairfax to look at cars.

I emailed the dealer to get a completed pricing sheet for a truck as I live out of town and they said they would send it and never did. Called back and asked again and never got it. Third call they told me it was sold the night before. Amazing.

quick reply and follow up

I would have given NO star if I could. I should have read reviews about this dealership before I made two 1- hour long drives to this dealership. They entice buyers with prices $2,000 - $3,000 below market values, but as with many other potential buyers (please read other reviews), when I sat down to do the purchase agreement, I was shocked by all sorts of add-on fees totaling over $4,000 (e.g. Xzilon vehicle protection $1,095; Re-conditioning $1,695; wheel locks $299; MD inspection $165; Preparation fee $299; Nitrogen $299; Dealer processing fee $300 ...etc.) AND you have to pay tax on all these add-on items. This dealership plays tricks on buyers and try to rip them off. Very dishonest, misleading and tricky. I found out from salesperson in other dealership this place is infamous for playing this game. Don't waste your time coming here coz you will be a victim.

the sales person was nice, friendly, we did a nice test drive, they required that I fill out the application form prior to the test drive,which I thought was odd but I did it. when we returned form the test drive. I was presented with a price sheet that brought the total price of the car to over $13k, although it was advertised at $8283. the LOWEST they would go was $11,500. We walked out. this was a horrible waster of time and an appalling bait and switch.

Great reach out

Bate and switch on pricing. They have this $900.00 + or - prep fee the they add the title prep fee. Do not believe there listing price

The deal is good, but come down even the cars is good

Awesome dealership work closely with their customers very friendly I will always recommend them to my family and friends...

Car price 10294, wen tey give u a final price car price 15000+.try just know how to make customer fool

The team at Antwerpen Nissan was wonderful! I was very nervous buying a car and Dennis worked with me for a long time to help me get the right deal that I was comfortable with. I love my new car and had a great experience at Antwerpen.

Test drove the car. Told sales person that the car shook at highway speeds; asked him to have somebody look at it and let me know when they have remediated the problem. Sales person said they would look at it the next day. Two days later, after a follow up email that I sent the sales person, he said he would have it taken care of that day. That was four days ago. And I keep getting form emails from the internet sales person, even though I told him, twice, that I had already seen the car, and was waiting for them to check out the problem. The sales person was nice, but less than useless. See you later Antwerpen--I'll never deal with you again.

"I showed up for my appointment but the sales person had no idea about the appointment and the car was not on site i got an email and a phone call from the sales department confirming my appointment and I also got 2 emails from Dennis the sales person that I was supposed to meet with but he had no clue about the appointment He was frustrated and he told me that he told them to stop doing that I am not sure who is them"

Extremely bad experience....DO NOT GO THIS PLACE....UNETHICAL TO THE CORE....Made my pilgrimage to this place once a decade, 80s, 90s, 00s, & 10s..and the practices are still the same.... Pulled a BAIT & SWITCH tactic..as others have gone through... I told the salesman that is NOT right...and replied.... The clauses says...Plus freight, tags, and other Fees..Tweaked his head & didn't blink and eye... Instead, I found the car I wanted somewhere else..and gave me straight answers..see review on the purchase I made, The following is the email I sent to the salesman when he had the audacity to email me the following day to see if my car shopping was going ok.......It will sum up everything that happened....Don't waste your time with this place... ========== Good Day.... I was not pleased with my visit last night.... I will be very frank with you....and why I will not return to your dealership(s).... It left a real bad taste in my mouth...as it was the case when I made my visits to you guys once every decade. My perception of your dealership has always been the same...unethical practice(s).... It's unfortunate that my local neighborhood dealers have to resort to such tactics.... I am a very straight person whose fundamental principle is based on Morals, Ethics, and Compassion. First, You and I spoke over the phone for about 15-20 minutes. You could have informed me of the situation about the pricing, but re-framed from doing so.... Your target was to bring me in and get a feel for the situation at hand.... You sold me on your telephone manner and that is unfortunate I am not new to the car industry. Likes yourself, I have surrounded myself with cars all my life... 2013 RAV4 with only 28K...has 3000-5000 miles of tread left.. What does that tell you....? The mileage was tampered with or the tires were switched. Either..or...there is something wrong with the scenario... Every car I have owned, I pulled out, no more than, 50K miles on the treads easily... With that said....You can tell "****" I said "No!" and will always be "No!" to his "Yes, Yes, Yes." ... policy. This includes my family members which numbers in the 30s and many friends.... --Bringing in a customer into a dealership to gain business is very important...but bringing in a customer in to do future business is quintessential..

Internet pricing was a 'bait and switch.' When I got in and looked at the pricing sheet, taxes and tags were approximately $900 - that was ok and expected. However they tacked on another $3800 of junk fees - reconditioning, special paint, show fee, etc. etc.. Therefore the walk-away price was not the advertised $9999 plus taxes and tags - it was $14,700. They offered a final deal of $13,200, which was still $3,000 over the advertised price. What I learned from this experience was 1) do not visit a car at the dealer's unless you find out their initial walk-away price offer in advance; 2) choose your dealer's carefully and pay attention to the reviews; and 3) try to buy a used car from a one-owner private party if you can find a suitable vehicle.

1st had 2 different quotes on OTD price. On a Sunday I made a call was told around what the price would be so I got there in 20 min. Did the paperwork I refused test drive told the sales lady I wanted the car and I was paying half now half on Wednesday what is OTD price. I figured around $2,500 more than list price but was shocked the price was around $5100.I looked over the quote price told her I 'll pass. They where even charging extra for equipment that was already on the vehicle at the advertising price. I read the statement about reconditioning fees and tax, tags which I had my own tags and processing fee. They should do no haggle price so they would be upfront about prices.

Bad. The dealer offered me $3000 less than what my trade in was worth and acted like I was doing them a favor. Then they insisted on running my credit even though I had an approval from my credit union. I'll NEVER do business with those clowns at antwerpen nissan

Not Good - Sales Manager was Rude! - Price online is not the sale price! They built in another $3500 for cleaning and prepping cost? Would never do business with them.

Terrible company, after driving for 2 hours to see a car that was around 3k lower than the competition, they brought me a proposal for almost 4k of add-ons.. Like anti $1200 corrosion package, $15k detailing packing (I apologize if these figure are m are not exact, but they did not allow me to bring a copy). Unacceptable. Someone should investigate these practices as they are very deceptive. Well never go there again.

Our overall experience was excellent. There were some tire/balance concerns with the vehicle. Everyone from the sales to the service manager worked hard to resolve the concerns. Everyone was very pleasant.

reading other posts about this dealer, customers mentioned that 'additional fees & charges' were often added to the posted price. Doesn't sound like a fair business practice to me. So I inquired about a specific vehicle, and made a point of requesting that they list out for me what add'l charges or fees might apply. Received a pro forma email acknowledgement of my inquiry, but no response to my question on add'l fees. Not holding my breath.

Alot of hidden fees on this vehical... low price is just to bait buyers in

Had a good conversation with the sales rep

Price was a gimmick to get you to come in. Then the price went up to $21,000. Very poor customer service. Very disrespectful to potential buyers. Overall, I wonder if these people know what it means to be professional, including management.

The salesman was very rude and disrepectful. I would not recommend anyone to go to rhis dealership.

They contacted me

Terriable dealership. All about getting you there then adding so many fees and whatever else they could think of to bring up the cost from the advertised price.

Dealer added over $2300 in fees to the advertised price

Once we were seen, we were very satisfied with the service we received. We saw the car we went to see and was able to test drive the vehicle. We decided on a 2015 Nissan Versa SV with 13,000 miles on it. We paid a little more with warranty but it was worth the no-pressure atmosphere. Dennis Bushee knows his vehicles and was very helpful in the beginning process. The no pressure is a great technique but the sales staff should stay with a customer throughout the whole transaction. Although satisfied, we did feel a little shuffled around.

Very good at keeping in contact, via email and phone

Responded very nicely and let me know the vehicle was sold

A sales associate responded quickly, though my question about the vehicle description and pictures differing, was not answered.

Awful customer service! I was treated as if I was an idiot because I was looking for a bargain on this car. It had been in an unreported accident and the dealer had used it as a short-term rental. They tried to stick me with over $3000 in extra fees for "reconditioning" the car even though no work had clearly been done on it except some wax had been applied to make it shine. The bumper was practically hanging off and there were several dents and chips in the paint job. At several points I felt so pressured probably because it was end of the month and they were trying really hard to meet quotas to sell cars I had to leave three times over two days. We were finally able to agree to just a $1500 discount on the "reconditioning" fees but they refused to fix anything except as a courtesy but I doubt they'll ever fix anything on it without making me pay a lot for it. In the future I'd suggest instead of the fee structure to just embed the reconditioning into the price that way you don't surprise people. Ended up paying $7700 or $1000 over the list price for the actual purchase and then additional fees for dealer processing and service contracts, which were expected. I didn't go for their extended warranty that they wanted an additional $3000 for at first! I'd suggest rejecting the extended warranty and paying it separately yourself so you don't pay any interest on it. Ended up over all paying 150% of the list price or $9500. Don't let them get away with charging a bunch of fees, people, I still feel cheated for the $600 they still charged me for "prep" and "reconditioning" fees even though they never repaired anything! The mileage was also 2,000 more than what they have listed it was 94,500.

Horrible experience. On line price was a starting point for 6 to 7 additional fees that they tried to add on. Vehicle went from $16,800 to about 21k plus including sales tax. They would not guarantee to hold car long enough for me to drive the 40 minutes nor even tell me if it was still on the lot. Complete wasted experience. Ken did not say "yes"

worst dealer ever completely lied to me called them and asked straight up what fees there were besides the 300 dollar one stated on their site the person told me NO and that he would even work with me on that so we took the hour and half drive to see the car so we drove the car and went to his office and of course he had to go talk to the manager when he came back there was another fee of 1700 dollars on top of the price of the car [plus the 300 that he was going to work with me on] so the salesperson lied again and said he never said there was not another fee so i guess all the bad reviews about this place were right i would NEVER go back to this place and NEVER recommend it to any one

I bought this car and it was 2K more than you advertised it. My son however needed a car.

Salesman was very helpful. I was not impress with car.

Just scam dealership. They charge you around 2200 dolar extra for their inspection and reconditioning fee.

The sales person was very helpful and attentive to what type of vehicle I preferred. They were not pushy, just accommodating. I would definitely recommend them for your auto shopping experience.

Requested some answers and received a blank reply. Sent several more emails requesting answers to original questions and just kept getting follow up emails to see if I got what I needed. Not a smooth process on this one.

Dealer was average to deal with. I wasn't into the game of going back and forth to the "manager" for a price. I walked and was called the next day with their "best price". Too late, found another vehicle with lower miles for a better deal.

Aside from the haggling back forth just to get to a deal that I was willing to make when I walked in, the experience was decent. The salesman I dealt with was nice and I walked away with a great deal.

The price went from 31999 to 36000 they were really rude & to charge a customer & extra 1600 due maryland state inspection is Ludacris

specific car was not available

terrible experience they tried to tack on an extra 2000 dollar fee at the end of the deal making it out of reach but salesman was nice and he knew the extra fee was wrong

The salesmen made an appointment with me to see a car, that was not at there location. I drove 1 hour to see a car that they did not have. He assured me that he knew what car I was interested in, and clearly had no clue.

Great!

Rated a 2 because the salesman was very nice;they wasted our time by advertising sale price of $7650 which ended up being an out the door price of over $12000.

My sales person Greg was a very nice guy and pretty straight forward. The problem with this dealer is all of the fees you find out about after you go to paper a deal. I understand their angle in which they post an internet price without the normal add ons, but it was harder for me to see everything added in instead of one price. Some of the add ons were ridiculous and they refused to remove them. I also didn't like the fact that they charge a reconditioning fee and don't tell you what was done. On the car I looked at there was a gouge one the fender , that would eventually rust and they didn't want to fix it with anything more than touch up paint and refused to take money of the cost of the vehicle for it. This was a great learning experience for me, but I would not recommended this dealer.

super fast response, very pleasant people to do business with. Will go back for another vehicle when needed.

Response was delayed and vague and more interested in trying to get me in the door to upsell than answer my questions.

Dealer made no attempts to work with me on my budget and what I wanted to spend. Conversation lasted 5 mins. But I understand I a hustle for dealerships, money first.

Called quickly and was initially friendly but second phone call was rude and seemed completely uninterested in helping me.

Dealer was responsive. But never visited the dealer.

Great

Great dealer

Dealer responded to my e-mail and my phone, which most dealers only talk to some one in front of them.

Showed up in the dealership and car I was looking to buy was not ready for sale. I emailed with Greg at least 4 times and told him Im driving from 45min away, He never checked to make sure the car was ready, wasted 2.5h from my Saturday . Bad customer service, be aware!

Good

it was a bait and switch they had a very good price on the card that I was lookin at but when I got there they had a lot of dealer ads on that drove the price well over two thousand dollars more than they were advertising

Bait and switch. The price did not include ridiculous hidden fees.

It's so easy to deal with them and the service is awesome.

Good

Sales guys were great. Finance guy was a snake.

Tried to bait & switch