New 2017 Kia Soul For Sale Near Dallas, TX

Not a trustworthy bunch. I got fed inaccurate information about the warranties associated with the vehicle. When I arrived, I was told that this information was incorrect and that I was being offered a "third-party" warranty of some sort. This experience set me on edge and prompted me to avoid buying a car that I was inclined to buy that day. The last staff member with whom I dealt with, however, was very helpful, taking the time to show me the vehicle.

Drove the car that was shown. Unfortunately, upon closer inspection the car was not up to standard or even ready to be sold. Strange foreign wires going from the steering wheel to the motor that was not stock for the car, they couldn't explain them. Next issue the tires had little tread left, lots of scratches and lastly the car DID NOT HAVE OIL IN IT. What kind of dealership doesn't put oil in a car? Poor thing wasn't taken car of.

Great customer service! Ask for Chris!

Overall we had a good experience. We found the 2013 Optima through internet sales search, called and were immediately connected with "Jennifer" who confirmed the vehicle was still on the lot and available. We arranged a test drive the following day and Jennifer had the vehicle waiting for us. We took a drive, she answered all our questions and we purchased the vehicle. The vehicle was immaculate. My only suggestion is one of follow up. We purchased an actual spare tire for $79 to be added in place of the emergency kit unit. When we called to see if the vehicle was ready, it wasn't. The tire had not been placed in the vehicle. Not a huge deal, but was slightly disappointing in light of the excellent service we received up to that point. We took the car anyway and brought it back two days alter where service installed the spare in a matter of about 30 minutes. Again, not a big negative, just would have like the vehicle agreement gone completely over before handing us the keys. Given that, would I buy from Southwest Kia again? Only if Jennifer is there to sell it to me. I'm a new Kia customer now!

Responded promply

Very good job in every thing thank you