New Ford Bronco Sport for Sale in Dallas, TX

Good

It was the worst display of customer service I've ever experienced! I informed them from the start I would be hard to finance but the first day I was hopeful because tthey were on me fast but then,.. once they realized how hard they quit me i assume. It is now officially day 11 and no email, call or car. If you don't have perfect credit don't shop at Sam Pack Ford

was notified that this truck was sold which was very greatful

Good and informative feedback. Some odd extra fees on the pricing sheet though

Joe Dangelo was professional and a great salesman and dealership was quick and easy to deal with. Flew in with price already settled on, walked into dealership, drove home in less than an hour. Straight to the point, no pressure, and top notch customer service.

The team seemed motivated and friendly, unfortunately the car just didn’t work for what I was looking for

Outstanding customer service

Lots of emails and late night calls. Listing had no detail and price. When I received both, I stated I wasn't interested. But salesman continued to bother me, and tell me how great of a deal the truck was. That's probably great, but was higher than I was seeing in the market, and it didn't fit my needs

Sean Osborn finance manager and his sales team really took care of me. Couldn’t have made my purchase options more easier. Loved the customer service I got. Very nice people to work with. Sean had everything ready for me same day, just needed to show up and sign. Now this is the way I love to purchase vehicles. In and out !! Thank Sean and Ty to my sales person too.

Contacted me directly after I showed interest in the vehicle. Looking forward to doing business with them.

I think it has a great customer care service

Overall a great experience, only issue was the online price went up almost $800 overnight, even though they swear it was the same price since they put it online... I saw this truck on two separate websites and it was the lower price, but they were adamant it was The same all along... Otherwise, a very good experience!!!

I went to this dealership and the salesman, Vlad, was very good and informative about the vehicle. I explained to him that I had set up test drives with two other dealers. He understood and stated that he will wait for my decision.

Was not the truck I was looking for but they did follow up with me and were helpful

The Vehicle they listed never even existed as far as I know. I drive several hours to look at it & they bring some other vehicle out for me & had removed their original listing from cargurus. I would beware of these kind of tactics & incompetent sales reps.

Chase, Jose and Luis were easy to work with and made the whole process easy! I had to drive from Austin to Irving to pick up the vehicle and they made sure everything was lined up and in order before I arrive to pick it up. They even filled the car with gas and detailed it for me! Next time I need a vehicle I will definitely be shopping with Westway Ford!

I was ready to make the purchase and asked for the drive out price. I am compromised health wise and didn’t want to spend several hours in the dealership. The internet department department didn’t seem interested in selling the car. I never received the information requested after several e-mails and phone calls. I finally gave up.

Quick response, honest, and transparent. Would do business with again. Thanks so much !

Yes, westway ford contacted me and they were very professional and Sincere about my needs. I told these people that I needed more time and I was about to get a medical treatment done. I told them I will keep in touch.

Absolutely Pathetic!! Would not give me a price until I came to the Dallas dealership . I live in Louisiana

Everyone was very helpful. They worked with us in a timely manner. They did everything we want on the deal of the truck.

Very good

Sales team responded on inquiry quickly. They were persistent in followup. Cannot speak to buying process as did not purchase vehicle. 3 stars meaning fine service, 5 stars would be given only if I had purchased a vehicle and overall service (tested fairly, pricing was fair, negotiation etc) was upstanding.

Dealer was in contact with me then stopped and sold the car without notifying me. They lost me as a customer.

Worst dealer experience EVER! I live 3.5 hrs away and told the dealership to make absolutely sure I was getting the deal I needed before I made the drive. They confirmed I would be able to get the deal I needed. Needless to say after making the 3.5 hr drive they couldn't get me the deal I needed. Wasted my gas and whole day just to be denied the car! DO NOT DO BUSINESS WITH THIS DEALERSHIP!!!!!

Dishonest, will never return or send anyone to these dealership. Had financing and they said I had to use them or tags and title were unattainable! Even if I had cash because Corona virus shut tag office unless we financed through their sources, they had "special connections"! Went to next dealer and bought truck with no issues! Westway very unprofessional.

Very knowledgeable

Salesman provided excellent service and response time. Finance Mgr tried to play games with price. At first they applied an $1895 ‘reconditioning fee’ to the internet sales price alleging it was a necessary cost to get vehicle ready for sale. Then they wanted to apply extra $1000 once they realized we had our own lower finance rate thru personal credit Union. Buyers need to be aware of their purchasing power prior to entering the finance office.

Sales Representative very friendly, knowledgeable helpful and explained everything to my understanding and guidance very smooth and perfect. Very happy to all the attention in getting what I'm looking for.

Very nice and helpful staff.

Great people

Contacted Bob Tomes regarding a vehicle purchase. They worked with me over the phone to come to a price we both could agree upon. They answered all my questions and returned my calls promptly as needed. I live is California and Bob Tones helped to coordinate delivery of my car from their dealership in Texas. Great work and excited to receive my new car!

Too many add ons and wouldn't budge on a $300 charge...so we didnt make a deal. Dont thin the price is what you will go in and get. Plan for around $2000 of add on crap.

I made a deal with them all online and when I went there the new truck that you showed with only a few miles had well over 4000 miles on it.

The dealership contacted me within minutes. I worked with the sales staff and finance department to get the deal I wanted. I purchased my Tundra within 24 hrs and can meted my transaction effortlessly. I highly recommend not only the app and Bob Tomes Ford!

Mike was very helpful and consistent. Great car. Just not color of choice and more miles than desired.

Reached out and called on a timely manner. Very helpful and informative.

They add about 3k in fees and accessories onto the price listed their website.

They give you a decent price at first and then when you get the true numbers, they add over $2K in Ghost mark ups.

the dealer emailed me about the car I was interested in. They were very polite and helpful.

Call me back but car was sold. Offered another one. Real nice salesman.

Great service, friendly staff, and even better deal than I thought I was getting. I would reccomend North Central Ford to anyone.

Verry professional

I was assured there were no recalls on this vehicle. I asked about the two recalls in the carfax report, I was assured they have been taken care of. Two open recalls on this car according to Ford motor company through a VIN check. I like my explorer XLT though.

Great Charles Washington is the man to talk to took care of me and got me out of there.

I have purchased from this dealership previously, they are always Great!

Contacted us immediately after requested. Very friendly and professional. Being a normal dealership, we were allowed to take the car for the day and have our mechanic check it out which was much appreciated.

Very happy with their services salesmen was great

Super pushy but helpful

They are awesome! Spectacular customer service. All employees were friendly and very helpful.

They Suck. Struck a deal over the phone and tried to raise the price 1k when I showed up. I walked out.

They energy and effort was the best. Wasn't given up on the deal but the best deal possible.

Prompt contact and even send a walk around video.

Typical car dealers, they advertised the truck for one price and right out the gate on discussing what kind of deal they could give me raised the price $2,290. Good-bye!!!