West Herr Chrysler Jeep

The dealer responded right away to my inquiry, when I questioned the mileage shown on the listing. The odometer in the dealer's photo of the vehicle showed that the mileage was double what was claimed in the listing (the correct mileage was still not real high, but it was more than I was willing to accept). The dealer admitted that the listing was wrong. I think it was an honest mistake, as the CarFax report showed the claimed mileage had actually been the mileage when the previous owner bought the car. Also, unlike many dealers I have run across, when West Herr realized they made an error, they fixed the listing within a day (but did not adjust the price). Accordingly, I can't give them more than 3 stars because of their sloppiness, but I can't give them less than 3 stars as they fixed things right away.

I visited West Herr Chrysler Jeep on 5/04/2017. I set up an appointment over the phone to look at a truck I was interested in. My phone conversation as great, and I was told they were having a large sale on everything in the lot and trade in's were being valued above KBB. When I got to West Herr, I ended up being set up with a different person then originally planed, which is no big deal. When speaking with my sales consultant, he was not able to answer any of my questions about the truck even though he was supposedly the "Chevy" expert at the Chrysler Jeep location. The sales person talked down to me and never seemed interested in treating me as someone who wanted to buy a truck (I am 22 but I work as an engineer and have the money). The sales person refused to work with me on the price and spoke very bluntly to me; it seemed I was bothering him with my questions the entire time. Although I was already done at this point, I wanted to fun to ask them how much they would value my trade. I was estimated about scrap value for my vehicle. While I understand my vehicle is 10 years old with 165K miles, they offered me below KBB even thought they were having a "sale". I will never go back to West Herr, and I will tell everyone not to go to West Herr. Lastly, before my appointment I told several friends/family members I was going to look at a truck at West Herr. They all told me not to waste my time as they all had terrible experiences, similar to mine. I decided to go and had the same experience.

Excellent