Orleans Ford

Internet Approved, Blue Oval Certified

1405 S Main St
Medina, NY 14103

Sales: (585) 735-0325

Service: (877) 838-3815

Today 8:00 AM - 8:00 PM
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https://static.cargurus.com/images/forsale/2018/04/12/20/22/2017_ford_edge-pic-5586416385925812395-152x114.jpeg

2017 Ford Edge Titanium AWD Used Cars in Medina, NY 14103

Great Deal
$4,546 BELOW
CarGurus IMV of $33,545

Price: $28,999

Mileage: 2,757

Location: Medina, NY 14103

Average time on market: 49 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ruby Red Metallic Tinted Clearcoat Description: Used 2017 Ford Edge Titanium AWD for sale - $28,999, 2,757 miles with Sunroof/Moonroof, Navigation System, Technology Package, Premium Wheels, Remote Start, Tow Package, Climate Package
https://static.cargurus.com/images/forsale/2018/05/08/19/50/2015_ford_mustang-pic-5494559037092683027-152x114.jpeg

2015 Ford Mustang V6 Used Cars in Medina, NY 14103

Great Deal
$3,296 BELOW
CarGurus IMV of $20,294

Price: $16,998

Mileage: 5,643

Location: Medina, NY 14103

Average time on market: 20 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ingot Silver Metallic Description: Used 2015 Ford Mustang V6 for sale - $16,998, 5,643 miles with Navigation System, Backup Camera, Remote Start
https://static.cargurus.com/images/forsale/2018/05/16/21/28/2015_ford_edge-pic-7836171316116519922-152x114.jpeg

2015 Ford Edge SEL AWD Used Cars in Medina, NY 14103

Great Deal
$3,738 BELOW
CarGurus IMV of $25,737

Price: $21,999

Mileage: 13,065

Location: Medina, NY 14103

Average time on market: 42 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Tuxedo Black Metallic Description: Used 2015 Ford Edge SEL AWD for sale - $21,999, 13,065 miles with Backup Camera, Tow Package, Appearance Package, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/05/02/21/23/2017_ford_focus-pic-7680700821155865247-152x114.jpeg

2017 Ford Focus Titanium Used Cars in Medina, NY 14103

Great Deal
$3,280 BELOW
CarGurus IMV of $16,275

Price: $12,995

Mileage: 22,378

Location: Medina, NY 14103

Average time on market: 45 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Magnetic Metallic Description: Used 2017 Ford Focus Titanium for sale - $12,995, 22,378 miles with Backup Camera, Sunroof/Moonroof, Remote Start, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2018/05/03/20/35/2015_ford_edge-pic-9180798044029917142-152x114.jpeg

2015 Ford Edge SEL AWD Used Cars in Medina, NY 14103

Great Deal
$3,331 BELOW
CarGurus IMV of $24,224

Price: $20,893

Mileage: 25,495

Location: Medina, NY 14103

Average time on market: 42 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ingot Silver Metallic Description: Used 2015 Ford Edge SEL AWD for sale - $20,893, 25,495 miles with Backup Camera, Alloy Wheels, Appearance Package
https://static.cargurus.com/images/forsale/2018/05/08/19/50/2017_ford_escape-pic-586155284429966952-152x114.jpeg

2017 Ford Escape SE AWD Used Cars in Medina, NY 14103

Great Deal
$2,951 BELOW
CarGurus IMV of $20,921

Price: $17,970

Mileage: 9,684

Location: Medina, NY 14103

Average time on market: 59 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: White Gold Metallic Description: Used 2017 Ford Escape SE AWD for sale - $17,970, 9,684 miles with Backup Camera, Climate Package
https://static.cargurus.com/images/forsale/2018/04/07/20/02/2015_ford_escape-pic-8366827422211109947-152x114.jpeg

2015 Ford Escape SE 4WD Used Cars in Medina, NY 14103

Great Deal
$2,335 BELOW
CarGurus IMV of $17,335

Price: $15,000

Mileage: 18,943

Location: Medina, NY 14103

Average time on market: 39 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Tuxedo Black Description: Used 2015 Ford Escape SE 4WD for sale - $15,000, 18,943 miles with Navigation System, Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2018/04/07/20/02/2016_ford_escape-pic-2367154532833257506-152x114.jpeg

2016 Ford Escape SE AWD Used Cars in Medina, NY 14103

Great Deal
$2,401 BELOW
CarGurus IMV of $18,395

Price: $15,994

Mileage: 14,315

Location: Medina, NY 14103

Average time on market: 41 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Shadow Black Description: Used 2016 Ford Escape SE AWD for sale - $15,994, 14,315 miles with Backup Camera
https://static.cargurus.com/images/forsale/2018/04/14/12/20/2016_lincoln_mks-pic-8812466752032957631-152x114.jpeg

2016 Lincoln MKS AWD Used Cars in Medina, NY 14103

Great Deal
$3,510 BELOW
CarGurus IMV of $29,509

Price: $25,999

Mileage: 13,820

Location: Medina, NY 14103

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Luxe Description: Used 2016 Lincoln MKS AWD for sale - $25,999, 13,820 miles with Sunroof/Moonroof, Wood Trim Package, Navigation System, Elite Package, Backup Camera, Aluminum Wheels, Trim Package, Climate Package
https://static.cargurus.com/images/forsale/2018/04/03/19/25/2017_lincoln_mkx-pic-5926555335415071988-152x114.jpeg

2017 Lincoln MKX Reserve FWD Used Cars in Medina, NY 14103

Great Deal
$3,531 BELOW
CarGurus IMV of $37,521

Price: $33,990

Mileage: 5,544

Location: Medina, NY 14103

Average time on market: 38 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ruby Red Metallic Tinted Clearcoat Description: Used 2017 Lincoln MKX Reserve FWD for sale - $33,990, 5,544 miles with Navigation System, Sunroof/Moonroof, Climate Package
https://static.cargurus.com/images/forsale/2018/06/07/22/14/2017_ford_fusion-pic-175812308712078479-152x114.jpeg

2017 Ford Fusion S Used Cars in Medina, NY 14103

Great Deal
$2,264 BELOW
CarGurus IMV of $15,263

Price: $12,999

Mileage: 16,584

Location: Medina, NY 14103

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Magnetic Description: Used 2017 Ford Fusion S for sale - $12,999, 16,584 miles with Backup Camera, Alloy Wheels
https://static1.cargurus.com/gfx/cg/noImageAvailable_150x113.png

2016 Ford F-150 XLT SuperCrew 4WD Used Cars in Medina, NY 14103

Great Deal
$3,763 BELOW
CarGurus IMV of $32,762

Price: $28,999

Mileage: 4,076

Location: Medina, NY 14103

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Blue Flame Metallic Description: Used 2016 Ford F-150 XLT SuperCrew 4WD for sale - $28,999, 4,076 miles with Backup Camera, Trailer Package, XLT Package, Tow Package, Appearance Package
https://static.cargurus.com/images/forsale/2018/06/02/20/03/2016_ford_focus-pic-4551190403569730904-152x114.jpeg

2016 Ford Focus SE Hatchback Used Cars in Medina, NY 14103

Great Deal
$1,879 BELOW
CarGurus IMV of $13,678

Price: $11,799

Mileage: 18,621

Location: Medina, NY 14103

Average time on market: 50 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Shadow Black Description: Used 2016 Ford Focus SE Hatchback for sale - $11,799, 18,621 miles with Sport Package, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/05/25/23/43/2015_ford_edge-pic-8504232411070477022-152x114.jpeg

2015 Ford Edge SEL AWD Used Cars in Medina, NY 14103

Great Deal
$2,465 BELOW
CarGurus IMV of $25,454

Price: $22,989

Mileage: 15,901

Location: Medina, NY 14103

Average time on market: 42 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Magnetic Metallic Description: Used 2015 Ford Edge SEL AWD for sale - $22,989, 15,901 miles with Bluetooth, Backup Camera, Tow Package, Alloy Wheels, Appearance Package
https://static.cargurus.com/images/forsale/2018/04/13/19/35/2016_ford_explorer-pic-1689946479786574288-152x114.jpeg

2016 Ford Explorer XLT 4WD Used Cars in Medina, NY 14103

Great Deal
$2,690 BELOW
CarGurus IMV of $29,490

Price: $26,800

Mileage: 14,629

Location: Medina, NY 14103

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: White Platinum Metallic Tri-coat Description: Used 2016 Ford Explorer XLT 4WD for sale - $26,800, 14,629 miles with Leather Seats, Backup Camera, Aluminum Wheels, Remote Start, Navigation System, Comfort Package
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 13, 2018
Mrhobbs
Best car buying experience I have ever had. They were very responsive via text. The whole team was helpful and made you feel right at home. My sales consultant Michael Conrad was exceptional.
Jul 12, 2018
GuruDWTVK
Salesperson was courteous.
Jul 11, 2018
GuruTHNH7
She gave me all the answers to my question and very Honest
Jul 1, 2018
Very fast reply
Jun 30, 2018
So far Zac has been great! Because he's gone above and beyond I am going to take the drive hopefully Monday and I'm looking forward to doing business with you guys!
Jun 20, 2018
denisjsr_57
I heard from the dealer within a couple hours of contacting them. I set up an appointment and visited the dealership on a busy Saturday afternoon. They were very professional and courteous. I did not buy the car that I inquired about, but got an even better deal on a newer model.
Jun 14, 2018
It was a good deal to begin with and they stuck to their price; they gave me a fair trade. Courteous and responsive. I would recommend Orlean's Ford to my friends. I usually don't like dealing with car salesmen, but in this case I felt comfortable and that I got a good deal.
May 19, 2018
It was a good experience, we bought the car.
May 14, 2018
Awesome
May 12, 2018
rdgx1
Very helpful, courteous and professional
May 12, 2018
GuruWXTF3
My experience was great. Everyone was very helpful and I bought my first Corvette and I'm very excited!
May 8, 2018
Very helpful no pressure good people to work with
May 7, 2018
BudWood
Dominic DeCarlo made our truck buying experience a great one!
May 2, 2018
Very good experience at Orleans Ford. The car was what I wanted and they worked with me to get me a deal I was satisfied with and had it ready to go in a couple hours. Ricky was a great sales personal and fun to work with!
May 1, 2018
Orleans Ford was “Outstanding”. Professional people and made every accomadation for me. Signed ChromeBumpers1970
Apr 23, 2018
I got the information I requested quickly and the dealer individual I worked with did not badger me on a decision.
Apr 22, 2018
They were great in contacting me, and did not pressure me at all. They answered all of my questions as best as they could.
Apr 13, 2018
Mkz2016
The dealer promptly replied to my inquiries concerning the Lincoln MKZ. They were courteous and professional.
Apr 10, 2018
Sales rep. was very conscientious and wasted no time getting back to me...and continued the search after the initial vehicle was not available.
1 people found this review helpful.
Apr 7, 2018
Fast response
Apr 1, 2018
GuruY6DL3
They were very promt in getting in touch with me. He also answered my questions. This will be my first lease I'll be turning in. Unfortunately, I'm just testing the water right now. June 1st will be my last lease payment
1 people found this review helpful.
Apr 1, 2018
Fitn18
Despite heading for Retirement, this was my first experience buying from a Dealership. I found Arron, Damien and Adam to be kind, helpful and not pushy ! Should the time come that I need to purchase again I have no doubt I will go to Orleans Ford LOVE MY EDGE !
1 people found this review helpful.
Mar 26, 2018
I emailed to ask a question about a car I was interested in. Started getting emailed almost every day by 2 different people, but never got my question answered.
3 people found this review helpful.
Mar 26, 2018
Knucklr
Salesman couldn't find the 3 truck's I wanted to look at
0 people found this review helpful.
Mar 24, 2018
Fast email responses. Friendly team. Purchased car, delivered to my door.
1 people found this review helpful.
Mar 22, 2018
They were honest and very helpful.
1 people found this review helpful.
Mar 22, 2018
Dealership is great. They beat all the other dealers prices. They worked with me so that the deal happened.
1 people found this review helpful.
Mar 22, 2018
barbcom
Stephanie and Don were both very honest and professional. I would definitely contact them if I was buying another car! Thank you!!
1 people found this review helpful.
Mar 20, 2018
Laser_2349
Very responsive and helpful.
Mar 19, 2018
Larry1225
Response was good, automated email in minutes, several live emails discussing price and financing next day. Asked a bunch of key questions about car after receiving Carfax and suddenly the car was "sold" days before, then salesperson attempted to upsell. Yet the car was left on dealer website, CG and Autotrader for days after. Seemed Shady....
2 people found this review helpful.
Mar 12, 2018
Solid attention.
1 people found this review helpful.
Mar 9, 2018
GuruYWRBZ
Very responsive
1 people found this review helpful.
Mar 6, 2018
Integra_5328
Did not go to see car but the guys were very nice to talk to.
Mar 1, 2018
Very good
1 people found this review helpful.
Feb 27, 2018
Provided the requested information. Smooth purchase.
1 people found this review helpful.
Feb 16, 2018
Ngeruso51
Absolute wonderful dealership to work with!!! I spoke with a woman named Stephanie and a gentleman named Kevin over email. I explained that I was not quite ready to purchase, but they still took the time to answer all my questions in a very prompt and professional manner. I will be talking to them when I am completely ready to buy whether it is the truck I originally inquired about or a different one
5 people found this review helpful.
Jan 30, 2018
Joecuero24
Very good and helpful staff still working on getting a approval for a 250 lariat.
2 people found this review helpful.
Jan 27, 2018
Guru5ZZLF
Nice sales person, sales management team would not move from their price on their truck or my trade in which they low balled. Had all intentions of buying a truck before I left but I never felt like there was any compromise( I asked for $500 more on my trade-2010 f150 supercrew and to put a step rail on the new one so my wife could get in the truck- nope on either. Walked out and bought a nicer truck for the same money at another dealer.
10 people found this review helpful.
Jan 20, 2018
Nice friendly staff,and they did there best to get me what I wanted and to stay within my budget
2 people found this review helpful.
Jan 17, 2018
Very nice people. started off with good contact. I supplied info on my trade and then contact stopped for several days. I bought local.
3 people found this review helpful.
Jan 14, 2018
buffy155
It was great
1 people found this review helpful.
Jan 13, 2018
I contacted them via the Cargurus page and they responded quickly. I was put in touch with a salesman, Dominic, who was very helpful and kept in touch. Unfortunately due to their location and the logistics of getting out there to test drive the vehicle, I never was able to drive the vehicle. Another dealership, that was farther away, brought me a vehicle I was interested in and we ended up purchasing that one. But all in all a good experience with Orleans Ford.
2 people found this review helpful.
Dec 25, 2017
good experience
Dec 25, 2017
GuruZF8M1
Ricky B was very pleasant and not pushy!
Dec 24, 2017
Very smooth transition. 5 stars
Dec 23, 2017
They made buying my truck quick and easy
1 people found this review helpful.
Dec 18, 2017
Jmolina929
It wasn't the Best Experience Because I Put a Deposit on a Pick up the Sales Man Don Wasn't all that Honest to me waited 2 weeks then he sends me a Email Showing me other Trucks and it was Because they sold the one I Was Buying and Still today I Haven't received my Deposit Back I Really Wanted that Truck and Even with a Deposit they Still sold it
13 people found this review helpful.
Dec 15, 2017
Incredible service. They even picked me up at the airport. Highly recommend. No time at all and I was driving my new car home.
1 people found this review helpful.
Dec 13, 2017
Quick response and helpful information
1 people found this review helpful.
Dec 13, 2017
Excellent- Richie is 5 star
Dec 9, 2017
I exchanged emails with Dominic.He was not the typical "pushy" salesman. I didn't buy a car at this time ,because I cldn't decide. When I know what I want , I will go to this dealer for sure !!
Dec 7, 2017
I drove over 100 miles to see this truck and I'm glad I did . It was the1st. time I had been there . A small dealership with a large inventory , not pushy at all with extra add on like some dealers do . I think I got a fair trade and paid a fair price for the new one . I would recommend and would probably go back when It comes time to buy another vehicle. Over all a good experience .
1 people found this review helpful.
Nov 30, 2017
Very pleasant and provided what was asked. Thank you.
1 people found this review helpful.
Nov 27, 2017
I waited to respond to this request because I usually do not fill out surveys. The sales person I was dealing with advised me that he "should be available all week". I realize that I gave him short notice (a few hours) but given that I was under the impression he was working on that day, I was surprised when he responded to my email that he was off that day. I asked who else I could talk to at the dealer but never received a response. I talked to another salesman at the dealership who proceeded to tell me that the car I had driven quite a distance to see was already sold and was no longer at the dealership. If that was true, then the first salesperson knew that and should have told me before I drove many hours to the dealership. I guess he thought that they would sell me another car. That is not the way to do business. By the way, I have been in the automobile business for almost 50 years so I understand what was going on. Score out of 10 points? ZERO
11 people found this review helpful.
Nov 21, 2017
Awesome deals without the haggling.
Nov 20, 2017
Dealer contacted me, spoke with the salesman a few times. Salesman offered me $5000 below KBB value for my car because the "market is flooded" and would not wiggle on the price of his vehicle. Hence, no sale.
5 people found this review helpful.
Nov 11, 2017
Frank Wenz
Quick response.
Nov 5, 2017
GuruDGYDX
Very nice people , honest n fair , you can’t go wrong at this dealership .
2 people found this review helpful.
Oct 10, 2017
pleasant no pressure
1 people found this review helpful.
Oct 8, 2017
Mort_Lewis
I received an immediate email and subsequent phone call. The sales staff was extremely helpful. Although we were unable to close a deal at this time, I will be gladly working with them in the future!
2 people found this review helpful.
Oct 5, 2017
They made the whole process very easy.Their pricing was lower than the "city dealerships" and there were no games. They offered a fair number on my trade-in right up front and we worked from there. The negotiations were face to face in real time, not "let me take your number to the sales manager" and then disappear for 20 minutes. I recommend them.
5 people found this review helpful.
Oct 2, 2017
mosky
very responsive. no pressure.
1 people found this review helpful.
Sep 22, 2017
Seemed very pleasant. Location was too far from home.
1 people found this review helpful.
Sep 17, 2017
They are responsive, but, if you have a trade forget about blue book wholesale or black book, they will start throwing out auction prices far below both.
7 people found this review helpful.
Aug 30, 2017
Responsive and professional. Was satisfied with the transaction. Sales staff was helpful and vehicle was as advertised. No surprises.
1 people found this review helpful.
Aug 29, 2017
Responsive and will continue to use their online services for my continuing quest
Aug 21, 2017
Ended up buying a different vehicle, dealer experience was fine.
Aug 19, 2017
walkinboss
responded quickly, followed up with other deals.
Aug 7, 2017
Very friendly and prompt attention to the customer!!!
Aug 6, 2017
Aug 5, 2017
Pleasant and helpful sales associate, Dominic. Trade offer a bit low, but indicated flexibility. Carfax had gap in maintenance records and dealership indicated willingness to make calls to leasing dealership to try to fill in the missing info or else to confirm apparent lack of maintenance during lease.
6 people found this review helpful.
Jul 25, 2017
Have been in contact a few times about various cars.
Jul 25, 2017
Great buying experience . We will deal with them again
Jul 12, 2017
Great
Jul 12, 2017
Guru9KBG4
Great Dealership, staff extremely helpful and awesome. It was worth the drive
1 people found this review helpful.
Jun 26, 2017
Straightforward and easy to work with. Thanks, Dominic!
Jun 26, 2017
Very positive process, happy with truck .....
1 people found this review helpful.
Jun 23, 2017
Excellent experience. Honest, low pressure, accommodating and professional. They made it possible to buy the car and drive it home in the same afternoon. Would highly recommend
Jun 22, 2017
Fast reply, very courteous
1 people found this review helpful.
Jun 14, 2017
helpful, pleasant staff
Jun 12, 2017
The experience was good and honest even though a deal could not be made due to issues with previous dealer's hidden issues with our trade in. Ricky who was our sales person was very nice, took us for a test drive and explained things about the Mustang. The used-car manager was very nice in explaining the issue with our trade-in car that we were unaware of at the time we bought it from another dealer as we purchased it used. Overall a good experience and they were very nice.
May 18, 2017
Got there about 10:15. Kevin met us at the door and was great. Drove car and loved it! Worked out a deal without bickering with sales manager! Got exactly what I wanted for trade! They got me a better rate from the Credit Union I was pre-approved with because they do so much business with them. On my way home with a full tank of gas by 1:00! Loved the experience and would buy again in a heartbeat!
2 people found this review helpful.
Apr 29, 2017
Orleans Ford is still searching for a truck for my specific purpose. They have an excellent marketing/sales growth manager in Stephanie.
1 people found this review helpful.
Apr 29, 2017
Sold the vehicle while I was out on a test drive with it. Not recommended.
9 people found this review helpful.
Apr 24, 2017
Very polite and friendly.
1 people found this review helpful.
Apr 17, 2017
We purchased the 2015 Ford Edge was sold by the time we contacted them but we did purchase a 2015 Ford Escape from Orleans Ford. We would highly recommend them as a dealership.
1 people found this review helpful.
Apr 11, 2017
Initial contact was cordial. It went down hill from there. Failure to call back when promised. Not told that there was an offer on the car at outset. Bottom line it was not worth the hour and a half drive when the outcome was not guaranteed. Got another car much closer to home and with far superior customer service.
7 people found this review helpful.
Apr 7, 2017
Rich promptly followed up on my interest in the car I asked about. I ended up buying a car from them
1 people found this review helpful.
Mar 21, 2017
Kingswood_2407
Gosh what a nice dealership and a great selection of cars! Stephanie was wonderful. She knew her stuff and it was extremely easy to make the purchase. Thumbs up all the way around!
1 people found this review helpful.
Mar 15, 2017
Great! I've NEVER been to a nicer dealership, they were the most non-aggressive, not pushy, very attentive and kind people I've experienced in all the years I've dealt with dealerships. I will recommend everyone I know to go there to have the experience I had. And the deal I got on my new car was awesome! Thank you Dominick for taking excellent care of me
2 people found this review helpful.
Mar 11, 2017
The entire team I dealt with were very nice.
0 people found this review helpful.
Mar 9, 2017
Responded very quickly and was very courageous.
0 people found this review helpful.
Feb 24, 2017
mike hotchkiss
Sales staff was very helpful couldn't Make a deal but would recommend
0 people found this review helpful.
Feb 19, 2017
The dealer did contact me and it all went downhill from there. Typical "car salesman" approach. Act all nice and friendly, use double talk and terms that imply you are getting a good deal. Rush thru the sale paperwork so you don't see that you are not getting exactly what you agreed on. But its "really great deal, with "pay off" of the trade. They didn't give me the opportunity to go through my own bank for a loan, they just did it among themselves at a higher rate that was "to anyone else a great deal". I am refinancing at a better rate. Would i recommend this place?...Never! In fact in the short time I owned this vehicle I voice my opinion to others looking for a vehicle, where NOT to go. One unhappy customer.
14 people found this review helpful.
Feb 11, 2017
The car was a lemon law return due to the water getting in cabin because if a missing seal...it was not denoted on the carfax. I drove down to walk around it. To be fair, the salesman display disclose to me as soon as we spoke on the phone. It felt kind of bait and switch. But that's car buying right?
7 people found this review helpful.
Feb 9, 2017
mustang_10044
Great
0 people found this review helpful.
Feb 5, 2017
Great customer service and friendly! Work with you in order to figure out what the best car is for you!
0 people found this review helpful.
Feb 3, 2017
Responsive, honest, fair price, no pressure, very accommodating, thorough. This applies to the sales staff as well as support people like finance. They went out of their way to accommodate my schedule.
2 people found this review helpful.
Dec 10, 2016
Staff is not organize and salesman giving attitude, will never buyou anything from them
14 people found this review helpful.
Nov 18, 2016
Excellent
0 people found this review helpful.
Nov 15, 2016
Very personable..professional..and desire to serve you as a customer....
0 people found this review helpful.
Nov 13, 2016
Jason was very curtious and helpful. Even followed up after our initial conversation, still fantastic. I have nothing but great reviews for Orleans Ford.
2 people found this review helpful.
Nov 6, 2016
good communication
0 people found this review helpful.
Nov 3, 2016
panda2013
very professional.....not pushy
Nov 2, 2016
lfisher564
Got back right away and answered any questions that I had.
1 people found this review helpful.
Nov 1, 2016
I looked at this vehicle. It was what I thought and was ready to purchase. I was between this one and another similar truck. After working with a newer salesman whom needed little help I did not buy it and would never buy or recommend this dealer. This is because of the terrible service from the so called sales manager. It was later at night so not busy. The manager could have come out of his little box/office and helped the salesman close the deal. Instead he came out with window stickers threw them on the table and walked away. I knew what they were, but caught him off guard when I asked him what this is. Needless to say, my wife and I walked out and the following day bought the other one. I was happy to work with the other dealer. Who made everything very easy to complete, even delivering it to my work after detailing as I could not make it there the p/u day planned because of an appointment for my 3 year old son.
17 people found this review helpful.
Oct 31, 2016
Bought the car from Orleans Ford. The price was right , they didn't give me the money I wanted on my trade , but am overall very satisfied with the car. It was a long drive and Dominic was very nice to deal with , found the folks there very nice. They must be doing a good job , because it was very busy on Saturday.
1 people found this review helpful.
Oct 29, 2016
Not too good. He questioned by basis for stating that his price was too high. When I responded in writing there was no communication.
9 people found this review helpful.
Oct 26, 2016
While still in transaction, the dealer has gone overboard in trying to accommodate. Definitely people who will try to work with you in every way.
Oct 13, 2016
Called about a used car they responded quickly told me yes the car was available, I explained that I lived an hour away and would be there at about 11:00 am. At 10:58 when I was 2 minutes away from dealership they called me to tell me that the car had just been sold but I could come look wt some other cars if wanted. Wasted 2 hours of my time!! Don't trust this dealership!!
13 people found this review helpful.
Sep 23, 2016
Great buying experience. Fair trade, fast and easy finacing. Was in my new car the next day. Would recommend Orleans Ford and will return for future purchase.
1 people found this review helpful.
Sep 23, 2016
Immediately response from the initial email. Also they followed up. I ended up buying a different car but would definitely consider this place in the future
Sep 11, 2016
They were just outstanding - made the entire process easy. The car and Rich there and the dealership exceeded my expectations. I will look to them first for my next car purchase.
1 people found this review helpful.
Sep 6, 2016
He called back right away but I couldn't text him to let him know what I was interested in
1 people found this review helpful.
Aug 8, 2016
Sales person responded quickly nice to talk to
0 people found this review helpful.
Jul 30, 2016
Very informative. Friendly. Not overpowering.
0 people found this review helpful.
Jul 20, 2016
Cory helped me in making a great car purchase......thanks
0 people found this review helpful.
Jul 17, 2016
Very good selection and pricing, well worth the drive.
0 people found this review helpful.
Jul 17, 2016
Dealer responded quickly by phone and email
0 people found this review helpful.
Read 55 old reviews
Jul 11, 2016
kellinEnterprises
dealership contacted me right away. sales representative was very helpful.
0 people found this review helpful.
Jul 3, 2016
Everyone was helpful and made the process quick and easy!
0 people found this review helpful.
Jun 28, 2016
They worked with us way beyond expectations.
0 people found this review helpful.
Jun 4, 2016
Rich responded to our email question just fine. We went to the dealership to see the vehicle. The other guy that had a desk next to Rich went out to get the truck so we could drive it. When we got back, we asked what the difference would be between leasing and purchasing. Rich got up and went in the other room without telling us he would be awhile. We had to pick up our grandkids from school so we had to leave. We had another guy get him from the room. We asked if he could call when he got it figured out. He finally called us the next day. We did more online research so we told him we would like a truck with a center console rather than a middle seat in the front and asked if he had one. He said he would check and call us back. We waited awhile and gave up. We bought a truck at another dealership that day. Rich from Orleans finally called us back a week later to say he had a truck. I told him we had already purchased one. I'm still scratching my head about this guy.
7 people found this review helpful.
May 31, 2016
bought a different but they did contact me
0 people found this review helpful.
May 4, 2016
Salesman was very courteous and helpful. I will continue to shop their website.
0 people found this review helpful.
Apr 25, 2016
The picked me up from the airport. The responded to all my questions. It was a very good experience.
0 people found this review helpful.
Apr 9, 2016
Tom was great the most enjoyable car deal i have ever done.
0 people found this review helpful.
Apr 9, 2016
Tom never got back to me after the first phone conversation
5 people found this review helpful.
Apr 4, 2016
Contacted me quickly, car I was interested in was sold but they had more for me to check out . I will be doing that when weather clears.
Mar 27, 2016
Called me back the next day
0 people found this review helpful.
Mar 13, 2016
Before seeing the vehicle I negotiated a $500 discount, on inspection I found the that there were no spare tire or jack and I liked the car and got another $100 off, got the car for $10,400 before fees & taxes,,,they were willing to work with us......great thus far.
2 people found this review helpful.
Feb 27, 2016
Nice
0 people found this review helpful.
Feb 16, 2016
Kept playing phone tag, decided not to buy a car
1 people found this review helpful.
Feb 13, 2016
Phreddy24
Kevin was very helpful. Great to work with.
0 people found this review helpful.
Jan 20, 2016
Great
0 people found this review helpful.
Jan 20, 2016
Very fast on responding.
0 people found this review helpful.
Jan 8, 2016
did not purchase this truck. They did contact me via e-mail. did not pressure me or over reach
0 people found this review helpful.
Jan 7, 2016
They did a great job only thing is they should of give u a full tank of gas when u buy a car but other then that they was nice
0 people found this review helpful.
Dec 13, 2015
Contact through email only was good
0 people found this review helpful.
Dec 12, 2015
First time in a long time the salesman actually knew the product he was selling. Nice place, good deal, I'd buy there again.
0 people found this review helpful.
Dec 9, 2015
Honest
0 people found this review helpful.
Dec 4, 2015
The vehicle was sold after I made appointment, was not notified. until I inquired
0 people found this review helpful.
Dec 1, 2015
Friendly staff, honest pricing
0 people found this review helpful.
Nov 15, 2015
nhowell919
If I could give the sales customer service less than one star, I would. Salesmen knew nothing at all about the vehicle and behaved in a way as if he was doing us some sort of favor. Had some decent vehicles however but avoid if possible.
5 people found this review helpful.
Nov 8, 2015
After driving an hour to get there our salesman, or anyone in the dealership, was unable to answer any of our questions. When my wife inquired about leases deals his response was "I don't know". We asked about extended warranties and again "I don't know". As a matter of fact he said "I don't know" 5 times to us(I counted). I asked the salesman to please email me back with answers for the 4 questions we had. I was given one answer and had to again ask for the other 3. A day and half later and 30 minutes before they close I got a response. What's funny is if anyone there even borderline tried I was ready to buy. It was as if they had a bet going on to see who couldn't sell a car. Orleans Ford is a total waste of time unless you happen to live next door.
3 people found this review helpful.
Nov 5, 2015
Dealership quoted a price for the 2016 Mustang, however, the day before the scheduled appointment to see the vehicle, they contacted me and increased the price by an additional $250 stating the Ford rebate incentive had changed/expired. No deal .
5 people found this review helpful.
Nov 4, 2015
It's not like we have to by a fifth car for three drivers. We had been looking for a newer Mustang so, we were looking on CarGuru. We found a Mustang we thought we would like at Orleans Ford in Medina so I drove almost two hours in each direction to take a test drive and was seriously interested in the Mustang only to find out that they would not deal; they told me: "The price is the price." If I would have known that, I would never have wasted my time to go up there. I am a middle aged woman and I think they thought that they had a "live one on the line". Previous to that they seemed alright on the phone.
8 people found this review helpful.
Nov 3, 2015
they got back to me quickly to let me know the vehicle was sold
0 people found this review helpful.
Sep 10, 2015
They tried really hard to make the sale. I didn't buy from them as I got more of what I wanted for a price I could afford somewhere else. They have a good reputation ... Just didn't work out.
1 people found this review helpful.
Jul 27, 2015
Everyone at the Dealership was friendly and courteous. Management worked to make my experience a pleasant one. I would buy there again.
1 people found this review helpful.
Jul 2, 2015
speedy delivery, and great people to work with
0 people found this review helpful.
Jun 21, 2015
wanted to look and possibly purchase car but only could be there around 4 to5 pm on sat. they were normally closed at that time and would not meet with me then
1 people found this review helpful.
Apr 21, 2015
It was a sale, gas tank was not full no gift card(s) but they had the best price so I drove the hour
Apr 16, 2015
Responded very quickly and ended up purchasing a vehicle through them. Really didn't feel any pressure as I felt at other dealers.
Apr 2, 2015
I did not end up getting a car here because of the distance to the dealership but the dealer was extremely helpful and I highly suggest you buy your car here if it is in your area
Feb 7, 2015
communication was great
Nov 14, 2014
Awesome people to work with!
Jun 4, 2014
The sales man was great! Personable and made the whole car buying experience painless and very quick.
Feb 23, 2014
No pressure and didn't waste time.
Feb 22, 2014
A joy to work with!
Feb 22, 2014
great place to do business
Jan 28, 2014
Straight forward no bs. What you would hope for in a car buying experience.
Jan 4, 2014
this place knows what there doing .and do every they can do for you thanks for great deal
Dec 27, 2013
suppose to look get a truck and they sold it on me
1 people found this review helpful.
Sep 24, 2013
Although we didn't purchase our car here, my wife and I were impressed with the friendly, positive attitude of our sales agent and other employees. We were also struck by their very fair prices. We will go back to this dealership in the future.
Aug 18, 2013
Cory Rising is the man to talk to and the rest of the staff was very friendly also. When I'm ready to buy again , Orleans ford in Medina N.Y is where I will be buying from !
Jul 16, 2013
Dealers was nice to me and offered a lot of help.
Jun 28, 2013
Responded quick and answered any questions I had asked. Purchased the vehicle and would deal with them again if the need arises.
Feb 9, 2013
Very busy the day we went but I was still happy with the salesman we had.Thank You Jessie. We knew what we were looking for so things moved along ok. The only thing I would say is to be aware of is any added charges that are applied to the sale. We were buying a used car yet they still insisted that we had to pay a mandatory fee (NY Waste Tire Management Fee - $2.50/ tire) for all tires including the donut spare in the trunk.This fee would only be Applicable if they had put 5 brand new tires on the car (which they didn't). When I called them out on it the salesman seemed to think it had to be on there but when I said that's fine I'll pay the $12.50 but I'll be looking for my new tires.He then looked to the sales manager who said to take it off. It might have been a mistake on the salesman part but yet the manager immediately agreed. It's a minimal fee yet times all the sales can add up for the dealership. Just wondered how many other used car buyers should be getting new tires out of the deal. Overall though a good experience yet be be ready to play the salesman / sales manager waiting game.
Dec 1, 2012
Rotochip
30
bought the car
Oct 16, 2012
Bery pleasant to deal with, no pressure buying at all.
Sep 23, 2012
Randy Klatt, Internet Sales Manager, responded both via e-mail and telephone, with additional follow ups. Although we did not conclude a sale on this particualr vehicle, I will certainly continue to monitor Orleans Ford's website and seriously consider this dealership in the future.
Mar 6, 2012
Very friendly, informative, knowledgeable and helpfull. Nice people !!
Feb 15, 2012
After we agreed on a written deal they still backed off from their promiss. I owed 6 cars in which 2 are Ford and will promiss to never buy a Ford again. This dealer didnt keep to their written promiss. Ford company should take their license to sell. Rate this dealer way below terrible.
2 people found this review helpful.

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