Orleans Ford

Internet Approved, Blue Oval Certified

1405 S Main St
Medina, NY 14103

Sales: (585) 735-0325

Service: (877) 838-3815

Today 8:00am - 8:00pm
(Closed Now)
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Featured Listings
https://static.cargurus.com/images/forsale/2017/04/04/12/41/2016_ford_f-350_super_duty-pic-760011383697954737-152x114.jpeg

2016 Ford F-350 Super Duty Lariat Crew Cab LB 4WD Used Cars in Medina, NY 14103

Great Deal
$7,596 BELOW
Instant Market Value of $52,395

Price: $44,799

Mileage: 24,696

Location: Medina, NY 14103

Average time on market: 44 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Shadow Black Description: Used 2016 Ford F-350 Super Duty Lariat Crew Cab LB 4WD for sale - $44,799, 24,696 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Chrome Wheels, Remote Start, Off Road Package, Ultimate Package, Lariat Package
https://static.cargurus.com/images/forsale/2017/02/23/08/44/2015_mini_cooper_paceman-pic-382190592765067130-152x114.jpeg

2015 MINI Cooper Paceman S ALL4 Used Cars in Medina, NY 14103

Great Deal
$4,018 BELOW
Instant Market Value of $22,917

Price: $18,899

Mileage: 9,771

Location: Medina, NY 14103

Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Midnight Gray Metallic Description: Used 2015 MINI Cooper Paceman S ALL4 for sale - $18,899, 9,771 miles with Bluetooth, Leather Seats
https://static.cargurus.com/images/forsale/2017/04/07/11/10/2016_ford_focus-pic-3205170320573016641-152x114.jpeg

2016 Ford Focus Titanium Hatchback Used Cars in Medina, NY 14103

Great Deal
$2,675 BELOW
Instant Market Value of $14,675

Price: $12,000

Mileage: 29,885

Location: Medina, NY 14103

Average time on market: 44 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Tectonic Description: Used 2016 Ford Focus Titanium Hatchback for sale - $12,000, 29,885 miles with Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2017/04/12/11/01/2015_ford_explorer-pic-6525157330003605570-152x114.jpeg

2015 Ford Explorer XLT 4WD Used Cars in Medina, NY 14103

Great Deal
$3,627 BELOW
Instant Market Value of $29,571

Price: $25,944

Mileage: 11,624

Location: Medina, NY 14103

Average time on market: 35 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ingot Silver Metallic Description: Used 2015 Ford Explorer XLT 4WD for sale - $25,944, 11,624 miles with Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/03/10/09/51/2016_ford_mustang-pic-4066184318986500961-152x114.jpeg

2016 Ford Mustang EcoBoost Premium Convertible Used Cars in Medina, NY 14103

Great Deal
$2,948 BELOW
Instant Market Value of $23,946

Price: $20,998

Mileage: 24,570

Location: Medina, NY 14103

Average time on market: 30 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Competition Orange Description: Used 2016 Ford Mustang EcoBoost Premium Convertible for sale - $20,998, 24,570 miles with Backup Camera, Remote Start
https://static.cargurus.com/images/forsale/2017/05/02/09/06/2015_ram_1500-pic-5385200111136921420-152x114.jpeg

2015 Ram 1500 Tradesman Crew Cab 4WD Used Cars in Medina, NY 14103

Great Deal
$3,760 BELOW
Instant Market Value of $28,757

Price: $24,997

Mileage: 23,141

Location: Medina, NY 14103

Average time on market: 35 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Bright Silver Metallic Clearcoat Description: Used 2015 Ram 1500 Tradesman Crew Cab 4WD for sale - $24,997, 23,141 miles with Steel Wheels, Quick Order Package
https://static.cargurus.com/images/forsale/2017/04/05/10/33/2014_ford_edge-pic-3056119890322176679-152x114.jpeg

2014 Ford Edge Sport AWD Used Cars in Medina, NY 14103

Great Deal
$3,117 BELOW
Instant Market Value of $25,116

Price: $21,999

Mileage: 48,730

Location: Medina, NY 14103

Average time on market: 53 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ruby Red Metallic Tinted Clearcoat Description: Used 2014 Ford Edge Sport AWD for sale - $21,999, 48,730 miles with Sunroof/Moonroof, Aluminum Wheels, Remote Start, Navigation System
https://static.cargurus.com/images/forsale/2017/05/29/08/30/2014_lincoln_mkt-pic-6050325424432065395-152x114.jpeg

2014 Lincoln MKT 3.5 EcoBoost AWD Used Cars in Medina, NY 14103

Great Deal
$3,329 BELOW
Instant Market Value of $28,329

Price: $25,000

Mileage: 28,820

Location: Medina, NY 14103

Average time on market: 38 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Smoked Quartz Metallic Tinted Clearcoat Description: Used 2014 Lincoln MKT 3.5 EcoBoost AWD for sale - $25,000, 28,820 miles with Sunroof/Moonroof, Aluminum Wheels, Heat Package, Navigation System, Elite Package
https://static.cargurus.com/images/forsale/2017/03/10/09/51/2016_ford_mustang-pic-1428947688323151088-152x114.jpeg

2016 Ford Mustang EcoBoost Premium Convertible Used Cars in Medina, NY 14103

Great Deal
$2,617 BELOW
Instant Market Value of $24,542

Price: $21,925

Mileage: 19,708

Location: Medina, NY 14103

Average time on market: 30 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Competition Orange Description: Used 2016 Ford Mustang EcoBoost Premium Convertible for sale - $21,925, 19,708 miles with Backup Camera, Remote Start
https://static.cargurus.com/images/forsale/2017/02/14/12/13/2016_ford_mustang-pic-6723643631411239767-152x114.jpeg

2016 Ford Mustang GT Premium Convertible Used Cars in Medina, NY 14103

Great Deal
$4,057 BELOW
Instant Market Value of $35,056

Price: $30,999

Mileage: 10,949

Location: Medina, NY 14103

Average time on market: 49 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Triple Yellow Tri-coat Description: Used 2016 Ford Mustang GT Premium Convertible for sale - $30,999, 10,949 miles with Navigation System, Leather Seats, Backup Camera
https://static.cargurus.com/images/forsale/2017/04/27/16/01/2015_ford_escape-pic-4483947755979092780-152x114.jpeg

2015 Ford Escape SE 4WD Used Cars in Medina, NY 14103

Great Deal
$2,302 BELOW
Instant Market Value of $17,302

Price: $15,000

Mileage: 42,189

Location: Medina, NY 14103

Average time on market: 34 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Sunset Description: Used 2015 Ford Escape SE 4WD for sale - $15,000, 42,189 miles with Backup Camera
https://static.cargurus.com/images/forsale/2016/12/14/13/15/2016_ford_mustang-pic-9073114009031980564-152x114.jpeg

2016 Ford Mustang GT Premium Convertible Used Cars in Medina, NY 14103

Great Deal
$3,816 BELOW
Instant Market Value of $33,815

Price: $29,999

Mileage: 18,284

Location: Medina, NY 14103

Average time on market: 49 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Oxford White Description: Used 2016 Ford Mustang GT Premium Convertible for sale - $29,999, 18,284 miles with Remote Start
https://static.cargurus.com/images/forsale/2017/01/10/11/23/2016_ford_mustang-pic-8078667228342889758-152x114.jpeg

2016 Ford Mustang EcoBoost Premium Convertible Used Cars in Medina, NY 14103

Great Deal
$2,334 BELOW
Instant Market Value of $25,132

Price: $22,798

Mileage: 14,898

Location: Medina, NY 14103

Average time on market: 30 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Triple Yellow Tri-coat Description: Used 2016 Ford Mustang EcoBoost Premium Convertible for sale - $22,798, 14,898 miles with Backup Camera, Remote Start
https://static.cargurus.com/images/forsale/2017/03/10/09/51/2016_ford_mustang-pic-8112815626823780745-152x114.jpeg

2016 Ford Mustang EcoBoost Premium Convertible Used Cars in Medina, NY 14103

Great Deal
$2,329 BELOW
Instant Market Value of $24,254

Price: $21,925

Mileage: 22,057

Location: Medina, NY 14103

Average time on market: 30 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Competition Orange Description: Used 2016 Ford Mustang EcoBoost Premium Convertible for sale - $21,925, 22,057 miles with Remote Start
https://static.cargurus.com/images/forsale/2017/04/24/14/47/2014_buick_encore-pic-7275718106866211312-152x114.jpeg

2014 Buick Encore Premium Group Used Cars in Medina, NY 14103

Great Deal
$2,235 BELOW
Instant Market Value of $18,234

Price: $15,999

Mileage: 47,725

Location: Medina, NY 14103

Average time on market: 49 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: White Pearl Tricoat Description: Used 2014 Buick Encore Premium Group for sale - $15,999, 47,725 miles with Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Jun 14, 2017
helpful, pleasant staff
Is this review helpful? Yes | No
Jun 12, 2017
The experience was good and honest even though a deal could not be made due to issues with previous dealer's hidden issues with our trade in. Ricky who was our sales person was very nice, took us for a test drive and explained things about the Mustang. The used-car manager was very nice in explaining the issue with our trade-in car that we were unaware of at the time we bought it from another dealer as we purchased it used. Overall a good experience and they were very nice.
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May 18, 2017
Got there about 10:15. Kevin met us at the door and was great. Drove car and loved it! Worked out a deal without bickering with sales manager! Got exactly what I wanted for trade! They got me a better rate from the Credit Union I was pre-approved with because they do so much business with them. On my way home with a full tank of gas by 1:00! Loved the experience and would buy again in a heartbeat!
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Apr 29, 2017
Orleans Ford is still searching for a truck for my specific purpose. They have an excellent marketing/sales growth manager in Stephanie.
1 of 1 people found this review helpful.
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Apr 29, 2017
Sold the vehicle while I was out on a test drive with it. Not recommended.
1 of 1 people found this review helpful.
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Apr 24, 2017
Very polite and friendly.
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Apr 17, 2017
We purchased the 2015 Ford Edge was sold by the time we contacted them but we did purchase a 2015 Ford Escape from Orleans Ford. We would highly recommend them as a dealership.
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Apr 11, 2017
Initial contact was cordial. It went down hill from there. Failure to call back when promised. Not told that there was an offer on the car at outset. Bottom line it was not worth the hour and a half drive when the outcome was not guaranteed. Got another car much closer to home and with far superior customer service.
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Apr 7, 2017
Rich promptly followed up on my interest in the car I asked about. I ended up buying a car from them
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Mar 21, 2017
Kingswood_2407
Gosh what a nice dealership and a great selection of cars! Stephanie was wonderful. She knew her stuff and it was extremely easy to make the purchase. Thumbs up all the way around!
1 of 2 people found this review helpful.
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Mar 15, 2017
Great! I've NEVER been to a nicer dealership, they were the most non-aggressive, not pushy, very attentive and kind people I've experienced in all the years I've dealt with dealerships. I will recommend everyone I know to go there to have the experience I had. And the deal I got on my new car was awesome! Thank you Dominick for taking excellent care of me
0 of 1 people found this review helpful.
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Mar 11, 2017
The entire team I dealt with were very nice.
0 of 2 people found this review helpful.
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Mar 9, 2017
Responded very quickly and was very courageous.
0 of 2 people found this review helpful.
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Feb 24, 2017
Mike0533bikes
Sales staff was very helpful couldn't Make a deal but would recommend
0 of 2 people found this review helpful.
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Feb 19, 2017
The dealer did contact me and it all went downhill from there. Typical "car salesman" approach. Act all nice and friendly, use double talk and terms that imply you are getting a good deal. Rush thru the sale paperwork so you don't see that you are not getting exactly what you agreed on. But its "really great deal, with "pay off" of the trade. They didn't give me the opportunity to go through my own bank for a loan, they just did it among themselves at a higher rate that was "to anyone else a great deal". I am refinancing at a better rate. Would i recommend this place?...Never! In fact in the short time I owned this vehicle I voice my opinion to others looking for a vehicle, where NOT to go. One unhappy customer.
8 of 8 people found this review helpful.
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Feb 11, 2017
The car was a lemon law return due to the water getting in cabin because if a missing seal...it was not denoted on the carfax. I drove down to walk around it. To be fair, the salesman display disclose to me as soon as we spoke on the phone. It felt kind of bait and switch. But that's car buying right?
3 of 3 people found this review helpful.
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Feb 9, 2017
mustang_10044
Great
0 of 3 people found this review helpful.
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Feb 5, 2017
Great customer service and friendly! Work with you in order to figure out what the best car is for you!
0 of 1 people found this review helpful.
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Feb 3, 2017
Responsive, honest, fair price, no pressure, very accommodating, thorough. This applies to the sales staff as well as support people like finance. They went out of their way to accommodate my schedule.
1 of 1 people found this review helpful.
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Dec 10, 2016
Staff is not organize and salesman giving attitude, will never buyou anything from them
7 of 9 people found this review helpful.
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Nov 18, 2016
Excellent
0 of 3 people found this review helpful.
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Nov 15, 2016
Very personable..professional..and desire to serve you as a customer....
0 of 2 people found this review helpful.
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Nov 13, 2016
Jason was very curtious and helpful. Even followed up after our initial conversation, still fantastic. I have nothing but great reviews for Orleans Ford.
2 of 2 people found this review helpful.
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Nov 6, 2016
good communication
0 of 3 people found this review helpful.
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Nov 3, 2016
panda2013
very professional.....not pushy
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Nov 2, 2016
lfisher564
Got back right away and answered any questions that I had.
1 of 1 people found this review helpful.
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Nov 1, 2016
I looked at this vehicle. It was what I thought and was ready to purchase. I was between this one and another similar truck. After working with a newer salesman whom needed little help I did not buy it and would never buy or recommend this dealer. This is because of the terrible service from the so called sales manager. It was later at night so not busy. The manager could have come out of his little box/office and helped the salesman close the deal. Instead he came out with window stickers threw them on the table and walked away. I knew what they were, but caught him off guard when I asked him what this is. Needless to say, my wife and I walked out and the following day bought the other one. I was happy to work with the other dealer. Who made everything very easy to complete, even delivering it to my work after detailing as I could not make it there the p/u day planned because of an appointment for my 3 year old son.
10 of 10 people found this review helpful.
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Oct 31, 2016
Bought the car from Orleans Ford. The price was right , they didn't give me the money I wanted on my trade , but am overall very satisfied with the car. It was a long drive and Dominic was very nice to deal with , found the folks there very nice. They must be doing a good job , because it was very busy on Saturday.
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Oct 29, 2016
Not too good. He questioned by basis for stating that his price was too high. When I responded in writing there was no communication.
4 of 4 people found this review helpful.
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Oct 26, 2016
While still in transaction, the dealer has gone overboard in trying to accommodate. Definitely people who will try to work with you in every way.
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Oct 13, 2016
Called about a used car they responded quickly told me yes the car was available, I explained that I lived an hour away and would be there at about 11:00 am. At 10:58 when I was 2 minutes away from dealership they called me to tell me that the car had just been sold but I could come look wt some other cars if wanted. Wasted 2 hours of my time!! Don't trust this dealership!!
7 of 7 people found this review helpful.
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Sep 23, 2016
Great buying experience. Fair trade, fast and easy finacing. Was in my new car the next day. Would recommend Orleans Ford and will return for future purchase.
1 of 1 people found this review helpful.
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Sep 23, 2016
Immediately response from the initial email. Also they followed up. I ended up buying a different car but would definitely consider this place in the future
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Sep 11, 2016
They were just outstanding - made the entire process easy. The car and Rich there and the dealership exceeded my expectations. I will look to them first for my next car purchase.
1 of 1 people found this review helpful.
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Sep 6, 2016
He called back right away but I couldn't text him to let him know what I was interested in
1 of 1 people found this review helpful.
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Aug 8, 2016
Sales person responded quickly nice to talk to
0 of 1 people found this review helpful.
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Jul 30, 2016
Very informative. Friendly. Not overpowering.
0 of 1 people found this review helpful.
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Jul 20, 2016
Cory helped me in making a great car purchase......thanks
0 of 1 people found this review helpful.
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Jul 17, 2016
Very good selection and pricing, well worth the drive.
0 of 1 people found this review helpful.
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Jul 17, 2016
Dealer responded quickly by phone and email
0 of 1 people found this review helpful.
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Jul 11, 2016
kellinEnterprises
dealership contacted me right away. sales representative was very helpful.
0 of 1 people found this review helpful.
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Jul 3, 2016
Everyone was helpful and made the process quick and easy!
0 of 1 people found this review helpful.
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Jun 28, 2016
They worked with us way beyond expectations.
0 of 1 people found this review helpful.
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Jun 4, 2016
Rich responded to our email question just fine. We went to the dealership to see the vehicle. The other guy that had a desk next to Rich went out to get the truck so we could drive it. When we got back, we asked what the difference would be between leasing and purchasing. Rich got up and went in the other room without telling us he would be awhile. We had to pick up our grandkids from school so we had to leave. We had another guy get him from the room. We asked if he could call when he got it figured out. He finally called us the next day. We did more online research so we told him we would like a truck with a center console rather than a middle seat in the front and asked if he had one. He said he would check and call us back. We waited awhile and gave up. We bought a truck at another dealership that day. Rich from Orleans finally called us back a week later to say he had a truck. I told him we had already purchased one. I'm still scratching my head about this guy.
3 of 3 people found this review helpful.
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May 31, 2016
bought a different but they did contact me
0 of 1 people found this review helpful.
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May 4, 2016
Salesman was very courteous and helpful. I will continue to shop their website.
0 of 1 people found this review helpful.
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Apr 25, 2016
The picked me up from the airport. The responded to all my questions. It was a very good experience.
0 of 1 people found this review helpful.
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Apr 9, 2016
Tom was great the most enjoyable car deal i have ever done.
0 of 1 people found this review helpful.
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Apr 9, 2016
Tom never got back to me after the first phone conversation
2 of 3 people found this review helpful.
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Apr 4, 2016
Contacted me quickly, car I was interested in was sold but they had more for me to check out . I will be doing that when weather clears.
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Mar 27, 2016
Called me back the next day
0 of 1 people found this review helpful.
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Mar 13, 2016
Before seeing the vehicle I negotiated a $500 discount, on inspection I found the that there were no spare tire or jack and I liked the car and got another $100 off, got the car for $10,400 before fees & taxes,,,they were willing to work with us......great thus far.
1 of 1 people found this review helpful.
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Feb 27, 2016
Nice
0 of 1 people found this review helpful.
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Feb 16, 2016
Kept playing phone tag, decided not to buy a car
1 of 2 people found this review helpful.
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Feb 13, 2016
Phreddy24
Kevin was very helpful. Great to work with.
0 of 1 people found this review helpful.
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Jan 20, 2016
Great
0 of 1 people found this review helpful.
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Jan 20, 2016
Very fast on responding.
0 of 1 people found this review helpful.
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Jan 8, 2016
did not purchase this truck. They did contact me via e-mail. did not pressure me or over reach
0 of 1 people found this review helpful.
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Jan 7, 2016
They did a great job only thing is they should of give u a full tank of gas when u buy a car but other then that they was nice
0 of 1 people found this review helpful.
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Dec 13, 2015
Contact through email only was good
0 of 1 people found this review helpful.
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Dec 12, 2015
First time in a long time the salesman actually knew the product he was selling. Nice place, good deal, I'd buy there again.
0 of 1 people found this review helpful.
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Dec 9, 2015
Honest
0 of 1 people found this review helpful.
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Dec 4, 2015
The vehicle was sold after I made appointment, was not notified. until I inquired
0 of 1 people found this review helpful.
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Dec 1, 2015
Friendly staff, honest pricing
0 of 1 people found this review helpful.
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Nov 15, 2015
nhowell919
If I could give the sales customer service less than one star, I would. Salesmen knew nothing at all about the vehicle and behaved in a way as if he was doing us some sort of favor. Had some decent vehicles however but avoid if possible.
4 of 4 people found this review helpful.
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Nov 8, 2015
After driving an hour to get there our salesman, or anyone in the dealership, was unable to answer any of our questions. When my wife inquired about leases deals his response was "I don't know". We asked about extended warranties and again "I don't know". As a matter of fact he said "I don't know" 5 times to us(I counted). I asked the salesman to please email me back with answers for the 4 questions we had. I was given one answer and had to again ask for the other 3. A day and half later and 30 minutes before they close I got a response. What's funny is if anyone there even borderline tried I was ready to buy. It was as if they had a bet going on to see who couldn't sell a car. Orleans Ford is a total waste of time unless you happen to live next door.
2 of 2 people found this review helpful.
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Nov 5, 2015
Dealership quoted a price for the 2016 Mustang, however, the day before the scheduled appointment to see the vehicle, they contacted me and increased the price by an additional $250 stating the Ford rebate incentive had changed/expired. No deal .
4 of 4 people found this review helpful.
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Nov 4, 2015
It's not like we have to by a fifth car for three drivers. We had been looking for a newer Mustang so, we were looking on CarGuru. We found a Mustang we thought we would like at Orleans Ford in Medina so I drove almost two hours in each direction to take a test drive and was seriously interested in the Mustang only to find out that they would not deal; they told me: "The price is the price." If I would have known that, I would never have wasted my time to go up there. I am a middle aged woman and I think they thought that they had a "live one on the line". Previous to that they seemed alright on the phone.
7 of 7 people found this review helpful.
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Nov 3, 2015
they got back to me quickly to let me know the vehicle was sold
0 of 1 people found this review helpful.
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Sep 10, 2015
They tried really hard to make the sale. I didn't buy from them as I got more of what I wanted for a price I could afford somewhere else. They have a good reputation ... Just didn't work out.
1 of 1 people found this review helpful.
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Jul 27, 2015
Everyone at the Dealership was friendly and courteous. Management worked to make my experience a pleasant one. I would buy there again.
1 of 1 people found this review helpful.
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Jul 2, 2015
speedy delivery, and great people to work with
0 of 1 people found this review helpful.
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Read 23 old reviews
Jun 21, 2015
wanted to look and possibly purchase car but only could be there around 4 to5 pm on sat. they were normally closed at that time and would not meet with me then
1 of 1 people found this review helpful.
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Apr 21, 2015
It was a sale, gas tank was not full no gift card(s) but they had the best price so I drove the hour
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Apr 16, 2015
Responded very quickly and ended up purchasing a vehicle through them. Really didn't feel any pressure as I felt at other dealers.
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Apr 2, 2015
I did not end up getting a car here because of the distance to the dealership but the dealer was extremely helpful and I highly suggest you buy your car here if it is in your area
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Feb 7, 2015
communication was great
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Nov 14, 2014
Awesome people to work with!
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Jun 4, 2014
The sales man was great! Personable and made the whole car buying experience painless and very quick.
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Feb 23, 2014
No pressure and didn't waste time.
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Feb 22, 2014
A joy to work with!
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Feb 22, 2014
great place to do business
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Jan 28, 2014
Straight forward no bs. What you would hope for in a car buying experience.
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Jan 4, 2014
this place knows what there doing .and do every they can do for you thanks for great deal
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Dec 27, 2013
suppose to look get a truck and they sold it on me
1 of 1 people found this review helpful.
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Sep 24, 2013
Although we didn't purchase our car here, my wife and I were impressed with the friendly, positive attitude of our sales agent and other employees. We were also struck by their very fair prices. We will go back to this dealership in the future.
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Aug 18, 2013
Cory Rising is the man to talk to and the rest of the staff was very friendly also. When I'm ready to buy again , Orleans ford in Medina N.Y is where I will be buying from !
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Jul 16, 2013
Dealers was nice to me and offered a lot of help.
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Jun 28, 2013
Responded quick and answered any questions I had asked. Purchased the vehicle and would deal with them again if the need arises.
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Feb 9, 2013
Very busy the day we went but I was still happy with the salesman we had.Thank You Jessie. We knew what we were looking for so things moved along ok. The only thing I would say is to be aware of is any added charges that are applied to the sale. We were buying a used car yet they still insisted that we had to pay a mandatory fee (NY Waste Tire Management Fee - $2.50/ tire) for all tires including the donut spare in the trunk.This fee would only be Applicable if they had put 5 brand new tires on the car (which they didn't). When I called them out on it the salesman seemed to think it had to be on there but when I said that's fine I'll pay the $12.50 but I'll be looking for my new tires.He then looked to the sales manager who said to take it off. It might have been a mistake on the salesman part but yet the manager immediately agreed. It's a minimal fee yet times all the sales can add up for the dealership. Just wondered how many other used car buyers should be getting new tires out of the deal. Overall though a good experience yet be be ready to play the salesman / sales manager waiting game.
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Dec 1, 2012
Rotochip
30
bought the car
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Oct 16, 2012
Bery pleasant to deal with, no pressure buying at all.
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Sep 23, 2012
Randy Klatt, Internet Sales Manager, responded both via e-mail and telephone, with additional follow ups. Although we did not conclude a sale on this particualr vehicle, I will certainly continue to monitor Orleans Ford's website and seriously consider this dealership in the future.
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Mar 6, 2012
Very friendly, informative, knowledgeable and helpfull. Nice people !!
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Feb 15, 2012
After we agreed on a written deal they still backed off from their promiss. I owed 6 cars in which 2 are Ford and will promiss to never buy a Ford again. This dealer didnt keep to their written promiss. Ford company should take their license to sell. Rate this dealer way below terrible.
1 of 1 people found this review helpful.
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