Basil Ford of Niagara Falls

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Internet Approved, Blue Oval Certified

6980 Niagara Falls Blvd
Niagara Falls, NY 14304

Sales: (716) 219-0043

Service: (716) 693-1400

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All reviewers have been verified to have contacted this dealer – Learn More
Dec 20, 2017
Got back to me the next day. Quick response.
Is this review helpful? Yes | No

Response from Basil Ford of Niagara Falls:

Thanks Chuck, happy driving!
Apr 30, 2017
Daytona98
Dealer did respond promptly
Is this review helpful? Yes | No

Response from Basil Ford of Niagara Falls:

Thanks!
Feb 1, 2017
I got the car I was after fast and with no problems, cleaned and well cared for by the staff. Thanks for everything.
Is this review helpful? Yes | No

Response from Basil Ford of Niagara Falls:

Thanks Eugene! Happy driving!
Nov 28, 2016
DrJbrx
Quick response, helpful
Is this review helpful? Yes | No
Sep 16, 2016
Car was still on line as for sale even though it was sold took a drive out two days before I called looking to see SUV and it was nowhere to be seen so I called the was told it was sold that day although twos before it was nowhere to be found
0 of 5 people found this review helpful.
Is this helpful? Yes | No
Aug 6, 2016
Dealer was responsive and very helpful sending me pics so I could evaluate this used vehicle before driving a few hours to see it. A bit of red tape to deal with the NY DMV to get the vehicle home. Jack and Scott worked with us to make a nice deal.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 29, 2016
I never got the answer about the car wanted to look at. They sent information about several other cars that I did not want to see.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 14, 2016
The initial contact, scheduling and follow up was great. However, after I got the the dealership, things began to go downhill quickly. I've been looking for a car for about 2 months now and not once have I had a sales person in the car with me on the test drive. Telling me where I needed to drive. That was the case here. I understand that different dealerships probably have different policies, it just struck me as weird since I haven't had it happen anywhere else. With the car I looked at being used, I understand that everything isn't going to be mint condition on it but when I brought up some issues I noticed, it was either brushed aside in an almost "take it or leave it" manner" or some excuse/reason was given for the issue that made little to no sense. And this was the good part of the experience... When we began to talk numbers, I was presented with "options" for financing terms, I was basically given what I needed to put down and what my monthly payment would be without having my credit checked and getting an interest rate. When I brought up the question and pointed out that I had looked at a car for this exact same price and that I knew what interest rate I could get, the salesman began asking what kind of car it was, as if that would make a significant difference. The car I referenced as actually older with more mileage so, if anything, the interest rate on that would have been higher than the 2013 Infiniti I looked at with Basil Ford. After a couple of minutes going back and forth, the salesman got flustered, stands up quickly from the table, and says "You don't like me. I'll just go get the sales manager." Like has nothing to do with it, my man. I researched and did the numbers before I even walked in your store. You just weren't prepared and clearly weren't trying to sell anything. I wouldn't say don't go here if you're looking for a used car but I would watch them closely as its seems like they attempt to pull a lot of hocus pocus/smoke and mirrors type stuff.
6 of 7 people found this review helpful.
Is this helpful? Yes | No
Jun 6, 2016
Drove 40 minutes to look at a vehicle that was already sold.
1 of 1 people found this review helpful.
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Apr 1, 2016
I had an aweful expirence with Basil Ford of Niagara Falls. I would not recommend anyone purchase a vehicle here. Their staff severly lacked customer service skills and were rude and demeaning throughout the entire purchasing process . 20 miles after purchasing my vehicle my caliper seized because my brakes had been put on backward, yet somehow the vehicle passed their inspection. I was extremely disappointed by Basil Ford on Niagara Falls and I suggest everyone look elsewhere to find a new or used vehicle.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Read 8 old reviews
Nov 5, 2015
Dealership has several locations. Scheduled appointment which, for personal reasons, had to reschedule. Dealership sent communication "sorry to here about that", but stated the vehicle would remain at the nearest local location for several more days. When I contacted the dealership (within 24 hours), I was informed the vehicle had been moved off their nearby location and had to work out the logistics to transport it back. Contacted me >48 hours stating the vehicle was once again located nearby. Too late; No deal.
Is this review helpful? Yes | No

Response from Basil Ford of Niagara Falls:

HeyDonna! Thank you for taking the time to review us on CarGurus.  I can assure you that our commitment to Customer Service is most important.  After looking into this, we realize that our Niagara Falls location moved the Mustang to the Walden location several times, as per your request.    You in fact gave our Niagara Falls location a scheduled time that you were available for and the vehicle was moved immediately.  When you didn’t show for this appointment, the vehicle was moved back to Niagara Falls.   We have had a lot of action on this 2015 pre-owned Mustang with only 200 miles on i
 More ...
Jun 4, 2015
The Salesman was very kind and helpful. I really enjoyed the whole process and I learned a lot. I got a really good deal on my vehicle. I will definitely go back to Steve Baldo when I am looking for my next whip.
Is this review helpful? Yes | No
May 8, 2015
I bought a ford focus at a fair price.The sales persion was a bit pushy and forgetfull, maybe new.I've had my other car sericed there as well slitly pricey but good quality work
Is this review helpful? Yes | No
Apr 24, 2015
bought car & got a great deal & awesome service. I would highly recommend them.
Is this review helpful? Yes | No
Jan 16, 2015
Sales person is persistent/pushy
Is this review helpful? Yes | No
Jun 18, 2014
very accommodating and efficient with the dealings and deliveries. would recommend them to friends and family.
Is this review helpful? Yes | No
May 16, 2014
Dealer responded immediately. Helped me to get my vehicle.
Is this review helpful? Yes | No
Feb 25, 2014
0 star's. Poor service. Poor quality. Trucks already been in shop twice in 7 days
Is this review helpful? Yes | No

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