Transitowne Dodge Chrysler Jeep Ram of West Seneca

asked for photos of 2016 Kia Sorento. Received several within 10 minutes. Very helpful. Gave 4 because I haven’t been to dealership yet.

Super helpful. Great selection and very professional. Will do business here in the future!!

I received a quick and polite response to my inquiry about a Ram truck but I decided to wait until spring to continue my search. I will be going to your lot when I continue my truck shopping.

I scheduled a time to look at a 2015 Jeep Patriot with the dealership, but the jeep was sold by the time I arrived. I did however have a good sales person named Brian that worked with me. I ended up buying a Jeep Compass and very pleased with it.

They were very responsive. It turned out I wasn’t interested in the car they were offering.

Contacted them long after their hours...a little before midnight to be clear...within a few minutes, I had received this email. " Thank you for contacting us here at Transitowne Jeep Chrysler Dodge Ram West Seneca. I just happened to be checking my email and I noticed your request for information. Our dealership is currently closed, but I will be contacting you in the morning when we open." Of course, I already knew they were closed, but hey they got back to me that quick. So morning came, now 8:15am...the next email ."I just wanted to reach out to you and touch base with you on the 2011 Dodge Grand Caravan. Unfortunately, this vehicle has been sold. This vehicle may still be online because it has not been updated yet..." Within this email they sent me a list of other similar vehicles, but $5K more than the one listed that I was interested in. Good experience I guess, just wish the car wasn't sold and given a list of similar cars out of my range. So 4 stars. Ill keep them in mind.

Very quick response, and very helpful.

Not much to say, left them a message and they responded in a timely manner. Made an appt to see car but they sold it before I could get to there. My fault due to scheduling issues

Prompt response. No deal made, but car was sold before I could get to see it. No problems.

Car with obvious accident damage and a clean carfax, no wonder on markwt so long.

Easy to deal with and quite helpful. They were willing to work with me. I wound up purchasing a Jeep from them.

Zero stars. I contacted the dealership before I made the 40 min trip there to ensure the vehicle was available and they would work with me and the price point I had. I was ensured that it was he end of the month they are pushing sales there would be no problem getting me into my budget for the specific vehicle. When I got to the dealership the vehicle wasn't ready or even there because a sale manager was using it as his personal vehicle for awhile,so we had to wait for him to drive there and clean it out. The dealer we worked with was great however his sales manager Jay was despicable. While trying to negotiate a price he was only willing to come down $500. Now at the time the SUV was slightly above market value so I went in knowing there was wiggle room on their price. We asked if he could drop $2000 and we would at the same time increase our down payment 2 grand, however he was not willing saying they don't negotiate pricing. My mother who is at their was just home from cancer treatments began to question why we were informed prior to driving out That they would absolutely be willing to work with us when in fact that wasn't the case. My mom then asked to speak to his boss and Jay standing maybe a foot from my mom puffed his chest out stepped closer and stated loudly he was the owner of that dealership. At that point I stepped between them and said he will not step up not speak to my mother that way and with a dealership of people now looking we left. I did email the actual owner of this daership with no response and since the incident the vehicle is still available for sale, nearly 3 months later and the price has dropped almost $4000. Funny had Jay not been a d bag and came down $2000 that vehicle would've sold. We found a dealership and were able to get a brand new vehicle for less than what this would've cost. I sincerely hope no one else ever has the horrible experience we did.

First salesman was not completely honest when describing the pickup over phone but gladly took a $500 deposit to hold it. Then when my flight was cancelled they were unable to work with me to stay an extra hour after hours which was the only flight I could take. Unimpressed.

Wonderful! Very personable and any questions we had they were in contact w/this and were happy to help. HUGE factor-they were not pushy, over bearing and did not stalk! Made my entire family feel comfortable and welcomed!