Toyota of Rockwall

1250 East I 30
Rockwall, TX 75087

Sales: (469) 757-4706

Service: (888) 713-1849

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All reviewers have been verified to have contacted this dealer – Learn More
Nov 25, 2017
This was one of the best experience of buying a vehicle at a dealership. The salesman was names Brian Dial and he was very helpful and took care of everything. The car had the color and options I wanted and I purchased the car. I will use this service again when I need to find another car
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 25, 2017
The dealer was overly responsive with 4 sales people contacting me at the same time. Only 1 answered my questions.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota of Rockwall:

Hello Mike,

Thank you for voicing you concern. I have looked into the matter and noticed that your questions about the blind spot monitoring and interior material were answered within the 2nd email, the first email being a standard intro letting customers know we will be in contact soon. That being said, the other two people who reached out to you were myself, the director of the sales department, and one of the sales managers. We like to get personally involved and make sure customers receive a top notch experience. I apologize if the two emails I sent you and the one email the sales manag
 More ...
Nov 24, 2017
They were very helpful in trying to assist me in the purchase of the vehicle and they even gave me advice on how to get it financed
0 of 1 people found this review helpful.
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Nov 7, 2017
they contacted me offering various cars availability
0 of 1 people found this review helpful.
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Oct 17, 2017
Dealer went above and beyond to make sure the deal was good for all parties involved. It was a quick and painless transaction.
0 of 1 people found this review helpful.
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Sep 11, 2017
GuruDQ9F8
best Experience
0 of 1 people found this review helpful.
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Sep 7, 2017
GuruDS2XY
good
0 of 1 people found this review helpful.
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Sep 1, 2017
KJamison
I am having an excellent experience dealing with Toyota of Rockwall over email. I'm not close enough to talk to them in person or even see the vehicle, but I am confident I've chosen the right people to buy a vehicle from. My sales representative is Alan.
0 of 2 people found this review helpful.
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Aug 22, 2017
Great sales
0 of 2 people found this review helpful.
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Aug 15, 2017
Festiva_1250
Very informative and has contacted me with updates throughout my search. Not pushy and answered my questions.
0 of 1 people found this review helpful.
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Jul 16, 2017
They have called me several times ...I I have not got a chance to get up to the dealership due to work ,and a 400 mile drive .......
0 of 1 people found this review helpful.
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Jul 15, 2017
Guru2XDN
We purchased our new vehicle here and it was an awesome experience.
0 of 1 people found this review helpful.
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Jul 10, 2017
After making an appointment to see a certain car and driving to Rockwall, Tx. from 100 miles away, the car wasn't there. It was not sold. One of the employees had driven it somewhere. They did not even know who had the car so they could call them back to the dealership for me to drive the car. A TOTAL WASTE OF MY TIME and planning and an extremely poor way to deal with customers. I would rate them lower but one star is as low as the grade goes.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota of Rockwall:

Very sorry to hear about your experience here at our store. We have figured out what went worng and have made the appropriate changes to our processes. If there is anything I can do to assist you please feel free to call me at (469)402-1633.
Jun 20, 2017
stonzee
Toyota of Rockwall is only interested in how much money they can get out of cars in for service. They lie and tell you that your car needs work it doesn't need. I had my car checked by another dealership and they told me that Toyota of Rockwall had lied about the work needed on my car. I would never buy a new car from them as they are unethical.
4 of 4 people found this review helpful.
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Jun 11, 2017
Kosmium
Bought my truck here. Worked with them by phone. Responsive and flexible
2 of 3 people found this review helpful.
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May 9, 2017
Good
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Apr 22, 2017
GuruVD6T
very responsive. possible purchase being made soon. Thnx
0 of 1 people found this review helpful.
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Apr 3, 2017
Tacuma_2605
They're awesome & keeps in touch with you to try to help you find what you are looking for.
0 of 1 people found this review helpful.
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Response from Toyota of Rockwall:

Thank you for sharing your experience  
Mar 22, 2017
Sales staff is friendly and courteous. Stayed in contact and kept me updated on negotiations.
Is this review helpful? Yes | No
Mar 11, 2017
Excellent service,even though we couldn't make a deal, I was treated very well
1 of 1 people found this review helpful.
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Response from Toyota of Rockwall:

Thank you for your kind words and for sharing.
Jan 30, 2017
We had an incredible experience buying a car here for our family. For the 1st time in my life, I actually trust a salesman and would highly recommend not only Toyota of Rockwal, but Robert Castle, a man of integrity and complete honesty. Thank You Robert!
2 of 3 people found this review helpful.
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Response from Toyota of Rockwall:

Thanks for taking the time to share your experience
Jan 3, 2017
very good on call backs and trying to assist in my search for a truck .
Is this review helpful? Yes | No
Dec 10, 2016
They have been contact me bye phone but I didn't get a chance to meet them because it was very far for me
0 of 2 people found this review helpful.
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Nov 12, 2016
Although I did not purchase from this dealer, they were very responsive to my inquiries.
0 of 2 people found this review helpful.
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Jul 20, 2016
Very helpful and responded quick to my inquiry.
0 of 1 people found this review helpful.
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Jul 2, 2016
Great experience
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Jun 7, 2016
Dealer was fine, we changed our minds
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May 9, 2016
Fantastic! I was totally satisfied with the timely response. Excellent customer service, which is hard to find these days..
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Apr 24, 2016
Excellent service. Fastest purchase that I ever experienced. Will buy from them in the future.!
0 of 1 people found this review helpful.
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Apr 22, 2016
I bought avcarvhete.
0 of 1 people found this review helpful.
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Feb 20, 2016
Advertised car is not the car with the correct price. Indeed car shown cost approximately $ 10,000 than posted price. Deceptive adv. on CarGurus. Bait and switch classic ! One must contact dealer to find this out, and make sure you ask the right questions to find this out too. Poor sales pitch, - Indeed appears the same car seen in adv months ago with a Christmas Red Ribbon on it !!
2 of 2 people found this review helpful.
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Feb 2, 2016
Great place to buy a car very nice people
0 of 1 people found this review helpful.
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Dec 16, 2015
Jiliano
Very friendly. Great guys
0 of 1 people found this review helpful.
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Read 17 old reviews
Nov 10, 2015
Prompt response
0 of 1 people found this review helpful.
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Nov 2, 2015
Great
0 of 1 people found this review helpful.
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Oct 17, 2015
Great
0 of 1 people found this review helpful.
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Sep 25, 2015
Great
0 of 1 people found this review helpful.
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Aug 6, 2015
I live 90 miles away from the dealership. Because I am unable to drive at this time, we conducted all business via internet and phone, then they brought the papers to sign and the car to my home. The went above and beyond what most deals do. I was very impressed and highly recommend them!
1 of 2 people found this review helpful.
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Jul 7, 2015
Sales person,, and sales manager , couldn't get lies right between em ,, so walked out, glad I did
1 of 1 people found this review helpful.
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Apr 30, 2015
Awesome
0 of 1 people found this review helpful.
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Apr 28, 2014
Very good experience buying the vehicle
0 of 1 people found this review helpful.
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Oct 21, 2013
Easy. No problems.
0 of 1 people found this review helpful.
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Apr 23, 2013
TOR was an excellent experience! They made us a tremendous deal on a 2013 Highlander and the service and attention to detail was flawless. They even include lifetime free carwashes, new owner events, giveaways, and other perks. Be sure and ask for Terry or Scott.
0 of 1 people found this review helpful.
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Apr 5, 2013
No complaints, I'm hard on dealers and I honestly can't complain. Happy with my car no doubt and also their service. Although I didn't find out until after the negotiations were done that the Kia 100,000 mile 10year warranty was non transferable which if I had known before hand I would have felt slightly different about walking out at the price we agreed on. Bought a Kia optima 2011
0 of 1 people found this review helpful.
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Feb 26, 2013
I just bought a Toyota Highlander from this dealership and my experience was a nightmare! They have the worst customer service. Almost everyone is very mean! They sneaked an extended warranty to my loan without consulting me. As if that is not enough, they raised the posted price of the car by more than $300 dollars. When I went back to raise my concerns, the guy was yelling at me instead of explaining to me! If you thinking of doing business with them, take my advice, please don't!
1 of 1 people found this review helpful.
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Oct 23, 2012
Would have been excellent if they hadn't lead us to believe we had gotten the vehicle two days before we were really approved. It would have been very embarrassing if I had to tell everyone we didn't get it when I had already told them I did get it
0 of 1 people found this review helpful.
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Oct 20, 2012
Bad costumer service from 1 to 5 stars, they got 0 from me, But i can't cero so... :(
1 of 1 people found this review helpful.
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Apr 30, 2012
They kept saying, "We will work with you and we will get you a car." Well, I did not buy. They were asking the same price for a used 4,500 mile camry as a new camry.
1 of 1 people found this review helpful.
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Apr 26, 2012
No trply
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Feb 8, 2012
Liann was excellent to work with. Their whole team was very accommodating and I would use them again.
0 of 1 people found this review helpful.
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