Town North Mazda

307 S Central Expy
Richardson, TX 75080

http://www.townnorthmazda.com

Sales: (972) 848-3342

Service: (972) 231-6370

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Sales Reviews (15)

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SeanXTyler

Jun 20, 2017

A sales rep contacted me and was GREAT! Very informative, very helpful. I contacted them on a Wednesday and said I wanted to come see the car the next day and more than likely purchase it. Again, the salesperson was great, said he'd be there between 1pm and 2pm when I said I would be up there. Noon Thursday I get a call to confirm the appointment, and I tell them I'm on my way, I'll be there shortly after 1pm. I get a call at 12:45pm saying"Hey, don't worry about it, the car has been sold." Keep in mind, the buyer wasn't even on the lot, while I had cash in my pocket. So, I wrote it off as bad luck and moved on, finding a vehicle I loved a few towns over. Well, come to find out a week later, the "buyer" came in, and changed his mind on vehicles, and didn't even purchase it. To summarize, I showed up with cash for a car that was on the lot, and because this person was a friend of the manager I was turned away, only for the car to be available again, a week later. Sales reps are great, but management is disappointing. If someone else had bought and paid for it before I arrived, I'd understand, but I was turned down because someone with connections wanted the car and called to say so WHILE I WAS ON THE WAY without paying anything. I found the manager's actions to be wildly unproffesional, and unfortunately for his salespersons it cost them commission on a sale.

1 of 1 people found this review helpful.

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Response from Town North Mazda:

The customer that the vehicle was being held for has been buying cars from Town North Mazda for 25 plus years . Something Personal came up and We weren't going to hold their feet to the fire.

Paula

Jun 2, 2017

Prompt

1 of 2 people found this review helpful.

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Rosie2020

May 20, 2017

Very fast response

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Bunthorn

May 17, 2017

This dealler doesn't put all information or detail about car condition. The car older than what I expected.

3 of 3 people found this review helpful.

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Cindy

May 11, 2017

Only called once. Not over-bearing. Let me decide with no pressure

1 of 1 people found this review helpful.

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Kristi

Mar 6, 2017

I cannot remember when I have felt that a sales person I cared as much as Donnie about getting me in the right car at the right time. There was absolutely no typical sales pitch or aggression. When I turn in my lease car, this will absolutely be the dealer and sales person I turn to 1st!

4 of 4 people found this review helpful.

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Sheri

Feb 26, 2017

Responded quicky

2 of 2 people found this review helpful.

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carlosvegaa

Dec 12, 2016

Salesman was very dismissive, didn't have common courtesy to greet us or even ask what my name was.

1 of 1 people found this review helpful.

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James

Oct 29, 2016

great experience

2 of 3 people found this review helpful.

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Aaron

May 29, 2016

Very responsive. Replied and texted me almost instantly!

2 of 2 people found this review helpful.

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Liz

Feb 20, 2016

Didn't buy from them, but prompt response and follow up

2 of 2 people found this review helpful.

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Mark

Jan 14, 2016

accommodating!

2 of 2 people found this review helpful.

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dan

Oct 4, 2015

Quick response with questions. Excellent service with Todd.

1 of 1 people found this review helpful.

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Matt

Sep 24, 2015

Great service

1 of 1 people found this review helpful.

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ALICIA

Sep 12, 2015

Decided not to get this. They did call me right away.

1 of 1 people found this review helpful.

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Read 23 old reviews

kathleen

Mar 20, 2015

Got a great car!

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FILIBERTO

Feb 22, 2015

Mr. Sam is nice person

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Carlos

Jan 21, 2015

Jaguar XF in great condition, excellent customer service !!!

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Guillermo

Nov 24, 2014

Excellent service.

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Tyrus

Nov 11, 2014

Horrible services and redponsiveness. Sales person was so rude. Will never buy a car from them

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sharon

Aug 16, 2014

did not get to dealer, said had sold auto I was looking at, but later found not true-- sorry already bought somewhere else

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Ajay

Aug 15, 2014

The dealer was prompt to call back and answer any questions. I ended up not buying this car, because it did not fit my needs. The dealer was very helpful and upfront.

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Kim

Jul 16, 2014

Very helpful

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Noe

May 16, 2014

Good

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jesse

Apr 29, 2014

I called they told me they will find a way to get me in this car 2010 buick lacrosse and they didnt lie they found a way and now im real happy with my new car thankyou moe davanni this was my first big finance and it was great

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Dziegert

Apr 22, 2014

Very helpful.

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Sam

Apr 19, 2014

Great experience -- salesman Brent was helpful without being pushy. Everyone I dealt with were competent and efficient.

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Angela

Mar 6, 2014

Awesome service, Matt was very helpful!

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Frank

Feb 19, 2014

They advertise 2007 honda fit as ready to be test driven and when we went to see the car it was in the body shop with front end damage.

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don

Nov 20, 2013

Good experience. I waited too long to make my mind up and car got sold to another person.

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Artemisa

Aug 11, 2013

Our carsalesman called to confirm appointment and he wasn't there because he was sent home. The carsalesman who I spoke to wasn't friendly. overall the experience was a waste of time.

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David

Aug 9, 2013

Dealer would not respond to questions about whether car was still available and whether there was any room to negotiate the price. All they said was come on down to the dealership and drive one of their cars. Even when I told them we were buying a used Camry that week (which we did), they still wouldn't say whether or not they still had the Camry on the lot. My guess is that it was already sold some time before. They were evasive and probably being deceptive. I would NEVER go there or recommend that anyone else go there.

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Tom

May 6, 2013

Very nice and professional in every way. I did not make a trade but the experience was very positive.

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Susan

Feb 23, 2013

Contacted me quickly to let me know that the car I was interested in was sold and saved me a trip.

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Jaimie

Feb 16, 2013

Add said it was one owner car fax said three. When I drove the vehicle the a/c went out. And the vehicle wasn't very clean.

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Dina

Nov 1, 2012

Bought a 2008 Mazda CX9. Salesman was a pleasure to work with. Complete experience did not take all day, they were quick and easy to deal with. Highly reccomend them and would buy again.

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Don

Sep 3, 2012

very disappointed. Contacted about car and showed interest...the price went down $500 and they never contacted me. Very apathetic to selling this car...probably why still there 3 months

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penrod

Aug 19, 2012

Didn't visit in person but responded promptly by phone and was helpful and courteous when I called for further questions.

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