Tom Wood Volkswagen

4545 East 96th Street
Indianapolis, IN 46240

Sales: (317) 953-4090

Service: (866) 762-0225

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2013 GMC Sierra 1500 SLE Ext. Cab 4WD Used Cars in Indianapolis, IN 46240

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CarGurus IMV of $6,071

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Location: Indianapolis, IN 46240

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2015 Volkswagen Passat SE Used Cars in Indianapolis, IN 46240

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CarGurus IMV of $14,190

Price: $12,736

Mileage: 56,741

Location: Indianapolis, IN 46240

Average time on market: 30 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Titanium Beige Description: Used 2015 Volkswagen Passat SE for sale - $12,736, 56,741 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Remote Start, Navigation System, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 23, 2017
Bigalindy
5 star dealer! Great price, great staff. Judy was our sales person. She was awesome!!! I drove 3 hours one way to get the Jeep. It was totally worth it.
Is this review helpful? Yes | No
Dec 12, 2017
Not helpful. Could or would not answer basic question, and recommend I come in to speak to a "specialist".
Is this review helpful? Yes | No
Dec 8, 2017
Very friendly and communicative
Is this review helpful? Yes | No
Dec 1, 2017
the internet sales team responded very quickly and were very nice. I went to the dealership the next day to test drive a vehicle and it was sold already, which was fine. However, the salesmen that were on sight at the dealership were NOT helpful at all. They told me that the car was already sold and no one offered to show me anything else. I stood there for a minute or so to give them a chance to try to sell me something and it was awkward silence. The two salesmen were looking at each other weirdly and snickered so I told them thank you and left. How does a sales person not want to sell something? I emailed the internet sales department when I left and they apologized and said it wasn't typical behavior but at that point, I decided I didn't want to buy from them.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 26, 2017
DO NOT BUY FROM THIS DEALER. They promised a loan rate that they could not supply and then said the sales agent was " no longer with them" . They did not make attempts to work with me to over come the shortfall and have run a credit check on my credit which lowered my 800+ score. They are simply not work the time to work with and fail to communicate. There are many other dealers to chose from and you will be sorry if you work with them. They do not stand behind their word.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 26, 2017
Very friendly, imformative and quick to respond.
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Oct 20, 2017
GuruZ55MJ
Good
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 22, 2017
They responded very quickly. The employees were very nice and I bought a car from them.
Is this review helpful? Yes | No
Sep 12, 2017
GuruDN94V
They contacted me right away, and I was able to get an appointment to view and test drive an advertised Buick Encore the next day. The vehicle was exactly as shown online, and I ended up buying the Encore! When my original lender refused to finance my added warranties, Tom Wood VW found me a new lender with a better interest rate and an additional 3 year/36,000 mile, bumper-to-bumper warranty included with the financing! Overall, Tom Wood VW is a great dealership with nice of perks, like free car washes and oil changes.
Is this review helpful? Yes | No
Aug 9, 2017
Yes they contacted me right away
Is this review helpful? Yes | No
Jul 25, 2017
Very prompt response
Is this review helpful? Yes | No
Apr 17, 2017
They answered my questions.
Is this review helpful? Yes | No
Sep 1, 2016
Spoke to the wonderful Internet sales manager, she was great. The downside is they scheduled an appointment knowing the car I was looking at was gone, and would be gone until days after my appointment. Kinda miffed. If not for Jennifer's awesomeness, would be a 1 star.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Aug 28, 2016
tgregory53
The transaction was easy and timely. All were very professional.
2 of 2 people found this review helpful.
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Apr 24, 2016
Got back to me in a timely manor
2 of 2 people found this review helpful.
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Apr 15, 2016
Have not gone to look at car yet.
0 of 3 people found this review helpful.
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Apr 5, 2016
PlaneCraig
Tom Wood replied quickly to my vehicle inquiry.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 23, 2016
The experience was wonderful and respectful.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Feb 18, 2016
Just very rude
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Tom Wood Volkswagen:

Hi Cindy this is Mike Driver and I am the General Manager of Tom Wood VW.  I am sorry to hear about your experience.   We value each of our customer interactions.   I would like to speak with you directly to find out more about your visit and how we can continue to improve.   My direct line is 317-705-7105.
Feb 14, 2016
Prompt and very informative got a response immediately
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 1, 2016
I met with Greg and he was very friendly and open. Gave me all the time to check out the vehicle. However, I didn't notice before that the vehicle didn't have the entertainment system we wanted, so I didn't buy the vehicle. However the car on the lot was in excellent condition and drove very well.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Read 9 old reviews
Sep 18, 2015
The car sales women i was with had a great additude and pushed for us in the back when it came to makung a deal.
2 of 2 people found this review helpful.
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Aug 11, 2015
We were very pressed for time that day. There excellent service and knowledge about the car we looked at got us back on the road in record time. We didn't buy from them that day but will consider them in the future.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 8, 2015
Promptly returned all correspondence. Dealer worked with me on pricing and actually delivered the car to me with a full tank of gas.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 15, 2014
place was nice all were professional salesman was not timely was rude about my offer never called back to do any negotiating
1 of 1 people found this review helpful.
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Jul 19, 2013
Absolutely amazing!!!! They were EXTREMELY responsive, more than fair and the car was everything they promised and more! I buy a car every 3 years. Even though I live in Minchigan I will plan on buying from them again and again!
Is this review helpful? Yes | No
Jul 10, 2013
euroguy
45
the dealer gave me a price but it was out of my range.
Is this review helpful? Yes | No
Mar 28, 2013
did not purchase from, but they were extremely polite and helpful
Is this review helpful? Yes | No
Feb 15, 2013
Responsive and friendly.
Is this review helpful? Yes | No
Jul 23, 2012
Very professional and easy to work with.
Is this review helpful? Yes | No

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