Tim Short Chrysler of Middlesboro

Very poor. They did not get back with me about anything after I made contact and gave them my information. Tim Short CJDR is not a company that I would recommend. Since then I have found other dealerships closer to home that have better pricing.

Very nice people

Dealer called back, but too far to travel (3 hours away)

I bought a 2012 Corvette from Tim Short of Middlesboro, Kentucky. Never having owned a Corvette before, I trusted that the information I was given on the car prior to buying, was accurate. It wasn't. For example, I was told repeatedly that the car had a power roof. The salesman did not know how to put the top down, but he kept reassuring me that the directions were in the owner's manual. Needless to say, it is a manual. I found this out after arriving home with the car. The day after first seeing the car, I decided to purchase it. I called and put down a deposit to hold it. I went to pick the car up only to find an additional 200 plus miles on it. I asked for an explanation. Never got one. They said the only place it had been taken was to fill it up with gas. On the forms I received on the car when purchasing for the license, tax, and title, the dealership listed the mileage as 500 plus less then what was actually on the car. After purchasing the car, as I went to drive it out of the parking lot, I noticed a message that said "Service Tire Monitor." I had already signed the papers, but once again, asked our salesman why this suddenly flashed on, since it wasn't there when I first looked at the car prior to purchase. His response was that they don't service Chevy products. Upon arriving home, I found the trunk had a half inch of water in some of the compartments in the trunk. Obviously, they hadn't made sure the trunk was closed during recent rains. I also found out the horn didn't work...a minor thing, but when added to everything else, it shows what this dealership is like. But I think the thing that disappoints me most is, I wrote a letter to the General Manager of the dealership thinking he would be interested to know what had gone on. While I have been reassured that he read the letter, he has never responded to me in any way. He just didn't care. And the salesman that gave continual false information, has promised to send me via mail, a copy showing when the oil had been changed and the mileage and oil type. I have yet to receive it. I also asked for contact information for Tim Short, since his name is on the dealership, and while I was told this would also be sent, I have yet to receive it. Very strange that they obviously do not want the owner to know what has happened. While there are certainly things I should have checked prior to the purchase, I never expected to be lied to and ignored. This is no way to run a business. I strongly recommend staying away from this dealership. They may be knowledgeable on Dodge products, but they certainly aren't on Corvettes. Buyer beware!

good response

EXCELENT.... Eric and staff were more than accommodating. Made transaction smooth . By far the easiest transaction I have ever had when purchasing a car. Highly recommend....If they have a car you want, do not hesitate to purchase from them.

Great Dealer!!! Very helpful!!!

Best

Gary burgan our car salesman was great all these guys are wonderful to deal with they truly go above and beyond

Dealer responded fairly quickly via email. However they were unwilling to provide me with previous owner contact information. After several attempts, they were very evasive, so I moved on. I have owned many vehicles in my lifetime. Never purchased a used car without first getting information from the previous owner. Not a positive consumer experience for me. Would not be interested in buying from this dealer.

I have bought a vehical from this dealer before,I'd never go back no matter how the prices are. Respect,and looking out for the customer is not in there vocabulary.

Great dealer!!!!!!

Called back immediately!

I cannot praise this dealership enough. My salesman, Josh, has gone for and about the norm to provide great service. The whole staff is good to deal with, and go out of their way to take care of the customer.

Fast response,helpful sales.

Dealer responded and tried to make an offer but in the end too many miles and the vehicle had issues (which they were up front about) I didn't want to deal with.

Great!

Great experience had a wonderful time with Steve on Internet and Jennifer as our sale woman

screwed around with paperwork. they weren't prepared when I arrived after a 10 drive to pick the car up. was not full disclosure on state of vehicle.

Great to deal with, did not buy from them but staff was very nice over the phone.

Good customer service

I used to challenge car salesmen but anymore, I just do my research and do what I think is best. They never change... "We're loosing money on this deal, but we want you to be happy" etc. etc. Is that just the most common phrase they teach car salesmen?