Serra Buick GMC Cadillac Kia

GM Certified Internet Dealer, GM Certified Used Vehicles

12300 Thirty Mile Rd.
Washington, MI 48095

http://www.driveserra.com

Sales: (586) 991-3337

Service: (586) 331-2544

Today 8:00am - 8:00pm

(Closed Now)

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Sales Reviews (61)

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PatriotRomeo555

May 24, 2017

ask me to visit but the car was not ready

2 of 4 people found this review helpful.

Is this helpful? Yes | No

Response from Serra Buick GMC Cadillac Kia:

My name is Bob Davidson used car manager with Serra Pre-owned I apologize that you came to see a vehicle that was not ready yet. Please contact me at 586-281-2811 or bdavidson@driveserra.com and I will make arrangements for you to see the vehicle when it is ready. Thanks again for the opportunity and I look forward to helping in anyway that i can.

Guru2DVM

May 15, 2017

They were very helpful and answered all my questions in a timely manner...

0 of 1 people found this review helpful.

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Response from Serra Buick GMC Cadillac Kia:

Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care!

Regards, Randy Jackson, General Manager (586) 281-2200

Angela

Apr 29, 2017

Wonderful attitudes!! And prompt response.

1 of 2 people found this review helpful.

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James

Apr 27, 2017

This car is still not ready to be driven or sold, because it is being 'repaired under warranty' , wrong: 'repaired under insurance' (fuel pump) and as of yesterday, it might not be ready for another month as repairs are over $1000. Salesman or manager don't return calls for days and it still is being advertised as ready to sell and excellent condition. Terrible dealership.

4 of 5 people found this review helpful.

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Response from Serra Buick GMC Cadillac Kia:

James my name is Bob Davidson used car manager at Serra 586-281-2811 bdavidson@driveserra.com. I apologize for the lack of communication on the 2011 Cadillac CTS I know that Brian Adler has talked to you twice about the vehicle. When the vehicle was traded in it was in service for a warranty claim. The vehicle was fixed under warranty but unfortunately the replacement part failed and we are now still waiting on parts to fix it. I have removed it from our website but it does take a few days to filter down to all the sites that we advertise with. Again sorry for the lack of communication an

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Dorthy

Apr 17, 2017

The vehicle was horrible, completely phony and dealer tried to lie his way out of it! Never go there again

3 of 4 people found this review helpful.

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Response from Serra Buick GMC Cadillac Kia:

Dorthy my name is Bob Davidson used car manager with Serra 586-281-2811. I am very sorry that you feel that way please contact me and I will be glad to see how I can help you. bdavidson@driveserra.com is my email if that is easier for you.

mike

Mar 19, 2017

Vehicle advertised and discussed still had issue with non-functioning nav, a 2" round crack in windshield, and had to wait for new driver sear leather cover, as one in advertised car was severly cracked, also dealer told us our 2003 volvo v70 would only get $500 for trade-in...? A well maintained v70 is market valued 3 times-at the least. Then saleman boasted their dealership has the lowest prices on ANY car for a 500 miles radius ,"guaranteed!", which is immediately a red flag of "fake news". Also , used cars have zero price negotiation...?

10 of 11 people found this review helpful.

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Response from Serra Buick GMC Cadillac Kia:

Mike Bob Davidson used car manager bdavidson@driveserra.com I am sorry to see that you did not have a great experience at Serra. We value price one price our vehicles so they are priced below market averages that is how we sell as many pre-owned vehicles as we do. This way everyone who comes in gets a great value on the vehicle they are looking to purchase. As for you trade-in a 2003 with 222,875 miles on it is a vehicle that does not hold much retail value. We are doing a sale this Saturday that we will give $1,000 for your vehicle towards the purchase of any other vehicle $5,000 or more!

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lochlomond

Mar 4, 2017

Quick response and very informative, Alex Kelley is very professional and went the extra mile to provide with info that I needed before making a trip to their lot

3 of 4 people found this review helpful.

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Richard

Mar 3, 2017

The dealership was easy to work with. I left an e-mail about a vehicle I wanted to see and my salesman Alex had it ready for me when I got there. The finance department found me the best rate for my loan and I got a fair price for my trade in. If you want 5 Star treatment when buying a used car or truck , go see Alex Kelley at Serra GMC. Great experience.

2 of 2 people found this review helpful.

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Mary

Feb 3, 2017

I actually went to the wrong dealer when I was there but they were so nice appointing me to the right direction found where it needed to be and if things don't work out with where I'm at it will definitely be going back over there

2 of 3 people found this review helpful.

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ISLEFUN

Jan 22, 2017

Smooth 5 star transaction. Great communication. No high pressure and kept in the loop all the way Alex Kelley is top notch and took care of all the details making sure everything was in order and as promised. Extremely truthful and caring. Mike took care of all the financing without a hitch and the bottom line information was as promised. This is not your average dealer. It is very busy, expect some possible waiting but everyone passing by makes sure you are comfortable and in need of nothing. From the moment you make that call to signing of the papers it is a refreshing experience.

5 of 5 people found this review helpful.

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Steph

Jan 9, 2017

Couldn't ask for more. It was a long day,but all my request were taken care of. And with a smile.

2 of 3 people found this review helpful.

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MATTHEW

Jan 4, 2017

Great response time and follow up.

1 of 3 people found this review helpful.

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Chris

Jan 4, 2017

Very prompt in replying and accommodating a teat drive. knowledgeable and respectful of my time.

0 of 1 people found this review helpful.

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John

Jan 4, 2017

Kola very responsive helpful a nd professional would recommend to friends

0 of 1 people found this review helpful.

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Doug

Jan 2, 2017

Great and friendly staff.

0 of 2 people found this review helpful.

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Coxcomb

Dec 26, 2016

I contacted by email and a rep got back with me. The truck I was considering was sold before I made it to the lot.

0 of 1 people found this review helpful.

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Rex

Dec 24, 2016

Bad the car overheated before I could buy it, then he still wanted to sell me the car, I give this dealer 0 stars and will never return.

8 of 8 people found this review helpful.

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Melvin

Dec 20, 2016

Dealer call me back in a reasonable time sent all the information about the vehicle I appreciate that

1 of 2 people found this review helpful.

Is this helpful? Yes | No

Dec 19, 2016

The dealer was very responsive and attentive would go back, or referred to others

1 of 2 people found this review helpful.

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edward

Nov 7, 2016

Richard hayes was the salesman that we dealt with.he was very helpful and very courteous during our entire sale.

1 of 2 people found this review helpful.

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Zachary

Nov 1, 2016

I worked with Tony Herrington and my experience could not have been better.

1 of 2 people found this review helpful.

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yolanda

Oct 21, 2016

Alex Kelly was very helpful and tried to help us find the right vehicle unfortunately the car needed better detailing.

1 of 2 people found this review helpful.

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Response from Serra Buick GMC Cadillac Kia:

Yolanda thank you for the good review. I'm Bob Davidson used car manager for Serra I have sent that vehicle back out to have it re-detailed. I apologize for the vehicle not being up to par. Please call or email me if there is anything else I can do to earn your business 586-281-2811 bdavidson@driveserra.com

Brian

Oct 12, 2016

They were polite, professional, and low-pressure. They are a big dealership but I still felt personally taken care of.

1 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from Serra Buick GMC Cadillac Kia:

Brian that you for the review. If there is anything we can do in the future please let us know. Bob Davidson used car manager 586-281-2811 bdavidson@driveserra.com

Mike

Oct 9, 2016

Amanda Stork who is the Cadillac store internet rep was great to work with. She was responsive and helpful.

0 of 1 people found this review helpful.

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Response from Serra Buick GMC Cadillac Kia:

Mike thank you for the nice review on Amanda I know she prides herself on making sure every customer is taken care of. If there is anything that she or I can do please let us know. Bob Davidson 586-281-2811 bdavidson@driveserra.com used car manager

Caste219

Sep 29, 2016

The experience started off well as I went in and test drive the vehicle. After the drive I wanted to sit down and go over numbers but the salesman said he was busy and would send me a price the next morning. 15 minutes later I texted him with a questions and he responded saying that he just sold the car. I said really you sold it and didn't even make me an offer?? He ofcourse never responded and since the car was sold treated me like I never existed. Not a loyal or professional way to do business by selling cars from underneath people. I called a different dealer to complain and he was nice and claimed the car was sold earlier in the day. Even if that's the case the salesman didn't have enough courtesy to give me a call or a return text apologizing or explaining the situation. I would advise going somewhere else where they value you as a customer

4 of 5 people found this review helpful.

Is this helpful? Yes | No

Response from Serra Buick GMC Cadillac Kia:

Caste219 I apologize for the lack of follow up on my sales persons behalf. I'm Bob Davidson 586-281-2811 or bdavidson@driveserra.com used car manager. I would be glad to help you in anyway that I can. I know the original car you were looking at is now sold but we take in over 250 vehicles a month so if you would like to tell me what you are looking for I would be glad to help. Sorry again for the lack of professionalism and if there is anything we can do in the future please let me know.

Karen

Sep 4, 2016

The salesman Alex Kelley was very efficient and responded promptly to all my texts, telephone calls and questions

1 of 1 people found this review helpful.

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Guy

Aug 11, 2016

Got a car that I like nice price

Is this review helpful? Yes | No

Response from Serra Buick GMC Cadillac Kia:

Congratulation's on getting the car you wanted. Thank you again for the purchase. If there is anything we can help you with in the future please let us know. Bob Davidson Used Car Manager 586-281-2811 bdavidson@driveserra.com

Benjamin

Aug 3, 2016

Very professional, allowed us to test drive for several hours and have our mechanic look at it. Fair and open dealing with a trade-in. Car is in great condition. Overall very pleased.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from Serra Buick GMC Cadillac Kia:

Benjamin I am happy to hear you had a great experience if there is anything else that we can do please let us know. Thanks again for the business!! Bob Davidson Used car manager 586-281-2811 bdavidson@driveserra.com

Oliver

Aug 2, 2016

Responded well and fast.

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from Serra Buick GMC Cadillac Kia:

Oliver glad you were responded to thank you again for the opportunity. If there is anything else we can do to earn you business please let us know. Bob Davidson 586-281-2811 bdavidson@driveserra.com

Dan

Jul 14, 2016

Good people, bought car.

Is this review helpful? Yes | No

Response from Serra Buick GMC Cadillac Kia:

Thanks for the business Dan. Let us know if we can help you again in the future. Bob Davidson use car manager 586-281-2811 bdavidson@driveserra.com

Amanda

Jul 4, 2016

I did not purchase the vehicle but my experience was nice. He was very encouraging and positive, even when I said no.

Is this review helpful? Yes | No

cfnantais

Jun 14, 2016

Quick to respond but we went with another car

Is this review helpful? Yes | No

Clare

Jun 10, 2016

Dealer responded within 24 hrs I did not view car, drive to far

Is this review helpful? Yes | No

Diana

Jun 5, 2016

I had to call them about the car after I called them they called me back. I was going to pay cash and I could not get any thing off the price. They washed the car for me and said they would put gas in the car - half a tank. I drove any hour to get there and paid full price I should of got a full tank. Plus I never received my manual on the car - guess I will have to drive another two hours to get it. I love the car but I felt as if I should of walked out of there feeling as if I was a special person - did not happen felt ordinary.

3 of 3 people found this review helpful.

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Response from Serra Buick GMC Cadillac Kia:

Diana I am Bob Davidson used car manager with Serra thank you again for the purchase. I am glad that you are happy with the vehicle. I am sorry that you felt shorted on the half of tank of gas on the used vehicle but that is our policy on all used car purchases. As for the owners manual please call or email me and I will make sure you get one right away. 586-281-2811 or bdavidson@driveserra.com. Thanks again for the purchase please let me know if I can be of any further assistance.

sabotka

May 24, 2016

Appointments weren't kept waiting around too long

Is this review helpful? Yes | No

Sam

May 8, 2016

I bought it

Is this review helpful? Yes | No

Rocbottum

Apr 13, 2016

Good

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Apr 9, 2016

Very pleasant salesperson & seemed honest about the car (and others). She did seem MUCH more honest than most though. Did appreciate that the cars seemed more reasonably priced in this range of used cars. She told is they really don't know what's wrong w/each of the used cars in the lower price range and strongly encouraged us to have any of the cars we were interested get checked out by a mechanic. Truly appreciated that but as she was scrolling down the list for possible others to look at, she made comments like "no-this one has a bad transmission". So was a bit confused-do they know about the cars or not? Since this was at least the 5th dealership we went to, we wondered is this a new tactic they all say to get you to think they're honest by saying don't look at this car but this other one is better?

4 of 5 people found this review helpful.

Is this helpful? Yes | No

Jessica

Apr 7, 2016

Alex called me right away and was extremely patient and helpful during my car shopping experience. Joe in finance is great also!

Is this review helpful? Yes | No

Angela

Apr 3, 2016

Unprofessional! You don't tell a customer you are going to hold a vehicle and then say. Oh by the way, the car sold this morning. I say again. Unprofessional and delayed responses. Thanks Alex!

3 of 3 people found this review helpful.

Is this helpful? Yes | No

Response from Serra Buick GMC Cadillac Kia:

Angela my name is Bob Davidson used car manager I am sorry that you had a bad experience. I know you and Alex had been working together for a few days and I apologize on the bad communication of a car being held or not being held. We sell over 200 vehicles a month and are always getting more. If there is something particular you are looking for please contract me at 586-281-2811 and I will be glad to find you the car you are looking for.

Bee

Mar 27, 2016

Did contact me, but i had already purchased another vehicle

Is this review helpful? Yes | No

Dennis

Mar 24, 2016

Unscrupulous! Be aware of duct tape patch up's!!! In response to your comment Mr. Davidson, I still find it disgusting that even though you had been mislead as you say, I personally would take my due mistake, fix the repair and make a satisfied customer who would be appreciated and treated fairly ,may even come back. You really are unscrupulous, especially when you take no responsibility. ( buyer beware). The duct tape paint and clear coat was done by your detailer ,so I hear.

3 of 3 people found this review helpful.

Is this helpful? Yes | No

Response from Serra Buick GMC Cadillac Kia:

Dennis my name is Bob Davidson used manager at Serra Buick GMC Cadillac and I want you to know that we did not try and hide anything. The 2008 Lincoln Mark Lt was traded in that way and we were selling the vehicle in an as-is condition. I am sorry that you felt miss lead in any way. If there is anything I can do to help you in the future you can contact me at 586-281-2811 or bdavidson@driveserra.com.

George

Mar 22, 2016

Very quick response and salesperson seems to make you feel like your business is important.

Is this review helpful? Yes | No

Response from Serra Buick GMC Cadillac Kia:

George thank you for the kind words. If there is anything we can do in the future please let us know. Bob Davidson used manager 586-281-2811 or bdavidson@driveserra.com

Ronald

Feb 26, 2016

Great

Is this review helpful? Yes | No

Ray

Feb 16, 2016

Only on line usage

Is this review helpful? Yes | No

Response from Serra Buick GMC Cadillac Kia:

Ray my name is Bob Davidson used manager with Serra please let me know how I can help. My direct line is 586-281-2811 or email if best bdavidson@driveserra.com want all customer to be completely satisfied. Thanks

Wendy

Jan 3, 2016

Prompt on responding to my email

Is this review helpful? Yes | No

David

Dec 24, 2015

I would definitely give them a 5 star rating. They did and excellent job of making my car buying experience very positive. I am not sure how they could have made it better they seemed to have all of their bases cover as I look back at it

Is this review helpful? Yes | No

Ronald

Dec 24, 2015

This Dealer is all ways great 2 car purchased always use them for service

Is this review helpful? Yes | No

Scott

Dec 16, 2015

They were all great at Serra, the internet manager Alex did an awesome job of getting the used vehicle ready for me and let me take it for a long ride and check out all the responses. The vehicle was good to great and Alex showed me the Car fax with all the vehicle history. I was sold and the price was great. All in all I bought the vehicle and traded mine in and was very happy with the whole experience. Thank you Serra.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Carolyn

Dec 16, 2015

Ryan in used cars was a huge help.

Is this review helpful? Yes | No

Dave

Dec 15, 2015

Great selection of vehicles to choose from. The best price I could find for the vehicle we were looking for.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Gino_TS

Dec 6, 2015

Excellent!

Is this review helpful? Yes | No

hhaddad

Dec 5, 2015

Answered back quick. Courteous.

Is this review helpful? Yes | No

tanja

Dec 1, 2015

Felt pressured by finance officer to purch extended warranties. Only gav me 1 key fob. One day after driving car off the lot computer said it needed an oil change. Not consistent logging mileage for services performed on carfax. General manager was committed to making things right

1 of 1 people found this review helpful.

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Tarrie

Nov 25, 2015

U wouldn't believe the email I got . Rude pushy. Even with a deposit they wanted the car out in 48 hours. I found what I wanted but this dealer needs a serious class in customer service.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Denise

Nov 22, 2015

Our experience was great! We love the car!

Is this review helpful? Yes | No

Eric

Oct 21, 2015

The dealer has been very helpful and the price was fair. I purchased the vehicle.

Is this review helpful? Yes | No

Perry

Oct 16, 2015

Friendly and professional. A "Class Act".

Is this review helpful? Yes | No

oriana

Oct 11, 2015

Amazing service, I'd recommend them to anyone.

Is this review helpful? Yes | No

Rachel

Jul 26, 2015

Yes, on time return. Quick and professional.

Is this review helpful? Yes | No

Katie

Jul 14, 2015

Set up an appointment and drove a couple hours to the dealershi. They were too busy and did not know much about the car I was interested in, not to mention they had not even looked it I've since it was traded in and it needed help.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from Serra Buick GMC Cadillac Kia:

Hello Katie,
Some of our vehicles are in an "as-is" condition. We do not inspect these vehicles nor do we look them over. We do this in order to keep the cost down for you, the consumer to be able to purchase the vehicle at a lower price.
I hope this explanation helps.

I am happy to help

Alex Kelley
Internet Sales Manager
Serra Buick GMC Cadillac
12300 30 Mile Rd. Washington, MI 48095
Phone 586-281-2800
Direct 586-281-4021
Fax 586-281-2880
Cell 586-453-7798

Read 39 old reviews

Jim

Jun 21, 2015

I spoke with Alex Kelly about a 09 Acadia and he ws more than helpful and responded promptly to my questions.

Is this review helpful? Yes | No

Christina

Jun 20, 2015

Treated us like family, really!!

Is this review helpful? Yes | No

Bob

Jun 15, 2015

Responded very quickly & with no pressure. I purchased the vehicle. Richard Hayes was very helpful & professional.

Is this review helpful? Yes | No

Debora

May 13, 2015

Great bought vehicle

Is this review helpful? Yes | No

ricardo

May 13, 2015

Professional & honest. Let me know about engine lights & recommended a local mechanic.

Is this review helpful? Yes | No

Barongiere

Mar 30, 2015

They were very helpfum

Is this review helpful? Yes | No

Robert

Mar 13, 2015

My choice to purchase from Serra resulted in a very pleasurable experience. Professional, courteous, and efficient. Definitely would recommend.

Is this review helpful? Yes | No

greg

Feb 27, 2015

Very helpful and very organized

Is this review helpful? Yes | No

Rachel

Jan 30, 2015

Great customer service and awesome deal! They are not pressuring in anyway as some car dealerships may be. They made me feel welcome and at ease with purchasing my first vehicle. They we able to get me a loan with affordable monthly payments and give me $1000 for my trade in all in a few hours. I walked in to this dealership just expecting to look at the car that I had reviewed online and I ended up driving away with that very same car and satisfaction of getting a great deal! I would recommend them to anyone.

Is this review helpful? Yes | No

Polly

Jan 26, 2015

Emailed me once but never responded to my second email.

Is this review helpful? Yes | No

kevin

Dec 31, 2014

Excellent

Is this review helpful? Yes | No

Dec 15, 2014

Terrible agent. Drove 50 miles to see the truck. Tires had no tread and truck stated only 36,000 miles? Bed rails were cut and gouged, and rusted inspite of being treated with sprayed bed liner. WHen I asked the dealer if they had others he told me to just keep checking the website, which I'm not doing. Found a truck just outside Toledo much better experience. Don't wast your time at this place.

Is this review helpful? Yes | No

Matthew

Nov 14, 2014

Responded quickly - wasn't pushy

Is this review helpful? Yes | No

Tony

Oct 8, 2014

Bought a high mileage used vehicle, didn't expect top of the line service. But, the salesman and financial guys were great. Treated well and was out the door fairly quickly!

Is this review helpful? Yes | No

Cass

Oct 1, 2014

Great people

Is this review helpful? Yes | No

Daniel

Sep 17, 2014

Very friendly

Is this review helpful? Yes | No

leah

Aug 26, 2014

Great experience

Is this review helpful? Yes | No

Marc

Aug 8, 2014

Fantastic service and follow-up, not pushy, super friendly.

Is this review helpful? Yes | No

shirley

Aug 4, 2014

when ok car was'nt a convertiable that was my error

Is this review helpful? Yes | No

Anthony

Aug 3, 2014

Is this review helpful? Yes | No

don

Jul 29, 2014

did respond but priced to high

Is this review helpful? Yes | No

29steinke

Jul 29, 2014

Would not answer questions about the vehicle.

Is this review helpful? Yes | No

jerry

Jul 26, 2014

Called and made an appt to see a car which was advertised. I drove 20 miles to the dealer only to find the car was given to a salesman to use over the weekend and had left early.

Is this review helpful? Yes | No

John

Jul 23, 2014

All good

Is this review helpful? Yes | No

Chrissy

Jul 4, 2014

Fast response and follow up

Is this review helpful? Yes | No

Steve

Jul 1, 2014

very cooperative. answered all my questions, supplied photos and I did purchase the vehicle from them.

Is this review helpful? Yes | No

Nancy

Jun 21, 2014

Very quick response. Follow up was timely and courteous! We will definitely be going to Serra again!

Is this review helpful? Yes | No

Charles

Dec 26, 2013

Demonstrated the overall professionalism to warrant this rating.

Is this review helpful? Yes | No

Matthew

Oct 16, 2013

went to go see a sharp vet n all I saw was a dirty car very disapointed

Is this review helpful? Yes | No

Richard

Sep 10, 2013

The young salesman did a excellent job of getting the vehicle back to the dealership from the original owner so I could look over the vehicle and negotiate the deal. The dealership handled the paperwork process in a professional manner.

Is this review helpful? Yes | No

Tracy

Mar 25, 2013

good

Is this review helpful? Yes | No

Karen

Feb 20, 2013

Called me, but car had already sold

Is this review helpful? Yes | No

jesus

Feb 16, 2013

Dealer responded well

Is this review helpful? Yes | No

david

Jan 13, 2013

Solid.

Is this review helpful? Yes | No

Bev

Jan 9, 2013

Grreat friendly service.

Is this review helpful? Yes | No

Gracie

Oct 8, 2012

Excellent service

Is this review helpful? Yes | No

Rick

Aug 29, 2012

Very good dealership....Brian helped us alot!

Is this review helpful? Yes | No

Apr 30, 2012

I was totally disappointed!! I called ahead that day to make an appointment. I drove a distance that afternoon to see this vehicle. I kept my appointment and then waited in the showroom for 45 minutes. When someone finally came to meet me, I was told the car had been sold 2 hours earlier. No one had the courtesy to give me a call. I would never recommend this dealership to anyone!!!

Is this review helpful? Yes | No

Patrick

Dec 21, 2011

They are great! Very helpful.

Is this review helpful? Yes | No

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Serra Buick GMC Cadillac Kia