Serra Buick GMC Cadillac Kia

GM Certified Internet Dealer, GM Certified Used Vehicles

12300 Thirty Mile Rd.
Washington, MI 48095

http://www.driveserra.com

Sales: (586) 991-3337

Service: (586) 331-2544

Closed Today (Sun)

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Sales Reviews (73)

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Jun 22, 2018

GuruT5Z5T

So far I have had a great experience with Serra Buick. Everyone I spoke with were very kind and helpful. I am planning on purchasing a vehicle from them next week.

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Jun 2, 2018

Mandy

Very helpful

1 people found this review helpful.

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Response from current dealership:

Thank you for the great review, Mandy. Please come visit us if you need anything else, be it service or sales.

Best,
Randy Jackson, General Manager, (586) 281-2200

May 21, 2018

Sterlingvac

Drove a hour to see van salesman didn’t tell me about all the dents and the bad touch up on the paint

2 people found this review helpful.

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Response from current dealership:

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenience that occurred in our sales department. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience.

Sincerely,
Randy Jackson, General Manager (586) 281-2200

May 8, 2018

Deborah

The salesman Alex was great. He handled everything perfectly. One thing that stood out was he did not try to sell us a lot of extra stuff like some dealerships do. When I asked about certain products, he explained. Then we bought what we felt we needed. The experience was different than what we’ve had in the past and the car was priced perfectly.

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Response from current dealership:

Thank you so much for taking the time to provide such great feedback, Deborah. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Alex was able to show you our dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs.

Best,
Randy Jackson, General Manager (586) 281-2200

Apr 27, 2018

Erik

Asked via a text message if there was "anything wrong with the truck mechanical or otherwise"? Salesman replied " nothing they knew of or could see". Also told him i would be driving almost 2 hours to come see the truck. I arrived there to find both bed rails severly scratched the drivers side bed rail dented, both front fenders had paint peeling off and rusting, the rear bumper badly rusted around the trailer electrical plug, and the interior drivers door panel busted. I asked the saleman why he didnt tell me about the damages. His reply was " i did not see it". The scratches alone were visible from 20 feet away. So i can say i will not go back to look at another vehicle.

3 people found this review helpful.

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Response from current dealership:

The needs of our customers are always our top concern, Erik. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact us at your earliest convenience. We look forward to hearing from you.

Sincerely,
Randy Jackson, General Manager (586) 281-2200

Apr 13, 2018

Joe

I had a great experience at the dealership everyone was very friendly and nice. Awesome place.. Live by new track

0 people found this review helpful.

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Response from current dealership:

Thank you so much for taking the time to share your feedback with us, Joe! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

All the best,
Randy Jackson, General Manager (586) 281-2200

Apr 8, 2018

James

They were very helpful with everything. I will for sure be back to but my next car.

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Response from current dealership:

Thank you for this amazing review, James! We really appreciate your business and look forward to assisting you again soon!

Best,
Randy Jackson, General Manager (586) 281-2200

Apr 7, 2018

roszee1

Very helpful information about this car. I may still go to the dealership, its a long drive for me though. Thanks for the information.

1 people found this review helpful.

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Response from current dealership:

We appreciate the kind words. We look forward to seeing you again in the future!

Best,
Randy Jackson, General Manager (586) 281-2200

Apr 7, 2018

Great dealer and professional people

1 people found this review helpful.

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Response from current dealership:

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Let us know if there is anything else that we can assist you with!

Thanks again,
Randy Jackson, General Manager (586) 281-2200

Apr 5, 2018

Elnora

Salesperson was really helpful and answered all the questions I had. I really like this dealership my next truck will be coming from them. Definitely will recommend

1 people found this review helpful.

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Response from current dealership:

Thanks for the wonderful review of your recent visit to our dealership, Elnora. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you.

All the best,
Randy Jackson, General Manager (586) 281-2200

Apr 4, 2018

MsNene12

She-Ra respond back quickly

1 people found this review helpful.

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Response from current dealership:

We appreciate the kind words We look forward to seeing you again in the future!

Regards,
Randy Jackson, General Manager (586) 281-2200

Mar 27, 2018

GuruYPQ45

Very helpful

1 people found this review helpful.

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Response from current dealership:

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

Regards,
Randy Jackson, General Manager (586) 281-2200

Mar 25, 2018

Kevin

The reps reach out and communicate

1 people found this review helpful.

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Response from current dealership:

We appreciate the kind words, Kevin. We look forward to seeing you again in the future!

Sincerely,
Randy Jackson, General Manager (586) 281-2200

Feb 26, 2018

rdrcargurus

The salesmen, Steven Wehby I spoke was was very engaging and informative he gave his card for future contact. The dealer ship is very large the people seemed friendly. The truck I went to look at had been sold the day before. My only complaint is that there network needs to update the web site showing vehicles that were sold updated immediately. It should not take two days to do so as the young man at the welcome desk indicated. Other then that I would go back and look for another truck on there lot.

2 people found this review helpful.

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Response from current dealership:

Thank you for leaving us this review. I'm sorry to hear that the car you had your eyes on was already spoken for, but we are confident that we will be able to find you something just as great. At any rate, we appreciate your kind words; we look forward to seeing you again soon. Until then, please feel free to contact us if you have any other questions or inquiries. Take care.

Sincerely,
Randy Jackson, General Manager (586) 281-2200

Feb 21, 2018

GuruG4WX

I ended up purchasing a 2015 Traverse and I love it. Mike was great and the dealership deserves a high rating. I am one of those people who would not usually give a perfect rating because I believe everyone has room to improve. Though this may be true for Serra, I'm still giving a 5 because I can't find reason not to. Thanks CarGurus and thanks Serra.

1 people found this review helpful.

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Response from current dealership:

Thank you for the 5 star review I understand how hard that is to give some times. If there is anything else that we can do for you please let us know. Bob Davidson used car manager 586-281-2811 bdavidson@driveserra.com

Jan 24, 2018

Guru5L997

Good

1 people found this review helpful.

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Response from current dealership:

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.

Sincerely,
Randy Jackson, General Manager (586) 281-2200

Jan 15, 2018

boomer

I made an appointment, made it. Vehicle only washed but ok. test drove and questioned dash warning " service suspension" ' bad idle too, several dents and broken dashboard, said all would be taken care of and would call me when ready for sale. no reply, I called a week later and was told a sale was pending and would call me if the deal "fell through" . Insulting offer on my trade in also, never even went out to look at it. Very disappointing snow storm visit.

5 people found this review helpful.

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Response from current dealership:

We would like to get some more details about your experience with us. Please contact me at your earliest convenience. Hope to hear from you soon.

Sincerely,
Randy Jackson, General Manager (586) 281-2200

Jan 5, 2018

Fabrizio

Car was not longer available but I had alternatives offered and treated very politely

3 people found this review helpful.

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Response from current dealership:

Congratulations on your purchase, Fabrizio! Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing Serra Buick GMC Cadillac Kia.

Regards,
Randy Jackson, General Manager (586) 281-2200

Jan 5, 2018

Jerry

Dealer was very responsive to my question with immediate response to my needs.

2 people found this review helpful.

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Response from current dealership:

Thank you for leaving this remarkable feedback, Jerry. I appreciate your comments and are happy to hear that we were able to meet your needs. At Serra Buick GMC Cadillac Kia, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road!

Regards,
Randy Jackson, General Manager (586) 281-2200

Dec 31, 2017

Guru5DCD1

Had 5 trucks picked out to look at. Called before heading there to confirm truck was still available, and received confirmation it was....only to be told when I arrived that it was not. Nor were any of the trucks they had on their site I was interested in. Extremely dissatisfied!

6 people found this review helpful.

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Response from current dealership:

I truly am sorry to hear this feedback. Our goal here at Serra Buick GMC Cadillac Kia is to make sure every customer drives off our lot with a positive experience. I would love the opportunity to speak with you regarding this matter. Please contact me at your earliest convenience.

Sincerely,
Randy Jackson, General Manager (586) 281-2200

Dec 30, 2017

Guru54NLX

Very quick response time. Car was very clean inside and out. We were informed early on that the car was in a repair process and waiting on some parts. Our contact sales representative was Roman and he done a great job keeping us informed. We loved the car and purchased the following day. Great dealership would recommend and would purchase from here again. Thank You Serra Buick GMC and... Thank You ....Roman

1 people found this review helpful.

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Response from current dealership:

Thank you for taking the time to write this review and congratulations on your purchase. We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We really appreciate this feedback and I’ll be certain to share your compliments to Roman and to the rest of the team.

Best regards,
Randy Jackson, General Manager (586) 281-2200

Dec 28, 2017

Nathan

I want this truck but work do much overtime haven't been able to get to the dealership as of yet but I love that they keep calling me with updates.

1 people found this review helpful.

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Response from current dealership:

Nathan thank you for the review. We are open Monday - Thursday 8am to 8pm, Friday 8am to 6pm and Saturday 9am to 4pm. Let us know if you can make it in at any of these times if none work please call or email me at bdavidson@driveserra.com or 586-281-2811 I would be glad to see if we can set something up to work around your schedule. Bob Davidson used car manager Serra pre-owned

Dec 25, 2017

John

Excellent

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Response from current dealership:

John, I'm so glad to hear that your experience at Serra Buick GMC Cadillac Kia was "excellent"! We look forward to seeing you again in the future!

Best regards,
Randy Jackson, General Manager (586) 281-2200

Dec 16, 2017

Mike

Responded right away that vehicle was still available and invited me in for a test drive. They gave info on hours, who the used car manager is and contact information if I had any questions.

1 people found this review helpful.

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Dec 13, 2017

John

They made used car purchase quick, easy and with high quality. Service issues were corrected even without my asking. Financing with my bank was seamlessly managed by them too. Warm and friendly staff.

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Dec 11, 2017

Alta80

Richard was awesome, he made the process goes smooth, I was in and out in 20 mins with new ride. After 2 weeks I received the new title along with a box of cookies with a signed thank you letter signed by all the staff (by hand not a copy) it was nice experience and I highly recommend Washington, MI’s dealership

3 people found this review helpful.

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Response from current dealership:

Thank you for the great review. I hope you enjoyed the cookies. If there is anything else we can do please reach out to Rich or myself. Bob Davidson used car manager bdavidson@driveserra.com 586-281-2811

Dec 10, 2017

Griffin

They did respond in a timely fashion before I got the truck I noticed a few small things about it I didn’t like and they fixed all of them without question very good dealer it seems that they aren’t trying to hide anything very honest

4 people found this review helpful.

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Response from current dealership:

Thank you again for opportunity to earn your business. Let us know if there is anything else that we can do. Bob Davidson used car manager bdavidson@driveserra.com 586-281-2811

Dec 3, 2017

Bernetta

I was contacted by the dealership through email which was fine I did respond to the email Very interested there was no reply week later I had to call them to find out whether the car was still available or not no one contacted me Again with very disappointed in the way it was handled it doesn't matter if the car is worth thousands of dollars or 1300 I'm still a customer And still today no one has contacted me

5 people found this review helpful.

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Response from current dealership:

Bernetta, I've read your review and I'd like you to know that we take your feedback very seriously. Rest assured that we would immediately attend to your concern soonest possible.

Sincerely,
Randy Jackson, General Manager (586) 281-2200

Nov 29, 2017

NKY

Contacted promptly

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Nov 25, 2017

Darick365

I inquired about an acadia and they told me they had it in. I told them i needed them to tell me what they can give me for a trade in on my 2010 camaro bumblebee and they said to just send them the vin number and i sent it right back to them and i never heard from them again and a few days later the acadia was gone. Very unprofessional. I would not reccomend anyone take there car there for trade in. And i will not look at any more vehicles from that dealership. If you dont have cash upfront to give em then they dont care for your biz. No dealership values your trade in like its supposed to be valued. My car is worth 11000 private party and 10000 trade in and another dealership only offered me 5000. 2010 camaro with 80000 miles? Lmao. Ya right!

5 people found this review helpful.

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Response from current dealership:

Thank you very much for taking the time to send in your review. I'm Bob Davidson used car manager here at Serra. I am sorry for the lack of communication on the part of one of my sales associates. My direct line is 586-480-0075 and bdavidson@driveserra.com we sell over 300 used vehicles a month so there are always vehicles coming and going quickly. Acadia are part of our core product so I do carry a lot of them and will always have more coming in. Please contact me and I would be glad to find you exactly what you are looking for. As for the value of the trade I apologize but I do not rem

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Nov 11, 2017

GuruZBBQT

Very pleasant experience, highly recommended

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Response from current dealership:

Thank you for the great review. If there is anything that we can do for you in the future please let us know. Bob Davidson used car manager 586-281-2811 or bdavidson@driveserra.com

Oct 25, 2017

GuruD6MTM

Excellent! Great, best, ask for Brad Matyunas

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Response from current dealership:

I am glad to hear Brad Matyunas took great care of you. If there is anything else that we can do please let us know. Bob Davidson used car manager 586-281-2811 or bdavidson@driveserra.com

Sep 27, 2017

GuruD61CL

We did not reach a deal on the car but, they were professional and respectful unlike other dealers I have tried to negotiated with.

3 people found this review helpful.

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Sep 23, 2017

Shay2003

I called to inquire about a couple things on a vehicle they had for sale since I driving an hour to get there, Jamie and Dave were very courteous and prompt! They even reached out personally to let me know the vehicle had sold the following day (I was undecided). Above and beyond. THANK YOU!

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Sep 9, 2017

JKozz

I was in the market for a used Chrysler Aspen and was looking all over for one with the options that I wanted. Due to limited choices on the vehicle I was ready to fly to Florida on Wednesday to look at the only one I could find with the options and mileage I was looking for. First thing Monday morning I look on line and find one at Serra and contacted Alex. He was great with every question I had and was honest about the condition of the vehicle. Alex did a great job along with the financing department. I work in the automotive business so I have high expectations. They did a great job from start to finish and I was over all very impressed with the service I received. Thanks Again for getting it done for me, and keep up the great work guys. I appreciate it as always and will be sending all my customers looking for a vehicle your way.

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Aug 26, 2017

Kerry

I requested Carfax for this vehicle. First response I received seemed "computer generated" and invited me in for a test drive. My second request was met with "the car had sold"...we have many other vehicles for sale... Not very personable service.

1 people found this review helpful.

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Response from current dealership:

Kerry, I am sorry to hear you did not have a pleasant experience with Serra Buick GMC Cadillac. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. I would greatly appreciate if you can contact me to help me understand the situation.

Sincerely,
Randy Jackson, General Manager (586) 281-2200

Aug 24, 2017

GuruDX5J2

Tried to work with me and did help.

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Response from current dealership:

Thank you for the great review. Let us know if there is anything else we can do to help. Bob Davidson used car manager 586-281-2811 bdavidson@driveserra.com

Aug 22, 2017

Wagshome

Quick response with good followup. We ended up purchasing the vehicle from them.

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Response from current dealership:

Thank you for the purchase of your vehicle. If there is anything we can do for you in the future please let me know. Bob Davidson used car manager 586-281-2811

Aug 21, 2017

Robert

Excellent Sales Staff, deal was with both Andrew the Sales Manager and Chris the Account Executive, very impressed with the way they treated the me as deal was being made, willing to negotiate fairly and honestly. I contacted three other Cadillac Dealers in the surrounding area and Serra provided me with the most attention and consideration. I have all always driven Lincoln's and other Ford Models and this was a major change going to a Cadillac. I want to express a sincere thank you to Chris who always responded to my questions quickly. They all provided me the confidence of purchasing my First Cadillac. Thanks again.

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Response from current dealership:

I am glad to hear you had a great experience with Andrew and Chris. Let us know if there is anything else we can do for you in the future! Bob Davidson 586-281-2811 bdavidson@driveserra.com

Aug 12, 2017

Sandy

Yes. They not only called me back, but were honest enough to tell me about a problem the car had. I appreciate honesty

2 people found this review helpful.

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Response from current dealership:

Thank you for the great review.

Aug 10, 2017

Safari_3308

Dealer responded promptly. No follow-up, possibly due to my distance. I am still interested. I will contact dealer to see if they could assist with transport arrangements.

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Response from current dealership:

Thank you for the review. I am Bob Davidson used car manager 586-281-2811 bdavidson@driveserra.com please contact me on the vehicle that you are interested in and I am sure will can work something out.

Jul 4, 2017

Carlosz28

They replied and called back the 1st day. However, we did not make a deal on the price. Ken said the internet price is the final price. That is an issue with me.

4 people found this review helpful.

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Response from current dealership:

Thank you for the positive review. My name is Bob Davidson used car manager we do value price all of our vehicles that way no matter who you are you can know that you are getting the best value up front. We price below market value on our vehicles so that they are aggressively priced on the internet. Let me know if there is anything else i can help earn your business bdavidson@driveserrra.com or 586-281-2811

May 24, 2017

Weixing

ask me to visit but the car was not ready

4 people found this review helpful.

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Response from current dealership:

My name is Bob Davidson used car manager with Serra Pre-owned I apologize that you came to see a vehicle that was not ready yet. Please contact me at 586-281-2811 or bdavidson@driveserra.com and I will make arrangements for you to see the vehicle when it is ready. Thanks again for the opportunity and I look forward to helping in anyway that i can.

May 15, 2017

Guru2DVM

They were very helpful and answered all my questions in a timely manner...

0 people found this review helpful.

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Response from current dealership:

Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care!

Regards, Randy Jackson, General Manager (586) 281-2200

Apr 29, 2017

Angela

Wonderful attitudes!! And prompt response.

2 people found this review helpful.

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Response from current dealership:

Angela thank you for the great review let us know if there is anything we can do for you in the future. Bob Davidson 586-281-2811

Apr 27, 2017

James

This car is still not ready to be driven or sold, because it is being 'repaired under warranty' , wrong: 'repaired under insurance' (fuel pump) and as of yesterday, it might not be ready for another month as repairs are over $1000. Salesman or manager don't return calls for days and it still is being advertised as ready to sell and excellent condition. Terrible dealership.

6 people found this review helpful.

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Response from current dealership:

James my name is Bob Davidson used car manager at Serra 586-281-2811 bdavidson@driveserra.com. I apologize for the lack of communication on the 2011 Cadillac CTS I know that Brian Adler has talked to you twice about the vehicle. When the vehicle was traded in it was in service for a warranty claim. The vehicle was fixed under warranty but unfortunately the replacement part failed and we are now still waiting on parts to fix it. I have removed it from our website but it does take a few days to filter down to all the sites that we advertise with. Again sorry for the lack of communication an

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Apr 17, 2017

Dorthy

The vehicle was horrible, completely phony and dealer tried to lie his way out of it! Never go there again

4 people found this review helpful.

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Response from current dealership:

Dorthy my name is Bob Davidson used car manager with Serra 586-281-2811. I am very sorry that you feel that way please contact me and I will be glad to see how I can help you. bdavidson@driveserra.com is my email if that is easier for you.

Mar 19, 2017

mike

Vehicle advertised and discussed still had issue with non-functioning nav, a 2" round crack in windshield, and had to wait for new driver sear leather cover, as one in advertised car was severly cracked, also dealer told us our 2003 volvo v70 would only get $500 for trade-in...? A well maintained v70 is market valued 3 times-at the least. Then saleman boasted their dealership has the lowest prices on ANY car for a 500 miles radius ,"guaranteed!", which is immediately a red flag of "fake news". Also , used cars have zero price negotiation...?

11 people found this review helpful.

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Response from current dealership:

Mike Bob Davidson used car manager bdavidson@driveserra.com I am sorry to see that you did not have a great experience at Serra. We value price one price our vehicles so they are priced below market averages that is how we sell as many pre-owned vehicles as we do. This way everyone who comes in gets a great value on the vehicle they are looking to purchase. As for you trade-in a 2003 with 222,875 miles on it is a vehicle that does not hold much retail value. We are doing a sale this Saturday that we will give $1,000 for your vehicle towards the purchase of any other vehicle $5,000 or more!

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Mar 4, 2017

lochlomond

Quick response and very informative, Alex Kelley is very professional and went the extra mile to provide with info that I needed before making a trip to their lot

4 people found this review helpful.

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Mar 3, 2017

Richard

The dealership was easy to work with. I left an e-mail about a vehicle I wanted to see and my salesman Alex had it ready for me when I got there. The finance department found me the best rate for my loan and I got a fair price for my trade in. If you want 5 Star treatment when buying a used car or truck , go see Alex Kelley at Serra GMC. Great experience.

3 people found this review helpful.

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Feb 3, 2017

Mary

I actually went to the wrong dealer when I was there but they were so nice appointing me to the right direction found where it needed to be and if things don't work out with where I'm at it will definitely be going back over there

2 people found this review helpful.

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Jan 22, 2017

ISLEFUN

Smooth 5 star transaction. Great communication. No high pressure and kept in the loop all the way Alex Kelley is top notch and took care of all the details making sure everything was in order and as promised. Extremely truthful and caring. Mike took care of all the financing without a hitch and the bottom line information was as promised. This is not your average dealer. It is very busy, expect some possible waiting but everyone passing by makes sure you are comfortable and in need of nothing. From the moment you make that call to signing of the papers it is a refreshing experience.

6 people found this review helpful.

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Jan 9, 2017

Steph

Couldn't ask for more. It was a long day,but all my request were taken care of. And with a smile.

2 people found this review helpful.

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Jan 4, 2017

MATTHEW

Great response time and follow up.

1 people found this review helpful.

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Jan 4, 2017

Chris

Very prompt in replying and accommodating a teat drive. knowledgeable and respectful of my time.

0 people found this review helpful.

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Jan 4, 2017

John

Kola very responsive helpful a nd professional would recommend to friends

0 people found this review helpful.

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Jan 2, 2017

Doug

Great and friendly staff.

0 people found this review helpful.

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Dec 26, 2016

Coxcomb

I contacted by email and a rep got back with me. The truck I was considering was sold before I made it to the lot.

0 people found this review helpful.

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Dec 24, 2016

Rex

Bad the car overheated before I could buy it, then he still wanted to sell me the car, I give this dealer 0 stars and will never return.

8 people found this review helpful.

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Dec 20, 2016

Melvin

Dealer call me back in a reasonable time sent all the information about the vehicle I appreciate that

1 people found this review helpful.

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Dec 19, 2016

The dealer was very responsive and attentive would go back, or referred to others

1 people found this review helpful.

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Nov 7, 2016

edward

Richard hayes was the salesman that we dealt with.he was very helpful and very courteous during our entire sale.

1 people found this review helpful.

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Nov 1, 2016

Zachary

I worked with Tony Herrington and my experience could not have been better.

1 people found this review helpful.

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Oct 21, 2016

yolanda

Alex Kelly was very helpful and tried to help us find the right vehicle unfortunately the car needed better detailing.

1 people found this review helpful.

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Response from current dealership:

Yolanda thank you for the good review. I'm Bob Davidson used car manager for Serra I have sent that vehicle back out to have it re-detailed. I apologize for the vehicle not being up to par. Please call or email me if there is anything else I can do to earn your business 586-281-2811 bdavidson@driveserra.com

Oct 12, 2016

Brian

They were polite, professional, and low-pressure. They are a big dealership but I still felt personally taken care of.

1 people found this review helpful.

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Response from current dealership:

Brian that you for the review. If there is anything we can do in the future please let us know. Bob Davidson used car manager 586-281-2811 bdavidson@driveserra.com

Oct 9, 2016

Mike

Amanda Stork who is the Cadillac store internet rep was great to work with. She was responsive and helpful.

0 people found this review helpful.

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Response from current dealership:

Mike thank you for the nice review on Amanda I know she prides herself on making sure every customer is taken care of. If there is anything that she or I can do please let us know. Bob Davidson 586-281-2811 bdavidson@driveserra.com used car manager

Sep 29, 2016

Caste219

The experience started off well as I went in and test drive the vehicle. After the drive I wanted to sit down and go over numbers but the salesman said he was busy and would send me a price the next morning. 15 minutes later I texted him with a questions and he responded saying that he just sold the car. I said really you sold it and didn't even make me an offer?? He ofcourse never responded and since the car was sold treated me like I never existed. Not a loyal or professional way to do business by selling cars from underneath people. I called a different dealer to complain and he was nice and claimed the car was sold earlier in the day. Even if that's the case the salesman didn't have enough courtesy to give me a call or a return text apologizing or explaining the situation. I would advise going somewhere else where they value you as a customer

5 people found this review helpful.

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Response from current dealership:

Caste219 I apologize for the lack of follow up on my sales persons behalf. I'm Bob Davidson 586-281-2811 or bdavidson@driveserra.com used car manager. I would be glad to help you in anyway that I can. I know the original car you were looking at is now sold but we take in over 250 vehicles a month so if you would like to tell me what you are looking for I would be glad to help. Sorry again for the lack of professionalism and if there is anything we can do in the future please let me know.

Sep 4, 2016

Karen

The salesman Alex Kelley was very efficient and responded promptly to all my texts, telephone calls and questions

2 people found this review helpful.

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Aug 11, 2016

Guy

Got a car that I like nice price

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Response from current dealership:

Congratulation's on getting the car you wanted. Thank you again for the purchase. If there is anything we can help you with in the future please let us know. Bob Davidson Used Car Manager 586-281-2811 bdavidson@driveserra.com

Aug 3, 2016

Benjamin

Very professional, allowed us to test drive for several hours and have our mechanic look at it. Fair and open dealing with a trade-in. Car is in great condition. Overall very pleased.

1 people found this review helpful.

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Response from current dealership:

Benjamin I am happy to hear you had a great experience if there is anything else that we can do please let us know. Thanks again for the business!! Bob Davidson Used car manager 586-281-2811 bdavidson@driveserra.com

Aug 2, 2016

Oliver

Responded well and fast.

0 people found this review helpful.

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Response from current dealership:

Oliver glad you were responded to thank you again for the opportunity. If there is anything else we can do to earn you business please let us know. Bob Davidson 586-281-2811 bdavidson@driveserra.com

Jul 14, 2016

Dan

Good people, bought car.

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Response from current dealership:

Thanks for the business Dan. Let us know if we can help you again in the future. Bob Davidson use car manager 586-281-2811 bdavidson@driveserra.com

Jul 4, 2016

Amanda

I did not purchase the vehicle but my experience was nice. He was very encouraging and positive, even when I said no.

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Read 69 old reviews

Jun 14, 2016

cfnantais

Quick to respond but we went with another car

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Jun 10, 2016

Clare

Dealer responded within 24 hrs I did not view car, drive to far

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Jun 5, 2016

Diana

I had to call them about the car after I called them they called me back. I was going to pay cash and I could not get any thing off the price. They washed the car for me and said they would put gas in the car - half a tank. I drove any hour to get there and paid full price I should of got a full tank. Plus I never received my manual on the car - guess I will have to drive another two hours to get it. I love the car but I felt as if I should of walked out of there feeling as if I was a special person - did not happen felt ordinary.

3 people found this review helpful.

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Response from current dealership:

Diana I am Bob Davidson used car manager with Serra thank you again for the purchase. I am glad that you are happy with the vehicle. I am sorry that you felt shorted on the half of tank of gas on the used vehicle but that is our policy on all used car purchases. As for the owners manual please call or email me and I will make sure you get one right away. 586-281-2811 or bdavidson@driveserra.com. Thanks again for the purchase please let me know if I can be of any further assistance.

May 24, 2016

sabotka

Appointments weren't kept waiting around too long

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May 8, 2016

Sam

I bought it

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Apr 13, 2016

Rocbottum

Good

0 people found this review helpful.

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Apr 9, 2016

Very pleasant salesperson & seemed honest about the car (and others). She did seem MUCH more honest than most though. Did appreciate that the cars seemed more reasonably priced in this range of used cars. She told is they really don't know what's wrong w/each of the used cars in the lower price range and strongly encouraged us to have any of the cars we were interested get checked out by a mechanic. Truly appreciated that but as she was scrolling down the list for possible others to look at, she made comments like "no-this one has a bad transmission". So was a bit confused-do they know about the cars or not? Since this was at least the 5th dealership we went to, we wondered is this a new tactic they all say to get you to think they're honest by saying don't look at this car but this other one is better?

4 people found this review helpful.

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Apr 7, 2016

Jessica

Alex called me right away and was extremely patient and helpful during my car shopping experience. Joe in finance is great also!

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Apr 3, 2016

Angela

Unprofessional! You don't tell a customer you are going to hold a vehicle and then say. Oh by the way, the car sold this morning. I say again. Unprofessional and delayed responses. Thanks Alex!

3 people found this review helpful.

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Response from current dealership:

Angela my name is Bob Davidson used car manager I am sorry that you had a bad experience. I know you and Alex had been working together for a few days and I apologize on the bad communication of a car being held or not being held. We sell over 200 vehicles a month and are always getting more. If there is something particular you are looking for please contract me at 586-281-2811 and I will be glad to find you the car you are looking for.

Mar 27, 2016

Bee

Did contact me, but i had already purchased another vehicle

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Mar 24, 2016

Dennis

Unscrupulous! Be aware of duct tape patch up's!!! In response to your comment Mr. Davidson, I still find it disgusting that even though you had been mislead as you say, I personally would take my due mistake, fix the repair and make a satisfied customer who would be appreciated and treated fairly ,may even come back. You really are unscrupulous, especially when you take no responsibility. ( buyer beware). The duct tape paint and clear coat was done by your detailer ,so I hear.

3 people found this review helpful.

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Response from current dealership:

Dennis my name is Bob Davidson used manager at Serra Buick GMC Cadillac and I want you to know that we did not try and hide anything. The 2008 Lincoln Mark Lt was traded in that way and we were selling the vehicle in an as-is condition. I am sorry that you felt miss lead in any way. If there is anything I can do to help you in the future you can contact me at 586-281-2811 or bdavidson@driveserra.com.

Mar 22, 2016

George

Very quick response and salesperson seems to make you feel like your business is important.

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Response from current dealership:

George thank you for the kind words. If there is anything we can do in the future please let us know. Bob Davidson used manager 586-281-2811 or bdavidson@driveserra.com

Feb 26, 2016

Ronald

Great

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Feb 16, 2016

Ray

Only on line usage

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Response from current dealership:

Ray my name is Bob Davidson used manager with Serra please let me know how I can help. My direct line is 586-281-2811 or email if best bdavidson@driveserra.com want all customer to be completely satisfied. Thanks

Jan 3, 2016

Wendy

Prompt on responding to my email

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Dec 24, 2015

David

I would definitely give them a 5 star rating. They did and excellent job of making my car buying experience very positive. I am not sure how they could have made it better they seemed to have all of their bases cover as I look back at it

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Dec 24, 2015

Ronald

This Dealer is all ways great 2 car purchased always use them for service

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Dec 16, 2015

Scott

They were all great at Serra, the internet manager Alex did an awesome job of getting the used vehicle ready for me and let me take it for a long ride and check out all the responses. The vehicle was good to great and Alex showed me the Car fax with all the vehicle history. I was sold and the price was great. All in all I bought the vehicle and traded mine in and was very happy with the whole experience. Thank you Serra.

1 people found this review helpful.

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Dec 16, 2015

Carolyn

Ryan in used cars was a huge help.

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Dec 15, 2015

Dave

Great selection of vehicles to choose from. The best price I could find for the vehicle we were looking for.

1 people found this review helpful.

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Dec 6, 2015

Gino_TS

Excellent!

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Dec 5, 2015

hhaddad

Answered back quick. Courteous.

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Dec 1, 2015

tanja

Felt pressured by finance officer to purch extended warranties. Only gav me 1 key fob. One day after driving car off the lot computer said it needed an oil change. Not consistent logging mileage for services performed on carfax. General manager was committed to making things right

1 people found this review helpful.

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Nov 25, 2015

Tarrie

U wouldn't believe the email I got . Rude pushy. Even with a deposit they wanted the car out in 48 hours. I found what I wanted but this dealer needs a serious class in customer service.

3 people found this review helpful.

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Nov 22, 2015

Denise

Our experience was great! We love the car!

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Oct 21, 2015

Eric

The dealer has been very helpful and the price was fair. I purchased the vehicle.

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Oct 16, 2015

Perry

Friendly and professional. A "Class Act".

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Oct 11, 2015

oriana

Amazing service, I'd recommend them to anyone.

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Jul 26, 2015

Rachel

Yes, on time return. Quick and professional.

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Jul 14, 2015

Katie

Set up an appointment and drove a couple hours to the dealershi. They were too busy and did not know much about the car I was interested in, not to mention they had not even looked it I've since it was traded in and it needed help.

2 people found this review helpful.

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Response from current dealership:

Hello Katie,
Some of our vehicles are in an "as-is" condition. We do not inspect these vehicles nor do we look them over. We do this in order to keep the cost down for you, the consumer to be able to purchase the vehicle at a lower price.
I hope this explanation helps.

I am happy to help

Alex Kelley
Internet Sales Manager
Serra Buick GMC Cadillac
12300 30 Mile Rd. Washington, MI 48095
Phone 586-281-2800
Direct 586-281-4021
Fax 586-281-2880
Cell 586-453-7798

Jun 21, 2015

Jim

I spoke with Alex Kelly about a 09 Acadia and he ws more than helpful and responded promptly to my questions.

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Jun 20, 2015

Christina

Treated us like family, really!!

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Jun 15, 2015

Bob

Responded very quickly & with no pressure. I purchased the vehicle. Richard Hayes was very helpful & professional.

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May 13, 2015

Debora

Great bought vehicle

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May 13, 2015

ricardo

Professional & honest. Let me know about engine lights & recommended a local mechanic.

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Mar 30, 2015

Barongiere

They were very helpfum

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Mar 13, 2015

Robert

My choice to purchase from Serra resulted in a very pleasurable experience. Professional, courteous, and efficient. Definitely would recommend.

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Feb 27, 2015

greg

Very helpful and very organized

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Jan 30, 2015

Rachel

Great customer service and awesome deal! They are not pressuring in anyway as some car dealerships may be. They made me feel welcome and at ease with purchasing my first vehicle. They we able to get me a loan with affordable monthly payments and give me $1000 for my trade in all in a few hours. I walked in to this dealership just expecting to look at the car that I had reviewed online and I ended up driving away with that very same car and satisfaction of getting a great deal! I would recommend them to anyone.

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Jan 26, 2015

Polly

Emailed me once but never responded to my second email.

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Dec 31, 2014

kevin

Excellent

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Dec 15, 2014

Terrible agent. Drove 50 miles to see the truck. Tires had no tread and truck stated only 36,000 miles? Bed rails were cut and gouged, and rusted inspite of being treated with sprayed bed liner. WHen I asked the dealer if they had others he told me to just keep checking the website, which I'm not doing. Found a truck just outside Toledo much better experience. Don't wast your time at this place.

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Nov 14, 2014

Matthew

Responded quickly - wasn't pushy

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Oct 8, 2014

Tony

Bought a high mileage used vehicle, didn't expect top of the line service. But, the salesman and financial guys were great. Treated well and was out the door fairly quickly!

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Oct 1, 2014

Cass

Great people

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Sep 17, 2014

Daniel

Very friendly

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Aug 26, 2014

leah

Great experience

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Aug 8, 2014

Marc

Fantastic service and follow-up, not pushy, super friendly.

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Aug 4, 2014

shirley

when ok car was'nt a convertiable that was my error

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Aug 3, 2014

Anthony

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Jul 29, 2014

don

did respond but priced to high

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Jul 29, 2014

29steinke

Would not answer questions about the vehicle.

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Jul 26, 2014

jerry

Called and made an appt to see a car which was advertised. I drove 20 miles to the dealer only to find the car was given to a salesman to use over the weekend and had left early.

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Jul 23, 2014

John

All good

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Jul 4, 2014

Chrissy

Fast response and follow up

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Jul 1, 2014

Steve

very cooperative. answered all my questions, supplied photos and I did purchase the vehicle from them.

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Jun 21, 2014

Nancy

Very quick response. Follow up was timely and courteous! We will definitely be going to Serra again!

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Dec 26, 2013

Charles

Demonstrated the overall professionalism to warrant this rating.

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Oct 16, 2013

Matthew

went to go see a sharp vet n all I saw was a dirty car very disapointed

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Sep 10, 2013

Richard

The young salesman did a excellent job of getting the vehicle back to the dealership from the original owner so I could look over the vehicle and negotiate the deal. The dealership handled the paperwork process in a professional manner.

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Mar 25, 2013

Tracy

good

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Feb 20, 2013

Karen

Called me, but car had already sold

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Feb 16, 2013

jesus

Dealer responded well

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Jan 13, 2013

david

Solid.

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Jan 9, 2013

Bev

Grreat friendly service.

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Oct 8, 2012

Gracie

Excellent service

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Aug 29, 2012

Rick

Very good dealership....Brian helped us alot!

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Apr 30, 2012

I was totally disappointed!! I called ahead that day to make an appointment. I drove a distance that afternoon to see this vehicle. I kept my appointment and then waited in the showroom for 45 minutes. When someone finally came to meet me, I was told the car had been sold 2 hours earlier. No one had the courtesy to give me a call. I would never recommend this dealership to anyone!!!

Mark helpful

Dec 21, 2011

Patrick

They are great! Very helpful.

Mark helpful

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