Lunghamer Buick GMC Inc.

Prompt response .

Very easy to work with !

Rob over at Lunghamer Buick Gmc is the man. No pressure understands the customers needs and he is patient and non-pressuring.

They are firm on the price, no negotiating? They said the car was certified but yet had bald tires, the manager agreed and was going to replace the tires but the price would go up? so basically I have to pay for the certified car to get new tires? no thanks

GOT TREATED POORLY. Here is my story: Even one star don't even deserve, I called "Chris" for appointment to test drive and had appointment 11 am. I told him specifically I live far and he told me he will call me if something come up and he never called me even calling takes only for 1 minute but never called me that the car isn't available for test drive. When I arrived there he brought me to seat in the room and waited for few mins and then he came in again and sat down explained to me and told me the car is not available because somebody is going to buy it or financing it or whatever more of their unacceptable reasons. He told me somebody came in about 15-30 mins before me so I cant test drive. It could have been nice as a courteousy to the customer if he or they care if he called me before I arrived there and not telling me not available anymore when I am there. So, beware and avoid this dealer, wasted 2 hrs of my time, just pls go somewhere else than dealing here. I left my number also so that I can speak to their manager and the manager did even covered up the rudeness and mistake of "Chris" and even told me because of the time frame thats why Chris can't call me, yeah thats a lame excuse, if they want business at least somebody can call me back instead of Chris- and the manager raised his voice covering the unprofessional way of Chris dealing costumer. My husband spoke to Chris about the car and said its available for test drive, so thats why I went and want to test drive as I was really interested but perhaps when they see me they cannot let me test drive, ridiculous! Because of their unprofessional dealing with customer and wasted 2 hrs drive to test their car, so pls. beware with this dealer, don't even think to come this place, such a waste of time and horrible experience. If they want a better reputation they should treat their customer better than giving lame excuses LIKE no TIME to call back even for 1 min. and telling me the car isn't availale for test drive. THUMBS DOWN

Unfortunately the car sold before I got to the dealership but I was contacted right away.

Dealer was on task and very helpful. When the time comes for me to buy another car I would come back to them.

Prompt reply and good knowledgeable answers!

Good return contact

Nice car but dealer wouldn't negotiate re my trade in value.

visited him, but would not negotiate price on vehicle, so I passed on further discussions.

Would not recommend this dealer. They try to explain that their cars are not marked up on the lot, and then justify that by charging an extra "Dealer Markup Fee" in the range of several hundred dollars. You're not selling these cars at cost, so saying the cars aren't marked up is a joke. They're also not willing to work with you on price at all. Shop around, there are better deals to be found elsewhere.

good

Ron was very helpful!

They did contact me but nothing was said about truck i was looking at

Very quick call back...

I had a great experience my first time buying a new car from them. They were professional and kind and did everything they could to make sure I left in the car I wanted.

This dealership add agent commissions on top of listed price so the total price goes higher

Promptly called me and gave me the information I requested.

Ron was good to work with. Was able to get the price and vehicle was looking for.

Responded promptly. Friendly

Dealer reached out to me several times. Very friendly & willing to work with me to find the perfect vehicle!

After contacting this dealership about a used car, I received a generic email about them contacting me in the near future. The following day I received a call from Kenya with lots of questions. I specifically state we are driving a lengthy distance and are interested in ONE particular car after she assures me of the big selection available - continually. Again, insisting inventory is full - I again state we are just interested in this ONE car. I ask if price is negotiable as the car is more than what we have to spend, it's a long way to drive...Kenya insists that they are having an inventory clearance and prices are definitely negotiable during this sale. She states Doug will be my sales person upon arrival. Two minutes later I receive a call from the dealership, a salesman - Rob. He's asking questions i just covered with Kenya, stating all my data isn't available in the system yet. I explained to him I covered this material just a few minutes ago with Kenya and I am at work. He says he is now my salesperson upon arrival. Okay.... Walk into the dealership and within two minutes Rob hands us off to Ron. From the beginning Ron presented that we were an inconvenience. As customers, we knew more about the used car features than he did. We test drive the car and sit to discuss hard numbers. I explain my now TWO previous discussions about driving out there and price negotiations to which he tells me they do not negotiate as their dealership prices are so good. When I don't respond to his posturing, he says he'll take an offer to his sales manager if I have one. I give him my offer to which he responds by jumping up, throwing his pen down, refusing to take the offer to his sales manager and walks away. The following day, I receive a call from Rob - Ron's teammate in sales (our original sales person upon arrival). I wasn't able to take the first call from him, but in his voicemail, he states he is following up on the car, and explaining how Ron is usually a joy to work with. Ah yes, apparently we weren't the only people to see the outburst that evening displayed by Ron. I did return the call to Rob and spoke with him. His words to describe Ron's behavior: "a temper tantrum". I couldn't agree more! I definitely would not recommend this dealership to anyone for assistance. Not only did Ron conduct himself beyond poorly, Rob blamed the negotiation process/inventory clearance wording shared with me on a new business model being rolled out by the dealership and how other customers were complaining about the process as well. Good luck to the GM on your team. This is the real life behavior that occurs in your dealership.

Never answered my email inquiry of whether the particular car had a sunroof. Called me and couldn't tell me if the car was available, but pushed two other brands. Said they would call back in 5 minutes, but didn't until the next day. Now receiving 2 calls a day that I won't answer!

Kind and patient, thanks Mike!

Amazing!! Chris and Dave were super cool and went over and above to make sure I got the deal I wanted. Definitely recommend!

quick call back and curtious

Ron Newman was an excellent salesman and was very helpful with following up and assuring I was driving a reliable car off the lot. He got all the paper work done quickly and efficiently. The dealer themselves were very helpful and even fixed a missing part in the car before I drove it off. I would definitely recommend this dealer for used cars.

If you ever go here ask for Mike when it comes to used cars. Their financial department is also great. I can't say anything bad about this dealership. I went to two ford dealerships and about a dozen used dealerships. I was very upset with the ford dealership and the used dealerships I went to. I felt like they just wanted to sell me junk vehicles, I had a mechanic come with me to all of those dealership; his experience consisted of 18 years of being a certified mechanic. When I came to this place, Mike the salesman; offered to come pick me up to view his vehicles. I ended up buying a used 2007 GMC Envoy. So far I love it and they will also have my business as long as Mike is still there. I believe his last name is Abbo. If you end up talking to Mike and your still uncertain; ask Mike to give you my number and I'll gladly speak on their behalf.

Drove a half an hour to find out the car I was interested in has been sold before I even left. This was after I was assured that car was still available.

I didn't purchase the car I was looking for from them, it didn't have all the features I was looking for but the salesman's treating me wonderfully I will recommend them

GREAT experience I received a call and email within minutes of my inquiry. I was welcomed at the dealership by sales guy Gordie who was the best!!! He was friendly and helpful. I felt no pressure, no sales pitch just a great guy wanting to make his customer happy! Want someone that's on your team ask for GORDIE! Ellie the Finance Manager was super cool, knowledgeable and professional. Needless to say I purchased my 2014 Impala from this dealership. I would recommend you visit and ask for Gordie in sales and Ellie in finance.