Rockwall Chrysler Dodge Jeep Ram

Great device from Mark

Contacted us and no problems. We found another car before our appt with them.

I would like to have seen more pictures of the interior! However, they are not to far from me and they did contact me so, stopping by is not an issue for me. If I lived further away I would not stop by to see this vehicle due to the lack of interior photos.

My daughter's long time boyfriend who was a marine recently died and within a couple of days, her car bit the dust too so we were shopping for something inexpensive to help her have transportation. I found Rockwall Dodge's listing for a 2008 white Chevy Equinox Sport (Mileage 170,207)and my daughter loved it. First time she had smiled in a week I think. I called the dealership about it on August 23rd. I wanted to know the condition of the vehicle. I spoke with Russell who said he was the Internet Sales Manager. At first he said the vehicle had been sold but was going to double check. Then he called back and said it was still there but they were putting brakes and a new windshield on it but otherwise it was a beautiful car and in great condition. He told me how they check everything over and that it was clean and ran great. He said we could see it the next day but it wouldn't be ready for a test drive until Friday the 25th since they had just received it as a trade in. My daughter and I went up on the 24th to see it. We liked it and told him if it drove ok on Friday, we wanted to buy it. My daughter LOVED it and was all smiles. He told us it might be ready that night and he would call. I never heard anything from him so I called the next morning on Friday. He said he couldn't find my number but he was sorry that they would no longer be able to sell the vehicle because during inspection, they found an oil leak that would cost about $2,000. Russell was very nice and helpful. However the lower star rating is for how the dealership handles the listings. Cars should not be listed until they've completed inspection. Otherwise you are wasting your customer's time. We spent time on the phone and driving over there for a vehicle that ended up being unsellable. That's a bad business practice and it leaves an unfavorable opinion of the dealership and its practices. Plus my husband messaged the dealership today because the car hadn't been removed and still showed for sale. The girl that responded through the dealership website said she would check to see if it was still available and came back to say it WAS still available. These bait and switch games are not good and not fair to the customers. Especially when one is already going through a terrible loss.

They made sure to get me in the truck and were very helpful

Responded very quickly via email.

Was very helpful for what I was looking for.

Terrible communication skills.. couldn't even let me know that the truck I was interested in had a bad motor. I had to call multiple times and sit on hold before getting any answers.

sales person was very helpful

good , . my question was about lowering the price. i was told to go to de Dealer ship. i em still interested on this car , i see if i can go this weekend i have seen the same model with less milage and $2,000 cheaper , thank you

They were very accommodating and I am just very busy and having time getting to see the vehicle.

After driving an hour and a half, the truck had been wrecked and no one bothered to tell me before I got there!

Dealer was stuck on price found a certified jeep with 20k miles same year with same options for less

Didn't want to negotiate

I was very satisfied with my purchase experience with Rockwall Chrysler Jeff Dodge in general and Shirley Robardo James in particular. The dealership even delivered my Corvette to me in Ransom Canyon, Texas, over three humdred miles away. I highly recommend this dealership and sales person.

Bought a car from this dealer and they never followed through with what was written in the contract...I even went to the manager who didn't seem to care...you bought the vehicle now it's your problem. I would have contacted a lawyer but I am a single mom who could not afford to do so. Do not buy from them!!!