Rockwall Chrysler Dodge Jeep Ram

The dealership responded very quickly. The staff was friendly and helpful. We did not buy the car as we could not settle on a price, but would still recommend if looking for a used or new car.

I purchased the truck for their asking price. Paid cash. It was listed with the JBL upgraded stereo system. The CD player does not work. I only checked the radio. (my bad). I contacted the Rockwall Dodge the day after I picked up the truck to let them know the CD player was not working. That was a week ago. I've communicated with three different representatives and they all say they have to check.

They were quick to contact me. Helpful too.

I bought a 2011 Jeep Wrangler Unlimited from them on February 24 February 26 I took it back for transmission problems they repaired the transmission and gave me a two years warranty on it and I Met service manager his name is Kevin shutters they have a first-class service department. They did me right and I would recommend them to anybody that was looking for a fair deal

They were very unprofessional and would not provide me with a number on my trade in until I chose car on thier lot. I will not return here as they were very shady!

I saw my truck on cargurues that morning that the price was dropped so I stopped by to look... They bent over backwards to get my payments and trade in amount where I was Happy I had business to take care of had to leave for a few hours When I returned they had all paperwork somewhat ready they surprised me with a new set of tires & 42000 miles of extended warranty added to the deal no extra charge I would recommend them to my friends I am very happy with my deal !

Fast reply, couldn't make a deal but will keep in mind.

Don’t waste your freaking time like they waste potential customers. First of all I was never contacted when I showed interest in buying a car. Then I called receptionist and she gave me to a salesperson who never contacted me. I had to call back and got a guy name Matt who told me the car Durango was still available. Filled out paperwork and waited ALL day long. I even had to call him back to ask the status of my application. He stated it was in review only for him to call me back to say car was sold. No communication at all and I don’t ever want to waste my time with this type of dealership. It’s already stressful buying a car and when you find something you like and get excited to be disappointed. Super pissed

pro staff

Yes they replied right away I'm still interested in this car

good

Got a good deal

This place has no business being on the internet. They need to stick to high pressure closers and insisting that the fancy showroom justifies full retail "deals" are beneficial to customers. The internet opens up a dealer to a national marketplace, which brings in clients from additional sources beyond Dallas Texas. This dealership has no idea how to embrace that or earn customers in such a manner. Don't waste your time or energy contacting them unless you are prepared to take all of the risk of buying online, make all of your own arrangements, and them pay FULL RETAIL for all your efforts.

Timely respinse. Helpful team. Will continue to work with Rockwall Chrysler Jeep Dodge.

Good

Great experience! They did everything they could and helped me get into the car I wanted. I will definitely recommend them to my friends and family.

Rockwell staff were professional and friendly. I believe we got a good deal and were definitely treated well!

Highly recommend this dealership. Had an wonderful first car buying experience!

I was contacted promptly. Rep was helpful. I was undecided on the car and had to wait. In the meantime it sold. Will check their inventory for other choices.

Great device from Mark

Contacted us and no problems. We found another car before our appt with them.

I would like to have seen more pictures of the interior! However, they are not to far from me and they did contact me so, stopping by is not an issue for me. If I lived further away I would not stop by to see this vehicle due to the lack of interior photos.

My daughter's long time boyfriend who was a marine recently died and within a couple of days, her car bit the dust too so we were shopping for something inexpensive to help her have transportation. I found Rockwall Dodge's listing for a 2008 white Chevy Equinox Sport (Mileage 170,207)and my daughter loved it. First time she had smiled in a week I think. I called the dealership about it on August 23rd. I wanted to know the condition of the vehicle. I spoke with Russell who said he was the Internet Sales Manager. At first he said the vehicle had been sold but was going to double check. Then he called back and said it was still there but they were putting brakes and a new windshield on it but otherwise it was a beautiful car and in great condition. He told me how they check everything over and that it was clean and ran great. He said we could see it the next day but it wouldn't be ready for a test drive until Friday the 25th since they had just received it as a trade in. My daughter and I went up on the 24th to see it. We liked it and told him if it drove ok on Friday, we wanted to buy it. My daughter LOVED it and was all smiles. He told us it might be ready that night and he would call. I never heard anything from him so I called the next morning on Friday. He said he couldn't find my number but he was sorry that they would no longer be able to sell the vehicle because during inspection, they found an oil leak that would cost about $2,000. Russell was very nice and helpful. However the lower star rating is for how the dealership handles the listings. Cars should not be listed until they've completed inspection. Otherwise you are wasting your customer's time. We spent time on the phone and driving over there for a vehicle that ended up being unsellable. That's a bad business practice and it leaves an unfavorable opinion of the dealership and its practices. Plus my husband messaged the dealership today because the car hadn't been removed and still showed for sale. The girl that responded through the dealership website said she would check to see if it was still available and came back to say it WAS still available. These bait and switch games are not good and not fair to the customers. Especially when one is already going through a terrible loss.

They made sure to get me in the truck and were very helpful

Responded very quickly via email.

Was very helpful for what I was looking for.

Terrible communication skills.. couldn't even let me know that the truck I was interested in had a bad motor. I had to call multiple times and sit on hold before getting any answers.

sales person was very helpful

good , . my question was about lowering the price. i was told to go to de Dealer ship. i em still interested on this car , i see if i can go this weekend i have seen the same model with less milage and $2,000 cheaper , thank you

They were very accommodating and I am just very busy and having time getting to see the vehicle.

After driving an hour and a half, the truck had been wrecked and no one bothered to tell me before I got there!

Dealer was stuck on price found a certified jeep with 20k miles same year with same options for less