Passport Mazda

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4800 Branch Ave, Suitland, MD 20746
Map & Directions

Sales: (240) 392-3197

Service: (240) 392-4401

Closed Today (Sun)
show business hours
Nov 5, 2016
they don't pick their calls or return their calls. or even call you to talk to you once you miss the their first call.
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Sep 20, 2016
Gave vague discounts over the phone and never give specific information.. Only want you to walk in.. I requested a used specific model. They didn't even answer my question and suggested a new car with discounts on their already overpriced online pricing.
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Aug 25, 2016
Quick response, helpful and curteous sales staff.
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Aug 23, 2016
responsive and helpful
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Aug 17, 2016
Wonderful and great experience with the employees! Also, great prices
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Aug 15, 2016
93durdach
Offered a great deal as they were attracting business to their new showroom. Test drive and buying process were very friendly. They offered a competitive "no haggle" price that they stood firm on.
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Aug 4, 2016
1 email, no call, asked a specific question, no response, bought elsewhere, this was my 2nd choice, was going to travel, to see car, but after 5 days, no call and a generic email.
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Jun 30, 2016
Good experience
1 of 1 people found this review helpful.
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Jun 21, 2016
Reached out initially but then stopped communication when I wasn't interested in leading options.
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May 16, 2016
jalba23
5
I clicked on the link to ask the dealer to contact me and within 30 minutes Blake, the Internet Sales Mgr. called me. We made arrangements for me to see the car I was interested in the following day. Blake told me a salesperson named Tonya would contact me to set up the meeting. I heard from Tonya via email and phone within an hour and we set up a meeting time. I told Tonya that the dealer was farther away from my office than I thought and I had to get back to work so I would need to move quickly when I got there. When I arrived at the dealer the next afternoon, Tonya had the car right out in front and ready to drive. We immediately jumped in the car and took it for a test drive. Tonya was knowledgeable about the car and its features so things were going well. On the way in the dealer I saw a new car that I liked a little better so I asked about it and I said I was ready to make a move on either car but if I preferred the new one, but only at a certain price. Those negotiations took 2 minutes as I made a fair offer and it was accepted. I made it clear I did not want the "hard sell" on those extended warranties, etc. because I needed to get back to work. Tonya definitely gave her co-workers a heads up on that as I went to the finance, wrote my check, signed some papers and the deal was done. Only one issue remained- I had no way of driving the car back home so Tonya talked with Blake and they offered to have some people from their team bring me the car and sure enough, the car arrived just when I asked for it to be delivered- right on time. I can't say enough about the people at Passport Mazda. They did a great job and gave me exactly what I asked for. Tonya is terrific at her job, she knows her job inside and out and she communicated very well the whole time, right up until the car was delivered. Perfect transaction from start to finish. Great job Passport team!
1 of 1 people found this review helpful.
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May 13, 2016
Overall Smoot car purchasing experience .
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Mar 24, 2016
great service
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Jan 21, 2016
Great
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Jan 14, 2016
Worst experience I've ever had while trying to purchase a car. I would never go back. Nor recommend someone to go there! Most rude people I've ever met!
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Sep 19, 2015
Pushing 70 years old, thus bought a lot of cars - this may have been my best experience ever. Ask for Mike Gilbert
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Mar 25, 2015
They did their part n sent all info but I found a dealer closer to my home.
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