North Park Lexus of San Antonio

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611 Lockhill-Selma
San Antonio, TX 78216

https://www.northparklexus.com

Sales: (210) 308-8900

Service: (210) 308-5744

Today 8:30 AM - 8:00 PM

(Closed Now)

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Sales Reviews (53)

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Apr 18, 2018

ray

wanted another chance in pricing still waiting,very professional

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Apr 2, 2018

Colby

Quick response from online sales manager who was able to answer all questions completely and timely.

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Mar 30, 2018

Tim

Awesome people, followed up immediately, not pushy.

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Mar 30, 2018

GuruYTSYR

Never answered my question, but sent multiple emails that were computer generated. Annoying!

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Mar 17, 2018

rg74

Excellent experience

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Feb 21, 2018

Pat

this car was not available. However we did purchase a Lexus from North Park Lexus. The agent we worked with Said, was very helpful. He provided information about the features of the car and the warranty associated with this. After listening to all the information he provided we decided to purchase the Lexus Thanks Said, we really like the car. The purchasing process was easy but with all purchases the process takes time. Oscar, the financial officer, made the financial process easy especially working with our credit union. The overall experience with North Park Lexus was excellent thanks to Said and Oscar. We are very please with our Lexus.

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Dec 26, 2017

Janet

Dealership was very helpful, met our needs in making sure the car was serviced and ready to drive across country. Salesperson Tiffany was AWESOME! She responded quickly. Great buying experience!

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Dec 12, 2017

GuruZ318Y

Told me the car wasn’t available then asked when I could come see it. Either misinformed or sale didn’t go through, but should have explained better.

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Nov 6, 2017

Si1senor

Absolutely great, professional, yet friendly atmosphere, as u would expect from a Lexus dealership, worked with me throughout ... Thanks Ren!

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Oct 30, 2017

GuruZYL2H

Nikki is very responsive and not bothersome. Haven’t met face to face but she has been good to work with

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Oct 27, 2017

Shannon

Bought a different car from North Park, excellent customer service!! Definitely would recommend.

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Oct 20, 2017

Jeffrey

The staff at North Park Lexus, made my buying experience the best I have ever had, and the car drives and feels like it's New!!! All I can say is WOW!!!!

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Oct 18, 2017

Louis

Good experience. Sales helpful. Would like to have gotten more info and walk around of car. Still deciding

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Oct 10, 2017

Justin

Tiffany was outstanding! This was not the car buying experience I was accustomed to every 4 years. There was no back and forth haggling. The vehicle was priced right. My trade was valued appropriately and it was a smooth transition out of my old and into my New in a matter of 150 minutes or less. Fantastic help from Joey, her assistant on electronic details of the vehicle. I would never go elsewhere for a Lexus!

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Sep 25, 2017

Alex

Responded very fast and have been very straightforward and helpful through the whole process! Highly recommend!

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Sep 21, 2017

Tom

Good follow up

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Sep 16, 2017

GuruDKL45

Their service has been excellent. They brought the car to me in Houston from San Antonio and even let me change my financing option to take advantage of a promotion rate after they delivered the car. The whole process has been very easy and North Park has been very responsive and helpful.

1 of 1 people found this review helpful.

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Sep 11, 2017

Gary

Great experience! The replied quickly and did a great job helping me with getting a better financing rating then my bank gave me.

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Aug 24, 2017

Dale

Didn't buy the truck but sales staff were very helpful to show me the vehicle I was there to see and drive

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Aug 22, 2017

Francis

Very pleasant welcome and discussion. Were not able to reach agreement on the final price.

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Aug 4, 2017

Nick

Dealer sent an email, followed up with a phone call; however, on both occasions I requested pictures of the vehicles, and never received any.

1 of 1 people found this review helpful.

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Jul 12, 2017

Jason

James went over and above during our car-buying experience. Great great great customer service! I'd buy from NorthPark Lexus again any day!!

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Jun 9, 2017

Phong

We have looked around dealers in Houston and got no luck. We saw an interesting one, but the car was from North Park Lexus San Antonio. We were hesitated at first because it took time just to drive to S.A. We emailed to Tiffany, and she responded immediately and provided every detail of the car. We decided to drive there to test the car because it was the best deal so far, and we did not get disappointed. The car was in very good condition, Tiffany is great, the team was nice and friendly as well, we've also got a little bit discount. We finally took the car. Two nice tech guys delivered the car to my house few days later and brought all the papers with them for us to sign. We also received call, thank you card. It was a very good customer service and most important the car was good, the price was good as well.

1 of 1 people found this review helpful.

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May 18, 2017

Jon

Ren is the best salesman ever. Incredible experience

1 of 1 people found this review helpful.

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May 2, 2017

Jair

Awesome service.

1 of 1 people found this review helpful.

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Mar 22, 2017

Ross

This is a typical used car place -- they're all very polite and friendly, but everything takes forever because they have their procedures they have to go through: the salesman has to consult with the credit department, who consults with management, who then tells sales what to say. I've seen much worse, though.

3 of 3 people found this review helpful.

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Mar 11, 2017

Eracey

Good communication and quick turn around, they even drove it up to Dallas for us

2 of 3 people found this review helpful.

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Mar 11, 2017

Mark

She's good

1 of 2 people found this review helpful.

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Mar 3, 2017

Bob

Dealer was quick to respond, unfortunately the vehicle had been sold

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Feb 22, 2017

Geogrondin

I did buy a car from North Park.. outstanding sales staff and easy to work with

1 of 1 people found this review helpful.

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Feb 11, 2017

johnfb

Responded quickly. Provided most requested information. Unable to secure a mutually acceptable price point for vehicle purchase. If another vehicle becomes available from North Park, that meets our search requirements, will contact them again. At first impression, would be comfortable doing business with them.

1 of 1 people found this review helpful.

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Feb 4, 2017

Alpine_2961

Wonderful experience, bought the car,love it.

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Jan 18, 2017

Rick

Nikki Sample was Awesome!!! She is definitely an asset and I will be in contact soon. Because of people like her you've earned my business!!!!

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Jan 15, 2017

willie

Excellent followup and service. The finance person got us a great deal on the car and extended warranty in addition to financing. Extremely pleased with the entire transaction, and would recommend this dealership to others as they did not play games with the sale.

1 of 1 people found this review helpful.

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Jan 2, 2017

Diana

Great response, communication was awesome bought the car did not have to go to dealership car was delivered to my home

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Dec 11, 2016

Steve

Got back quickly and asked about my wants as much as needs...i like that

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Dec 10, 2016

Maggie1984

The responded with email car was no longer available.

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Nov 17, 2016

Olga

Everyone was awesome. Great sales experience.

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Nov 14, 2016

jonathan

Professional and easy experience! Awesome staff and dealership facility!

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Oct 29, 2016

stephen

Couldn't have been happier with North Park Lexus. The car I originally wanted was sold but they found one that was perfect for me. They were very patient and never once did I feel pressured. I will shop there again and I recommend them very highly.

1 of 1 people found this review helpful.

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Oct 26, 2016

sebastian

Very willing to work with you

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Oct 10, 2016

Lou

Car was already sold. The dealer responded quickly.

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Oct 3, 2016

David

Dealership was great, special thanks to ren and victor.

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Sep 25, 2016

Sherali

Fast response and good price

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Sep 16, 2016

Nicole

Very interested and helpful with my request!

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Aug 24, 2016

ben

All good. Classy dealership. Internet salesman "ren" very helpful. Thanks again Ben

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Aug 15, 2016

Zachary

Awesome and prompt service. Nikki was very flexible and accommodating.

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Jul 19, 2016

stevensenia

Very helpful. Will definitely consider buying from them.

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Jun 29, 2016

Karin

Very helpful, but did not have what I am looking for

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May 12, 2016

RONNIE

I live 250 miles away. The deal, with a trde was done before I drove down there. A great dealership with very professional employees. See Ren.

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May 7, 2016

Murfy777

Great service. But, front desk staff is not the best, didn't insure the salesman heard their page and left me waiting for a while. Once the salesman walked back in from outside, they didn't let him know I was waiting. They were too busy laughing and flirting with some other workers.

3 of 3 people found this review helpful.

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May 6, 2016

Linda

Nikki Sample was the sales person I worked with. I enjoyed working with her. The information from the Car Gurus pricing details, helped me to negotiate a satisfactory price for the vehicle I purchased there.

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May 3, 2016

Art

Too hard to get a straight answer regarding the vehicle. I wouldn't recommend.

2 of 2 people found this review helpful.

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Read 49 old reviews

Apr 9, 2016

Joseph

Great experience they know how to treat a customer.

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Apr 8, 2016

Bob

Responded but car was sold.

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Apr 6, 2016

Sean

Asked for all the info and then stated car unavailable. Waste of my time

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Mar 30, 2016

Dan

Really not much to rate. After I inquired about the vehicle I got a form e-mail telling me how great some lady was at her job. I then requested a price for the car no less than 3 times. All my messages went unanswered. I received a follow-up form e-mail asking if I needed anything else. I wasted a little more time and again asked for the price. I was again ignored. I'm not sure how to buy a vehicle without knowing the cost. The salesperson talked a good game but provided no results.

4 of 4 people found this review helpful.

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Mar 24, 2016

Michael

Outstanding customer service. Delivered vehicle to my house. Very professional and courteous. Highly recommended.

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Mar 24, 2016

Hrang

Excellent!

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Mar 16, 2016

Bill

We bought a car

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Mar 5, 2016

tee

Quick reply to my inquiry.

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Jan 28, 2016

Leon

Rapid response, but the car I asked about had been sold.

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Jan 10, 2016

Carrie

Not knowledgeable about car and did not have features advertised

1 of 1 people found this review helpful.

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Jan 8, 2016

Sandra

The dealer responded and then I responded back but never got another response.

1 of 1 people found this review helpful.

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Jan 7, 2016

jallen17

Very professional operation

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Jan 6, 2016

Ben

Salesman was very polite and knowledgeable . Showroom was very comfortable and pleasing.

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Jan 6, 2016

Alan

Good experience with Steven Trevino. The dealership was tremendously busy, so waiting was an issue, but overalls pleasant experience.

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Jan 6, 2016

Joti

Good

0 of 1 people found this review helpful.

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Dec 15, 2015

Monica

Customer service is wonderful here. I purchased my car here. Highly recommended

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Nov 23, 2015

looking to buy

Was quickly contacted via email.

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Jul 29, 2015

Dawn

Great customer service and fantastic facility!! Wonderful buying experience!

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Jul 26, 2015

brandon

Great

0 of 1 people found this review helpful.

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Jul 26, 2015

Amy

Quick response. Appreciated that they let me know right away the vehicle I was interested in was no longer available

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Jul 21, 2015

Gabriel

Ren was Awesome. Purchase price and trade-in process was outstanding. His attention to detail and his very prompt and personal responses to text and email was great. A very pleasant experience.

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Jul 4, 2015

Myles

Best car buying experience ever!!! In fact my wife and I were so pleased with the experience we purchased another car from them the very next day. The sales team of Ren, Tom, and Bruce were excellent accomplished everything we asked. The accommodations of the dealership were very first class. The whole process from beginning to end amazing.

1 of 1 people found this review helpful.

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Jun 5, 2015

Kim

Great service

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May 25, 2015

john

prices to high didn't use

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Apr 1, 2015

Terry

Dealer couldn't find car, never called me back with status.

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Mar 20, 2015

Alfredo

Dealer responded and the service was excellent. One thing was weird was that the tires were worn out and the odometer said 27800. Dealer put in new tires

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Jan 21, 2015

jack

Best dealership and best employees in any dealership i have ever been in. Nikki Sample responded fast and we made a deal. everything was as she said with no surprises. She was the best sales lady we have ever met. She went out of her way to make us comfortable and educate us on the operation of the car. Great experience.

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Oct 5, 2014

Excellent from Beginning to End

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Sep 30, 2014

Ken

The deal is exactly what we agreed upon by internet and telephone. Jamie Brennan was great and they treated us very well.

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Sep 29, 2014

Marco

The dealership is the top echelon of dealers. The staff is very knowledgeable and professional. I enjoyed my experience and would definitely refer friends and family.

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Aug 10, 2014

Ted

First class service...best experience ever at a car dealership...

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Apr 14, 2014

Amber

They responded quickly and had wonderful customer service.

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Apr 1, 2014

Michael

Quick reponse

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Mar 20, 2014

Ben

Found them to be a nice group of people to work with.

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Jan 22, 2014

Yvonne

Better deal on a new vehicle.. Work with Valentina..she's great !!!

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Dec 1, 2013

Lark

Not willing to deal

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Nov 14, 2013

Paul

I made an appointment to see the car and they kept me waiting 15 minutes. When a person who did not introduce himself finally came, he acted annoyed that he had to assist me instead of Jamie, who I had made the appoint with.

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Jul 23, 2013

Michelle

Prices are typically higher than other retail cars.

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Jun 22, 2013

David

Friendly knowledgeable staff, Ruby and Rhonda were amazing

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May 29, 2013

Charlie

web said it was sold

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May 4, 2013

april

I had to contact the dealership. I spoke w John sales rep for 2 min. I had to text him my info, pay off ect. after 5 min. I never heard from him again. No follow-up. I really wanted to purchase the car, and its still available, but why would I spend my money with a business that makes no time for you as a customer!

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Apr 28, 2013

Fred

good

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Apr 25, 2013

Francisco

They never asnwered my questions about the car, very unprofessional dealer. Lexus Arrogance !

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Mar 20, 2013

mike

they emailed and tried hard, but the car was overpriced

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Feb 3, 2013

Llena

Beautiful experience on a used Lexus, a group of very professional people. Definitely a good all around experience.

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Jan 3, 2013

Mallikarjunarao

Gud service

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Dec 19, 2012

125

1997_Lexus_PB

The best ever.

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May 9, 2012

ROD

Really professionally young man that helped me......thanks

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Mar 7, 2012

Kim

Staff very professional...Very Clean Dealership

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North Park Lexus of San Antonio

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