Norris Ford

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901 Merritt Blvd
Baltimore, MD 21222

Sales: (410) 285-0200

Service: (877) 983-0999

Today 9:00am - 9:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 3, 2017
5
For my brother in law, he bought the vehicle.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 15, 2017
They sent multiple emails. I want to buy the car, but they didn't want to sell it. I kept asking how much the car was, they NEVER replied. I have no voice, so I cannot use the phone. Sad. Very sad. Poor customer service before the sale. Lowest rating possible.
1 of 1 people found this review helpful.
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Jul 10, 2017
Very responsive
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Jul 4, 2017
I wound up purchasing a 2014 Ford Edge after driving and looking at multiple cars. Dave Matthews was very helpful and nice to deal with.
Is this review helpful? Yes | No
Jun 19, 2017
The sales team here was responsive and not pushy. It was a down to earth, stress-free experience buying a car from Norris Ford and I would recommend using them, specifically Andrew, for any car buying needs.
0 of 1 people found this review helpful.
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Jun 18, 2017
Rittick Banerjee
great
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Jun 15, 2017
Tinam01
Email and in person, very helpful, just higher price than nearby dealers
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May 28, 2017
Very unresponsive to basic questions; kept pushing for contact with sales person. NOT customer service oriented.
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Jan 28, 2017
Horizon_1821
i made an offer he said he couldn't sale it for that price.....the truck was 2014 with over 88000 miles on it
3 of 4 people found this review helpful.
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Jan 9, 2017
Worst dealer experience I have ever had, while sales manager was helpful the 2 different sales reps were not. One was somewhat rude.
4 of 5 people found this review helpful.
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Dec 19, 2016
Excelente my son want to buy a car he decide to wait thanks for the good service
2 of 3 people found this review helpful.
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Oct 24, 2016
Called back right away & was very courteous, not high pressure which was great !
2 of 3 people found this review helpful.
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Oct 1, 2016
yes quick reply. Price on CarGurus was wrong. Helpful info. Unfortunately all the mail went in my Junk Mail first.
2 of 2 people found this review helpful.
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Sep 25, 2016
Very good,dealer responded in a very timely manner
1 of 1 people found this review helpful.
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Sep 22, 2016
Got a auto response but when I emailed a question never herd back.
2 of 3 people found this review helpful.
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Aug 31, 2016
Great dealership
1 of 1 people found this review helpful.
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Aug 19, 2016
they were informative and nice
1 of 1 people found this review helpful.
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Aug 7, 2016
Great experience! Highly recommend!
1 of 1 people found this review helpful.
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Jul 23, 2016
Was not alot of communication between the salesman and me, it was almost like a quiet game until he came back with the appraisal for my trade in. I didn't even test drive the car to see if I wanted to proceed with the buying process even tho the offer for my appraisal was low. That may have changed my mind about still going thru with the process, now they are still trying to sell it and im still looking too oh well.
2 of 2 people found this review helpful.
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Jul 13, 2016
PatScotty1
Very professional, easy to deal with. Went to see the car, offered further discounts.
1 of 1 people found this review helpful.
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Jun 10, 2016
Polite on the phone, went elsewhere but would use them next time.
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May 19, 2016
Arrive there and car had been already sold. The online manager never notified me that the car was sold and made me drive there for 40 minutes. Possibly Switch and bait technique
2 of 2 people found this review helpful.
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May 1, 2016
Best car buying experience I've ever had
1 of 1 people found this review helpful.
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Mar 12, 2016
car was not available when i contacted them they need to pull there adds quicker.
1 of 1 people found this review helpful.
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Feb 29, 2016
yatzko
Patrick struck a balance of being helpful without being pushy.
Is this review helpful? Yes | No
Feb 24, 2016
Good
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Feb 6, 2016
Prompt response with a phone call. Car had been sold.
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Jan 30, 2016
Dealer's response was very quick and the salesman (Andrew) was pleasant and had the pick-up truck ready for test-drive. Had the loan approved and purchased the truck from this dealer same day.
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Jan 27, 2016
Very good
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Jan 22, 2016
Sold = Got back within 15 min,
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Jan 20, 2016
Promptly contacted me. Nice people.
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Jan 4, 2016
Ray Snyder was great to deal with. Picked me up from the airport and had me in and out within two hours. Frank in finance was helpful and pleasant as well.
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Read 21 old reviews
Nov 3, 2015
they were in hurry to finish the formalities before having the discussion itself.
1 of 1 people found this review helpful.
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Oct 21, 2015
Kimco
Got back to me right away and answered all my questions. Didn't buy a vehicle there since they didn't have the one I wanted but would consider them in the future.
Is this review helpful? Yes | No
Oct 15, 2015
Very responsive
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Oct 1, 2015
Courteous staff.
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Sep 26, 2015
redrumm24
Didn't end up buying a car here only because another dealer closer to where I live matched their offer..Customer service was very good.
1 of 1 people found this review helpful.
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Sep 9, 2015
Amazinh
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Aug 18, 2015
Ray was a delight. Finance guy was definitely biased, wastes an hour of my time because he only wanted to show us your rates which are the "best". Had him run Wells Fargo, the bank i have for my mortgage and they came back at .24% lower terms. Only.reason I gave a 4 was because of your finance guy. He gets a 1/5, Ray gets a 10/5.
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Jul 10, 2015
Very responsive and honest
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Jun 22, 2015
Really great experience. Andrew helped us so much by answering all of our questions and being considerate of us. I had been to two other car dealerships prior to Norris Ford and had miserable experiences with pushy car dealers and poor quality cars. Norris Ford was not that way. I ended up buying the car I found at Norris on the spot because the it was clean, priced well, great condition and and a solid warranty. I've been so happy with it! I have Andrew's magnet on my fridge and have been recommending Norris Ford to everyone.
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Jun 11, 2015
Overall experience was great. The car we actually drove an hour to purchase was sold just as we got there, but Mr Valentine was able to give us a comparable deal
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Feb 25, 2015
Very helpful. Didn't buy here, but no complaints about the dealership. They did their best to find me a car, and were prompt in their response. Just didn't have what I was looking for.
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Feb 1, 2015
Not the typical pushy salespeople. Relaxed and almost family like atmosphere.
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Jan 9, 2015
Help me out tremendously
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Dec 3, 2014
Talked through email and they were very easy to deal with
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Nov 4, 2014
Salesperson as very friendly. Was a little disappointed that no one called me back after calling the dealership twice.
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Sep 15, 2014
Andrew was my salesman. Everything was done so fast I thought they were trying to con me. I went in, took the car home while they worked on getting my payment to where I wanted it to be, came back two days later, signed some papers and came home with a new car. They were very good!
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Aug 27, 2014
Our salesman Andrew was very helpful and nice but we ended up deciding to buy a new car instead of used.
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Mar 31, 2014
yholtzclaw
Not enough inventory to choose from.
Is this review helpful? Yes | No
Apr 4, 2013
I drove an hour to test drive the car and the dealer had givin the car out as a loaner.
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Mar 13, 2013
They told me the car was sold and it wasn't so I bought a car from some where else!
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Feb 12, 2013
terrible - the car I came to see, used ford flex. I know it was on your lot for a while. Finally ready to buy and when I got there the car was filthy. Do you not have a detail shop?? All you needed to do was vacuum, clean the seats and repair the ripped flap in the back. Not too much to ask. Ended up finding a used one at Carmax that same evening in White Marsh and went home with a NICE CLEAN CAR.
Is this review helpful? Yes | No

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