Neil Huffman Subaru

4916 Dixie Hwy, Louisville, KY 40216

Sales: (502) 410-5123

Service: (888) 699-1198

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Location: Louisville, KY 40216

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All reviewers have been verified to have contacted this dealer – Learn More
Feb 22, 2017
They reached out very quick and their prices are good. They are certainly in the running for my business.
Is this review helpful? Yes | No
Oct 5, 2016
I was contacted by the dealer the next day and was told the car was on a stop hold due to an air bag recall and could not be sold. I got the impression the car had been on a stop hold for several months. When I asked when the airbag would be replaced and the car removed from the stop hold, I was told they didn't know. The dealer should not have listed a car they couldn't sell due to a recall.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Neil Huffman Subaru:

I apologize about this. Due to the current Takata situation our company has decided to put our clients safety first and not sell any car affected by this growing recall. We are in the process of removing inventory from websites. We apologize about the inconvenience. You may reach out to our Subaru General Manager Chuck Norton at (502) 448-6666, or chuck.norton@neilhuffman.com. Thank you.
Oct 2, 2016
25
Responsive but car was brought to auction !
Is this review helpful? Yes | No

Response from Neil Huffman Subaru:

Hi Stefaan! Thank you for the review. Have a good day!
Sep 28, 2016
The car still has not been available for a test drive. It took almost a week for someone to return a call or an email---after leaving 3 voicemails and sending 2 emails. Have not been able to drive the car - it's been over 2 weeks since I first expressed interest to them.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 7, 2016
They were very patient and tactful in the negotiations.
Is this review helpful? Yes | No

Response from Neil Huffman Subaru:

Hi Samora! Thanks for the review! Have a great day!
Sep 6, 2016
Salesperson responded in a timely fashion. I had already made a decision not to buy that car, since I wanted a AWD, but they were very polite.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Neil Huffman Subaru:

Hi Susan, thank you for taking the time to review us. We hope you find the vehicle you are looking for. Have a great day!
Aug 2, 2016
The internet sales associate was awesome! She responded quickly and I apreciated her professional but friendly manner.
Is this review helpful? Yes | No

Response from Neil Huffman Subaru:

Hi Lisa! Thank you for taking the time to leave us a review! We are happy that you found the process enjoyable! Have a great day!
May 19, 2016
I ended up choosing a vehicle at another dealer, however these folks were very nice !
Is this review helpful? Yes | No

Response from Neil Huffman Subaru:

Hi Melissa! Thank you for the review! We are glad you found a vehicle you love and we hope we can earn your business next time! Have a great day!
Mar 25, 2016
terrible management vehicle was priced at 17000 when I looked at it and it needed some work. They said they would only come down $500 which didn't even completely offset their doc fee. 5 days later they marked the vehicle down to 16000 and never contacted me. Sales manager told sales person to tell me a girl from California drove so it wouldn't need front axles but the boots where busted.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Neil Huffman Subaru:

Lyle, we apologize for the inconveniences we caused. Please contact our General Sales Manager, Chuck Norton, at (502) 448-6666 to discuss your complaint. Again, we apologize and hope we can resolve the issue soon.
Feb 11, 2016
Contacted dealer, they responded quickly. Once asked for pictures of inside of vehicle before running to other side of town I was told that would not be a problem. I never heard from them like I was told so obviously it wasn't as nice as they say.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Neil Huffman Subaru:

Hi Cindy, We are sorry that you have not had the service you deserve. If you have time, please reach out to our General Sales Manager, Chuck Norton, at (502) 448-6666 or by email at chuck.norton@neilhuffman.com.
Nov 15, 2015
Great
Is this review helpful? Yes | No

Response from Neil Huffman Subaru:

Thank you for the review!
Oct 20, 2015
Paulawoo64
They contacting me addressed my needs and wants and invited me to come in
Is this review helpful? Yes | No

Response from Neil Huffman Subaru:

Thank you for taking the time to leave us feedback - we hope you had a great experience at Neil Huffman Subaru!
Read 1 old review
Jan 2, 2013
Dealt with Robin McDonald. Bought the vehicle. Was a great expeirience
Is this review helpful? Yes | No

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