Napleton's West Palm Beach Hyundai

2301 Okeechobee Blvd
West Palm Beach, FL 33409

Sales: (561) 923-8690

Service: (888) 864-4308

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https://static.cargurus.com/images/forsale/2018/05/14/13/29/2015_hyundai_elantra-pic-771300341889351362-152x114.jpeg

2015 Hyundai Elantra SE Sedan FWD Used Cars in West Palm Beach, FL 33409

Great Deal
$3,244 BELOW
CarGurus IMV of $13,710

Price: $10,466

Mileage: 3,232

Location: West Palm Beach, FL 33409

Average time on market: 27 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Symphony Silver Description: Used 2015 Hyundai Elantra SE Sedan FWD for sale - $10,466, 3,232 miles with Bluetooth, Popular Equipment Package, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/05/14/13/42/2015_hyundai_elantra-pic-7347427292258719131-152x114.jpeg

2015 Hyundai Elantra SE Sedan FWD Used Cars in West Palm Beach, FL 33409

Great Deal
$3,025 BELOW
CarGurus IMV of $12,802

Price: $9,777

Mileage: 22,691

Location: West Palm Beach, FL 33409

Average time on market: 27 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Shale Gray Metallic Description: Used 2015 Hyundai Elantra SE Sedan FWD for sale - $9,777, 22,691 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2018/05/14/15/59/2014_hyundai_elantra-pic-1258045000094865744-152x114.jpeg

2014 Hyundai Elantra SE Sedan FWD Used Cars in West Palm Beach, FL 33409

Great Deal
$3,103 BELOW
CarGurus IMV of $10,091

Price: $6,988

Mileage: 52,441

Location: West Palm Beach, FL 33409

Average time on market: 23 days Certified Pre-Owned: Yes Transmission: 6-Speed Manual Color: Venetian Red Description: Used 2014 Hyundai Elantra SE Sedan FWD for sale - $6,988, 52,441 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2018/05/14/13/53/2014_hyundai_azera-pic-7279094858315038809-152x114.jpeg

2014 Hyundai Azera Limited FWD Used Cars in West Palm Beach, FL 33409

Great Deal
$3,353 BELOW
CarGurus IMV of $15,141

Price: $11,788

Mileage: 73,337

Location: West Palm Beach, FL 33409

Average time on market: 37 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Diamond White Pearl Description: Used 2014 Hyundai Azera Limited FWD for sale - $11,788, 73,337 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/05/14/13/29/2017_hyundai_tucson-pic-3332946787840135913-152x114.jpeg

2017 Hyundai Tucson 2.0L SE FWD Used Cars in West Palm Beach, FL 33409

Great Deal
$3,063 BELOW
CarGurus IMV of $20,051

Price: $16,988

Mileage: 567

Location: West Palm Beach, FL 33409

Average time on market: 43 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Coliseum Gray Description: Used 2017 Hyundai Tucson 2.0L SE FWD for sale - $16,988, 567 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2018/05/14/21/29/2017_hyundai_elantra-pic-980869151687536934-152x114.jpeg

2017 Hyundai Elantra SE Sedan FWD Used Cars in West Palm Beach, FL 33409

Great Deal
$2,876 BELOW
CarGurus IMV of $14,164

Price: $11,288

Mileage: 7,782

Location: West Palm Beach, FL 33409

Average time on market: 32 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Mineral Beige Pearl Description: Used 2017 Hyundai Elantra SE Sedan FWD for sale - $11,288, 7,782 miles with Steel Wheels
https://static.cargurus.com/images/forsale/2018/05/14/12/15/2015_hyundai_santa_fe_sport-pic-3542535222084005795-152x114.jpeg

2015 Hyundai Santa Fe Sport 2.4L FWD Used Cars in West Palm Beach, FL 33409

Great Deal
$4,006 BELOW
CarGurus IMV of $19,994

Price: $15,988

Mileage: 21,402

Location: West Palm Beach, FL 33409

Average time on market: 27 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Mineral Gray Description: Used 2015 Hyundai Santa Fe Sport 2.4L FWD for sale - $15,988, 21,402 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels, Technology Package
https://static.cargurus.com/images/forsale/2018/05/14/14/30/2014_hyundai_santa_fe-pic-782504532987249655-152x114.jpeg

2014 Hyundai Santa Fe Limited Used Cars in West Palm Beach, FL 33409

Great Deal
$3,717 BELOW
CarGurus IMV of $21,494

Price: $17,777

Mileage: 29,973

Location: West Palm Beach, FL 33409

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Becketts Black Description: Used 2014 Hyundai Santa Fe Limited for sale - $17,777, 29,973 miles with Leather Seats, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/05/14/15/08/2015_hyundai_elantra-pic-8467633557422967914-152x114.jpeg

2015 Hyundai Elantra SE Sedan FWD Used Cars in West Palm Beach, FL 33409

Great Deal
$2,497 BELOW
CarGurus IMV of $12,385

Price: $9,888

Mileage: 36,116

Location: West Palm Beach, FL 33409

Average time on market: 27 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Black Diamond Description: Used 2015 Hyundai Elantra SE Sedan FWD for sale - $9,888, 36,116 miles with LE Package, Bluetooth, Popular Equipment Package, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/05/14/12/15/2016_hyundai_elantra-pic-5437275370914056161-152x114.jpeg

2016 Hyundai Elantra SE Sedan FWD Used Cars in West Palm Beach, FL 33409

Great Deal
$2,931 BELOW
CarGurus IMV of $12,919

Price: $9,988

Mileage: 22,716

Location: West Palm Beach, FL 33409

Average time on market: 30 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Phantom Black Description: Used 2016 Hyundai Elantra SE Sedan FWD for sale - $9,988, 22,716 miles with Steel Wheels
https://static.cargurus.com/images/forsale/2018/05/14/19/13/2013_hyundai_genesis_coupe-pic-927329584139197708-152x114.jpeg

2013 Hyundai Genesis Coupe 2.0T RWD Used Cars in West Palm Beach, FL 33409

Great Deal
$2,974 BELOW
CarGurus IMV of $13,962

Price: $10,988

Mileage: 49,973

Location: West Palm Beach, FL 33409

Average time on market: 35 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Black Noir Pearl Description: Used 2013 Hyundai Genesis Coupe 2.0T RWD for sale - $10,988, 49,973 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/05/14/11/50/2015_hyundai_sonata-pic-1600311153599985819-152x114.jpeg

2015 Hyundai Sonata Limited FWD Used Cars in West Palm Beach, FL 33409

Great Deal
$3,681 BELOW
CarGurus IMV of $18,569

Price: $14,888

Mileage: 9,600

Location: West Palm Beach, FL 33409

Average time on market: 39 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Symphony Silver Description: Used 2015 Hyundai Sonata Limited FWD for sale - $14,888, 9,600 miles with Leather Seats, Cargo Package
https://static.cargurus.com/images/forsale/2018/05/14/21/29/2016_hyundai_elantra-pic-2172081713875746021-152x114.jpeg

2016 Hyundai Elantra SE Sedan FWD Used Cars in West Palm Beach, FL 33409

Great Deal
$2,889 BELOW
CarGurus IMV of $12,777

Price: $9,888

Mileage: 25,187

Location: West Palm Beach, FL 33409

Average time on market: 30 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Quartz White Pearl Description: Used 2016 Hyundai Elantra SE Sedan FWD for sale - $9,888, 25,187 miles with Steel Wheels
https://static.cargurus.com/images/forsale/2018/05/14/21/29/2016_hyundai_tucson-pic-6232324372490654260-152x114.jpeg

2016 Hyundai Tucson 2.0L SE AWD Used Cars in West Palm Beach, FL 33409

Great Deal
$2,598 BELOW
CarGurus IMV of $18,586

Price: $15,988

Mileage: 21,650

Location: West Palm Beach, FL 33409

Average time on market: 37 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Mojave Sand Description: Used 2016 Hyundai Tucson 2.0L SE AWD for sale - $15,988, 21,650 miles
https://static.cargurus.com/images/forsale/2018/05/14/12/40/2016_hyundai_elantra-pic-4501976836566973662-152x114.jpeg

2016 Hyundai Elantra SE Sedan FWD Used Cars in West Palm Beach, FL 33409

Great Deal
$2,861 BELOW
CarGurus IMV of $13,849

Price: $10,988

Mileage: 6,503

Location: West Palm Beach, FL 33409

Average time on market: 30 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Quartz White Pearl Description: Used 2016 Hyundai Elantra SE Sedan FWD for sale - $10,988, 6,503 miles with Steel Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
May 17, 2018
dealer did well I chose not to pursue that vehicle
Is this review helpful? Yes | No
Response from current dealership owner:
Gerry, thank you for your feedback! We do hope we can be of assistance in the future. Take care!
May 6, 2018
Deplorable business practices. It took them 5 days, 6 sales associates and 3 managers to tell me they wouldn't help me... The staff are a joke.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Paul, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (561) 686-7137 at your earliest convenience and we will do our best to resolve this with you.
May 1, 2018
OHvstheworld
The car was listed for $17,988, but when they called me back, the agent said the price was over $20,000. That didn't even include tax, etc. Don't believe their published prices on Car Guru.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for bringing this matter to our attention. We regret that you had a negative car shopping experience with us, and will use this as an opportunity to improve. If you are willing, please contact us directly at (561) 686-7137 so we can work towards a resolution. We look forward to hearing from you.
Apr 30, 2018
Cars were listed online and on company website- 1 was sold and the other was in the body shop. Not very professional sales people either. During a test drive, the sales rep had his feet up on the dash.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Michael, thank you for bringing this to our attention. Please reach out to us at (478) 787-0008 when you can so we can address this situation directly. Thank you and we hope to hear from you soon.
Apr 19, 2018
I was told car was available. Told them I would be down first thing in morning. Car was not there they said it was sold then they tried showing me something else. Very disappointed that i got up early on my day off for nothing.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Angela, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (561) 686-7137 to discuss this further.
Apr 12, 2018
On top off the dealer fee of 895 which I willing to pay they wanted a reconditioning fee of 1395 so not such a good deal
7 of 7 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for taking the time to leave us this detailed feedback. We strive to provide excellent experiences, so we are disappointed to hear that your visit with us may have been anything less than satisfactory. We'd like the opportunity to turn your experience around. Please reach out to us at (561) 686-7137 at your earliest convenience to discuss how we can turn this experience into a positive one.
Apr 11, 2018
This car that shows a price of $12,777, you end up paying $17,000. I got there and after trying the car, and I said I liked it. They came back and said that the real price was $13,777, plus dealer fees, plus Reconditioning fees, plus sales tax, that was $17,000. Disappointing
9 of 9 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for taking the time to leave us this detailed feedback. We strive to provide excellent experiences, so we are disappointed to hear that your visit with us may have been anything less than satisfactory. We would like to have a better understanding about your experience. Please reach out to us at (561) 686-7137 at your earliest convenience and we will do our best to resolve this with you.
Mar 29, 2018
Has other dealerships fees to raise the price. misleading!
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Bill, we're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution, so if you are willing, please reach out to us at (561) 686-7137 to discuss this further.
Mar 24, 2018
Nice people, car sold
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's West Palm Beach Hyundai and we hope to see you again!
Feb 24, 2018
Ducarmel
Everything was fantastic the price was the same and the customer service was very professional overall is was great.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Feb 9, 2018
My sales associate was awesome . The management was lazy and not at all interested in selling anything. I guess it would of meant work on their part. I did receive a phone call from a woman in financing. She told me there was an update on the price I would find favorable. I told her when I came back in (to get my drivers license they'd kept) I'd like to hear the details. she told me to speak to a gentleman named John he'd have all the updates . He had no clue who I was or even the car I was interested in looking at car I was looking at. The price went up an additional $5,000 more as he tried to attach dealer fees and reconditioning fees. When asking him why those weren't added to the sale price that was posted, he stated that it was said in small print at the bottom of the ad. I then pointed out as I read the criteria of the dealership that it states nothing of the sort. The next day the wording at the bottom of the ad was changed. Might I add that my driver's license was finally found .
10 of 10 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Suzanne, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Here at Napleton's West Palm Beach Hyundai, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager (561) 686-7137 to discuss ways we can better serve you in the future.
Jan 17, 2018
Horrible experience. The new salesman and internet sales were good but other than that the rest of the staff not good. They were not willing to match the price I found online. Stated they would not make any money is sold to me at that price. Would not recommend this dealership.
6 of 6 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Mike, we regret to hear that you had this experience with us. Please reach out to us at (561) 686-7137 so we may assist you in moving forward towards a resolution.
Dec 19, 2017
The team at Napleton’s WPB was outstanding. They were super responsive. They worked with us to get my daughter into a great car with a great warranty and at a great price. No high-pressure sales, and they made us feel like we are part of the Napleton’s family. We had the pleasure of working with Ron, Troy, Rance, and Lou. Trust me when I say I’m a tough customer when it comes to car buying. These guys made it a great experience and I have no doubt that I get the best price. Not a better deal out there. Thanks guys!! :-) Rick
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you so much for sharing your recent experience with us, Rick! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Dec 3, 2017
Mbwendling
Players Told me I had to bring a copy of the Car Gurus ad to get the advertised price I asked for the out the door price and they never gave one.
6 of 6 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
We regret to hear that you had this experience with us. We would like to discuss this further in the hope of coming to an understanding and resolution. Please contact us at (561) 686-7137 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Oct 6, 2017
Great they call me rigjt away.
0 of 4 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
We appreciate you leaving this positive review! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Sep 8, 2017
Bad experience. The car I was interested in was no where to find when I visited. Same with the contact person. I will not do business with WP Hyundai
10 of 10 people found this review helpful.
Is this helpful? Yes | No
Sep 7, 2017
The first salesperson, It took him 3 emails over 3 days to ask 2 questions. The second salesperson was amazing until he spoke with the Salesmanager, from other reviews that is where the problem is. This manager doesn't want to communicate or sell cars, or even give you a total price for the car that you want to buy because its an extra 1100 for dealer fees!!! I was told I'm a fraud liability because I'm not in the showroom to make negotiations. I was a car salesman, 75 percent of it was telecommunications to make deals happen. What dealership calls a coustomer a fraud in the first 3 minutes because I'm using a credit union and I'm out of state! In the end I was lied to and told the car was sold but it's still listed. You guys have ruined your own reputation.
16 of 16 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Blake, here at Napleton's West Palm Beach Hyundai, we pride ourselves on straightforward, transparent dealings with our customers. We are interested in learning more about what exactly caused you to feel this way. We would like the opportunity to try and regain your trust in our business and resolve this matter for you if we still can. Please give us a call at (561) 686-7137 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Sep 1, 2017
Tuck120
From experience, it will deceive you to make you come to the dealership no matter how far, I called Philogine and the dealership this morning to make sure the car was still there before hopping on my connecting flight to Palm Beach, , no response, no text backs, and did not email or tell me out the door pricing because they know most distance customers will not come after the fees are added and final price is stated, constant excuse... I'll see if our finance managers aren't to busy, or put you to another salesmen and then after you come will try to switch you to something else not even close. If your Long distance buyer take your money and time else where. Fair warning.
17 of 17 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
We're disappointed to hear of the negative experience you had at our location. We would like to find out a few more details about your visit in hopes of regaining your trust and improving our service. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (561) 686-7137. We look forward to hearing from you.
Sep 1, 2017
Wouldn't take an offer over the phone. They told I had to come to dealership to negotiate any deal. So I drove from Tampa all the way to West Palm in the same day, only to be told the car was sold! Awful service too!
10 of 10 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
We are disappointed to learn of your experience here at Napleton's West Palm Beach Hyundai, but will take this opportunity to improve. We can assure you it was truly not our intention to frustrate you during this process. We hope you are willing to give us another chance. Please reach out to us at (561) 686-7137 so we can work towards a resolution.
Sep 1, 2017
GuruDB2H3
The car sales man was very nice and did his best to work with us. However the manager was arrogant and very short with us. He did not appear to have time for us. We test drive the car and had our vehical inspected. We also confirmed we liked the vehicle. We were at the dealership over two hours. We needed to leave as we are busy people and wanted to complete the rest of the negotiations over the phone. The manger refused to do so. Too bad they lost a sale. We are still shopping but we will refuse to shops at this dealership. Advice to management, treat your customers with respect, they are the ones keeping the lights on.
9 of 9 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
I'm very sorry to hear this happened please reach out to me my name is Lynn the GSM and would very much like to address the situation. 561-686-7137
Aug 27, 2017
After reading customer reviews and two unproductive phone calls I did not pursue the car.
7 of 7 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
John, thanks for taking the time to leave a review. We deeply regret to hear about any breaks in communication that may have occurred. When you have an opportunity, please reach out to our general manager directly at (561) 686-7137 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Aug 10, 2017
Shirley824
Quick response and easy to deal with, that is until you schedule and appointment to go view the car and make a 2 hour drive then waste your time to find out the car had been sold.
6 of 6 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We know how valuable our customers' time is and regret to hear that you feel it was wasted. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (561) 686-7137. We look forward to hearing from you.
Jun 30, 2017
I went to test drive and possibly purchase this vehicle today. After five phone calls and two text to confirm my appointment the car had sold literally less than an hour before I got there. Their response was we don't hold cars. If I was told that when I set up the appointment I would have put down a deposit to hold it. I believe the real reason they sold the car was I called and spoked to three different people and said after reading previous bad reviews I was concern about the mark up dealer fees that they charge and didn't want to pay them. At that point I felt they should have told me they couldn't sell me the car for that price plus tax tags and title and I would had moved on. However, they all insisted that I still come in and we could work something out. It's not about selling the car, it's about the principle of me wasting my and my daughter's time. Buyers beware, they charge an additional $1000+ for dealer fees. Also, the dealer price was more than the cargurue. I hope the elderly woman that bought got the car a fair price.
17 of 17 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Hi Terry, thank you for taking the time to leave us your honest feedback. When you have an opportunity, please reach out to us at (561) 686-7137 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Jun 27, 2017
They charge a dealer fee, and I refuse to buy from anyone who charges a dealer fee. They were very nice, but refused to waive it.
13 of 13 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Hi Jo, your feedback helps us improve, so thank you for taking the time to let us know how we did. If you'd like to discuss your experience further, please give us a call at (561) 686-7137 at your earliest convenience. Thanks again for your feedback.
Jun 17, 2017
Very satisfied with the service I received.
0 of 6 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Max, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Jun 10, 2017
Awful. I drove one hour to get there for them to tell me the car was sold.
18 of 19 people found this review helpful.
Is this helpful? Yes | No
May 5, 2017
The price advertised on this site is 1000.00 less then the price the dealer is charging, plus west palm beach Napleton Hyundai adds another 4000.00 dealer fees to the price. Watch out for this dealer, they will rip you off. I made a deal and started to do the paper work, when the sales manager came with a price 4000.00 over what we agreed on.
24 of 25 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Stanley, we regret to hear that you had this experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution.
Napleton's West Palm Beach Hyundai
(561) 686-7137
May 1, 2017
Car Misreprented, certified fees too high, never got back to me after being there and calling salemen
18 of 18 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thomas, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution.
Napleton's West Palm Beach Hyundai
(561) 686-7137
Apr 21, 2017
GuruTRPN
Bought a car from them and would not recommend purchasing from this dealer. Follow-up is terrible and no one returns your calls. Not recommending service department either.
14 of 14 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for taking the time to leave us feedback about your experience with us. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon.
All the best,
Karen Leone
(561) 686-7137
Feb 22, 2017
FYI I attempted to purchase a vehicle from this company. When I query the unit I was told the price in the website didn't include the certification. In my opinion and the opinion of others I shared this with this is misleading. The add shows the unit in the "certified" selection and no disclaimers of an additional $1895 for the unit to be certified. Sales representative was cordial and did his best. Nobody recognized this error. http://www.wpbhyundai.com/certified/Hyundai/2016-Hyundai-Sonata-West-Palm-Beach-FL-e688d5540a0e0a6b1c382ff8
28 of 28 people found this review helpful.
Is this helpful? Yes | No
Dec 31, 2016
Jewels8984
They contacted me originally, but took days to follow up. I asked for pictures of the car I was interested in and I never got them. I wasn't going to drive 2 hours to see a car without pics. Bought elsewhere.
25 of 25 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
We appreciate you taking the time to respond. The staff at Napleton's West Palm Beach Hyundai take our reviews very seriously. Our manager would really like to help turn your experience around. If you would be willing to give us another chance in the future, please reach out to our manager at (561) 686-7137 so that we can help better serve you moving forward.
Oct 25, 2016
Absolutely horrible, serpent pit over there, had a final cost of 15,800, how does a human being even begin to call me up and tell me that when the price is listed for 9997$
57 of 57 people found this review helpful.
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Oct 13, 2016
Although promising me a deal could be made, even though I advised them of poor credit, they wasted my time and embarrassed me.
32 of 32 people found this review helpful.
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Oct 1, 2016
Not willing to disclose the price of the vehicle. Kept requesting how much I wanted to spent.
35 of 35 people found this review helpful.
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Read 17 old reviews
Apr 15, 2016
They add fees to the selling price of their cars 3X what other deals charge.
40 of 40 people found this review helpful.
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Mar 23, 2016
Awful poor communications car was gone when I got there 1 associate said car sold other said car went to auction don't bother with dealership total waste of time and energy
39 of 39 people found this review helpful.
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Jul 6, 2014
This is a totally unethical business. After 3 phone conversations collecting info about a specific car I wanted, including a call from them confirming I was coming that morning, I arrived to be told the car I wanted had been sold and delivered 2 days earlier. Of course then they tried to sell me another car that was $12,000 more. I drove 65 miles each way because they chose to be dishonest. On the other hand I had a totally positive experience at Braman Hyundai and bought there.
7 of 7 people found this review helpful.
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Apr 29, 2014
Good people
0 of 2 people found this review helpful.
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Apr 19, 2014
It was a good experience. Fair deal and sales manager and finance manager were not obnoxious and pushy.
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Apr 3, 2014
Very patient and knowledgeable salesman.
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Dec 31, 2013
Great customer service . Great follow up . Always polite and ready to help.
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Dec 24, 2013
Colette was nice. Though, she is only there to bring internet buyers in. It took MAJOR haggling to get them to honor the price clearly stated on the internet. They did not honor the printable coupons they show online... just kept telling me I'd get a "great deal." Though my credit is fine, they told me I'd have an 18. something percentage rate!!! Of course to contract me at a lower rate, they "had" to add on additional warranties. Exhausted, I left and the financing guy didn't even tell me who I am financed by. He said he'd "work it out." The car I wanted is rare to find, or I would NEVER have bought from them. Worst car buying experience EVER!!!
5 of 5 people found this review helpful.
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Sep 22, 2013
Not willing to negotiate price even $1, offered me $100 for my trade, which is a fully functional vehicle! Really insulting trade offer. Really seem to cater to customers who have a lot of money. Don't go if you have less than perfect credit or need to trade in a car.
3 of 3 people found this review helpful.
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Jul 27, 2013
Alex Reyes, was an excellent seller, he was diligent, and accurate in all his proposal to us!! Thanks Alex! People like you made the company get better and there is no doubt to recommend your dealership to all my friends, specially if Alex and Collete are there!!
0 of 1 people found this review helpful.
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Jun 29, 2013
previous experience they shotgunned us on our credit report to charge a higher interest rate,high pressure,straight out lie to you
4 of 4 people found this review helpful.
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Jun 26, 2013
Responded on a daily basis. Followed up on requests.
0 of 1 people found this review helpful.
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Jun 24, 2013
hat60c
salesperson lacked product knowlede
1 of 1 people found this review helpful.
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Feb 1, 2013
I wanted a manual transmission. This car was an automatic. Great price.
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Jan 23, 2013
Called late afternoon next day, vehicle was sold earlier that day.
1 of 1 people found this review helpful.
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Sep 7, 2012
good
0 of 1 people found this review helpful.
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Sep 2, 2012
After multiple calls to Nadia, I got nothing but excuses!. Whether it was her computer being down, or even something as simple as- I have to call you back. She just would never talk to le or give me a price. very unprofessional. Would not recommend them to my enemies! Stay away. Their cars may be beautiful, but their employees are awful.
3 of 3 people found this review helpful.
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