Napleton's West Palm Beach Hyundai

2301 Okeechobee Blvd
West Palm Beach, FL 33409

Sales: (561) 923-8690

Service: (888) 864-4308

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CarGurus IMV of $13,507

Price: $10,988

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Location: West Palm Beach, FL 33409

Average time on market: 29 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Overdrive Description: Used 2014 Hyundai Elantra for sale - $10,988, 12,744 miles with Bluetooth, Alloy Wheels, Preferred Package
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All reviewers have been verified to have contacted this dealer – Learn More
Aug 10, 2017
Shirley824
Quick response and easy to deal with, that is until you schedule and appointment to go view the car and make a 2 hour drive then waste your time to find out the car had been sold.
Is this review helpful? Yes | No

Response from Napleton's West Palm Beach Hyundai:

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We know how valuable our customers' time is and regret to hear that you feel it was wasted. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (561) 686-7137. We look forward to hearing from you.
Jun 30, 2017
I went to test drive and possibly purchase this vehicle today. After five phone calls and two text to confirm my appointment the car had sold literally less than an hour before I got there. Their response was we don't hold cars. If I was told that when I set up the appointment I would have put down a deposit to hold it. I believe the real reason they sold the car was I called and spoked to three different people and said after reading previous bad reviews I was concern about the mark up dealer fees that they charge and didn't want to pay them. At that point I felt they should have told me they couldn't sell me the car for that price plus tax tags and title and I would had moved on. However, they all insisted that I still come in and we could work something out. It's not about selling the car, it's about the principle of me wasting my and my daughter's time. Buyers beware, they charge an additional $1000+ for dealer fees. Also, the dealer price was more than the cargurue. I hope the elderly woman that bought got the car a fair price.
6 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Napleton's West Palm Beach Hyundai:

Hi Terry, thank you for taking the time to leave us your honest feedback. When you have an opportunity, please reach out to us at (561) 686-7137 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Jun 27, 2017
They charge a dealer fee, and I refuse to buy from anyone who charges a dealer fee. They were very nice, but refused to waive it.
5 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Napleton's West Palm Beach Hyundai:

Hi Jo, your feedback helps us improve, so thank you for taking the time to let us know how we did. If you'd like to discuss your experience further, please give us a call at (561) 686-7137 at your earliest convenience. Thanks again for your feedback.
Jun 17, 2017
Very satisfied with the service I received.
0 of 1 people found this review helpful.
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Response from Napleton's West Palm Beach Hyundai:

Max, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Jun 10, 2017
Awful. I drove one hour to get there for them to tell me the car was sold.
6 of 7 people found this review helpful.
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May 5, 2017
The price advertised on this site is 1000.00 less then the price the dealer is charging, plus west palm beach Napleton Hyundai adds another 4000.00 dealer fees to the price. Watch out for this dealer, they will rip you off. I made a deal and started to do the paper work, when the sales manager came with a price 4000.00 over what we agreed on.
12 of 13 people found this review helpful.
Is this helpful? Yes | No

Response from Napleton's West Palm Beach Hyundai:

Stanley, we regret to hear that you had this experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution.
Napleton's West Palm Beach Hyundai
(561) 686-7137
May 1, 2017
Car Misreprented, certified fees too high, never got back to me after being there and calling salemen
10 of 10 people found this review helpful.
Is this helpful? Yes | No

Response from Napleton's West Palm Beach Hyundai:

Thomas, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution.
Napleton's West Palm Beach Hyundai
(561) 686-7137
Apr 21, 2017
GuruTRPN
Bought a car from them and would not recommend purchasing from this dealer. Follow-up is terrible and no one returns your calls. Not recommending service department either.
8 of 8 people found this review helpful.
Is this helpful? Yes | No

Response from Napleton's West Palm Beach Hyundai:

Thank you for taking the time to leave us feedback about your experience with us. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon.
All the best,
Karen Leone
(561) 686-7137
Feb 22, 2017
FYI I attempted to purchase a vehicle from this company. When I query the unit I was told the price in the website didn't include the certification. In my opinion and the opinion of others I shared this with this is misleading. The add shows the unit in the "certified" selection and no disclaimers of an additional $1895 for the unit to be certified. Sales representative was cordial and did his best. Nobody recognized this error. http://www.wpbhyundai.com/certified/Hyundai/2016-Hyundai-Sonata-West-Palm-Beach-FL-e688d5540a0e0a6b1c382ff8
21 of 21 people found this review helpful.
Is this helpful? Yes | No
Dec 31, 2016
Jewels8984
They contacted me originally, but took days to follow up. I asked for pictures of the car I was interested in and I never got them. I wasn't going to drive 2 hours to see a car without pics. Bought elsewhere.
20 of 20 people found this review helpful.
Is this helpful? Yes | No

Response from Napleton's West Palm Beach Hyundai:

We appreciate you taking the time to respond. The staff at Napleton's West Palm Beach Hyundai take our reviews very seriously. Our manager would really like to help turn your experience around. If you would be willing to give us another chance in the future, please reach out to our manager at (561) 686-7137 so that we can help better serve you moving forward.
Oct 25, 2016
Absolutely horrible, serpent pit over there, had a final cost of 15,800, how does a human being even begin to call me up and tell me that when the price is listed for 9997$
44 of 44 people found this review helpful.
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Oct 13, 2016
Although promising me a deal could be made, even though I advised them of poor credit, they wasted my time and embarrassed me.
26 of 26 people found this review helpful.
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Oct 1, 2016
Not willing to disclose the price of the vehicle. Kept requesting how much I wanted to spent.
28 of 28 people found this review helpful.
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Apr 15, 2016
They add fees to the selling price of their cars 3X what other deals charge.
31 of 31 people found this review helpful.
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Mar 23, 2016
Awful poor communications car was gone when I got there 1 associate said car sold other said car went to auction don't bother with dealership total waste of time and energy
31 of 31 people found this review helpful.
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Read 15 old reviews
Jul 6, 2014
This is a totally unethical business. After 3 phone conversations collecting info about a specific car I wanted, including a call from them confirming I was coming that morning, I arrived to be told the car I wanted had been sold and delivered 2 days earlier. Of course then they tried to sell me another car that was $12,000 more. I drove 65 miles each way because they chose to be dishonest. On the other hand I had a totally positive experience at Braman Hyundai and bought there.
6 of 6 people found this review helpful.
Is this helpful? Yes | No
Apr 29, 2014
Good people
0 of 1 people found this review helpful.
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Apr 19, 2014
It was a good experience. Fair deal and sales manager and finance manager were not obnoxious and pushy.
Is this review helpful? Yes | No
Apr 3, 2014
Very patient and knowledgeable salesman.
Is this review helpful? Yes | No
Dec 31, 2013
Great customer service . Great follow up . Always polite and ready to help.
Is this review helpful? Yes | No
Dec 24, 2013
Colette was nice. Though, she is only there to bring internet buyers in. It took MAJOR haggling to get them to honor the price clearly stated on the internet. They did not honor the printable coupons they show online... just kept telling me I'd get a "great deal." Though my credit is fine, they told me I'd have an 18. something percentage rate!!! Of course to contract me at a lower rate, they "had" to add on additional warranties. Exhausted, I left and the financing guy didn't even tell me who I am financed by. He said he'd "work it out." The car I wanted is rare to find, or I would NEVER have bought from them. Worst car buying experience EVER!!!
3 of 3 people found this review helpful.
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Sep 22, 2013
Not willing to negotiate price even $1, offered me $100 for my trade, which is a fully functional vehicle! Really insulting trade offer. Really seem to cater to customers who have a lot of money. Don't go if you have less than perfect credit or need to trade in a car.
2 of 2 people found this review helpful.
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Jul 27, 2013
Alex Reyes, was an excellent seller, he was diligent, and accurate in all his proposal to us!! Thanks Alex! People like you made the company get better and there is no doubt to recommend your dealership to all my friends, specially if Alex and Collete are there!!
0 of 1 people found this review helpful.
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Jun 29, 2013
previous experience they shotgunned us on our credit report to charge a higher interest rate,high pressure,straight out lie to you
3 of 3 people found this review helpful.
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Jun 26, 2013
Responded on a daily basis. Followed up on requests.
0 of 1 people found this review helpful.
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Jun 24, 2013
hat60c
salesperson lacked product knowlede
1 of 1 people found this review helpful.
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Feb 1, 2013
I wanted a manual transmission. This car was an automatic. Great price.
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Jan 23, 2013
Called late afternoon next day, vehicle was sold earlier that day.
1 of 1 people found this review helpful.
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Sep 7, 2012
good
0 of 1 people found this review helpful.
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Sep 2, 2012
After multiple calls to Nadia, I got nothing but excuses!. Whether it was her computer being down, or even something as simple as- I have to call you back. She just would never talk to le or give me a price. very unprofessional. Would not recommend them to my enemies! Stay away. Their cars may be beautiful, but their employees are awful.
2 of 2 people found this review helpful.
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