Monroe Nissan

They listed a 2016 Hyundai Elantra SE for $9998, but wanted $12666 out the door after they tacked on ~$2400 in fees. I didn't appreciate driving all the way down there willing to pay asking price to have it jacked up 26%. On a bright note, Rich was a very friendly member of the sales team. He is why they get a two and not a one.

Sale rep was very helpful and knowledgeable. Excellent customer service.

Called me and said this car was available I called 10 minutes later and now was told car was sold. Probably was sold before they called. Just a tactic to get me to call and push me to another car

Monroe Nissan advertised a car for $13,500. It was an hour drive to the dealer. Was told it was great deal and I believed it was. While test driving I was told there was a $1500 prep fee I was not aware of in addition to tax, tag, title and admin fee of which I was aware of. The prep fee increased cost of car to $15,000, not the advertised price of $13,500. I asked why I was not made aware of that when I called about the car and was told this is a standard dealer thing here. Long story short, took 1/2 of this charge off but this deceptive pricing technique caused me to say no to the deal. After leaving and not waiting to say good bye to reps manager as asked, I was called on my home. I thought they might be calling to agree to the advertised price but instead the rep just wanted to tell me i was RUDE for leaving. Wow!

Very responsive

really tried hard to work with me, had no problems

Sheidi was an amazing dealer. She knew so much about the car and was very helpful during our test drive.

This dealer responded to the request for the car. We agreed to go see the car on the telephone which they stated was on the lot. When we arrived at the lot the car "mysteriously" had been sold "YESTERDAY", but somehow the salesperson did not know this. The time between the call and showing up on the lot was 30 minutes. It's obvious that the dealer is just using CarGurus to get leads and may not even have the cars in inventory that are on the site. This car is still on CarGuru AND it's competitor's site and the car is not on the lot.

Would not deal with them again. Their description of the vehicle was not what was on the lot when I looked at the truck. Stated that it had leather seats and heated seats and heated steering wheel. Had neither of them. The truck was dirty and smelled. Dealer had truck for almost 4 months and did nothing to clean the truck or take the smell away. Had several concerns with the truck, ie, wind noise, and front end alignment. They did nothing to take care of these concerns. I lived 3 hours away. Vincent, the manager was a joke. Only cared about making the sale, nothing more. Told them I wanted two key fobs, because the truck was suppose to be remote start, keyless unlock and lock and panic alarm. They agreed and only sent one key fob, saying I already had a key. A key that only started the truck, it did nothing else. It was a valet key. They wanted me to travel 3 hours back to them to get the key they sent, to get it programmed. And three hours back to my house. Instead of making an appointment for me closer to my home with another dealer for the programming and getting the front end looked at. Those were just dismissed because they got their sale. Johnathan was the salesman and he did not help matters at all. Very piss poor customer service. Be warned when dealing with the car dealership.

To many little tactics to push you into a car, trying to get you to fill out application information when price of car had not been settled, not being totally up front when questioned about an added fee not admin processing. The worse part was hearing how another customer was being spoken to trying to push them into a purchase. If that person would have approached us in that manner, we would have left immediately, that in its self helped turn us away from trying to move on with purchase at this dealership

Manager was very rude when I made him a reasonable offer on the car. I simply asked him if he would take a certain price which was well within the prices I was seeing elsewhere, and he simply replied "no". Needless to say, I purchased anotherr car for the same price, lower miles, and then two weeks later I got an e-mail asking me what they needed to do to make the deal. I politely told him that I had already purchased another vehicle, and wished him kind regards, and he never replied.

they responded very quickly.

Very prompt response to my inquiry.

Responded promptly.

The people we met here were very helpful. We didn't buy from them because the car we wanted had all ready been sold. I would definitely recommend them.

Great Sales Service!!!!

They were very helpful,but because of my work hours someone bought the car before I could get there. I was very unhappy I missed that deal.

Salesman from the dealership was very quick to respond and work with us!!

Good crew. Curran is a man of integrity. I admire that in a salesman.

At a point salesmanship becomes harrasment and thats what my experience with this company was it got to the point that i didnt even want the car and i had to block the number horrible customer service skills in my opinion

Quick response and good follow up

Great

Great

Responded quickly to my requests for information. Please ask for Adrian. He is well- versed on the Nissan products, personable and keeps his promises. The Nissan I purchased was exactly as advertised, and if I were buying two vehicles this year I would definitely return to purchase at Monroe Nissan - and they are 75 miles from my door.

Very good experience with this dealer. Staff was very friendly and responded to my email quickly. They will do all they can to get in into the car you want.

All Good - just not the car I was looking for

I've bought many cars, this was one of the best experiences. Everyone was very genuine & helpful and we love our new car!

They were good to us, we test drove the car but wasn't willing to pay the "extra" charges they added by the time we drove 1 and 1/2 hours to get there. We left and got several miles down the road when they called us and told us they would accept our offer. We went back and bought the car.

The dealership was quick to get back with me. There was not any high pressure upsells. I was pleased with the service.

Excellent customer service and follow-up by the Internet Manager and General Manager. They went the extra mile!

I had a really good experience with this dealer. I purchased this vehicle at a good price and made my son a very happy young man. I would buy from them again.

They pushed to much , at some point I felt I was been yelled at! My seller was inexperienced so? Another seller got in the middle Of the conversation trying to convince me with very cheap arguments , I considered it rude and pushy.

Dealership quickly replied to my inquiry. Would have been a great deal on a great car, but it was beyond my price range and I decided I really did not need the 3.5, so I purchased a new 2.5 SR locally. Thanks for your promptness and pursuit of my business. I do highly recommend the car!

I was contacted by one of the workers named Jacob. He lead me to believe that they were having a big sale. He must have been having a bad day because he was not pleasant to speak with on the phone.