Metro Kia of Madison

I recently bought a car from this dealer. The salesman (James) I originally talked to was great. He was knowledgeable, not pushy & made me even more interested in the car I was looking at. James was out of the office for the day when I went to buy the car. I told the manager the night before I picked up the car that I would buy it for a flat rate that we agreed on and he told me congradulations. I asked to have the paint chips on the hood patched and for the car to be detailed and they told me it would be ready by the next morning. The next day, the managers took hours to get back to me, I had everything set up on my end for the loan and when I verified the price to be written out on the check to them they sprung an extra $400 fee on that I wasn't previously aware of. I contacted other dealerships in Wisconsin and they agreed that they have similar fees for out of state customers so I agreed to get the car anyways, but I asked them to forego the charges or lower the price of the car because I hadn't previously known of such charges (listed in fine print-but still no fee pricing on their website..) I asked to speak with the manager who was out of the office and was transferred to a rude man named Ryan in the finance department where I was told I was given additional fees for not using the dealerships financing. I notified them 4 hours before picking the car up (I ended up getting to the dealership at 4pm...was told the night before that it would be ready by MORNING...) I waited for 2 hours in an office and was told continuously for 2 hours that they were doing everything they could to speed up the process. I live 2 hours from this dealership & that's the last time I'll be driving 2 hours to purchase a vehicle from them. They blamed me for not making an appointment which they did NOT ask me for, and I notified them ahead of time a time range even after it was supposed to be ready. My parents drove me to pick up the car and had to leave because the wait was so long and my old car (that they drove) broke down in Madison traffic. Only after telling them about this horrendous day and nearly having a mental breakdown in this dealership I was trapped in did they start lighting a fire under people's butts and I got my car-UNDETAILED AND WITH ROCK CHIPS ON THE HOOD AND STILL HAD TO OAY THE EXTRA FEES. I will not ever in my life reccomend anyone to purchase a car from here. They didn't stick to their original price, almost definitely do not work in a timely manner, and the work wasn't done that I specifically asked to have done. This was the absolute worst experience I've had and it was my first vehicle purchase. The only reason I gave them even 1 star was because James was nice (sorry James-find a new dealership to work at and I'll buy another car from you!)

The sales staff were friendly and personable, but they tried to up-sell me on a bunch of unnecessary options on a used car.

I will be buying a new car soon, and Metro Kia has a large selection and great prices.