Marina Auto Group

943 Ridge Road
Webster, NY 14580

Sales: (585) 645-0410

Service: (800) 616-4319

Today 9:00 AM - 8:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 17, 2017
Excellent
Is this review helpful? Yes | No
Sep 14, 2017
sgorie
Shane was great! The car I was interested was sold before I could make up my mind! I would not hesitate to work with him or at that dealership again!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 12, 2017
Kinda confusing as I was supposedto go to one location, but the truck was at another location. But overall everyone was very nice.
Is this review helpful? Yes | No
Sep 12, 2017
Very nice
Is this review helpful? Yes | No
Sep 2, 2017
Very good experience. Contacted me and provided me with information I needed and requested.
Is this review helpful? Yes | No
Aug 23, 2017
ADR9027
very quick service. customer service representative was clear about the process. extremely helpful with service
Is this review helpful? Yes | No
Aug 23, 2017
The sales people were extremely friendly and upbeat. I had a fun time test driving different cars here.
Is this review helpful? Yes | No
Aug 18, 2017
Poor service and once able to speak to someone about the vehicle I was interested in said it was in great shape and asked to send other pic's of vehicle it showed rust and other paint damage and looked as if it was poorly taken care of glad I didn't take the 3hour ride there would have been a problem I wouldn"t buy a hotwheel from this dealer.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 14, 2017
Dealer literally wouldn't sell this vehicle to me because I live an hour away. This would've been a quick and easy sale so I was very confused with our extremely short conversation.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Marina Auto Group:

Which vehicle is this? i sell vehicles all over the country and have no issue selling a vehicle to someone outside of the rochester area, the primary goal is to sell all my vehicles not eliminate customers due to location. I find this statement very hard to believe and it doesnt make much sense, what dealer wouldnt want to sell a car?
Aug 1, 2017
Guru974N1
Excalant service
Is this review helpful? Yes | No
Jul 31, 2017
Called me quickly and answered all my questions.
Is this review helpful? Yes | No
Jul 25, 2017
permit
Good
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 25, 2017
seawolf21
test drove two vehicles, pricing was not clear from the salesman who helped us. perhaps he was new, we weren't sure. He tried to be helpful but always had to run back into the store to get information on pricing. Dealership was helpful overall. Some of the vehicles we looked at smelled like dense smoke inside.. very much a turn off. Better prep would have helped make a sale in my opinion.
Is this review helpful? Yes | No
May 27, 2017
GuruPKTJ
Good experience and great vehicle but more that we wanted to spend.
1 of 1 people found this review helpful.
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Apr 18, 2017
Great Honest Dealership Very Pleasant and Helpful No Gray Area Long Drive for me but totally worth it for the Quality of Service and Honesty
Is this review helpful? Yes | No
Apr 11, 2017
Once I realized the car had been in an accident, I lost interest. The person who contacted me was courteous but our interactions were limited.
1 of 1 people found this review helpful.
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Apr 9, 2017
Dealer was quick to get back to me
Is this review helpful? Yes | No
Feb 16, 2017
Horrible,horrible, horrible! had to fill out MULTIPLE credit apps because they misplaced them 3 times. Had a down payment I could have wired to them to hold the vehicle I wanted, got the run around several times why I didn't need to wire the money. I had to call several times because for a week straight I wouldn't get any calls back about the vehicle. Finally I call the day before I'm planning a 350+ mile trip to the dealership and I speak with one of the 3 people I was dealing with and he says aww sorry man some guy came in yesterday and paid cash" then hung up on me. DO NOT SHOP HERE STRAIGHT LOUSY BUSINESS PRACTICES
9 of 11 people found this review helpful.
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Feb 2, 2017
Waiting on negotiation
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Nov 1, 2016
Great!
Is this review helpful? Yes | No

Response from Marina Auto Group:

THANK YOU for your business!! We hope you are enjoying your new vehicle!!
Oct 29, 2016
Fair, It's a buy it or see ya contact. Not worth an hour drive.
4 of 4 people found this review helpful.
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Oct 18, 2016
Danny was the best, hands down
0 of 1 people found this review helpful.
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Response from Marina Auto Group:

Thank you! We appreciate your business! Congratulations on your new vehicle!!
Oct 18, 2016
Great dealership. No pressure sales and a fair price for my trade in. This would be a first choice for my next car.
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Sep 18, 2016
Tstaff68
They responded immediately. I went to look at the car, staff was friendly but the car wasn't yet cleaned up. I'll likely take another look.
1 of 2 people found this review helpful.
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Sep 9, 2016
Dealer contacted me the same day and set up a test drive shortly after. Although I ended up buying a truck elsewhere, the experience was low pressure and pleasant
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jul 18, 2016
Was the mort horrible experience I ever had. I was contacted with a list of cars that met my criteria. I took an afternoon off of work to test drive one of the vehicles that had been sent to me. Jeff couldn't "locate" the stock numbers, suspected it was on a neighboring lot. Took all of my personal information to run a credit check, drove up with a completely different vehicle for me to try...WAY above mileage range I was looking for. THEN tried to sell me several other vehicles. FINALLY disclosed that they didn't have the other vehicle (which still shows up as available on their website). I thanked him for his time, walked away and said, "Good luck to you.". I did my homework, I knew my credit score and which vehicles I could afford going in. Smarmy car salesmen and tactics I thought they did away with decades ago.
8 of 9 people found this review helpful.
Is this helpful? Yes | No
Jun 28, 2016
Dealer responded quickly. Answered my questions. I decide to buy new instead of used so we didn't do business but was pleased with them.
1 of 3 people found this review helpful.
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Jun 2, 2016
Fantastic to work with. This is an out of state transaction and Steve made it extremely easy
1 of 1 people found this review helpful.
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May 31, 2016
great
Is this review helpful? Yes | No
Mar 9, 2016
very helpful, most accommodating, quick to return a call to explain all options available. wonderful staff.
Is this review helpful? Yes | No
Read 12 old reviews
Nov 7, 2014
Promptly responded
Is this review helpful? Yes | No

Response from Marina Auto Group:

Our goal is to have the fastest and most accurate follow up of any Automotive dealership! Thank you for your feed back!
Oct 9, 2014
darrylmanuel24
Great selection of vechicles
Is this review helpful? Yes | No

Response from Marina Auto Group:

It's our goal to ensure there is a great selection of all new and used vehicles!
Jul 31, 2014
Excellent salesmanship! Excellent dealership!
Is this review helpful? Yes | No
May 12, 2014
The price was not as advertised. When I got there they wanted almost double the price. When I declined they followed me to my car and told me they're willing to give me the price that I want then still tried to bump it back up. I was asked why I care about the price if my payments are $200 a month.. Absolutely ridiculous..
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 11, 2014
Made it sound like you were getting a good deal and they were helping you out. Until I asked for a run down of pricing and I would have been paying for everything they were going to through in.
2 of 2 people found this review helpful.
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Feb 20, 2014
fine
Is this review helpful? Yes | No
Feb 1, 2013
I made a low offer on a vehicle via email. I returned the sales rep's call. He assured me that he would call me back within the hour. I never received a return call. Marina lost my future business because although I made a low offer on a car now, I am definitely buying this summer. I will not go to Marina!
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Dec 3, 2012
bangvthai
Dealer responded quickly. Listing price is not posted. It took three "pushed" contacts before getting the asking price. It is about $10000 more than similar cars listed for sale on CarGurus. No listed price is the same as... "do not bother to call for price".
2 of 2 people found this review helpful.
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Aug 26, 2012
great experience. I would go back again for another car.
Is this review helpful? Yes | No
Jul 23, 2012
Great follow up and professionalism from Scott Camp.
Is this review helpful? Yes | No
Mar 22, 2012
Great dealership to do business with. Since we made an almost 2 hour drive, they even rushed the anti-theft and rust protection so that we could drive it home the same day....I definitely recommend them and will look to them for the next car I buy.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 17, 2011
the vehicle was as advertised very happy with deal
1 of 1 people found this review helpful.
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