Lou Bachrodt Automotive Group

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GM Certified Internet Dealer, GM Certified Used Vehicles

7070 Cherryvale N Blvd
Rockford, IL 61112

Sales: (866) 906-3274

Service: (815) 332-3000

Today 9:00am - 8:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jul 31, 2017
Bought a car there! Sam was wonderful to deal with. Patient and not high pressure, which I loved. Patti in finance was wonderful as well. I will definitely go back there next time we need a car.
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Jun 29, 2017
we enjoyed the whole experience and got the car we wanted
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Apr 20, 2017
Great experience. Brandon was patient and knowledgeable and we got a great deal.
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Mar 14, 2017
Very good
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Feb 17, 2017
The salesman was wonderful. Made sure we understood how our car works. Got a fair deal on our trade in.
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Nov 27, 2016
I inquired about a car that was priced at $10,800. I wanted to put a deposit down on the car and planned on picking it up the next day. I was told because of this, the price just went up $5,000! I asked why. Their response, "Well, it has 2 recalls that we would need to take care of in order to sell it and the parts are hard to get right now." That's shady business. Recall work completed by the dealership is free. There's no charge, but Lou Bachrodt wanted to charge me for it. I will never deal with this dealership. Ultimate ripoff.
6 of 6 people found this review helpful.
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Nov 15, 2016
They contacted me and answered my questions.
0 of 1 people found this review helpful.
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Sep 11, 2016
Oxymoron1121
I called in the morning to check if the car was still available....I was told that, "we're done servicing it and it will be detailed today." I arrived 5 hours later & was told by Salesman Bob, that I wouldn't be able to buy the car anyway today b/c it hadn't been serviced or detailed yet! Bob looked at my trade in & then handed me an estimated breakdown if I bought the car I came to see; there were lots of boxes & numbers, I asked him, "where does it say how much you would give me for my trade in?" He points to $100 in a column, laughs, & then said, "It's right there. I'm surprised you didn't see it?!" He also didn't respect other peoples personal space, and got very close to speak. If you are a woman shopping for a car by yourself...stay away from Lou Bachrodt Auto Mall in Rockford, IL! My experience was terrible on every level!
6 of 6 people found this review helpful.
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Aug 13, 2016
Dealer uses an automated system, or something to respond. I never got counter offers, or answers to my questions. Just several emails at all hours of the day and night asking for my phone number. I had to spam file them to get it to stop.
6 of 6 people found this review helpful.
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Aug 2, 2016
Communication started out well, but dropped off when I made an offer to buy. Apparently because I made an offer that wasn't their listed price they must have decided I wasn't a qualified buyer, no counter offer, nothing. Maybe I'll make another offer if the car is still there around Labor day... or maybe not.
4 of 4 people found this review helpful.
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Jun 1, 2016
Bought a 2013 Chevy Cruze. Could have come down on the price, but I did get a fair amount for my trade.
1 of 1 people found this review helpful.
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Apr 8, 2016
Treated very courteously and professionally. Fair asking price for the vehicle and fair price for our trade. Would definitely go back and will recommend them to others. Sales representative was very knowledgeable and easy to work with. A very satisfying and pleasurable experience.
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Mar 22, 2016
A+ experience.
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Jan 29, 2016
I was not satisfied with what my trade-in was valued at.
2 of 2 people found this review helpful.
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Dec 25, 2015
Dealer got in touch with me very quickly, within hours. So impressed...We ended up buying this vehicle. Very quick process...As quick as is could be anyway.
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Read 2 old reviews
Aug 12, 2014
Ok
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Jan 24, 2013
Very poor they called me in a second time they said they would give me the intrest I wanted then pulled a switch on me. I went to a company in Michigan got a corvette from them for 3.5% not the 7 Bachrodt wanted to give me
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