Lexus of Orange Park

7040 Blanding Blvd
Jacksonville, FL 32244

Sales: (904) 601-0959

Service: (855) 794-9404

Today 9:00am - 7:30pm
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All reviewers have been verified to have contacted this dealer – Learn More
Aug 14, 2017
good but car was sold.
Is this review helpful? Yes | No
Aug 5, 2017
jamesbro
The sales reps were very nice and attentive to my wants in a Lexus. A very classy and professional dealership.
Is this review helpful? Yes | No
Aug 2, 2017
lightbulbbill
Veteran Salesman called & emailed me promptly about my desire to drive 2 hours to see truck in couple days and then alerted me next morning that vehicle had sold the evening before trip so i would know.
Is this review helpful? Yes | No
Jul 20, 2017
Outstanding experience! Excellent dealership and salesman.
Is this review helpful? Yes | No
Jun 15, 2017
Great
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Lexus of Orange Park:

Thank you for your wonderful rating and your business, Jack! If there is anything further we may do to better serve you, please let me know. Thank you for choosing Lexus of Orange Park! Sincerely, Brian Zehren, General Manager.
May 15, 2017
Yes, prompt response but the car had already been sold.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Lexus of Orange Park:

Thanks for your feedback and your rating, Jeff. I apologize the vehicle had been sold, this is the nature of our business. I would be delighted to personally assist you in finding a vehicle that matches your criteria. Feel free to reach out to me directly at at (904) 777-5100, or via email at bzehren@fieldsauto.com.  Sincerely, Brian Zehren, General Manager.
May 10, 2017
flex_lover0315
Responded very quickly, sent me a personalized video of the car!! I brought it! John Becan and the Field Automotive group were OUTSTANDING
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Lexus of Orange Park:

Thank you, and I'm delighted you loved the custom video! Thank you for your business! I'll make sure to commend Mr. Becan and our staff on a job well done! The pleasure is ours. Sincerely, Brian Zehren, General Manager.
Apr 11, 2017
hpatel3131
5
The dealership people went out of their way to work will me
Is this review helpful? Yes | No

Response from Lexus of Orange Park:

Thanks so much for your helpful remarks and your business! Be assured knowing that we will do whatever it takes to make us suitable of your business and loyalty on each and every visit. Thanks for choosing Lexus of Orange Park. Best Wishes, Brian Zehren, General Manager, Lexus of Orange Park.
Mar 26, 2017
Nitro_1572
I talked with Karen about this car on Sat. She was supposed to get back to me about the taxes/reciprocity out of state purchase. No response. I called back Tues AM and was told car was still available. We discussed the taxes and I asked to see if they would lower the price. She knew I was planning a trip there in a few weeks. I would put down $1,000.00 that day. It had been there 83 days. Never called me back again. When I called again she told me the car had been sold. It was still listed days later. I believe it was a teaser vehicle. She started trying to sell me another one for much more money. Bad feelings about the whole deal. Would never have been treated this way from a Lexus dealer in my state.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Lexus of Orange Park:

I hope this note finds you well. I certainly apologize, on behalf of our organization, for this bad experience – it sounds like it went from bad to worse. This is very disappointing to hear, but we hope you will give us another opportunity to make it up to you. Please feel free to reach out to me, as I would appreciate the opportunity to discuss this situation personally and work to restore your faith in our organization. You may reach me via email at brian.zehren@fieldsauto.com or by phone at (904) 777-5100. Kind Regards, Brian Zehren, General Manager.
Mar 18, 2017
TLX_6535
Did not buy from them but Jane was so knowledgeable and helpful! Very professional!
Is this review helpful? Yes | No

Response from Lexus of Orange Park:

I want to personally thank you for the 5-Star rating and look forward to seeing you again for your next visit to Lexus of Orange Park. Fields Matters Because You Matter. Kind Regards, Brian Zehren, General Manager
Dec 19, 2016
Overall great experience.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Lexus of Orange Park:

We appreciate your business. The pleasure is ours! If there is anything we may do to better serve your automotive needs, please let me know. Sincerely, Brian Zehren, General Manager.
Dec 8, 2016
outstanding contacting to me i didn't purchase a vehicle from them
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Lexus of Orange Park:

Thanks for your wonderful rating. I’m certain our entire staff enjoyed catering to your needs as much as you enjoyed your visit. Take care! Kind Regards, Brian Zehren, General Manager.
Nov 14, 2016
Very professional. Arthur Robinson took care of us. We did buy a Honda S2000 (not the one originally interested in)
Is this review helpful? Yes | No

Response from Lexus of Orange Park:

I’m glad that you found your visit to be exemplary. If there is anything further we may do to better serve your automotive needs, please don’t hesitate to contact me. Kind Regards, Brian Zehren, General Manager, Lexus of Orange Park.
Nov 2, 2016
Dealer initially contacted me after I inquired of vehicle. I let him know I was serious to make a purchase. He told me he would call me back the same day with an out the door price and he never called me. Car was sold a few days later. A waste of time.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Lexus of Orange Park:

Thank you for your honest feedback. I'm sorry you had a poor experience at our location. Thanks to your feedback, we've taken the necessary measures to ensure that a situation like this does not happen again. At Fields, we are dedicated to the highest level of customer service and if there is anything I may do to turn your experience around for the better, please don't hesitate to ask. Sincerely, Brian Zehren, General Manager – brian.zehren@fieldsauto.com.
Oct 10, 2016
This vehicle has long gone before.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Lexus of Orange Park:

Thank you for your excellent rating! It’s our pleasure to serve your automotive needs. Sincerely, Brian Zehren, General Manager.
Oct 10, 2016
Terrible. Long story but car sold before I got there even though I was told to come at 11 to complete deal. Was on I-295 when salesman called to tell me somebody else buying car. And one wonders why used car salesman have bad reputations.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Lexus of Orange Park:

Thank you for your feedback, Rob. In the time since your review, we've made several changes in staff to ensure that our customers are treated consistently with the highest level of professionalism. I invite you to visit us again and experience the new difference. You may also contact me, Brian Zehren, General Manager at (904) 777-5100, or via email at brian.zehren@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your automotive needs. Sincerely, Brian Zehren, General Manager.
Aug 27, 2016
Very responsive
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Lexus of Orange Park:

Thanks for your review, it’s certainly our pleasure to serve you. We consistently work to uphold only the best in customer service for our customers. If there is any way we may further improve on your experience and earn a 5-star rating on your next visit, please feel free to let me know how we may help. You may reach me by phone at (904) 777-5100, or via email at brian.zehren@fieldsauto.com. Thanks for being a valued customer. Kind Regards, Brian Zehren, General Manager, Lexus of Orange Park.
Jul 8, 2016
Responsed fast
Is this review helpful? Yes | No

Response from Lexus of Orange Park:

Thank you, William. If there is anything further we may do to help in the future, please feel free to reach out to me directly here at Lexus of Orange Park. It is our pleasure to serve your automotive needs. Best Regards, Brian Zehren, General Manager.
May 14, 2016
Very professional
Is this review helpful? Yes | No

Response from Lexus of Orange Park:

Thank you, Kk. We will do our best to ensure you continue to receive only the best in customer service excellence. Thanks for choosing Lexus of Orange Park! Fields Matters Because You Matter. Sincerely, Brian Zehren, General Manager.
Apr 23, 2016
We were told this vehicle had already sold, however it continues to be advertised on Car Guru. Go figure...
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Lexus of Orange Park:

Thank you for your feedback, Marilyn. Unfortunately, we have no control over the content listed on 3rd party websites. We invite you to visit our website, however, the next time you're in the market. You may also give me a call at (904) 777-5100, or send me an email directly at brian.zehren@fieldsauto.com. I will work personally to find the perfect vehicle to meet your needs. Thank you and I look forward to hearing from you. Sincerely, Brian Zehren, General Manager.

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