Lexus of Jacksonville

10259 Atlantic Blvd
Jacksonville, FL 32225

http://www.lexusofjacksonville.com

Sales: (904) 600-0781

Service: (855) 794-3839

Today 8:30am - 7:30pm

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Sales Reviews (14)

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Raymond

Aug 7, 2017

Good just was disappointed the car was sold

0 of 1 people found this review helpful.

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Ann

Jun 25, 2017

Tried to help but they did not have what I was looking for

1 of 1 people found this review helpful.

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Response from Lexus of Jacksonville:

Thank you for your excellent rating and feedback, Ann. I apologize we did not have what you were looking for, however, I am delighted to assist you in your vehicle search, as we are part of the Fields Auto Group. With over 30+ dealerships throughout the United States and many in Florida, we are sure to find a vehicle to match your needs. You may reach me via email at bzehren@fieldsauto.com or by phone at (904) 721-5000. Thank you and I look forward to serving your automotive needs. Kind Regards, Brian Zehren, General Manager.

Mariagil721

Jun 19, 2017

I spoke to my sales man I bought a Mercedes 2014 cla 250 and I need a manual also I don't have a spare tire or the tools I don't know if I need that or not salesman said my tires will take me to a shop within 50 miles. I don't no if that's good for tire please help not happy with this. The rest of the service was excellent

1 of 1 people found this review helpful.

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Response from Lexus of Jacksonville:

We are terribly sorry to hear about your experience. Behavior like this is not tolerated at the Fields Auto Group and we've taken the necessary measures to ensure that this doesn't happen again. I encourage you to contact me directly and I will be happy to do my best to turn this situation around for you. Warmest Regards, Brian Zehren, General Manager – via email at bzehren@fieldsauto.com.

Guru2N2X

May 17, 2017

Very good

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Response from Lexus of Jacksonville:

Thanks so much, Guru2N2X! It's our pleasure to have made your experience enjoyable at Lexus of Jacksonville. I will make sure to pass along your positive feedback to our team. We appreciate your business and your excellent rating. Best Regards, Brian Zehren, GM.

hpatel3131

Mar 25, 2017

Great staff and great prices

1 of 1 people found this review helpful.

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Response from Lexus of Jacksonville:

We are grateful to you for your favorable statements! I am glad to learn that you took pleasure in your recent visit to Lexus of Jacksonville! If there is anything we may do to serve your automotive needs in the future, please take a moment to reach out to me straight away. It is our pleasure to attend to your automotive needs. Best Regards, Brian Zehren, General Manager.

David

Feb 17, 2017

I made an appointment to see this car and was told it would be ready to test drive. When I arrived it took the dealer more than 30 minutes just to find the car. The car was dirty and had even been inspected from trade in.... It was supposed to be a one owner accident free car, during my visit we discovered the car was involved in two accidents. This dealership is consistent with the shady "used car salesman" tactics. I do not recommend this dealership.

6 of 6 people found this review helpful.

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Response from Lexus of Jacksonville:

We appreciate you taking the time to provide us with such candid feedback of your experience with us. I am very sorry to hear that your visit did not meet your expectations and I apologize for any inconvenience. Please contact me at your earliest convenience, so that I may personally address your issues and concerns. Thank you and I look forward to hearing from you. You may reach me by phone at (904) 721-5000, or via email at brian.zehren@fieldsauto.com. Sincerely, Brian Zehren, General Manager, Lexus of Jacksonville.

Mary

Feb 11, 2017

Good had test drive and will pickup vehicle Monday

2 of 2 people found this review helpful.

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Response from Lexus of Jacksonville:

Thanks so much for your helpful remarks and your business! Be assured knowing that we will do whatever it takes to make us suitable of your trustworthiness on each and every visit. Best Wishes, Brian Zehren, General Manager, Lexus of Jacksonville.

Sginley

Oct 26, 2016

The best ever, it was worth the 2hr drive to purchase my vehicle!

1 of 1 people found this review helpful.

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Response from Lexus of Jacksonville:

Thanks for making the 2 hour drive, Sginley! I’m so glad you enjoyed your visit! We look forward to seeing you again soon. As always, we are dedicated to exemplifying only the highest level of service on every visit. Thank you for making us your automotive choice! Sincerely, Brian Zehren, General Manager, Lexus of Jacksonville.

YenPo

Oct 10, 2016

The dealer contacted me and emailed me the detail of inventory. Even my offer failed below their final offer, I still think they are very friendly.

1 of 1 people found this review helpful.

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Response from Lexus of Jacksonville:

Thank you for your kind comments, YenPo. I will be sure to let our staff here at Lexus of Jacksonville know how much of an impact they made on your experience. We are always pleased to serve your automotive needs and certainly appreciate your business. Thank you for choosing Fields. Sincerely, Brian Zehren, General Manager.

Typo

Sep 11, 2016

Contact was fine. Equipment listed was not what the car had. So no deal

1 of 2 people found this review helpful.

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Response from Lexus of Jacksonville:

Thank you for taking the time to supply us feedback from your experience. I apologize that your encounter with our inventory was incorrect. We have made the necessary adjustments to ensure issues like this don't arise in the future. Next time you're in the market, feel free to reach out to me directly, so that I may personally attend to your needs. Thanks for your time and I look forward to communicating with you. You may reach me by phone at (904) 721-5000, or via email at brian.zehren@fieldsauto.com. Best Regards, Brian Zehren, General Manager.

Raoul

Aug 13, 2016

The vehicle was sold before I was able to go see it. But they responded and offered a similar vehicle but It was not what I was looking for.

2 of 2 people found this review helpful.

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Response from Lexus of Jacksonville:

Thank you for taking the time to review your experience with us. We will let our team know that you were pleased your experience. We are always delighted to serve your automotive needs. Best Regards, Brian Zehren, General Manager, Lexus of Jacksonville.

Greg

Jun 17, 2016

Dealer was nice, the listing was 7 months outdated.

2 of 2 people found this review helpful.

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Response from Lexus of Jacksonville:

Thank you for your positive comments and I am pleased that you had a good experience with us overall. However, I apologize for the inconvenience that you encountered with the listing. We have made the necessary internal adjustments to ensure this does not happen in the future. Next time you're in the market, please don’t hesitate to contact me and I will work personally to assist you in finding a vehicle that meets your expectations. You may reach me by phone at (904) 721-5000, or via email at brian.zehren@fieldsauto.com. Sincerely, Brian Zehren, General Manager, Lexus of Jacksonville.

May 14, 2016

Very professional

1 of 2 people found this review helpful.

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Response from Lexus of Jacksonville:

Thanks for your business! I'm delighted we furnished you with a great experience, it's our constant goal! If there is any way we may better serve your automotive needs, please let me know. Sincerely, Brian Zehren, General Manager, Lexus of Jacksonville.

Marilyn

Apr 23, 2016

Test drove this car, but then we're told it had sold, but dealer pulled another more expensive RX 350 from their lease program to sell if we were interested. We weren't. Then we received a call that the original vehicle we drove was now available. It seemed strange to us that they don't know their inventory status. No negotiation was made due to extreme low offer for our vehicle for trade.

4 of 5 people found this review helpful.

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Response from Lexus of Jacksonville:

I am very disappointed to hear that you found our service to be below your standards. We would like to know more about your specific encounter. Please contact me so that I may personally address your issues and resolve any outstanding matters to restore your faith in our dealership. You may reach me via email at brian.zehren@fieldsauto.com or by phone at (904) 721-5000. Kind Regards, Brian Zehren, General Manager, Lexus of Jacksonville.

Read 4 old reviews

David

Oct 1, 2013

Good experience, they have the car I want, we just can't make it work

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Response from Lexus of Jacksonville:

Thank you for your excellent feedback. I certainly apologize for any inconvenience that you might have encountered on your recent visit, which might have lead you to leave this 3 star rating. I would appreciate the opportunity to discuss your specific encounter with our team more detail at your earliest convenience, so that I may personally work to restore your faith in our dealership. Thank you and I look forward to speaking with you. You may reach me by phone at (904) 721-5000, or via email at brian.zehren@fieldsauto.com. Sincerely, Brian Zehren, General Manager, Lexus of Jacksonville.

Dennis

Mar 23, 2013

good responce

Is this review helpful? Yes | No

Response from Lexus of Jacksonville:

Thank you! We will continue to provide this great service to you. It is our pleasure to continue to serve you as we are now part of the Fields Auto Group. Kind Regards, Brian Zehren, General Manager, Lexus of Jacksonville.

Hank

Feb 8, 2013

dealer resonded very quickly and was helpful.

Is this review helpful? Yes | No

Response from Lexus of Jacksonville:

That's certainly what we strive for here at Lexus of Jacksonville! Thank you for both your kind words and your business in the past. We're now part of Fields Auto Group and we will continue to provide the great experience you're used to. If there is anything further we may do to enhance the quality of your ownership or experiences, please let me know. Sincerely, Brian Zehren, General Manager.

Leon

Oct 6, 2012

Slow to respond to e mail, but more annoying was the disjointed method of response. I got multiple e mails from the same address, none of which seemed to be reading my responses to the e mails. Very un-Lexus-like and disappointing.

Is this review helpful? Yes | No

Response from Lexus of Jacksonville:

Thank you for your feedback. In the time since your review, our dealership has changed Ownership and Management and is now part of Fields Auto Group. At Fields, we are dedicated to providing the highest level of customer service and I invite you to visit us again and experience the Fields difference. You may also contact me, Brian Zehren, General Manager at (904) 721-5000, or via email at brian.zehren@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your automotive needs. Sincerely, Brian Zehren, General Manager.

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