Lexus of Marin

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513 Francisco Blvd E
San Rafael, CA 94901

Sales: (855) 217-8575

Service: (800) 574-7629

Today 9:00 AM - 8:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Dec 11, 2017
Called promptly
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Dec 9, 2017
Thomas P. Libby
Replied very quickly and nicely scheduled a test drive, while answering my questions.
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Dec 4, 2017
I felt that I got a best deal for my car from this dealership Joe was great help making this happen. I LOVE my new car!!
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Nov 26, 2017
Quick answer to my emails.
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Response from Lexus of Marin:

Carlos, we are so glad that we could get back to you in a timely manner. Thanks for the review and have a great day!
Oct 29, 2017
They sent email, car sold.
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Response from Lexus of Marin:

Regina, thank you so much for your high rating!
Oct 23, 2017
Excellent
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Response from Lexus of Marin:

Lynda, thank you so much for the positive review!
Oct 22, 2017
Michelle McCellan contacted me from Marin Lexus, I found her to be very knowledgeable and professional. By the way, if the Lexus I inquired about is still available at the time (early November) I advised Michelle I planned to buy a car, I'm definitely still interested!
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Oct 5, 2017
Good!
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Response from Lexus of Marin:

Thanks for your kind review, Farhan!
Sep 29, 2017
perrytimmons
Great communication
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Sep 21, 2017
Great follow up. Purchased the car at my local dealer to save the drive
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Sep 9, 2017
Excellent, our salesman at Lexus of Marin did a fantastic job; very pleased with the experience. -Roger
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Response from Lexus of Marin:

Roger, thanks for your kind review and thanks for taking the time to give us a 5-star rating!
Sep 5, 2017
Michele reached out to me almost immediately and worked with me to coordinate a test drive the very next day! I was very impressed with the customer service from both the initial scheduling and my time at the dealership.
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Response from Lexus of Marin:

Daynan, we really appreciate your positive review! We are so glad you were pleased with Michele and the customer service team!
Aug 27, 2017
The reply was timely. The quoted price was a bit too high.
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Response from Lexus of Marin:

Steve, thanks for taking the time to leave us this review! We are here when you're ready for a new car!
Aug 21, 2017
Perfect!
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Response from Lexus of Marin:

Kelley, thanks for the perfect review!
Aug 1, 2017
Very helpful and prompt.
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Response from Lexus of Marin:

Hi John,
Thank you for the 5 Star review! We sincerely appreciate your feedback on the helpful and prompt service you received and we look forward to seeing you again next time!
-Your Lexus of Marin team
Jul 25, 2017
devbo
Contacted me and followed up well
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Response from Lexus of Marin:

Hi Devbo,
Thank you for the great review! We sincerely appreciate you letting us know about the excellent contact you received and we look forward to seeing you next time!
-Your Lexus of Marin team
Jul 25, 2017
Pleasant sales person who knew most of the answers to our many questions. Other people on staff were very pleasant and easy to deal with.
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Response from Lexus of Marin:

Hi Jason,
We are so glad that you enjoyed your visit with us! Thank you for the great review and we hope you have a wonderful day!
-Your Lexus of Marin team
Jul 12, 2017
They were right on it. Quick response. Unfortunately, I bought in Pleasanton because it scares me to drive to Marin, Oakland, and SF.
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Response from Lexus of Marin:

Hi Bonnie,
Thank you so much for the 5 Star review! We sincerely​ appreciate you taking time out of your day to review us! We are so glad that you enjoyed your visit with us!
-Your Lexus of Marin team
Jun 27, 2017
Joseph and team have responded to all of my questions about the vehicle. I've not pursued the purchase so I have no experience at this point relative to sales support.
0 of 1 people found this review helpful.
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Response from Lexus of Marin:

Hi Scott,
Thank you for the great review! We are so glad that you enjoyed your visit and that Joseph provided you with excellent service. We look forward to seeing you again soon!
-Your Lexus of Marin team
Jun 17, 2017
Fast response when you inquire to purchase and during sales; but no call backs or responses after purchase!
2 of 2 people found this review helpful.
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Response from Lexus of Marin:

Hi Eddie,
We sincerely apologize that you were not followed up with after your purchasing inquiry. We would love to speak with you directly in order to rectify this situation. Please call our General Manager, Ernest Sumen, at 415.460.6000 at your earliest convenience. We look forward to hearing from you.
-Your Lexus of Marin team
Jun 9, 2017
Alayna was excellent
0 of 1 people found this review helpful.
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Response from Lexus of Marin:

Hi Carol,
We sincerely appreciate your feedback! Thank you for the great review and we hope you have a wonderful day!
-Your Lexus of Marin team
Jun 7, 2017
DenaLee
Wonderful!
0 of 1 people found this review helpful.
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Response from Lexus of Marin:

Hi DenaLee,
Thank you for the 5 Star review! We look forward to seeing you next time!
-Your Lexus of Marin team
Jun 3, 2017
They told me I was the very first in line to buy the car, but I needed to wait a few days for them to prepare it. They said they would contact me when it was ready. After not hearing anything for a few days, I left them several messages before finally getting a call back, when they told me they sold it to someone else. :(
5 of 5 people found this review helpful.
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Response from Lexus of Marin:

Thank you for taking time out of your day to review us and comment on the poor experience you had with our Sales Department. We would love to speak with you directly in order to rectify this situation. Please call our General Manager, Ernest Sumen, at 415.460.6000 at your earliest convenience. We look forward to hearing from you.
-Your Lexus of Marin team
Apr 27, 2017
Good sellers , so nice and friendly .
0 of 1 people found this review helpful.
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Response from Lexus of Marin:

Hi Leha,
Thank you for the 5 Star review! We sincerely appreciate you taking time out of your day to review us and we hope you have a wonderful day!
-Your Lexus of Marin team
Apr 27, 2017
excellent will contact you once am back in the country Thanks
0 of 1 people found this review helpful.
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Response from Lexus of Marin:

Hi Rajen,
We are so glad that you enjoyed your visit with us! thank you for your​ feedback and we look forward to seeing you next time!
-Your Lexus of Marin team
Apr 20, 2017
Pleasant experience. Got the vehicle I wanted at the price I wanted.
2 of 2 people found this review helpful.
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Response from Lexus of Marin:

Hi Tim,
Thank you for the great review​! We look forward to seeing you next time!
-Your Lexus of Marin team
Mar 23, 2017
Good
0 of 1 people found this review helpful.
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Mar 15, 2017
Called back and was very helpful
0 of 1 people found this review helpful.
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Mar 13, 2017
Spectra_1045
Followed up with me several times and really pleasant on the phone but i wasn't interested in the haggle process. After i informed him that i'd located a vehicle with less miles, more features and for a better asking price. I was contacted again informing me that they had lowered the price. I know that is how most dealers work but I do not like to play that game and wanted to find a no haggle dealer, so i decided to keep looking.
2 of 2 people found this review helpful.
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Jan 26, 2017
Sumo_590
Great people on following up with customer
2 of 2 people found this review helpful.
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Jan 22, 2017
Friendly and not pushy. Could not make it to dealer yet but will try. Bad weather.
1 of 2 people found this review helpful.
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Jan 18, 2017
Michelle emailed & called to suggest a car immediately when I contacted them. The price was higher than I wanted, but she found another car that was closer to my wishes. I had already committed to another car but appreciated her second suggestion.
2 of 2 people found this review helpful.
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Dec 5, 2016
Received an email reply indicating the vehicle was no longer available. When I called to inquire I was told the price was listed incorrectly in Cargurus. Offered an older model at a higher price.. Go figure.
3 of 3 people found this review helpful.
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Dec 1, 2016
rep unable to explain final words car was sold and I really wanted this car
2 of 2 people found this review helpful.
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Nov 22, 2016
3 different sales people tried to contact me after one email to them through cargurus. very good attention and service. They made the purchase process easy.
1 of 1 people found this review helpful.
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Nov 17, 2016
Got the car in very high standard. Good price!!
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Nov 2, 2016
I give them 1 star because I can't give them lower than that!!! The worst worst worst dealership in California. They don't respect their customers and their prices doesn't match the market. I was about to buy a car from them but I will pay more money to any other dealership than buying a car from them.
5 of 5 people found this review helpful.
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Oct 8, 2016
The worst dealer I have ever dealt with. Had application in on a car and they turned around and sold it to someone else. I wouldn't even give them one star if I didn't have to!
3 of 3 people found this review helpful.
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Sep 30, 2016
VictoriaV
Very responsive.
1 of 1 people found this review helpful.
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Sep 16, 2016
Dealer contacted me, I made an appointment to see the car but when I got there I was told it had been sold. Drove more than an hour to get there. Was given gas to return home. A few days later I was told the car was available again; I completed credit app which was approved for purchase, and offered a ride to pick up the car the next day. I was then called by someone at the dealership stating someone else was interested and they had made an appointment to look at the car, and if I wanted the car I needed to get there before the next customer. This did not happen with the first person who made an offer on the car. I found this dealership to have inconsistent, unfair and insulting business practices.
2 of 2 people found this review helpful.
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Aug 29, 2016
When I drove to go see the car they saw me looking sell the car and they did not come and help me out
1 of 1 people found this review helpful.
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Aug 27, 2016
Very efficient process, I enjoyed my dealings with Joseph and the rest of the staff at Lexus of Marin.
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Aug 26, 2016
quick response
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Aug 25, 2016
fjkreis
Responded but in a few hours reported car already sold.
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Aug 17, 2016
Responded immediately with all info available. Still considering the car.
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Aug 6, 2016
Good overall experience. Santino did a great job of pointing out the features & benefits of Lexus. I did not like the online response of receiving a different persons name of each email received, until the third one when Kelly provided me the information I requested. I bought a car from another dealership for a better price.
1 of 1 people found this review helpful.
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Aug 5, 2016
Good
0 of 1 people found this review helpful.
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Jul 29, 2016
Fast and active
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Jul 18, 2016
salesman was very helpful and professional.
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Jul 13, 2016
Quick Response and a nice sales rep. The Car sold before I could go Look at it.
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Jun 19, 2016
Jay Soto Met me on time, professional, listened to my wants, and redirected me to another vehicle that fit me better. Pricing was better than most though you need to do your research and comparisons first. I did find other vehicles priced better. Come in armed with this info. They depend on Sonic pricing. Not totally impressed by this. Great experience to buy a car. Great selection was why I drove 2 hours to shop for a car.
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Apr 15, 2016
Nice and direct about their cars.
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Apr 5, 2016
Contacted me but did not answer my question but rather come visit the store.
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Apr 4, 2016
Sparson
Great selection, customer service, and prices
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Apr 1, 2016
I was contacted promptly, went in the next day & drove off in my new IS250 ! As a 22 year old first time buyer I don't think this could have gone any smoother. Michael Courier was great ! He answered all my questions and at no moment did I ever feel pressured or like I was being ripped off. I couldn't be any happier with my experience !
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Apr 1, 2016
Mike the sales manager is fair and honest and made the whole process smooth and efficient !
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Mar 15, 2016
They were very helpful in showcasing the car.
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Mar 7, 2016
Also tried to sell me something different and ignored my inquiry about the car.
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Mar 3, 2016
Email and called me back within 12 hours. Very helpful even though they had sold the car I was looking for.
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Mar 3, 2016
Buying a car can be a very stressful ordeal, however at Lexus of Marin they made the experience enjoyable. I highly recommend this dealership, I believe I got a great deal on a quality vehicle. Look up Greg Healey Salesman his customer service was superlative.
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Mar 2, 2016
The dealer was conscientious in communication with the client
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Feb 26, 2016
E-mail & phone calls promptly. Good showroom service.
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Feb 22, 2016
Tony could not have been more professional or less pushy. Genuine gentleman, and we enjoyed him and our experience. Looking forward to seeing him when we take our car serviced.
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Feb 9, 2016
Dealer was responsive but we had already made a deal on another vehicle.
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Feb 8, 2016
Great experience!! Great customer service and not pushy at all. I found the car I wanted and finished all the process smoothly.
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Feb 2, 2016
I had a great experience at Lexus of Marin. Michele was the best! My financing was a little slow(Washington DC completely snowed in). The experience overall was just great.
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Jan 28, 2016
Fast response from dealer.
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Dec 19, 2015
Greg was awesome but teddy,one of their managers was arrogant and there would gave been more stars but,Greg disappeared when we couldn't close the deals.
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Read 19 old reviews
May 11, 2015
Great dealer Very professional and helpful. I found what I was looking for my daughter with a great price, the right finance and the people who really cares about what you're looking for not just the sale of a vehicle.
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Mar 28, 2015
I had a really good experience with the people there
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Mar 9, 2015
very helpful and responsive to questions.
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Nov 7, 2014
always a pleasure talking with sales associates
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Oct 30, 2014
Good response
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Sep 9, 2014
Poor Customer Service I was at the lot for more than 45 minutes there was no customers at all, 3 sales person passed by me When they saw my interest in an used car , they were not interested in assist me , They need better sales person
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Feb 7, 2014
Great, straightforward, and honest
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Dec 31, 2013
Efficient, friendly and their cars are a good value.
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Sep 9, 2013
I was rushed into purchasing a truck. He would ask me repetitive time "so are u taking the truck or no?" Sales man name is tony
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Aug 29, 2013
outstanding
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Jun 5, 2013
Really tried working with me but unfortunately I bought a car before I could meet with them.
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May 8, 2013
ebike65
5
Sales Manager claimed car was no longer available, even though it was still listed as available online. Then the price dropped by $3k, and the car was sold to a friend of hers before anyone else had a chance to see the car!
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Apr 22, 2013
There was no pressure to buy and everyone was pleasant. I bought the car.
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Apr 15, 2013
I found a great deal on CarGurus for a Lexus IS250. I went that day to Lexus of Marin and bought the car. I had a great experience and would highly recommend.
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Feb 13, 2013
Great follow-up.
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Jan 12, 2013
Wouldn't buy a car there, had a lousy experience with the salesman. Contacted about a car that was listed. He checked the lot and came back on the phone to tell me what a beautiful color it was, got me all excited then told me it was sold! What a jerk.
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Dec 30, 2012
hlai709
Dealer was responsive but price with competitive pricing
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Mar 3, 2012
Great experience. It's a pleasure working with a dealership that has integrety.
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Aug 3, 2011
Quick response, a sincere effort to want to work to sell car, friendly, flexible and good service.
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