Kayser Ford

2303 W. Beltline Highway
Madison, WI 53713

Sales: (608) 554-4014

Service: (608) 276-0284

Today 9:00am - 8:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 2, 2017
Good experience
Is this review helpful? Yes | No
Oct 15, 2017
We visited the dealership the next day before the dealer had a chance to contact us, but they had a record of a pending response to our inquiry. We had a good experience with the salesman, the finance guy, and the manager.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 14, 2017
jadeblue2185
So far it's been a great experience. Very helpful dealers, Very prompt. Haven't made a car purchase yet but they are definitely willing to work with me despite my not-so-great credit status.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 25, 2017
The sales man came out In a hat was rude we test drove a suv then we also talked with the gm same attitude as the sales man I wouldn't recommend
Is this review helpful? Yes | No
Aug 21, 2017
Great vehicle thanks
Is this review helpful? Yes | No
Aug 6, 2017
goffs98
Responded promptly.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 3, 2017
Guru9R8KX
Quick response , excellent follow up seemed to truly want to help us find the right vehicle. Would definitely shop there again !
Is this review helpful? Yes | No
Jun 14, 2017
Good communication.
Is this review helpful? Yes | No
May 23, 2017
Good dealer
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Apr 28, 2017
5
No haggle pricing is a great idea
0 of 3 people found this review helpful.
Is this helpful? Yes | No
Apr 22, 2017
Very helpful and responsive.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Kayser Ford:

Thank you for your feedback Gary, it is appreciated!
Apr 7, 2017
Very helpful
Is this review helpful? Yes | No
Mar 17, 2017
Reed David
Contacted me the very next morning. (They were closed when I first contacted them.)
Is this review helpful? Yes | No
Feb 24, 2017
dealer made regular contact but wanted to stop the sale when i asked too many hard questions. also the vehicle was advertised as black when it is dark green and mileage is not 12,431 but 13,404. Kayser company itself made it very hard to deal with when wanting to pay for a vehicle as they wouldnt give me their account numbers, and insisted on contacting my bank (which is not heard of in new zealand) i was advised me not to deal with them.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Feb 19, 2017
Regular contact from the salesman; no pressure. He's been finding other cars that interest me, working on my timeline. It's been great!
Is this review helpful? Yes | No
Feb 9, 2017
Yaris_10540
Made appointment to look at a truck. I drove 50 miles to see it and was told it was sold earlier that morning. Dealer never called me to let me know. Wasted trip and not so much as a simple apology!
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Kayser Ford:

Yaris_10540,

My name's Ryan Baxter, I'm VP of the Kayser Group.  I am deeply sorry our guys didn't notify you about the sale prior to making the drive.  I can only imagine how frustrating that must have been.  I'd like to make it up to you in some way, paying for your gas and time or something?  I would think it'd only be right for us to compensate you for our mistake.  Please let me know what you feel is fair and a name and address where I can send it.  My apologies... we definitely should have called you the moment it was sold.  Thanks for your feedback.   - Ryan
Jan 17, 2017
Great people to work with, Steve and Tony made the deal happen and got us financed. Terry
Is this review helpful? Yes | No
Jan 1, 2017
Hard workers to get the deal done. Thanks!!!
Is this review helpful? Yes | No
Dec 7, 2016
Ravenmueller
Very helpful and pleasant to deal with.
Is this review helpful? Yes | No
Nov 9, 2016
Sold the car from right underneath my feet. Said one thing and did another. Will never go back
1 of 1 people found this review helpful.
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Oct 22, 2016
galn
very good
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Oct 12, 2016
answered proposal on truck qquickly.
Is this review helpful? Yes | No
Sep 6, 2016
Follow through is very good
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Aug 19, 2016
they e-mailed and called
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 26, 2016
Fast responses! Very kind people to work with! The financing part was very slow, but apparently one was sick, one was on vacation..so there was only one person working that area. Overall experience was great! Transaction and service was A+
Is this review helpful? Yes | No
May 24, 2016
Very professional and kept me informed.
Is this review helpful? Yes | No
May 3, 2016
They were amazing! VERY helpful and upfront with everything. I've never had such a stress free auto buying experience.
Is this review helpful? Yes | No
Apr 28, 2016
DarylMaxen
Arranged a general time to look at a car. Went to the dealership. Did not see the car. Went into the used car building. Nobody home. Waited 5 minutes and left. Walked over to the new car building. Nobody seemed interested in talking to me or seeing what I was looking for. Stayed 5 more minutes and gave up.
Is this review helpful? Yes | No
Apr 27, 2016
The salesperson was very responsive to my questions.
Is this review helpful? Yes | No
Apr 15, 2016
Friendly, courteous, I felt the Time it took to fill out all of the paperwork took a little too long.
Is this review helpful? Yes | No
Apr 10, 2016
great
Is this review helpful? Yes | No
Feb 29, 2016
Very nice rep helping for all the questions
Is this review helpful? Yes | No
Jan 24, 2016
Excellent dealer! My husband had gone to a couple other dealers where we had awful experiences with their "sales" tactics not at Kayser. Both our sales and finance people were awesome and very trust worthy. Definitely will recommend to others and look for our next cars at Kayser
Is this review helpful? Yes | No
Read 25 old reviews
Aug 20, 2015
krysium
5
Chris and Tim and everyone at Kayser were great. I watched 20 different 2014 expeditions for over a month and watched how the dealers manipulated prices, but not Kayser. Theirs was always the lowest, most straightforward. After driving an hour away locally to have one we were going to buy sold out from under us, we called kaiser and rented a car to drive the 180+ miles. It was worth it to drive to Kayser. They filled up the gas tank, had it detailed like a new vehicle, and I think we were out and going on a dinner date in our new expedition within 45 minutes of getting to Kayser. Very nice staff, very professional, and very upfront.
Is this review helpful? Yes | No
Aug 6, 2015
the dealer looked at my list of items and sent me information on relevant cars...needed a tow package and had a set budget. I bought somewhere else but they were my next choice to go see.
Is this review helpful? Yes | No
Apr 14, 2015
Cdp61104
I thought they were great to work with. Responded right away. were not pushy.Just wanted to help me find the right car.
Is this review helpful? Yes | No
Dec 17, 2014
Pleasant experience, easy to do business with.
Is this review helpful? Yes | No
Aug 4, 2014
Price was too high
Is this review helpful? Yes | No
Jul 29, 2014
e-mailed from different people quite confusing
Is this review helpful? Yes | No
Jul 7, 2014
They responded quickly.
Is this review helpful? Yes | No
Jun 28, 2014
Excellent service from Nick Douglas
Is this review helpful? Yes | No
Jun 5, 2014
Had found several bulbs burnt out, a little seepage from the power steering and a chip in the windshield. After committing to the purchase and knowing I'd be driving the car at night home an hour and a half away inquired about the bulbs being replaced, the sales person said he'd have to check with his manager. I told him really you would let me drive out with bulbs burnt out and potentially get ticketed??? When I did go to pick the car up the bulbs were replaced thankfully, but come on with the run around with it.
Is this review helpful? Yes | No
Jun 3, 2014
My wife and I picked up a very nice Hyundai Santa Fe - Great car at a great price. The dealership was great - very easy to work with and very nice people. I recommend them!
Is this review helpful? Yes | No
May 25, 2014
Good work
Is this review helpful? Yes | No
Apr 14, 2014
Dealer called me the next day but the car had already sold
Is this review helpful? Yes | No
Apr 1, 2014
Very enjoyable
Is this review helpful? Yes | No
Mar 30, 2014
The dealership responded very quickly.
Is this review helpful? Yes | No
Mar 10, 2014
Salesman (Andy) was very knowledgeable about Ford Explorer. I would recommend him.
Is this review helpful? Yes | No
Jul 12, 2013
Great follow up and courteous staff.
Is this review helpful? Yes | No
May 19, 2013
They were not very excited or eager to get me in their cars.
Is this review helpful? Yes | No
Mar 10, 2013
Dealership is nice to look at but that is about it. Drove about 75 minutes for the smoke and mirror game which is very typical nowadays with a dealership with high volume. If you have a trade, I don't recommend.
Is this review helpful? Yes | No
Dec 21, 2012
They responded within a day, we went down to look at the truck and did like it a lot but ultimately decided that we were going to go with. A van instead of a truck.......they were all very helpful in answering any questions wehad while we were there
Is this review helpful? Yes | No
Nov 4, 2012
I checked to see if this truck had a six and a half foot box. Dealer informational and knew the size. Truck wouldn't work for me.
Is this review helpful? Yes | No
Oct 17, 2012
They are keeping with Used car sales technique, say one thing and do something else. Definitely to there favor. Would not reccommend.
Is this review helpful? Yes | No
Aug 25, 2012
I received a generic e-mail response. Finally called about a specific vehicle, which they said was sold. No further contact. Doubt if I will buy from them.
Is this review helpful? Yes | No
Jul 5, 2012
Andrew Trawinski was very prompt and helpful.
Is this review helpful? Yes | No
Apr 18, 2012
My sales professional was not at all high pressure. He answered my questions and allowed me time for an accurate inspection. I wasted no time and would recomend them to anyone. Also, the car was as listed and there were no suprises. Thank you CarGurus.
Is this review helpful? Yes | No
May 7, 2011
some nominal email contact, but only a little informative
Is this review helpful? Yes | No

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