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Akron, OH 44305
K.B. Automall1210 Brittain Rd
Akron, OH 44305
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Jul 13, 2017
what a pleasure it has been to have true professional service. I met Rocky, we talked of the trucks past ownership,maintenance and overall condition. i made the decision to purchase and was able to take the truck home on Saturday. On a very sad note, Rocky passed away after my purchase.... For this I offer my sincerest condolences to his family, friends and associates.
Jun 29, 2017
Very helpful in every respect they answered my message immediately
Jun 28, 2017
CarGurus https://www.cargurus.comRead 71 old reviews Hide old reviews
Jun 24, 2017
Responded quickly to my inquiries.
Show older dealer reviews 71
May 11, 2017
quick response...but no follow up
Apr 22, 2017
They treated me good friendly people
Apr 17, 2017
Response is very informative will take the time to test drive the vehicle.
Mar 23, 2017
Took a awhile to answer my email. Would be nice if they had the address listed on the car ads.
Mar 12, 2017
Dealer rude and not willing to negotiate, high price on high mileage car
Mar 7, 2017
Serious communication issues. One staff member informed me that the vehicle didn't have the amenities that I needed. Someone else emailed for days saying the complete opposite
Feb 24, 2017
Theyd be fine if they didn't raise prices just because its tax time. Looked at a truck one day and the price went up $1500 in one day.
Feb 9, 2017
Horrible. Truck was nothing less than garbage. Drove 3 hours after going back and forth for a week before making the trip. I was told truck is a very nice truck with 215k all highway miles. Upon arrival I see a truck that has a busted drivers mirror, the seats were ripped, the door handle wouldn't even open the door from the inside, dash lights on, engine knocking.... absolute garbage.... after stopping at a few other local dealers in the area I was told "stay away from king benz". I drove all the way back to PA border and purchased a truck, once again explaining my experience this dealer that was over an hour and half away from king benz knew exactly who he was...buyer beware. The cars are absolute junk at this lot. Don't waste ur hard earned money here
21 people found this review helpful. 21
Feb 9, 2017
The response time was Amazing.. When contacted I was given complete details about the vehicle.. I will be purchasing a Truck from them in the next 2 weeks..
Jan 27, 2017
Jan 25, 2017
This add is not what they have on the market... The car they have has a diffrent front end now and is full of water... This company does not return calls nore do they care about a sell... O and dont even ask about paing with a credit card..... They dont even deserve 1 star buys beware inspect the cars well..
Dec 9, 2016
These people are the most unprofessional people you will ever meet, all of their cars on the lot are junk, paint doesn't match, body lines aren't straight bondo everywhere. The vehicle I was going to buy wasn't even on the lot, they said the guy with the hummer that was suppose to be on the lot was 5 minutes away, and then after an hour of waiting they said the guy needed to go to California for an "emergency trip" don't deal with these people they don't know anything about running a business or how to properly fix vehicles, I've been a mechanic for 30 years and I wouldn't take one of their vehicles if they gave it to me for free. 0/5 stars worthless ignorant people.
Nov 2, 2016
Just sends an automated response. Didn't really answer the questions in my message.
Oct 8, 2016
Didn't respond for a week and when contacted didn't get an answer to the initial question
Sep 21, 2016
There was an auto response generated almost immediately asking when I wanted to come in for a test drive. I followed up with a few questions about mileage, accidents and aftermarket work, and never heard back.
18 people found this review helpful. 18
Sep 3, 2016
Seemed willing to help with my concerns about a particular vehicle but i decided against the particular brand. Thanks anyway,
Aug 31, 2016
Aug 11, 2016
they emailed back that vehicle was available.
Aug 3, 2016
Aug 2, 2016
I stopped by after Not hearing from them. They were busy with another customer. After they finished I wanted to see the car. He stated it wasn't there,some friend was driving it. Said he would call me the next day when his buddy would bring it back. That was one week ago, never received a call yet. I guess his buddy never decided to bring it back!
19 people found this review helpful. 19
Jul 16, 2016
Didn't know a thing. Very rude. Couldn't answer questions and hung up
Jul 12, 2016
Was very responsive and Gave lots of detail...
Jun 28, 2016
Great guy to deal with has a lot of aging used cars. A few nice ones just nothing for us
Jun 13, 2016
They reached out right away, but I never got back to them
May 8, 2016
"No rust anywhere on car" half a second later I explained that a 2 year old could recognize that the car certainly had rust. A little shady. If you buy here you need to do your homework.
13 people found this review helpful. 13
May 4, 2016
I just purchase a BMW 745I from this dealer. I live out of town, so this transaction was completely done online. They delivered the to me two days ago with damage to the outside, the engine light is on, the drive side window will not roll down, they took the radio out and the passenger side back tire and rim is damage. the car looks like its been in a flood. I've been calling every since they delivered the car, but haven't been able to get in touch with Rocky. I would not recommend this dealership to anyone. in my opinion they should be force to close down.
Apr 28, 2016
Just another dealer with a bunch of cars without the mileage listed that all have 150-200k on them. How he's is it to just list the miles on the car so you don't waste people's time?
Apr 10, 2016
Told them I was gonna be in Akron was interested In Looking at a car and if it was available they said the car was available. I emailed again if I could schedule at 10am Saturday, they didn't respond that was Monday, Wednesday I sent them another email, they didn't respond and I resent the email again Thursday so needless to say you don't respond you don't want business!
15 people found this review helpful. 15
Mar 24, 2016
Very quick response
Mar 19, 2016
The dealer responded but didn't answer questions.
Mar 19, 2016
Never got back to me, did the first time, didn't the second
Feb 25, 2016
Called ahead of time and drive a hour and a half to get to the dealership and the car was covered in snow. Guy told me to go ahead and start the car and I could barely even get in it because it was so close to another car from their lot . Long story short I got in the car and it didn't even start . Wasn't the battery because all the lights came on and then I was told to just come back tomorrow...
Jan 28, 2016
Jan 11, 2016
I sent a friend to check it out before making a trip myself and the car wasn't on the lot.
Jan 3, 2016
Horrible service. Tried to sell me a car unfit to drive. Then were rude to me when I was trying to leave.
Dec 1, 2015
When I reach out to them they responded quickly with great information on everything I was looking for
Nov 6, 2015
They were very prompt and made multiple contacts with me. I have not purchased a car yet, but this dealership seems to want to do business.
Oct 23, 2015
Dealer checked back with me and did not keep bugging me.
Oct 22, 2015
did not buy. moneys went else where. 12k is a bit high considering the replacments needed after 72,000 miles
Oct 21, 2015
Very bad, I put deposit for the car with the phone, when I go there I found the car is not clean at all and had accident, but they didn't show that on the pictures. I asked for my deposit, they say they will put it back into your credit, and they never did. When I call them they hag up on me. I didn't get my money back and I know I will never.
Oct 17, 2015
Oct 8, 2015
No followup, heavy pressure selling, sloppy business operation, unkept lot
Oct 3, 2015
Tony was very attentive and respectful. He knew his job and the cars on the lot.
Sep 17, 2015
After calling and confirming with the owner of the car lot that the car I was interested in still available before I made my two hour trip. The first time I made this call was to verify the condition and availability of the car and explain to the owner I would be traveling two hours, one way to see the car. He told me it was on the lot and still available. My second call was made three hours before I arrived to verify it was still available and on the lot, dealer stated yes. When I arrive the car was not on the lot. The owner told me it was still in the shop getting detail, he was the same one I spoke with on the phone verifying it was on the lot. At first he made the mistake and told me he was allowed his cousin to drive the car. My thoughts were why would you allow someone to drive a car your trying to sale. I have shop at a lot of these secondhand car lot in my time. But this one was the most terrible experience I have had while shopping for anything Cars, clothing, apartments, food, electronics, etc. I'm not saying this to bash secondhand dealerships, all the ones I have worked with in the past were excellent. I just wouldn't shop here, especially if you're coming from town. 0 stars if I could I was shopping for : 2000 BMW 540i
11 people found this review helpful. 11
Sep 10, 2015
Just s few minutes with the on line service allows me to have confidence in their ability to find the best deals, thank you.
Sep 2, 2015
the guy I talked was very helpful, and finally did respond to my inquire into his cars.
Sep 1, 2015
Inquired about a car's history and was given very little information. They either didn't have the time or the car's history wasn't good. Either way-- no sale for you!
Aug 28, 2015
I purchased a vehicle online and was told everything was perfect. Upon delivery it has a cracked windshield, many paint defects, the windows don't work, ect. Also failed to send me the title so 2 weeks later I still can't drive my car and they don't respond to emails, calls and texts. STAY AWAY!!!
Aug 19, 2015
I'd rate it lower if I could. I set up an appointment to view the car and drove an hour to get there. When I got there the car wasn't there. It was at a repair shop they said. It would have been nice if they had let me know that. The car is still for sale. By the appearance of the place and that screwup they do not strike me as being reliable.
Aug 18, 2015
Love the daily updates
Aug 6, 2015
Horrible dealer would not suggest you go there cars are in extremely bad condition
Jun 25, 2015
Not honest , I asked him about the car if it has rust and he said no but when I arrived I found it rusted everywhere
Jun 19, 2015
So many cars in the lot that you could barely drive into parking lot and nowhere to park. The car we were interested in was backed up onto a three foot grass hill with the front tires still down on the asphalt and the window was left open so the drivers foot well was full of almost a foot of water and the battery was dead
Jun 12, 2015
I tried to reach out to the dealer TWICE and ask details about this vehicle, and each time they simply copy pasted a vague pre- written response, that had nothing to do with my questions! All they said was "Yes this vehicle is still available" We also do financing...yadda yadda. Either the dealer absolutely does not care about selling cars, (at least not over the internet) or they can't read.
Jun 4, 2015
Took DAYS for a response via email ( I had to send multiple ). Dealer NEVER responded to my offer even after soliciting it. Has NEVER responded to multiple messages left at both the business AND the listed cell # either before or after the emails. ZERO stars if it were an option. Other customer reviews seem to indicate this to be "King Ben's" M.O. but that's OK. He actually forced me to find locate a better deal in my area. "King" ???? Not-So-Much
Jun 2, 2015
Replied in a timely manor
May 20, 2015
Apr 25, 2015
They didn't have the cars listed on their website didn't even act like they wanted to sell a car terrible experience don't shop here way to geto
Apr 23, 2015
It's far away deal.
Apr 15, 2015
No one knew if the vehicle had been sold or not. Come to find out it had title issues and may have to go back to the auction.
Apr 12, 2015
had a lot of other cars to look at also
Apr 3, 2015
Couldn't help me get approved for credit
Apr 2, 2015
we kept going back to drive a certain car and they kept telling us they lost the keys to the car we wanted to do Test drive and the ordered a new key but every time we went back it was a different story as to why we could drive the car.
Mar 27, 2015
I love them for getting back to me so quickly thank u!
Nov 25, 2014
The pictures of the car on line did not truly show how poor the car really was and now I'm having trouble from them getting my deposit back, they are truly terrible salesmen
Nov 19, 2014
Took a while to reply to my first inquiry and then no reply to subsequent emails.
Sep 13, 2014
Mazda needed facia replaced. Dealer seemed straight forward.You get what you pay for.
May 9, 2014
Dealer never responded. further we went there and they lied about condition of cars we looked at obvious cheap spray painting over everything on the car,rims, bumper, hiding damage that was pudded, etc. looked horrible, he claimed no body damage, you could feel on the prius was repared by rubbing hand over. they spray painted over rust too! Also they don't do any kind of servicing and certifying or carfax, they get from auction he said, add oil and called it a servicing. We had to go there, they never responded to email. When we got there 3 people ignored us, while they stood around looking at a vaccuum. BUYER BEWARE! NEVER EVER will we return!
Mar 10, 2014
Didnt even show up to work so I could view the vehicle
Feb 3, 2014
The parking lot was not planned real well. You have to park some where else and walk there. It was a nice truck but terrible location.
Jul 30, 2013
Their prices are great! They emailed me back a few days later but must have misunderstood my question about how I could get the car delivered to my area.
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